“This is by far the worst customer service i have ever had from any retailer / businesses. Have spent several hours over many calls in under a week with this company. Promised multiple call backs and not one made. Even took this to the Executive Team and no help from there. 40 years of buying this brand have come to an end. You don't get this with Nike.”
“Tried ordering some joggers on 5th February for next day delivery. When they were 2 days I checked the tracking provided and it showed an issue, I contacted adidas and they said they had to wait, which I did another week and nothing turned up. I contacted them again to which they told me I had to wait 14 days as I just wanted a refund. I contacted them at the end of February and they sent a message saying they will refund the order in 3-14 business days as the goods didn’t ever arrive to which I still haven’t had my money back. Crazy that such a highly known brand has such a poor customer experience. All I wanted was some new running joggers, Jesus. Should have just gone into JD.”
“Appalling company!
Bought some funky hiking trainers via the Adidas App (on the basis it would be easier).
Unfortunately, the trainers were too narrow and painful on both feet after 5 minutes.
I tried to return them but couldn’t find the confirmation email with order details. I was pretty sure it was Adidas and had emails from previous purchase but nothing for the hiking trainers. I kept searching in my email but eventually found the order details buried inside the app. When I contacted Adidas, they claimed I had exceeded the 30-day return period. I explained what had happened expecting some understanding but they refused. I’ve now been charged £130 for an item that I cannot use.
I had hoped that they’d see common sense. But clearly short term profits matter more than the lifetime value of loyal customers.
Their poor back-office operations have caused me financial loss that I wont be able to reclaim.
I used to love adidas, but their customer service is terrible - my family and I won’t be buying from them again. Is it really worth £130?!
We’ll be shopping with Nike or Puma - who offer 60-day returns”
“An item I ordered was not in the package I received, I was told that everything is double checked at their end and that confirms the item was in the box. They're refusing to acknowledge they might have made a mistake and no replacement item or refund will be issued. Going round in circles with their terrible customer service department.”
“Ordered 2 items, only 1 arrived. Flatly refused a refund from their 'customer service' team despite several attempts to resolve. This company essential stole our money. Avoid at all costs.”
“I had contacted adidas after all the livery onit fell of the shirt. It is a genuine adidas and contacted adidas.Something told me they wanted to shirk from doing anything. Well they sponsort $10 a year to the All Blacks but told me that the shirt I had was in the wrong enviroment contributing to the letters falling off! I will never buy adidas ever again! I wont buy anthing from the All Blacks either as they are complict in this!”
“I'm very upset.
Bought a trainers and royal mail delivered it to a wrong address.🤬
Adidas doesn't care if the item is lost and takes long to refund your money.
So I still don't have the shoes and money 🤬”
“I bought a pair of sneakers and two packs of socks on the black friday. Only the sneakers arrived. The next day I contacted them via mail and they sent me a ticket saying they would reply briefly. All of this happened the 10th of december and they still haven't replied and resolved my claim. All of this even though I also contacted them via WhatsApp on two occasions and they haven't given a satisfactory answer.”
“Just been reading other reviews of customer experience with Adidas UK when returning items and refusing to exchange or refund by telling customers the item does not meet return conditions because the item has been worn and in their words smelly!! Adidas UK customer services should be investigated for consumer affairs abuse!!”
“I was accused of returning an item that was in returns teams words, smelly!! I returned it to Adidas UK as it didn't fit me for an exchange but then received the item back saying I didn't meet their returns conditions!! It doesn't smell it never did and now I have an item I have paid for I can't wear!! I cannot get a refund or exchange they say!! Atrocious customer service!”
“I ordered 5 pairs of shoes on 8/15/24. Received 1 pair and Adidas told me they shipped all 5 pairs. After a few phone conversations, Adidas admitted they did not send the 4 other pair due to being out of stock and would refund me. Adidas issued a return ticket for the one pair I received and would refund me for the 5 pairs. A month goes by and nothing. Called Adidas on 10/4/24 and they stated they tried to issue a refund but my bank would not accept the refund(that;s a new one), and they would investigate, could take up to 14 days. Called Adidas again on 10/25/24 and they stated that the investagtion was not submitted on 10/4/24 and would resubmitt to invesitgate, could take up to 14 days. Called Adidas on 11/12/24, they stated it has not be 14 days since I called and to call back in 2 days. In my opinion, Adidas is commiting fraud.”
“Did not received my order! When I tried to get a refund it was just 1 stalling technique after another! Customer service a joke. Will never buy from them again”
“Waiting 3 weeks for my package. Playing phone tag with addidas and FedEx. FedEx has lost the package and will not get a refund. Addidas says I have to wait 14 days for any updates. Tired of waiting. Will never buy from Addidas again!! Bad customer support.”
“I am very careful with these people because they are authentic and lying and when you buy a product and return it, because the product is not waterproof, they do not want to return the money and they return the product for you. I am very careful with these people because they are authentic and lying and when you buy a product and return it, because the product is not waterproof, they do not want to return the money and they return the product for you. They're real liars.”
“I ordered shoes for my son's first day of school, which never arrived. Here we are, 3 weeks later, and we have no shoes or refund. I've chatted with them 3 times now and they tell me every time to check back in 7 days. For what? I want a refund. I've already driven 2 hours to have to buy the shoes AGAIN in time for school. They have the absolute worst customer service I've ever dealt with in my life. BEWARE.”
“I bought a pair of adidas trainers and when I received my parcel I was shocked to see the box was empty so I paid for an item which I didn’t receive . I am absolutely disgusted that they are doing nothing about it . Beware of this company as they are a SCAM”
“Sent me used track pants then refused to refund me
Sent me used track pants then when I returned them, refused to refund me saying they are used! Unbelievable!
Terrible customer service refusing to refund me”
