Adexa Direct Reviews

1.1 Rating 983 Reviews

2 %

of reviewers recommend Adexa Direct

Company Reviews

Questions

Metrics

1.1

Based on 983 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 34%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How is Adexa Direct returns process?

Helpful Report

(2 weeks ago)

Greater than 100% of reviewers feedback is Adexa Direct returns process could be better.

Helpful Report

(2 weeks ago)

4.76%

Industry Average

“ Once that happens, they flatly refuse to honor any returns or refunds. ”

- L Peacock

“ PLEASE! PLEASE! PLEASE avoid this company at all costs! Its wrong that they are allowed to trade. Goods arrived damaged, customer service is non existent and returns impossible. Its wrong and frustrating. I've had my fingers burnt using this company. They are a middle man. Stuff comes from china and moves to several depots in uk before coming to you. Hence most stuff is damaged. Please don't give them your money! ”

- Tom Hunting

“ Please note that all returns must be made within 14 days, any returns made after this timeframe will be rescinded. ”

- Matt Henson

Adexa Direct Reviews

Returns - Difficult