Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 998 Reviews

2 %

of reviewers recommend Adexa Direct

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1.1

Based on 998 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

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Adexa Direct 1 star review on 16th January 2025

Anonymous

Adexa Direct 1 star review on 17th December 2024

The King's School

Adexa Direct 1 star review on 9th December 2024

Anonymous

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steer clear of this company at all costs. If it were possible, I'd rate them zero stars without hesitation. It's nothing short of a scam. Despite ordering a product for second-day delivery, it arrived a month later. My attempts to communicate with them via calls and emails multiple times, were met with unhelpful responses like 'well what do you want me to do about it' or promises of updates that never materialized. The product's quality is subpar and doesn't function properly, despite investing a considerable amount of money. The level of customer service provided is shockingly poor, If you're considering calling for an update, don’t waste your time as the anticipated wait time for me was approximately three hours just to be told ‘can’t do anything about it’ then hung up the phone and to add insult to injury, they have the audacity to deduct 25% if you request a refund or cancellation. Avoid this company entirely.”

Helpful Report

Posted 9 months ago

“Worst company to deal with, they don't mean what they say at the time of placing the order, there is no 3 to 5 days delivery! They will say it's only an estimate, it could take any length of time”

Helpful Report

Posted 9 months ago

“Purchased a commercial microwave, after 1 week it started smoking heavily and would not heat food. After emails and several unanswered calls I managed to get through. You might think the returns would be straightforwards....oh no!! I need to provide evidence & melt some ice in our chip shop. I pointed out the microwave was not safe and was smoking, the answer was then I need to provide a qualified engineers report!!!! fuming, a perfect example of rip off, faceless internet companies. DO NOT USE, THEY DO NOT DESERVE OUR MONEY”

Helpful Report

Posted 9 months ago

“DO NOT BUY FROM THIS COMPANY - significantly delayed delivery and when it was delivered it was damaged. ZERO CUSTOMER SERVICE. Very poor quality product and experience - pls do not buy from them - a horrendous experience.”

Helpful Report

Posted 9 months ago

“DO NOT USE THIS COMPANY! CUSTOMER SERVICE IS BOTH RUDE AND SHOCKINGLY BAD! I recently purchased a stock pot for my business and it arrived via courier relatively quickly, I will say that. However, I was not at home when it arrived and the courier left in the out-building. Upon returning to work after Easter break/Holiday I opened the box to find the pot damaged. I messaged the company and all they offered was some £5 voucher! They will not exhange after 24 hours after delivery and their customer service on Live Chat was unhelpful and rude. Terrible company!”

Helpful Report

Posted 9 months ago

“Horrible company. This company is cheating”

Helpful Report

Posted 9 months ago

“I have never encountered such disrespectful attitude towards clients. There is absolutely no customer support or service. I received 3 defective glass holders, or rather just screws, but it is impossible to buy them anywhere. It's very easy, just change a few defective screws. But they don't respond to emails. It is impossible to get through to the line, you are 27 in line, and since there is obviously only one person working there, he is in no hurry, and sometimes it takes up to an hour to serve one client. And so, when you finally get through after 4 hours of waiting on the line, they still won’t help you in any way. They told me to make a video and disappeared again. When, a few weeks later, we were able to get through again after many hours of waiting on the line, the operator simply dropped our call! I couldn’t believe it, I expected her to call back, but no. So, after a month of waiting, we had to really ask another company to meet us and ask them to sell us 3 whole glass holders of a different size, but now we can assemble our refrigerated display case. I understand that if our purchases break, then we can forget about the warranty, you simply won’t be able to get through to them to report the problem, and even if you do get through, no one will fix anything. This business ignores the law. We purchased a lot of equipment to open a cafe. We will never buy anything from them again.”

Helpful Report

Posted 9 months ago

“Substandard goods poor customer service”

Helpful Report

Posted 9 months ago

“Buy a sink and find out it doesn’t have a holes for water tap and waste pipe. Listing didn’t say there is no holes for the sink have to drill ourselves. Cancel orders straightway and robbed 5% of my refund, it beaching trading standard, listing not clarifying clearly”

Helpful Report

Posted 9 months ago

“No small business should consider purchasing any equipment from this company. Their customer service and 'second-hand' damaged goods will be a pitfall to your growing business. Bought a food warmer from the company mid October of last year(2023) - five (5) months in, the warmer packed up. Contacted customer service via email, every reponse is different. One went as far as requesting a video to show that the warmer isn't heating to set points. In addition to this, I was also told to source and obtain my own engineer to inspect and provide a report on the fault. They have yet to reply and advise at whose cost this would incur. A refund was flatly refused, albeit less than six months old. Incurred food loss with no hope of recouping my loss - Avoid this company at all cost!!!!!!!”

Helpful Report

Posted 9 months ago

“What a discraceful company! I ordered an undercounter tripple fridge. This arrived completely wrecked. Broken glass and doors hanging off. I was told that their terms and conditions state that I must inspect the product before signing for it which was impossible as my joiner accepted the delivery. I reported the iissue within an hour of delivery but there was no apology whatsoever and just a repeated "please read our terms and conditions". They have refused to replace the item and want to charge nearly £500 to collect the broken item. The customer service is pointless. 2 hours to get through and they don't respond to emails at all! I am out of pocket over £600 and have a pallet of scrap metal in my back garden. An absolute discrace! AVOID”

Adexa Direct 1 star review on 25th March 2024

Helpful Report

Posted 9 months ago

“Horrible customer service!!! So bad and disgusting if to be honest, I never thould I would ever say this, but WOW, this is another level! twice on the phone queue for more an HOUR - NO ANSWER, When girl in sales answered, I have explained why I pressed sales, so rudely said "redial and press the right option" and hang up without even saying sorry or goodbye... Another girl was so rude. 3rd call - Girl answered, sounded foreigner (so is myself) SO HORRIBLE! I said, hi Im "Suzanna" and .... after her attitude I have asked her what's her name, she said I don't want to tell you... I have asked her why? she said because I don't want to.... I said ok... the she carry on being so rude I felt so uncomfortable and I said actually I'm recording this conversation as well.... she said I don't want to be recorded and hang up! IF you read this you should be ashamed of yourself ! I believe in karma!”

Helpful Report

Posted 9 months ago

“Failed to deliver next day as contracted. Or even the day after that. Impossible to talk to them, wait an hour or more and be cut off exactly at 5pm. Emailed to advise them to cancel the order as now too late for us and they have the cheek to say there a charge to cancel. Not under UK law there isn't if they're in breach of contract. Dreadful”

Helpful Report

Posted 9 months ago

“They charge you extortionate amounts to return at your own cost. Avoid this terrible company”

Helpful Report

Posted 9 months ago

“Appalling service. Goods not arriving and impossible to call. Waited one hour and then was cut off”

Helpful Report

Posted 10 months ago

“I regret to share my disappointing experience with this company and strongly advise against engaging their services. My order, consisting of 9 items placed on the 19th of February, is still incomplete as of the 18th of March. Despite repeated attempts to resolve the issue through lengthy phone calls with an hour-long wait time and unfulfilled promises of delivery within 7 days, only 2 items have been received thus far. As a last resort to salvage my business operations, I had no choice but to request the cancellation of the outstanding items via email three days ago. To my dismay, I was informed that a 25% CANCELLATION FEE would be imposed, adding further frustration to an already poor customer service experience. This company's failure to meet basic customer service standards has left me deeply dissatisfied with their operations.”

Helpful Report

Posted 10 months ago

“Avoid…. This company is an utter disgrace to the industry. Don’t take responsibility for anything no customer service what so ever,don’t answer emails, don’t answer the phone.”

Helpful Report

Posted 10 months ago

“this company is horrible by taking 2 payments from me, and make two orders under my name with exactly same things, payment 643x2, i called them they ask me to pay 500 to cancel the order, while it is not my fault to make 2 orders and I have ordered only once. when i email them they never reply ! check the company house, this is their boss; BAYKAL, Hakan(check this person out!)what i can do now.”

Helpful Report

Posted 10 months ago

“Well not sure where to start , but we have not delt with a company with such bad customer service. we have ordered a sink on the 19th February and payment was taken on the 20th of feb. weeks gone by and no product has been delivered. ive called on the 1/3/2024 and i was promised to get an update by the end of the day via phone call to see what is going on with our order. that never happened. i called the next day , over an hour on the phone waiting no answer. tried again the day after chosen option 3 as i had no luck with nobody else, only to be told as its the sales department she could not deal with our order. few minutes later she told me that she can only check whether it has been dispatched. tried every day to call from the 1/3/2024 with absolute no luck, only 1 email has been answered , ive sent 5. item has been delivered on the 13/3/2024. Now here is where we were completely shocked. there has been a shipping label put on originally with the 20/2/2024. It now has been covered with 12/03/2024 shipping label. So this has been sitting in your warehouse not being picked up for delivery and not 1 person can tell us why when we called. very disappointed”

Helpful Report

Posted 10 months ago

“Purchase dishwasher within todays of installing a wire burnt out, tried to get money reimbursed after technician fixed it. They come out with allowed rubbish about parts ect Basically equipment might be cheap but after sales is complete rubbish. Your better getting from a supplier who can give you after care. Honestly don’t touch them. You have no guarantee on anything any major breakdowns could seriously cost you money”

Helpful Report

Posted 10 months ago

Adexa Direct is rated 1.1 based on 998 reviews