Ageas UK Reviews

Name: Ageas UK
Rating: 1.89

1.9 Rating 131 Reviews

22 %

of reviewers recommend Ageas UK

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1.9

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0345 cost a fortune from some mobile networks including EE. So you revert to some BOT on chat. No personal service and then they cut you off when you finally get through to someone. Where has personal service gone. Will not be renewing home policy. I will look for a number that is free and some sort of decent service. Typical of larger companies these days and cannot recommend.”

Helpful Report

Posted 10 months ago

“The worst insurance company for cars! I was hit by car 4 days ago and the driver of the car who hit me ran away from the scene ... They promised to get our car repaired in 1 week with the courtesy car. We are going to change this company ASAP!”

Helpful Report

Posted 11 months ago

“Absolute scammers, sold me a expensive house hold insurance. Thought I was covered when I had a flood, they have done everything to avoid paying up .left with a badly damaged property I had to move out . Disgraceful they like taking your money,put don't like paying out . Pointless being insured, They are scammers, never again avoid this company.”

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Posted 11 months ago

“Worst insurance company I’ve ever dealt with. No communication I’ve ever dealt with. As a pensioner on pension credit it is very worrying. This is household insurance”

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Posted 11 months ago

“Difficult to contact customer support. Couldn't login to online servicing of my policy because their system is faulty. Wanted me to pay a £68 admin charge to change details to a policy even though the policy had not commenced yet. Even though the policy hadn't started yet they also stole a £20 administration fee from me due to their own error as I decided to cancel after seeing how poor their service was. Definitely do not recommend as they are one of the worst companies I've ever had the misfortune to deal with!”

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Posted 11 months ago

“Worst company I have had the misfortune to deal with. They are trying to rip me off for a higher premium and their customer service is shocking. Best avoided at all costs.”

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Posted 1 year ago

“One of the worst insurance companies to deal with . Pass you from one person to another and no has a clue . Had a car accident over a week ago and their approved repairer cannot look at the car for a further four weeks. However the storage company will not realise the car without the insurance authorisation , so another garage can repair the car, however Ageas , say that it's not down to them and the original repairer has to release the car. When you call Ageas, after approx. 10miutes listening to music, you will get an operator , who will cut the call after 2 minutes. Would not insure with them again !”

Helpful Report

Posted 1 year ago

“Easy to navigate through their portal. Covered more than what I intended to.”

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Posted 1 year ago

“2nd yr using this company for car insurance. Price promise great customer service and cover is also good”

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Posted 1 year ago

“Have house insurance with this company,believe me avoid them at all costs during storm barbet we had water coming through the roof and damaging ceiling and bed.upon contacting them I was told we could not make claim apparently we had not had enough rain.these clowns recon to claim you need 1 inch of rain in 1 hour or winds over 55mph. To me a leak is a leak regardless of how much rain we’ve got . That’s why I have insurance. AVOID THESE PEOPLE AT ALL COSTS.”

Helpful Report

Posted 1 year ago

“This online company are very unreliable with customers money and carelessly rude while at it. A simple explanation would have gone a long way to ease up the situation of my inability to access my funds but instead they chose to ignore me for about 5 weeks until I got QUINTELINTELLIGENCELTD company involved who made good the situation and all my money was returned to me completely.”

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Posted 1 year ago

“Very helpful when you can get through but been hanging on for nearly three hours on and off today.”

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Posted 1 year ago

“Totally agree with the bad reviews posted here, which express our woeful experience with this appalling company. The worst thing is the company's willful disregard of customer experience or any commitment to upholding good business practices. Customers buy a policy in good faith but Ageas does not honour their responsibility as a business at all. It just seems like a set-up to extract maximum financial gain with no due service in return. Shameful business practice at its worst!”

Helpful Report

Posted 1 year ago

“Someone drove into our car and this insurance was supposed to cover the damage. Well, it refused to pay for the repair arguing that a second hand car replacement would be cheaper, and then it covered less than half the amount we had to pay for a comparable car. Never again Ageas!”

Helpful Report

Posted 1 year ago

“Our policy came to an end and we decided to take out a new policy with this provider. We now wish we hadn't... Toward the end of the first week of the new policy our dog unfortunately fell ill with a serious case of pancreatitis. We covered the vets bill totalling close to £900. We made our claim to Ageas in good faith and were told that because the dog fell ill inside the first 14 days of the new policy, that they considered this to be a pre-existing illness. What is the point of the first 14 days if you are not protected for such instances. They will gladly take the cost of the first 14 days of the policy without a second thought!! We have had confirmation from our vet that this was not the case and the dog was in good health on the start date of the policy. This is just another example of an insurance company doing whatever they can to avoid paying out!! We called to discuss this with Ageus and I have to say that the customer service representative was shockingly rude and unhelpful, showed no sympathy or empathy toward our situation and could not have done more to finish the call without a resolution for us . They even suggested that our dogs breed, a Golden Doodle, was not correctly detailed on the claim documents. Another attempt on their part to deny the claim. A Golden Doodle is not a pedigree dog and is considered a cross breed which is what our vet had detailed on the claim document. A good pet insurance provider would be fully aware of this. Do not waste your time or money dealing with these crooks!! If I could give no stars on this review, I would.”

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Posted 1 year ago

“Please do NOT use this company and be aware that some other car insurance companies like Tesco use them for any legal claims including cover of excess. I had an accident where the other party accepted full responsibility. It is a year ago and still not resolved. Their portal which you have to use is not working half the time, they do not answer on emails and their phones overflow to a different company. Wish the ombudsman would take a look at this company.”

Helpful Report

Posted 1 year ago

“WARNING!!! Please please read. This company are a scam! I paid outright for my motorbike insurance, my bike got stolen, provided Crime reference, CCTV footage etc and they look back on my previous claims to find loopholes to avoid paying out and voided my insurance due to a minor issue. These guys are the real criminals. if you want legit insurance DO NOT USE AGEAS they are conmen and will find a way not to pay you out. so dissapointing.”

Helpful Report

Posted 1 year ago

“After mistake after mistake on ageas behalf , they are now threatening me with recovery agents after I spoke with them and they said I would receive letter itemising my alleged payments owed. No letter , or email , just threats. Disgusting company! Sick of calling them and then just bullying emails !”

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Posted 1 year ago

“Be careful who underwrites your policy! AVOID AGEAS AT ALL COSTS”

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Posted 1 year ago

“Worst company I've ever used would not recommend the way I have been treated by them is disgusting”

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Posted 1 year ago

Ageas UK is rated 1.9 based on 131 reviews