ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“I have purchased one set of gates from Aleko and they are perfect and have been using their gate openers for 3 or 4 years now with very little or no problems. I plan on buying more items from them in the future.”

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“The chat room guided me thru the process I needed in order to buy and install a sliding gate. They handed me off to the tech person because I had questions on the foundation. My order had a glitch because of the shipping address not being same as billing address but the sales dept later explained what they were/ had to do. somewhat confusing but not a simple straightforward process. Took a while to get full explanation of how all the different departments work; but at least they are there to answer the questions. Now I just hope the product arrives as promised and the billing department doesn't add on any extra charges.”

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“Great products with great after sales service!”

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“Good experience. Thanks”

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“Very readonable price and prompt delivery. Great product. Thanks”

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“Shipping takes too long. Still have not received my order. Ordered on 11/16/18, as of today, 11/26.. still no order received.”

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“Horrible quality . Looks like half of the branches are missing. The branches aren’t even sturdy enough for glass ornaments.”

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“I purchased and installed a 2400 gate opener and it has had issues but your technical support group (James) has been great and very helpful. so far, satisfied with product (wish it was American made) and very happy with ALEKO as a company.”

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“Very cool products. A++++++”

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“I've purchased many things from Aleko from garage components electric gates remote control awnings they always stand behind the products very fair to deal with good people technical support”

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“I absolutely love Aleko. We run Hot Diggity Dog Doggie Daycare in Puyallup, Wa and they are so close and have great prices. We have stocked our shop with awesome products from Aleko and have told many friends about them. We are moving into a house soon and cant wait to add items from Aleko.”

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“No text service. You can only email and not actually talk to a technician. Say you’re on your parts out today and I paid two day service for It and it comes three days later. Wireless Car sensors Don’t work and had to buy direct wired sensors. We had a bad motor now to take Pictures of it. That wasn’t good enough so we had to send video of the motor running. Finally they’re going to send out an a new motor”

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“GG900 seems to work well once we worked through a couple small issues. Customer service is good if you can hold long enough to get to the right person. It took a while but overall I am satisfied and the price was right. I did all the work myself and saved a ton of money over the brand name stuff.”

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“Good company large selection of all the products I think the sauna is interesting”

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“Good product.”

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“Great vacuum works very good”

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“good operation , dependable , But housing hinge too easily broken , without any obvious reason . Needs to be strong , but flexible , to avoid breakage . I might of purchased too cheap a model . My gates are only 6'x6'light wt. wood . the only real strain is wind . Dick at rdrunion@aol.com”

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“Goodyear”

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“Your phone representative was amazing. She walked me thru exactly what I needed”

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“Don’t waste your time or money using this company, they obviously do not know how to package their products to protect them from damage during shipping and they do not keep the customer in the loop when a problem occurs. FedEx says it’s being returned to shipper because of “damaged during shipping” Aleko doesn’t have the decency to advise me of this, I have to get the information from Fedex. Update; I just got off the phone with an Aleko rep and she couldn’t care less. Even though she sees where it’s being sent back to them, she says there’s nothing they can do until they receive the damaged product. What does that have to do with me? That’s between them and fedex. Horrible customer service among the other things listed above.”

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ALEKO is rated 3.9 based on 3,252 reviews