Aerialforce Reviews

Name: Aerialforce
Address: BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE, WHYTELEAFE
Rating: 4.04

4.0 Rating 2,724 Reviews

76 %

of reviewers recommend Aerialforce

Company Reviews

Questions

Metrics

4.0

Based on 2,724 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

0808 239 1910

Location:

BOURNE HOUSE, 475, GODSTONE ROAD, WHYTELEAFE
WHYTELEAFE
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Aerialforce 1 star review on 13th December 2024

Kate

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i would recommend Aerial Force to anyone. first class, came within 45 minutes explained what was the problem. never had a better signal with the new Aerial he recommended. I also would like to mention David the t.v aerial engineer he was exceptional a credit to Aerial Force”

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Posted 4 years ago

“Overcharged a vulnerable customer £300 to fit a new aerial Less than 30mins work An absolute joke Frauds and will be reported further”

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Posted 4 years ago

“Don’t bother with this company they didn’t bother to come or contAct us definitely not reliable”

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Posted 4 years ago

“Stayed in all day for a no-show!!”

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Posted 4 years ago

“Asked this company for estimate to install tv aerial, they said £59 + vat for service call, if you needed a new one that would be in price, asked for price for new aerial they said about £140 + vat Engineer to up said I needed new aerial cost £250. Would not use this company”

Helpful Report

Posted 4 years ago

“Called on behalf my mum who needed an old aerial removed. I was quoted £70 on the phone , they didn't turn up on the original day due and didn't call until 6pm that day to say they couldn't come, did come the following day but then told my mum it would be an extra £20 on top of the original quote as they had to use a extra ladder. So disappointed would not use this company again.”

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Posted 4 years ago

“Told someone would be before 6PM no call even to say couldn't make it total timewasters and over priced for what I was quoted...dont waste your time”

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Posted 4 years ago

“Absolute joke of a company, not even worth 1 star! Same day appointments available apparently, I booked one for the same day and no one turned up. Got a phone call from them just before 6on saying the engineer had overran on his last job and couldn’t make it. I was told I’d be able to book another appointment and get 20 percent discount so I booked for the following Saturday morning. No one turned up Saturday morning again, I rang up and was told they would be there by 3 o’clock. Yet again no one turned up and I rang again to be told they would be there by 6, as this was an inconvenient time I had to cancel. Poor service, don’t waste your time.”

Helpful Report

Posted 4 years ago

“Called the office in afternoon and had an engineer out within the hour. Darren Smith was very courteous and explained what needed to be done. He had to take down all old equipment and fix a new dish on the opposite gable of the house to avoid the signal being blocked by the massive trees. The cable had to run back to the other side of house and Darren made a very neat job of it. His work was tidy and professional. He made sure that the TV worked properly and I could again enjoy a perfect picture. I am very satisfied with the service and would recommend.”

Helpful Report

Posted 4 years ago

“Never call this aerial company out. We were given a price over the phone and then pressured to pay more for something i didn't really need I have since been told.”

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Posted 4 years ago

“sh!t company, sh!t job. AVIOD!”

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Posted 4 years ago

“Excellent job by Andy Stevens. Turned up on time to move my satellite dish up to the top of the house, due to building works nextdoor. Not an easy job due to logistics but he made it seem effortless, with no fuss and no drama! Very neat job and I would thoroughly recommend this very professional company.”

Helpful Report

Posted 4 years ago

“I asked Ariel force first for a quote to wall mount my 43’ television, and to mount a small 24’ tv in my bedroom. The large tv, I wanted the wires hidden, and I was quoted £139+vat. The small one she said was to be discussed with the engineer. I agreed. When he arrived he explained that he couldn’t hide the wires, because he didn’t know if he would damage anything behind the wall, so I agreed to trunking. I had my own bracket which he used. When he fixed that to the wall he started on the small tv, once again he explained I couldn’t have it where I wanted it because I already had an Ariel, the best he could do was put wires above the door, and wall, which I didn’t want. He suggested I used a swivel bracket which made sense, as part of the tv was hidden behind the wardrobe, he had one on his van and I agreed. He was working for some time, and when he finished, I was about to pay him the £250, total cost. But he was running late, so he got the company to call me for payment. He had not long gone, when I went to look at the tv, barely touched it and it fell off the wall, leaving four holes, and scruff marks. I told the company and he was sent back to rectify it. However, he couldn’t fix the problem. So I paid £130 explaining it was discounted, and taken off the vat. But he had no trunking and told me to buy polyfiller, so basically I had to finish the job myself. By this time I had forgotten the original quote was for the hidden wires, so believe I still payed way to much.”

Helpful Report

Posted 4 years ago

“Very efficient company as in response time, however very expensive quote to mount a 65" TV with my own wall bracket, £189 plus vat plus another £60 for a HDMI 7 metre cable which I have just bought on Amazon for £10! When I told engineer Currys were charging £135 he said he would match that just for wall mount, cable was extra! Happy enough as Currys unable to mount it for 10 days - so all in all good enough experience and very efficient time wise but job literally took 5 mins - £135!!!!”

Helpful Report

Posted 4 years ago

“AVOID! AVOID! AVOID! Best con artist ever.. Don’t be fooled by the £69+ because that’s what you have to pay just for someone to LOOK at your stuff. Guy came quickly (which is the only positive thing)He had a look and I was told whats wrong with the dish, was advised he can fix it for 250 or get a new dish installed for 280. Stupidly i decided to go with the new dish as I’ve been without tv for weeks. Then needed a new cable which cost £80 !!( YAP THATS RIGHT £80 FOR A 8M CABLE!! he said I give you that for free, thought ok great thank you) anyway at the end of my visit was charged £350. FOR A NEW DISH A WEE BiT OF CABLE AND LESS THAN 1H WORK. I’m not sure how they make up their prices but they rip you off as much as they can. I’ve contacted trading standard never felt so annoyed with a company!”

Helpful Report

Posted 4 years ago

“The man that came to my home was quite demanding. I told him what I was told and forcefully told me I was wrong. Was told I needed complete new aerial and wiring but not at the price he had quoted as I could get it done for half the price and was told they do not price match. The man only changed the metal tip that Connect to the tv and said he would only be able to get 5 main channels at a push and they would be lost in bad weather. I get all the channels which is amazing yes but to be lied to and feel very intimidated in my own home was wrong. I will never use this company again and taking this further”

Helpful Report

Posted 4 years ago

“Really nice engineer tested everything explained problem and gave us choice of aerial and price. Quick, efficient and reasonable price. Would definitely recommend .”

Helpful Report

Posted 4 years ago

“Emailed Aerialforce Tuesday regarding our aerial not working they came out on the Wednesday, advised would be with us between 9-5pm but would call before hand to let us know what time they would arrive. Dan came out to look at the aerial he called beforehand to let us know on arrival he came in listened to what the problem was and then advised what he would do, he then advised what we could have done, wasnt under pressure to make a decision but did go ahead with a new aerial and an extra tv point, was very and cleaned up all the mess as he was working check that all the tvs where working he was very friendly would definetly recommend them”

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Posted 4 years ago

“Carl arrived on time and did a great job upgrading our existing Sky dish to Sky Q. First class customer service from the moment he arrived. Thank you Aerial Force and thank you Carl. Thoroughly recommended.”

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Posted 4 years ago

“Waited all day. Didn’t turn up then had a call at 4.30 saying they won’t be coming. Shame as guy on phone when booking was good. Now gone elsewhere”

Helpful Report

Posted 4 years ago

Aerialforce is rated 4.0 based on 2,724 reviews