AIG Reviews

Name: AIG
Rating: 1.14

1.1 Rating 110 Reviews

4 %

of reviewers recommend AIG

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1.1

Based on 110 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company really doesn’t deserve 1 Star. We took out a Family Cancer policy in 1980 and were told it’s the best cancer policy. We paid monthly on bank draft starting out around $5.00 with our last payments going up to $180.00 a month until we cancelled in Oct. 2024. My husband had prostate cancer and out of thousands of dollars in bills this company only paid less than $500. Yes, that’s all they paid. Good luck trying to speak with someone that speaks English. All your calls go out of our country. This company is a Disgrace!”

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Posted 3 months ago

“Crappy company. Dearest. Poorest service”

Helpful Report

Posted 3 months ago

“Dear Peter, Kyle, Hetal, I am writing with immense frustration and growing despair over the unresolved issues with my Maytag washer and dryer, purchased in 2021, along with the AIG extended warranty. The events that have unfolded over the past few months have left my family in an unbearable position, and I feel compelled to lay out the timeline of failures, neglect, and outright disregard for our well-being. What was once an inconvenience has now turned into a family crisis, leaving us completely disillusioned with your companies. August 2024: Our washer started experiencing issues, marking the beginning of what would become a nightmare. I initiated a claim with AIG, hoping for a swift resolution. What we received instead was the first of many misleading assurances that the problem would be fixed promptly. October 23, 2024: By this point, our washer had become completely inoperable, and I had already been trying to resolve the issue for over 60 days. I had reached out to AIG countless times—at least 20 calls—only to be passed from one representative to another. I documented these conversations, hoping that someone, anyone, would take ownership of the situation. The false promises, vague reassurances, and empty apologies left us feeling completely abandoned. No one took action. No one cared. November 2024: AIG dispatched Paul Appliance Service in College Station to repair our washer. This is where the true incompetence became apparent. A "Master Technician" was sent, but it became clear after multiple visits that he had no real understanding of the issue. Parts were ordered and re-ordered. Each time, they were either the wrong parts, broken parts, or simply thrown at the machine in the hopes it would fix itself. For weeks, we waited, powerless, as our washer sat broken, and the technician’s incompetence dragged on. Meanwhile, the receptionist at Paul Appliance Service added to the problem with her dismissive and rude attitude, knowing full well they were our only option in town. Our family was left to endure this cycle of failed repairs, and no one seemed to care about the impact it was having on our lives. December 2024 - The Holidays: As my family battled severe flu and cold symptoms, the lack of a functioning washer escalated from an inconvenience to a crisis. We were physically unable to wash our clothes, sheets, and bedding. With laundromats closed for the holidays, we were forced to wash our laundry in the bathtub. Even when the laundromats reopened, the financial burden was staggering. We had to pay $90 a week just to wash and dry our clothes—an amount that is nearly half of our monthly electric bill. I was sick, struggling with severe cold symptoms, and required breathing treatments, but the weight of hauling heavy laundry bags to the laundromat was unavoidable. It was physically and emotionally draining. We were desperate, and the companies we trusted—AIG, Whirlpool, and Maytag—were nowhere to be found. The neglect and lack of empathy shown by your companies during this time of illness and financial strain were shocking. It felt as though we had been completely forgotten, left to fend for ourselves. January 8, 2025: After months of failed repairs, countless phone calls, and unimaginable stress, AIG forced us into a buyout offer of $669—a fraction of the $2,666 we spent on the washer, dryer, and extended warranty. This paltry sum was a slap in the face. What’s worse, we were left with an unresolved issue for the dryer, meaning we will have to deal with AIG again—an experience we have no faith in. January 9, 2025: Today, I was informed that the check for $669 hasn’t even been issued yet. So now, on top of everything else, we are still without a washer and dryer, still paying weekly for laundry, still waiting for a solution, and still being treated with complete indifference. It is unbearable that after all we’ve been through, we are left with nothing but empty promises. Our Family’s Crisis: This situation has spiraled out of control. My family, sick and struggling through the holidays, has been completely disrespected and ignored. The treatment we’ve received has been nothing short of appalling. AIG has failed us. Whirlpool and Maytag have failed us. You have all failed to uphold your responsibilities, leaving us devastated, both emotionally and financially. We expected better. We needed a full replacement or a proper refund for the washer and dryer, along with a new warranty. Instead, we have been left to deal with this disaster on our own. The financial loss, the emotional strain, and the blatant disregard for our family’s well-being have left us deeply upset and hurt. A Plea for Action: My family cannot continue to endure this. The complete failure of your companies to address our needs and the lack of compassion shown to us during this incredibly difficult time has left us shattered. I implore you to take immediate action to rectify this situation, as we cannot continue to live like this. The moral and ethical failings demonstrated by your companies are beyond unacceptable. I will never purchase another Maytag or Whirlpool product again, and I will make it a point to share this experience with others. What was once a trusted brand has become a source of immense pain and frustration for my family. Please, do what is right.”

Helpful Report

Posted 3 months ago

“Obstructive, inconsiderate and sometimes just plain stupid. The claim was not understood, fought all the way by them to avoid payment so a 7 day holiday reduced to 4 days by delays warranted only a £50 payment for two travellers as compensation Yo are better off going elsewhere and , as I will be doing, closing my bank account that provided the insurance and going elsewhere.”

Helpful Report

Posted 3 months ago

“I recently had to cancel my trip to Portugal due to the death of a family member. This was not an immediate family member, but someone I grew up with, making the loss deeply personal. The cancellation happened two weeks before my trip, and I acted immediately to notify all relevant parties. First, I contacted Expedia, where I had booked my trip. Unfortunately, they informed me that the cancellation policy was at the discretion of the hotel and advised me to contact the hotel directly. Upon calling the hotel, I was told that because it was a "last-minute cancellation," they would be charging me the full amount, and they redirected me to Expedia and my travel insurance provider. However, two weeks' notice to cancel a hotel reservation is not last-minute by any standard in the hospitality industry. Most hotels worldwide allow cancellations within 24 to 48 hours without penalties, and a two-week timeframe should be more than reasonable. I then reached out to AIG Travel Insurance and initiated a claim for reimbursement. When asked for the reason for my trip cancellation, I truthfully stated that it was due to the death of a family member. AIG then requested a death certificate as part of the claim process. This request is not only insensitive but completely inappropriate. It would be culturally and morally unacceptable for me to approach a grieving family to ask for such a document simply to satisfy an insurance requirement. In many cultures and religions, asking for a death certificate during a period of mourning is offensive and shows a complete lack of empathy. I am appalled by how AIG is handling this process. Insurance companies market themselves as being there to support travelers during unforeseen events, but in reality, they make it nearly impossible to access benefits by imposing unreasonable and heartless documentation requirements. The way this claim has been handled is a clear example of the disconnect between insurance companies and the real-life hardships of their customers. It feels like a scam when you pay for travel insurance, expecting protection, only to be met with insensitive hurdles when you actually need help. I expected AIG to provide compassionate support during a difficult time. Instead, I am left feeling frustrated, disappointed, and disrespected. I urge AIG to rethink their claims process and incorporate more humanity and cultural sensitivity into their practices.”

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Posted 3 months ago

“If I could score them lower, I would. I have had nothing but requests for additional information for three months. Every time I submit the information, it’s another two weeks with a request for additional documentation. I happened to have had another trip that I needed to cancel that has already been processes within a month of receiving the documentation. Do not use them if you have a choice.”

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Posted 3 months ago

“I have paid my premium to this company for years, They had no problem taking auto drafts from my account, but Lord forbids you make a claim. I start this claim in October 2024 , it's now December 2024 and they have not paid out yet. They told me I would receive in 14 days. I have called numerous times and it's always something. It is the worse company I have EVER dealt with. There was always an excuse. I have 3 policies with them ,When I made a claim on one of the polices they cancel the auto drafts on the others and then send a letter stating the premium was due and could be canceled, I made payment but you can bet it was MORE than my usual payment. They do not pay claims. They only want YOUR money.”

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Posted 3 months ago

“Would NOT use AIG travel insurance again ! It has taken 6 weeks so far to process insurance claim , web site states 10 days . Claim still not sorted. This has caused a lot of unnecessary stress .”

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Posted 3 months ago

“We purchased airline trip insurance in April 2023 for a trip to Alaska in August 2023. In June, 2023 we had to cancel due to a medical issue. We received full reimbursement from Allianz for the cruise portion of the trip, however AIG/Travel Guard has refused to pay despite having submitted the same documentation to both insurance companies. Do not buy from AIG/Travel Guard”

Helpful Report

Posted 3 months ago

“Worst company to deal with. They are just looking to make a couple extra bucks. They make it as difficult as possible to actually get approval on a claim. I wouldn’t recommend this insurance company to anyone, even my greatest enemy.”

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Posted 3 months ago

“Aig travel guard insurance is terrible all they do is come up with excuses no to refund your money or they will give you impossible tasks or timely tasks to discourage you from trying to get a refund I wish I could leave less than a star.”

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Posted 3 months ago

“This company is a scam. They will find any reason not pay.”

Helpful Report

Posted 3 months ago

“Don’t get AIG travel guard for your rental Car when travelling. They falsely advertise bo deductible but don’t reimburse100% of the amount. They have adjusters telling you stories unheard of. DON’t buy it!”

Helpful Report

Posted 4 months ago

“This company is absolutely insane! I submitted a claim in October, and here we are, MONTHS later, and I still haven’t been paid. Their so-called “turnaround time” is a complete lie. They promised follow-ups, phone calls, emails, or even letters. Guess what? Nothing. No one has contacted me, no one has updated me, and no one has done a single thing to resolve my claim. Meanwhile, they have NO problem taking my money on time. Payments for my policy? Taken like clockwork. But when it comes to paying their customers? Silence. It’s the holidays, a time when people need their money more than ever, and AIG can’t even bother to hold themselves accountable. I’ve been with this company for years—since 2019—and this is the worst experience I’ve ever had. I’ve never had to wait this long for a payout. I’ve sent every document they requested. I’ve done everything on my end, and yet they still haven’t paid me. They didn’t even send a letter acknowledging a delay. The only communication I’ve received is the one confirming they got my claim months ago. This company doesn’t deserve even one star. If I could give them zero, I would in a heartbeat. AIG is a joke, a disaster, and a complete waste of time and money. To anyone reading this: DO NOT sign up with AIG. Save yourself the stress and the frustration. They are the worst company I have ever dealt with in my life!”

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Posted 4 months ago

“Don't waste your money. My trip was clearly interrupted by TS Sara; AIG spent more time figuring out how to disclaim my loss than the time spent attempting to assist me. Typical insurance company- the only thing they do well is take your money.”

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Posted 4 months ago

“We purchased AIG Travel Insurance for a flight to Atlanta, GA in September, knowing it was hurricane season. The day before our flight (less than 24 hours in advance), the conference was postponed due to Hurricane Helene, being a category 4 hurricane headed right for Atlanta GA. Insurance claim was denied because Atlanta didn't become uninhabitable due to the hurricane. We weren't willing to fly there and put our lives at risk, and didn't realize we'd only get our claim approved IF WE WERE DEAD.”

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Posted 4 months ago

“This company is an absolute disgrace! I filed a claim nearly THREE MONTHS ago, and I’m still waiting for my payment. Let me be clear—they promised in the original contract that payouts would take no more than 30 days. Thirty days! Now here I am, almost three months later, and not a single penny has been paid to me, despite me submitting every document they asked for. But wait—it gets worse. While I’m still waiting on my money, AIG had no issue taking their money right on time. They took my quarterly payment without hesitation, like clockwork. It’s infuriating! They’ll happily snatch money out of my account but drag their feet when it’s time to fulfill their obligations. Let me tell you what this company does: they delay and stall, hoping you’ll give up and stop filing claims. They want to wear you down, but not me. I’m not dropping this. I’ll keep submitting my claims, keep pushing, and if I have to, I’ll escalate this legally. I WILL get what I’m owed. If I could give this company a zero rating, I would. AIG has no respect for its customers, no integrity, and no intention of honoring their contracts. If you’re even thinking of signing up with AIG, stop right now and run in the other direction. Save yourself the stress, the frustration, and the complete waste of time that dealing with this company brings. AIG is a nightmare, plain and simple.”

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Posted 4 months ago

“They took my money and did not follow their policy. I do not recommend them; they are completely dishonest.”

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Posted 4 months ago

“I wish I would have given 0 rating to this team, Please don't purchase any travel protection plan with AIG, it is just bogus plan I have future reservation and I have to cancel the reservation to submit the claim and when I submit the claim the representative said she can refund the premium which I paid. it is not helpful to me.”

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Posted 4 months ago

“The travel insurance was cheap... and not worth it. AIG failed to explain any clarifications needed for my travel insurance claim, then the supervisors failed to call me back in the promised amount of time when I reached out (receiving their voicemail). The entire experience has been difficult and time consuming, and it's nowhere near complete. It truly feels like they are just waiting me out to avoid paying the claim.”

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Posted 4 months ago

AIG is rated 1.1 based on 110 reviews