Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 998 Reviews

2 %

of reviewers recommend Adexa Direct

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Metrics

1.1

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 16th January 2025

Anonymous

Adexa Direct 1 star review on 17th December 2024

The King's School

Adexa Direct 1 star review on 9th December 2024

Anonymous

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY.. Here is my on going story.. I purchased at item at 6am, I realised the item I wanted was the more expensive and bigger version so immediately sent an email asking if it was possible to change the order. No reply. I then called was on the phone for 30 minutes waiting. Spoke to a representative who advised my my order could not be cancelled as it had gone to shipments now the time is 12pm. If I wanted to cancel it would cost 25% of the fee already paid and it would still be sent and I would have to return. I then requested to speak to manager. No call back 2 days later. I emailed my complaint. The response what that they saw no wrong doing so diddnt feel the need to respond to my enquiry. 1.5 weeks later I have had no item I call back and am told the item was cancelled (I had not had a refund) and yes they could refund me minus the 25% I said I would rather have the item. They then told me I could not have the item unless I paid £50 for DELIVERY!! What on earth!! I had just paid £550 for my items… ABSOLUTELY DISGUSTING STAY CLEAR!”

Helpful Report

Posted 1 month ago

“Sevice is basically non-existent and their policies are laughable. I have spent the last week emailing, calling (on hold for over an hour), using their live chat and sending images on their request with zero response or answer. They incorrectly sent me the same piece of an incomplete order. They will not fulfil the order that I've already paid for and they incorrectly sent until: I send images of the incorrect order, they send a return label, item is collected, checked into their warehouse. Each step taking 24hr - 72hr, turning my next day delivery into an almost month long process off the back of a mistake on their part, not mine. Mistakes happen, that's normal, it's how you handle them that's important. And Adexa, you fail miserably!”

Helpful Report

Posted 1 month ago

“Disreputable Company Bought a chest freezer 30th April 24 allegedly in stock for dispatch delivery 3 days. 3 weeks later freezer arrived. Plugged it in to chill overnight. Next day freezer lid would not open, the airlock was so great the freezer could be lifted off the ground. Customer services said we will report it to management. Two weeks later still no response. Chased again and asked for the freezer to be collected. Told they could not take goods back without the original packaging unfortunately for them we had already put it back in the box it arrived in. Excuse 2 for not collecting, it must be on a pallet, although it was not delivered on a pallet, sourced a pallet. Excuse 3 for not collecting, it needed to be banded to the pallet. Got that sorted. Still not collected. Item eventually collected. Had to chase for progress of return. Email was received asking if I would like a refund or replacement. Requested a refund. Four weeks later just about to chase refund when out of the blue we get a call from a delivery company to say that the delivery of our Adexa freezer would be delayed. Told them not to bother I had not requested a replacement freezer. Immediately contacted customer service; after the usual tedious wait to be told they would quickly speak to management. The embarrassed customer service operative told me that I would be charged £120 delivery fee and a restock fee of 25%. Did a charge back with my credit card company who upheld my case and refunded. I was told that Adexa had the right to appeal which of course they did a total of 3 times. Only when the credit card company referred them to Master Card did they accept our dispute on 31st October. This company wasted five months trying to defraud me because they could not admit that they had made a mistake.”

Helpful Report

Posted 1 month ago

“Bought a cooker from this company shocking service delivered with damaged top part of over, would not help in any way , could not return, or they would not even replace the damaged top part which was the easiest option, said we should of unpacked it at road side delivery to check not damaged and our fault , looked like they had tightened the srapping to tight on cooker and this bend the top of stainless steel top part , we had to bang out the dents in it to make it the best we could then spend £265 on again engineer to pass it fit for use, Megan who we spoke to was about as useful as a ashtray on a motorbike, use this company at your peril.would have liked to leave NO star.”

Helpful Report

Posted 1 month ago

“such a big scammers. i placed an order for Stainless steel Gastronorm Pan GN1/6 Depth 100mm | Adexa PH602 and lids with two other items on 11th Nov. and paid next day delivery charges. they delivered 8 pans and lids. and today when i called them they are saying they delivered 8pans and 20 lids but remaining will come very soon. and i got only 8 pans and 8 lids. so they will return the money for the 12 pans thats all and as they delivered few items already they cant refund delviery charges. never ever i will buy from them again.”

Helpful Report

Posted 1 month ago

“Worst company I have ever dealt with. I ordered 2 work benches and one was delivered damaged beyond use and with a whole box of parts missing. Unfortunately I didn't make the delivery driver stand on the driveway while I opened and inspected every single part. Was eventold I should read the terms and conditions properly in the future when I phoned to complain. I'm £300 out of pocket and there's nothing I can do about it. Please, please, please don't use this company. They are just taking good money off people with absolutely no customer care whatsoever. I'm still a little shell shocked having just got off the phone with them knowing I've just thrown £300 in the bin! Be careful with these people!”

Helpful Report

Posted 1 month ago

“Worst company to deal with. Sell you products damaged and then turn it so it’s the customers fault and washes their hands with you. Disgusting”

Helpful Report

Posted 1 month ago

“DO NOT USE THIS COMPANY THEY ARE CON ARISTS. Should of read the other reviews before buying. Ordered two fridges, one turned up with some damaged packaging we accepted the delivery and checked it to find the glass was shattered and i e mailed them the same day as delivery. E mailed adexa 3 times with no response, finally got a response which was we will offer you £30 to keep it. ( I did not want a fridge with shattered glass door on show in our brand new bar believe it or not) I told them i did not want to keep and wanted a replacement to be told you accepted the delivery so you have got to keep it. HONESTLY DO NOT USE THIS COMPANY JUST READ THE OTHER REVIEWS BEFORE BUYING.”

Helpful Report

Posted 1 month ago

“Worst customer service ever”

Helpful Report

Posted 2 months ago

“Lack of basic customer service, I ordered some trays and dome, but received smaller dome and large trays. Adexa failed to send me what I ordered and did not take much care about the mistake. So I have paid for something which is useless, lost my money and time. Absolutely frustrating. Think twice before placing order with them coz once u paid your money u will not get even the basic after sales service”

Helpful Report

Posted 2 months ago

“Please do not order from this company. They sent out the wrong item. I emailed them regarding this. Then 4 days later i got a reply. They want me to return the item but are wanting me to pay a 25% restocking charge, because i do not have the original box! Even though its there mistake. What a joke. Customer service is terrible. Please do not order from this company. Just read the other reviews here. I wish I had before I ordered!”

Helpful Report

Posted 2 months ago

“Delivered faulty and unusable goods which were dropped at the step. Driver gave to my partner then left before he had a chance to look at the item. They then refused to give us a refund or allow us to return it without paying for it. Absolutely disgusting customer service. We are a small charity and cannot afford to replace the equipment.”

Helpful Report

Posted 2 months ago

“Extremely poor customer service Extremely poor customer service. Coffee machine was faulty and stopped pulling milk through after around 6 weeks of low use. Approx. 6 weeks of back and forth with customer service to say they will take it back at my expense but only to get it inspected by engineers before issuing a voucher for an alternative. Its a good job we dont have a high trade for coffee otherwise we would be alot of income down - Most companies would send an replacement or refund but not these guys. I thought this was a safer purchase than using amazon or ebay but it seems even third party sellers are more helpful and more supportive than Adexa”

Helpful Report

Posted 2 months ago

“Would give 0 stars if possible, processed my order, card came up as invalid, nothing came out of my bank. Placed an order several minutes later, order went through. Got 2 confirmation emails that both orders have gone through. As this was a Friday, I contacted them through live chat straight away to say the order had gone through twice and how could this be rectified. They still sent 2 out, when I contacted them to say this needs to be returned, I was sent the t's and c's and asked to accept the clauses of return, which we don't as we were in the timeframes of requesting a return. This was 30th September, after multiple attempts, of contacting, to get the returns label, I have now been on hold for 1 hour and 4 minutes, after being told just hold while I get the details. Absolutely disgusting service.”

Helpful Report

Posted 2 months ago

“DO NOT BUY. I bought a double deep fat fryer stopped working just over a month got told I got to get an engineer report at my cost”

Helpful Report

Posted 2 months ago

“Do not buy from these assholes and lets get together and tell everyone we know in the catering industry to stop buying from them.”

Helpful Report

Posted 2 months ago

“I would give this 0 stars if I could. After a delivery debacle the milk frothing unit on an expensive coffee machine stopped working after only 1 month of use, apprently they won't do anything unless a 'qualified catering engineer' (which isn't even a qualification) does report, which would likely cost £100s even if you can find someone to do it. No other solutions offered after waiting on hold for over an hour to even talk to them. NEVER BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 2 months ago

“Worst service ever. No one replies, they take your money, they give you a faulty product, they don’t stick to there policy of calling back or giving support. Absolutely appalling customer service”

Helpful Report

Posted 2 months ago

“An absolute joke of a company. All they are interested in is shifting products and if any customer services are required, forget it and their returns policy is non-existent. Their products are poor and their huge web discounts are violating trading standards as they were never on sale for original price. Just showing 70% to entice you in. If you buy from this company then you are taking a huge gamble in my experience.”

Helpful Report

Posted 2 months ago

“Product delivered promptly but one out of eight was broken when unpacked. Alexa refused to replace as their terms require immediate unpacking and checking before allowing delivery to be signed. Try telling that to your courier!”

Helpful Report

Posted 2 months ago

Adexa Direct is rated 1.1 based on 998 reviews