Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

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“Came at the right time. Had all of the equipment he needed and had us up and running very quickly. A very friendly engineer.”

Helpful Report

Posted 7 years ago

“Excellent engineer who knew the area and thus the installation requirements, so TV in two rooms up and running fine at what I believe to be a most competitive price.”

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Posted 7 years ago

“VERY UNPROFESSIONAL AND COULDN'T KEEP APPOINTMENTS Wednesday, contacted online for estimate. Polite lady got back k to me, said they could be there today, unfortunately I could not make it. So asked for Thursday pm, 1ST APPOINTMENT. They rang Thursday morning to say could they come now, unfortunately I couldn't hence I made the appointment for the afternoon. They call Thursday afternoon about 4.30pm to say they couldn't make it they had been held up... to be honest I wasn't expecting them after it got dark for obvious reason. They asked could they come tomorrow, Friday I explained I would only be around between 10am and 1pm. They said they would call between that time when on their way, 2ND APPOINTMENT. Received phone call about 2.15pm to say they has someone free to come round. I explained again the conversation of yesterday and i wold be in Saturday am. The gentleman asked if they could put me down for first call between 8 and 9am save me waiting around all day, I replied that would be great, 3RD APPOINTMENT. 9.30am I called to ask if someone were on their way. The gentleman put me on hold for a couple of minutes. Came back to me and asked if he could call me back. I said yes could you do this within half an hour. His response was I will try, I explained this this was the THIRD APPOINTMENT they had made and I didn't find this very professional. His response was well sorry but it's not my fault. Explained again that this was unprofessional and could he please get back to me within half an hour whether he could get hold of the fitter or not, his response was, I will try we are busy. NOW GONE 10.15AM AND STILL HEARD NOTHING. Very sorry I even bothered with this company and will not be recommending them to anyone NEVER COME ACROSS SUCH A COMPANY!!!”

Helpful Report

Posted 7 years ago

“Kevin was polite and explained what was to be done,for my needs.The only issue was the cost,I felt the price was rather high,but I paid because I was anxious to get my aerial sorted out.”

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Posted 7 years ago

“Good workmanship, fixed the tvs speedily.”

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Posted 7 years ago

“All it took was One Phone call, 2 very helpful people and the problem was sorted in a matter of hours not weeks.fantastic service.”

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Posted 7 years ago

“Great service, email at 9 and had the aerial fixed by 4 by a friendly, professional installer.”

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Posted 7 years ago

“engineer suggested that a loft aerial would work just as well as an outdoor one and sure enough we now get an extremely good picture. After re-tuning the tv in the kitchen it now has 127 channels (i know, i will never watch more than about 4)”

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Posted 7 years ago

“I was happy with the work you did for me, I was disappointed with the technician who came into my house with dirty boots, he looked at his boots and said they where clean, my carpet is cream so I had to clean up after him when he left. I wasn't happy.”

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Posted 7 years ago

“cut the sky cables from the bedroom and living room left them in the front garden”

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Posted 7 years ago

“The fitting of my new Ariel was done in a very professional manner,by a very good compitant and fitter who gave us very good advice for our needs.”

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Posted 7 years ago

“Engineer arrived and gave an extortionate quote! When I turned this down immediately the company rang me and offered another quote £50ish less. Engineer fitted dish and connected and didn't try freesat/television for us! He thought batteries in the remote were flat so said "you'll have to do it manually" and then left. When I checked, the plug was out at the back and the two cables he connected were loose and had come out! I had to finish the job myself. Would not recommend to have this done again by you! The only thing in your favour is that you turned up when you said you would! I got the feeling that because I refused your first quote that the engineer wasn't the least bit interested in me at all!”

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Posted 7 years ago

“The issue was fixed pretty quickly and the chap was friendly and knowledgeable. The communication from aeriel force was pretty poor and the chap was 2 hours late to the 4 hour time slot given to me.”

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Posted 7 years ago

“Booked a 9-12 slot on a Monday having taken time off work. Rang at 1pm to ask where the engineer is and to be told I’m the next job. Rang again at 2,3 and 4pm and was told he’s on his way. Got a call at 5pm to say he’s not coming now until the next day. So I had to book the following day off work expecting an early visit but he didn’t come until 2pm. Very disappointed with the lack of communication and also had to pay £200 to put the tv on the wall using my exsisting bracket. So effectively screw some holes in wall and put some screws into the tv to hang cost £200.”

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Posted 7 years ago

“The man was courteous, informative and helpful. Work was done quickly and efficiently. I will definitely use you again.”

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Posted 7 years ago

“They arrived within the allotted time estimated and couldn't of been more helpful or accomodating”

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Posted 7 years ago

“Mark B did an exceptional job would definitely have him back. He was patient and tidy. Couldn’t have asked for more”

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Posted 7 years ago

“Very fast, friendly and reasonable price. Thankyou”

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Posted 7 years ago

“Easy to use request form. They called back with same day service. Prices clearly explained. Prompt, polite & professional engineer.”

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Posted 7 years ago

“I was going to call you to say that your Technician was superb. Extremely personable and also explored different options with me. Very pleased and would highly recommend.”

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Posted 7 years ago

Aerialforce is rated 4.0 based on 2,724 reviews