Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 983 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

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Metrics

1.1

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 9th December 2024

Anonymous

Adexa Direct 1 star review on 6th December 2024

Caribbean Cookout

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY. Horrendous customer service, rude, and insulting. In 40 years of business I have never come across such an appalling company. Their products are not fit for purpose and when they breakdown they do not want to help you resolve the issue. Avoid at all costs... SEE OTHER 1 STAR REVIEWS..”

Helpful Report

Posted 10 months ago

“Please please stay well away from this company. Experience from start to finish has been nothing short of horrendous. 22 days ago I ordered and still no delivery for items that had a 3-5 day delivery time. I had to order replacement items from another supplier to get open and have now tried repeatedly to cancel and get a refund of the undelivered Adexa items but told it’s not possible and I’ll just have to wait and get the delivery when it comes as Iv paid for it. Customer services rude, obnoxious and unhelpful. Now reported to trading standards and thankfully they have said they will pursue this for me.”

Helpful Report

Posted 10 months ago

“Appalling customer service. Parcel delivered broken and as such was refused and went back with the courier. Adexa refuse to replace or refund until parcel returned to them. No fault of my own and put of pocket with no clue as to the whereabouts of my parcel. Appalling.”

Adexa Direct 1 star review on 19th January 2024

Helpful Report

Posted 10 months ago

“The worst company I have ever deal with in my entire life ! This people are a joke , can’t even explain how bad they ! Wow … I mean -20 customers service.”

Helpful Report

Posted 10 months ago

“Do not order anything off this company Paid extra told that there was 11 items in stock and delivery would be Thursday No delivery called and asked what was happening and told it would be later in week no delivery message again asked to speak to a manager and told 48 hrs no call called again yet another excuse and if I cancelled I would have to pay 25% of cost for restocking but product not sent out yet Worst company I have ever dealt with Won’t every deal with them again Customer service none existent”

Helpful Report

Posted 10 months ago

“1043948 - cheap and awful people! stay away”

Helpful Report

Posted 10 months ago

“DO NOT USE THIS COMPANY. I placed an order with them on the 9th of December 2023. It was not a small order as we are a new business setting up a commercial Kitchen. I received most of the order over a few weeks, although when placing my order it did state on the website up to 48 hours. I still have a few items waiting delivery, which I need. I called to chase up these items in December and was told by the lady on the phone that other businesses were waiting for their order, I pointed out that I too was a business. When asked do they have an eta she said that she was unable to do so, I said so will I get before Christmas to which she said no. I called again in the new year and a gentleman explained due to the vast orders before Christmas there was a delay but I would get a tracking ref that week and I should receive my delivery that week. Again I received no tracking or my items. I called the following week and spoke to a helpful lady who said she couldn't see why the goods had not been sent. She said she would investigate for me and either reply that same day if not the following, unfortunately I didn't hear back. I called again to see what was happening but they still could not tell me if or when my goods would be received. I asked to speak with a manager and was told they could request a call back but could not guarantee this call back would come. I asked to cancel the order and get a refund. She then explained their cancellation policy, which the previous lady had made me aware of ,which is normally 25%, but I would most probably only be charged 5%. How can this be legal when they have failed to deliver in the timescale advised? I said I would not pay this to them as this was not my fault. I put a review on Trust Pilot under Adexa Direct. Following that review I received an email apologising for the delay and trying to justify their situation, they then went on to turn the situation around to imply that my review was inaccurate!! and therefore requested this be removed. They say that my order was on a Standard delivery service, that is not what the website advised when the order was placed. They said that I was advised they would not charge me the 5% penalty fee, yes they did, it was me who said I would not pay this. I was also told that due to the status of my order they could not guarantee the goods would not be sent, but if they did arrive I was to refuse delivery, or if they left with a neighbour call them and they would arrange collection. If this is the case why are they unable to provide a delivery date, surely someone there has responsibility to know what orders are there, what orders are late and what orders have not been sent and more importantly why have they not been sent? I asked why my delivery note from goods received did not have a note on there to advise the order was not complete and provide an estimated delivery. When they came at me to say this was on a standard delivery, when I have called several times why did nobody bring this to my attention? To add to the upset so far to receive an email suggesting that my review be removed or amended due to factually incorrect information being written is appalling. All that I have written is my experience so far with this company, nothing written is not factual. After that email I realised there is obviously no customer resolution support available, they are for now a law unto themselves. Someone on here said the Watchdog should be made aware of this company, I absolutely agree.”

Helpful Report

Posted 10 months ago

“0 STAR IF I COULD! DO NOT WASTE YOUR MONEY! DO NOT WASTE YOUR TIME ON WITH THESE PATHETIC, GREEDY COMPANY. THIS IS WHY YOUR HAVE BAD REVIEWS, SHAME ON YOU! THEY SELL SECOND-HAND BROKEN GOODS AND THE STAFF THERE ARE SO RUDE! I ORDERED 3 STORAGE BOXES, (DECEMBER 13TH 2023) THEY SENT ME ONE BOX WHICH WAS COMPLETELY BROKEN! I CALLED AND ASKED FOR A REFUND AND THE GIRL SAID "YOU HAVE TO WAIT 7 TO 14 DAYS" SO I DID! I CALLED BACK AS I STILL DIDN'T RECEIVE MY REFUND - APPARENTLY, THEY FORGOT TO ASK ME FOR MY BANK DETAILS - (STRANGE COMPANY)! SO NOW I AM WAITING FOR ANOTHER 7-14 DAYS FOR MY REFUND. I THEN ASKED TO SPEAK TO A MANAGER, AND THE GIRL SAID SHE WOULD REQUEST A MANAGER CALL BACK BUT IT WILL TAKE 48HRS. I WAITED 2 DAYS- NOBODY CALLED ME BACK! I THEN CALLED BACK AND SAID 'I HAVE BEEN WAITING FOR A CALL BACK FROM THE MANAGER TWO DAYS NOW, WHERE IS THE CALLBACK!? THE GIRL SAID THE MANAGER WON'T BE CALLING YOU BACK BECAUSE MY SCENARIO ISN'T IMPORTANT ENOUGH! I WAS SO SHOCKED, I COULDN'T BELIEVE WHAT I WAS HEARING! I DON'T TRUST THEM, THEY ARE THIEVES, THEY DISGUST ME, DONT BOTHER WASTE YOUR MONEY! ALL THEY KNOW IS HOW TO STEAL CUSTOMERS MONEY AND THEN HAVE THE AUDACITY TO APOLOGISE! DO TAKE DOWN THIS REVIEW LIKE YOU DID THE OTHERS! ORDER NUMBER 1060051!!”

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Posted 10 months ago

“Grill finally arrived 3 months late, dinted and rusty. Terrible customer service terrible company, do not recommend at all.”

Helpful Report

Posted 10 months ago

“Absolute scam! Do not be tempted by their 'lower' prices. Product broke down in just 4 months and Adexa refused to replace or repair. They have a clear 12 month warranty period which I had every right to. They buy cheap Chinese goods and simply brand it their own!! Quality does not last. Awful management and customer service. Now out of pockets £800. Go somewhere else and pay a bit more - it will be cheaper in the long run. Terrible business!”

Helpful Report

Posted 10 months ago

“Ref:1039986 I have no words for this company, I was treated like a rag. I don't recommend it to anyone.”

Helpful Report

Posted 11 months ago

“SCUM company. DO NOT USE. Bought a catering table 7 months ago and the rubber on the coasters have broke up and disintegrated. They wont replace under warranty because the item is classed as broken and not faulty!!!! No point having a warranty system really is there ADEXA??? Does not warrant 1 star but can't give 0. Hope you go out of business before you con many more people.”

Helpful Report

Posted 11 months ago

“BUYERS BEWARE, I wish I checked their reviews first! I purchased a fridge from this outfit on 13th December and within a week of using the product a chemical smell came from it, all the items in the fridge reeked of the chemical smell. Given that I had the product less than 14 days, I wrote to them asking for a refund. Please see their reply below! AVOID THESE PEOPLE Hi there, Thank you for contacting us and we are sorry to hear that you are experiencing issues with your item. After reviewing your evidence and additional notes on your order, due to the size and value of the item we are happy to offer you our back to base warranty. This type of warranty means that you can return the item to ourselves at your own cost and once then when the item is confirmed as returned in our warehouse it will then be inspected by our offsite engineers. If the engineers deem the item to be faulty then this will be repaired. Only if the item is non repairable then a coupon for the item value or replacement can be issued. If no replacement is available then a coupon will automatically be generated for the amount. Coupons are valid for 6 months and can be used on our website. If your item is returned under this warranty and is found to be in full working order the item will be returned back to you without prior notice . If the item is returned and no fault is found or the item is found to be poorly maintained and therefore a fault has developed from this then we will not be liable and again the item will be returned back to you without prior notice. You may also be liable for the cost of the return of the product to yourself should this issue arise. Please note that if your product is found to be damaged during transit upon its return then you will also be liable for this. Please ensure that the product is correctly and securely packaged upon return to avoid any damages from occurring Once we have received the results of our independent engineers report we will then be in contact with you to advise of the next steps. Please advise if you wish to proceed with this offer or alternatively, if this is not a suitable option for you then an engineer’s report will be required as per our standard warranty procedure which is outlined in our terms and conditions. Please note that all returns must be made within 14 days, any returns made after this timeframe will be rescinded.”

Helpful Report

Posted 11 months ago

“A truly shocking company, in all the years I have been in catering I have never dealt with a shoddier company than this one. Tried to return a blender that became faulty in a mater of months & was first told I couldn't. After much discussion they returned the product only to send me out the same one In my opinion as it had the exact same fault. Customer service was truly shocking and blankly refused my request for a full refund as I have received faulty goods. Avoid this company at all costs!!”

Helpful Report

Posted 11 months ago

“It is a fraudulent company, do not buy products from there with poor quality or defective products.”

Helpful Report

Posted 11 months ago

“Awful company, avoid at all costs!”

Helpful Report

Posted 11 months ago

“Appalling company. Selling products with missing items and scaming people. It is a criminal activity. I think Class Action lawsuit would teach them a lesson. Please avoid dealing with this company at all costs. Disgusting and criminal behaviour!!!”

Helpful Report

Posted 11 months ago

“Very very bad agree with everyone's reviews will never deal with again stay we'll clear and save yourself money.”

Helpful Report

Posted 11 months ago

“Don't buy anything from this company, product was flimsy and poorly made and they would not refund any money. Avoid.”

Helpful Report

Posted 11 months ago

“Absolutely disgusted with this company. Ordered an item and paid extra for next day delivery which was due on the Tuesday as I ordered on the weekend. Waited in all day, no delivery. Contacted on phone twice was assured it would be shipped on the following Tuesday and would be delivered on Wednesday and was assured it would be with us before Christmas. Waited in all day, no delivery. Contacted them again and they said they couldn't give any more information and couldn't contact their warehouse and it was unlikely to be delivered before Christmas. I cancelled the order and requested a refund which they agreed to do but couldn't tell when I would receive refund until such time as the order was cancelled. Leave well alone.”

Helpful Report

Posted 11 months ago

Adexa Direct is rated 1.1 based on 983 reviews