Adexa Direct Reviews

Name: Adexa Direct
Rating: 1.07

1.1 Rating 983 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

Questions

Metrics

1.1

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Unit 1, Cosford Lane, Rugby
CV21 1QN

Write Your review

Tell us how Adexa Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Adexa Direct 1 star review on 9th December 2024

Anonymous

Adexa Direct 1 star review on 6th December 2024

Caribbean Cookout

165

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charge you extortionate amounts to return at your own cost. Avoid this terrible company”

Helpful Report

Posted 8 months ago

“Appalling service. Goods not arriving and impossible to call. Waited one hour and then was cut off”

Helpful Report

Posted 8 months ago

“I regret to share my disappointing experience with this company and strongly advise against engaging their services. My order, consisting of 9 items placed on the 19th of February, is still incomplete as of the 18th of March. Despite repeated attempts to resolve the issue through lengthy phone calls with an hour-long wait time and unfulfilled promises of delivery within 7 days, only 2 items have been received thus far. As a last resort to salvage my business operations, I had no choice but to request the cancellation of the outstanding items via email three days ago. To my dismay, I was informed that a 25% CANCELLATION FEE would be imposed, adding further frustration to an already poor customer service experience. This company's failure to meet basic customer service standards has left me deeply dissatisfied with their operations.”

Helpful Report

Posted 8 months ago

“Avoid…. This company is an utter disgrace to the industry. Don’t take responsibility for anything no customer service what so ever,don’t answer emails, don’t answer the phone.”

Helpful Report

Posted 8 months ago

“this company is horrible by taking 2 payments from me, and make two orders under my name with exactly same things, payment 643x2, i called them they ask me to pay 500 to cancel the order, while it is not my fault to make 2 orders and I have ordered only once. when i email them they never reply ! check the company house, this is their boss; BAYKAL, Hakan(check this person out!)what i can do now.”

Helpful Report

Posted 8 months ago

“Well not sure where to start , but we have not delt with a company with such bad customer service. we have ordered a sink on the 19th February and payment was taken on the 20th of feb. weeks gone by and no product has been delivered. ive called on the 1/3/2024 and i was promised to get an update by the end of the day via phone call to see what is going on with our order. that never happened. i called the next day , over an hour on the phone waiting no answer. tried again the day after chosen option 3 as i had no luck with nobody else, only to be told as its the sales department she could not deal with our order. few minutes later she told me that she can only check whether it has been dispatched. tried every day to call from the 1/3/2024 with absolute no luck, only 1 email has been answered , ive sent 5. item has been delivered on the 13/3/2024. Now here is where we were completely shocked. there has been a shipping label put on originally with the 20/2/2024. It now has been covered with 12/03/2024 shipping label. So this has been sitting in your warehouse not being picked up for delivery and not 1 person can tell us why when we called. very disappointed”

Helpful Report

Posted 8 months ago

“Purchase dishwasher within todays of installing a wire burnt out, tried to get money reimbursed after technician fixed it. They come out with allowed rubbish about parts ect Basically equipment might be cheap but after sales is complete rubbish. Your better getting from a supplier who can give you after care. Honestly don’t touch them. You have no guarantee on anything any major breakdowns could seriously cost you money”

Helpful Report

Posted 8 months ago

“Terrible service....! We have ordered prep table and received a damaged product. When we request for replacement they responded like we cannot replace it until unless it is opened before 24 hours irrespective of non working days. This is not at all fare to do the business..”

Adexa Direct 1 star review on 13th March 2024

Helpful Report

Posted 8 months ago

“Worst company in the world to deal with, bought a catering grill, metal deformed after 4 uses, drip tray could not be emptied unless turned 45',this allowing fat to spill over machine, Customer service non existing, spent 4 1/2 hours on the phone to eventually to be told because I used the item it can't be returned, they would need to send out an engineer to see it at my cost, The grill is 20 days old and been used 4 times,, the offered me £35 voucher for nearly a £400 machine,, Not allowed to speak to manager, 12 month warranty is a complete lie, I will be contacting my visa company in which I had paid for the Item, PLEASE NOBODY USE THIS COMPANY, IT IS A SHAM, AND THEY SELL PRODUCTS IN MY OPINION NOT FUNCTIONAL AND SAFE AND EXCEPT NO RESPONSIBILITY, KEEP YOUR MONEY AND SHOP SOMWHERE ELSE”

Helpful Report

Posted 9 months ago

“My experience with Adexa Direct has been an absolute nightmare. I ordered a cooler for my retail shop, trusting their advertised delivery time of 3-5 working days. Little did I know, this was just the beginning of a series of horrific events. After waiting patiently for 10 working days with no sign of my cooler, I decided to call their customer service. What a mistake that was! Each time, I had to endure over an hour of waiting before my call was even answered. And when it was, the assistant seemed completely clueless, lacking any information about my order. Finally, after being told my cooler would arrive in 5 working days, I thought the end was in sight. But no such luck. The day before the supposed delivery, I received a call from a man instructing me to gather 6 people to help his driver unload the 500 kg cooler from the van. A logistical nightmare, to say the least. On the day of delivery, my hopes were crushed when I called to confirm, only to be told by a different person that the cooler had been damaged and returned to Adexa. Meanwhile, I had already cleared space in my shop and incurred losses of over £300 per day. Calling Adexa again, I was met with the same endless waiting and lack of answers. Requesting to speak to a manager was futile, as I was told none were available without explanation. To add insult to injury, the call was abruptly terminated without warning or guidance on what to expect next. Their lack of professionalism and disregard for customer satisfaction is appalling. Despite my numerous emails, I have yet to receive a response. Now, I'm left with no choice but to cancel my order and demand a refund, only to be told they'll charge me for it. Save yourself the headache and steer clear of Adexa Direct. They are incompetent, unresponsive, and will cost you more than just your money.”

Helpful Report

Posted 9 months ago

“We bought a glass washer from this company Worst experience in all my years of business. Machine had a fault when installed customer services were a disgrace and were very unhelpful spent nearly 2 hours on hold trying to speak to someone then on the second call agent was very rude and cut off the call they don't seem to answer emails either we ended up having to get the machine fixed ourselves as its a Vital piece of equipment Absolute disaster dating with this company”

Helpful Report

Posted 9 months ago

“Avoid this company at all costs! We had a faulty machine, sent a video as requested. After several emails, no help or refund. Also missing items from the order, still not sent 3 months later and no refund. Absolutely appalling company. Certainly won't be using Adexa again!!”

Helpful Report

Posted 9 months ago

“Appalling Customer service. This company have very little to no communication with the Delivery drivers. I waited 9 days without refrigerator for my Fridge to arrive & had no reassurance from Alexa. Caused me some anxiety. The product is fine but not as sturdy as suggested - retro style without the beef!”

Helpful Report

Posted 9 months ago

“Do not purchase from ADEXA Direct . It sells faulty goods and doesn’t rectify the problem. Worst customer service ever.”

Helpful Report

Posted 9 months ago

“Do NOT purchase from ADEXA Direct. They should not be trading. Their Customer Service is non existent. They sell Faulty products and do not rectify the problem. Don’t waist your money. They should not be trading.”

Helpful Report

Posted 9 months ago

“Please do not order with Adexa Direct. Their customer service representatives are painful to deal with and Adexa regularly deliver incorrect or incomplete orders. In relation to incorrect orders, Adexa refuse to refund or send the correct order out until they have collected the incorrect order and "placed it through their system". We have been advised this can take more than 14 days. 14 days where Adexa are in receipt of over £1k of our money. Adexa will add additional requirements to returns - such as requiring the order to be returned on a pallet - otherwise, they will refuse to collect it. Yes - Adexa will refuse to collect an incorrectly delivered order if you do not have a pallet to return the order on. Talking to their customer services team is painful and they like to hang up when they can't answer queries - which is often.”

Helpful Report

Posted 9 months ago

“Stolen my money having got the faulty item returned back to them within 3 hours of me receiving it. Avoid. They are crooks, fraudsters and rude”

Helpful Report

Posted 9 months ago

“misleading deliery terms. terrible customer service”

Helpful Report

Posted 9 months ago

“Disgusting customer service ! Will do anything to get out of a warranty repair ! And they smile while doing so ! Absolutely avoid their warranty (on a piece of equipment less than 30 days old ) is disgusting ! Zero stars is too many”

Helpful Report

Posted 9 months ago

“We've had the most unbelievably bad product and customer experience with Adexa, to the point of it being illegal. Honestly I don't know where to start, we've had such a long-running bad experience with them. We purchased an induction hob, after 3 weeks there was a pop sound and it stopped working. We requested a refund which took a long-time and a lot of effort to get a decent response. Bearing in mind there is a legal requirement to offer a refund for a faulty product within 30 days of purchase, Adexa only offered us a credit note or replacement and insisted we pay for delivery. We explained their legal obligations under the Consumer Rights Act, but they still refused. They also made it unbelievably hard to return, for example, requesting video evidence of it not working, which is laughable because it just doesn't turn on, it's not rocket science. We cut our losses considering it is a low-value item and not really worth our time, and got a replacement. Low and behold, it goes pop again. We went round the loop again, dealing with argumentative difficult customer services and eventually started being ignored! Eventually we again were offered a credit note. But will have to pay for the return delivery again. Their illegal returns policy in this instance has genuinely caused our kitchen manager stress and wasted a lot of her time. This is so far off being any kind of acceptable customer experience.”

Helpful Report

Posted 9 months ago

Adexa Direct is rated 1.1 based on 983 reviews