ALEKO Reviews

Name: ALEKO
Address: 8307 S 192nd St, 8307 S 192nd St, Kent
Rating: 3.85

3.9 Rating 3,252 Reviews

70 %

of reviewers recommend ALEKO

3.9

Based on 3,252 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

petr.strizheus@aleko.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 4th December 2024

177

Anonymous

Anonymous // 01/01/2019

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“My wife and I purchased a 20’ half cassette awning and it was the biggest mistake we’ve ever made. When we received the item it was damaged beyond use. I contacted Aleko and was informed by Dax they would send another immediately. We never received it! I filed complaints with the Better Business Bureau and the financing arm for their products, Bread and they responded by sending another awning made up of damaged, mismatched, pieces. This is the worst business in this U.S.of A!!! Stay clear and save your money. There is no honesty among thieves and Aleko is a den full of them !!!!”

Helpful Report

Thank you for your review. Please accept our sincere apologies for having issues with your order. We can assure you we never send used product to any of our customers. If something came damaged - we can always replace it for you with no additional cost on your end. Please send an email to sales@alekoproducts.com , include your order number ,photos of the damage ( so we better understand what needs to be replaced) and briefly explain what needs attention. Also, you can give us a call at 253 246 8222 and one of our customer team representatives will gladly assist you. We really appreciate your patience and understanding. ALEKO

“Before placing my order on Aleko website I spoke on the chat with Levi. I asked him several questions about several items. After making sure with him all my itens were comparable I placed my order on May 2nd. My order was delivered on May 8th. 2 items were missing from my order. 2 Gate remote controls. I contacted Levi and he told me he was going to send the remotes. Days later I followed up and he told me the remotes were back ordered. I checked on the website and the remotes were not back ordered. I contacted Levi again, he said it was his mistake the remotes were not shipped out yet and actually the remotes were discontinued, not back ordered. He said he would send a different remote. I still dont have any confirmation of shipment. Also, I ordered a gate opener and a set of extra racks, all based on Levi information about items being able to function together. The extra racks I ordered cant be used with the racks that come with the gate opener. I tried to exchange the racks, but Aleko wants me to pay retail price for shipping instead of providing me a shipping label and deducting shipping cost from the refund. Retail shipping cost is $59 dollars (the cheapest I found) and the rack were $52 dollars plus tax. I told them that this is bad business and a way to make sure nobody returns them anything. I am willing to pay the shipping cost of they generate the label, with their system, with business shipping cost (about $10). They said if they generate the shipping label it is the same as them paying return shipping. I told them it is not the same as they can take the shipping cost out of the refund. I had paid someone to come install the gate opener and I was unable to get it done, but I still have to pay their minimum fee to come out.”

Helpful Report

Thank you fro your review. Please accept our sincere apologies for such inconvenience! We do care about our customers and if there is mistake on our end - we are glad to resolve it. Unfortunately I was not able to find an account with email address provided here, so could not check the issue deeper, however, I am glad to assist you with this issue! Please send an email to brandi.kelch@alekoproducts.com include yur order number, so we can find you in the system and then we will be able to help you resolve this misunderstanding. I really appreciate your help and patience. ALEKO

“I bought a garden hose from them via rakuten.com. Hose broke within first 10 uses but they only have 3 month warranty on hose. Customer service didn't return voice messages or emailsmand a customer service rep hung up after I requested conversation transcripts of the interaction. Awful product and customer service. Do NOT buy from them u bless you want to be prepared for months of headaches.mifmyoumdol check on the warranty and get everything in writing because 3 the company does not stand behind their products.”

Helpful Report

Thank you fro your review. Please accept our apologies for this issue. Unfortunately, if the warranty period is over, we cannot proceed with warranty replacement. We are glad to assist you if you have any questions, just call us at 253 246 8222 or send an email sales@alekorpoducts.com. Thank you for your understanding ALEKO

“Phone and customer service is nonexistent. I tried to exchange an item and they want me to pay retail price for shipping instead of providing shipping label and deducting from the refund. That makes impossible to anyone to return anything as shipping will cost as much or more than the item bought while paying retail price for shipping. Business pay very little shipping if compared to regular retail price. Plus, before placing my order, I made sure I spoke to someone and asked about what items would be compatible with the gate opener I was buying. Ordered all items following sales person direction. Rack is not compatible with original rack that comes with the opener. I wont be able to use it, and I wont pay more for shipping than I paid for the rack to ship it back. I tried to contact them in several ways. No luck.”

Helpful Report

Thank you for your review. We apologize for such inconvenience! Aleko is able to assist you with this issue. Brandi from our company will contact you soon, also you can send her an email to brandi.kelch@alekoproducts.com and she will gladly help you to resolve this case. I really appreciate your patience! ALEKO

“After assembling the 20 ft awning and extending it out for the first time, I find a sticker on one of the bars say do not use in the rain! Nowhere in the advertisements and instruction manual does it say anything about don't use in the rain. I live in western Washington and it rains here, a lot. I feel like I was deceived, tricked and lied to. I gave it an extra star because it works pretty good for shade.”

Helpful Report

Thank you fro your review. Please accept our apologies for this inconvenience. Our awnings are made to protect from sun and from light rain. We want to make sure our customers keep their product with extra care to have it serve them long time. I'm glad you are happy with the product in general and I hope it will last you very long time. If you have any questions or concerns - please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you Thank you ALEKO

“I was looking at a product and I'm new to this company. I clicked on the chat, waited about 30 seconds, and I am probably exaggerating the time, I looked back and it said oops we missed you! send an email! It was not a very long time at all!! I guess I was the unfortunate customer to get an ADD customer service rep.!! I just wanted a couple of questions answered about something I wanted to purchase! Now I have to wait for an email? Everyone knows that an answer from an email takes at least 24hours! Thank you, I will move on now to the next company, until I find one with employees that are respectful and not impatient!”

Helpful Report

Thank you for your review. Please accept our sincere apologies for the delay in response. Unfortunately, due to COVID-19 pandemic we are limited in employees and most of us work remotely to minimize the spread of the virus. If you have any questions or concerns - please send an email to sales@alekoproducts.com or give us a call at 253 246 8222 and one of our customer team representatives will gladly assist you. We really appreciate your patience and understanding. ALEKO

“The instructions sent with the awning are not clear nor are they correct. Worst instructions ever!!!!!!! product was great, but after spending many hours correcting what the instructions did not tell me I was really hesitant on sending it back.”

Helpful Report

Thank you for your review. Im sorry, instructions weren't clear enough for you. We'll keep on working to improve and get better. If you need any assistance with installation, you can reach our technical support team at 253 246 8222 ext 3 or send an email to tech@alekorpoducts.com. Thank you for understanding and for your patience ALEKO

“AMAZING CUSTOMER SERVICE. I talked to Dax in the customer service department and was very nice and efficient even though I was cancelling my order.”

Helpful Report

Thank you for your review. I am so glad you are happy with our team ! We are doing as much as possible to have our customers satisfied . We hope to have you back as a customer . Thank you! ALEKO

“Have been charged twice for a product I did not receive! Worst customer service I've ever dealt with!! Please save your self the frustration and do not buy from Aleko”

Helpful Report

Thank you for your review. Im sorry you have experienced a product and service issues. Your order 10225411 is going to be shipped out today and the other cancelled order has been refunded 4/24/2020. You should have received a refund on your account by today,however, if you do not receive it today, please send an email to sales@alekoproducts.com or give us a call at 253 246 8222 and we will take care of this. Please accept our apologies this the inconvenience this has caused. ALEko

“ALEKO® SGM01 Heavy Duty Hand Press Professional Grade Grommet Machine Hand Eyelet Press Hole Punch Tool with 5 Die Sets (#0, #1, #2, #3, #4) I received this item today, which is great. I put it together and the paint on the machine is great, solid all-around without any drips or anything rough on the bottom of the press, and when I press down with the lever it works smoothly and without any real trouble. The only reason I gave this a three-star, however; is for these reasons: The #1 Die for 8mm and for the #3 Die for 11mm grommets are warped or dented JUST slightly, which makes them stick fairly often when I press down on a grommet, I will get in contact with them over this. Their communication was non-existent...? I paid for the press and dies on Sunday, and on Tuesday I sent them a message asking why the payment had not been accepted on their end. They did not respond except to accept the payment the next day and send me an email stating that they had shipped my parcel, thankfully with a tracking number. I value communication with businesses I purchase from, it gives me insight as to whether they actually care about their customers and this alone dropped them a bit in my opinion since I followed their reviews stating they had excellent communication... Overall, the grommet press is a nice tool, and I don't regret buying it, but I will see how things go with any further communication before I buy from them again.”

Helpful Report

Thank you for your review. We really appreciate your feedback. ALEKO values its customers, so we are doing as much as possible to have them satisfied. Please send an email to our customer service team at sales@alekoproducts.com or give us a call at 253 246 8222 so we can deeply check on your issue and help with as much as possible. Thank you for your patience ALEKO

“what are your hours of operation? it is not posted on your website. i called yesterday .. new Aleko inflatable 160 gallons square type started leaking from hose pipe leading to motor heater on outside of jacuzzi at bottom, underneath jacuzzi. don't know if its the hose or the connection of hose inside motor! Can you fix it..if i connect with you to return it and you can send it back to me please??? you don't have anymore of these jacuzzis in stock! We need it to work asap! only used it 3 times 15 min each time.. just took it out of box assembled it last Wed April 29th 2020. worked great until Sat night.. all night leaked from max water fill line to min water fill line.. all out onto our courtyard walk way off our patio!!! we are not looking to drain water that way either.. I just ordered a sump pump but it hasn't arrived yet! and i ordered all the ph test kit and chlorine items to care for this jacuzzi and I ordered a different foam float thermal cover cause its easier to maintain this way due to the dimensions on our patio.. which the jacuzzi fits edge to edge on !”

Helpful Report

Thank you for your review Im sorry, you have experienced an issue with your Jacuzzi. We are open 7am-6pm Mon-Friday and 9am-1pm on Weekends. Please call our customer service team at (253)246-8222 or send an email to sales@alekoproducts.com and we will be glad to help you. Thank you for your patience! ALEKO

“They are good products, and the workers and employees work very hard!”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our team! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“I got a hot tub on Nov 28,2019 and by Feb. it had three leaks. I had made the patches and every thing was fine a couple of weeks then it started leaking a lot . Contacted ALEKO and they said that a service tec. would call me shortly and that was two weeks ago. I would hate to have to wait very long.”

Helpful Report

Thank you fro your review. I am really sorry you have experienced a product issues. If technical support team hasn't reached you as of yet, please give them a call at 253 246 8222 ext 3 or send an email to tech@alekoproducts.com and they will assist you with this issue. Please accept our sincere apologies once again. Thank you for your patience. ALEKO

“no one retruns calls i have been trying to get a replacement prop for a trolling motor or at least have someone tell me where to go. its been a couple weeks no response they have terrible reviews all over amazon”

Helpful Report

Thank you for your review. I am really sorry you have an issue reaching us out. Please call us at 253 246-8222 or send an email to sales@alekoproducts.com and we will be glad to assist you with your need. Thank you for your patience ALEKO

“Best prices, great quality products. Also thank you guys for such professional customer service. Planning to come back to buy Boat when recreation areas will be opened back.”

Helpful Report

Thank you for your review. I am so glad you are happy with our team and our company in general! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Super patient! I was on a call with Isaiah a few days ago because I had an issue with the awning frame I got but it turns out I was just installing it wrong and he was very patient with my dim-witted brain... He helped guide me over the phone and fix the mistake so I didn't have to pay someone to fix it!!! Saves me lots of money so I'm a happy camper!”

Helpful Report

Thank you for your review. Im happy our technical support team could help you with your issue. Thank you for doing business with us. ALEKO

“Hi, we bought a lot of products from ALEKO, chicken coop ,boat sauna, fire pit ,cover , trampoline, awnings ,christmas tree, battery lights,solar lights,vacuum , hose, I love all these products , very good quality and I still use it”

Helpful Report

Thank you for your review. I am so glad you are happy with our products and our company ! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Purchased our sauna and some other products here! Good quality, friendly and polite customer service. Will be back to buy a patio furniture later, they have very cute models.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our team! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Found out about this company few years ago when I was searching for chicken coop, throughout the years I have bought more items which I am satisfied. Absolutely in love with ALEKO hot tub, especially after a long work day. Most recent purchase is a boat, great quality and easy to use. I love this company for great various products and they always have discounts and promotions running.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our company in general! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

“Great local store that offer outdoor products. Love theirs gazebos and they have actual steam saunas for sale indoor and outdoor ones. Customer service was awesome and with local pick up even got some discount.”

Helpful Report

Thank you for your review. I am so glad you are happy with your order and our company! We are doing as much as possible to have our customers satisfied . Thank you for doing business with us! ALEKO

ALEKO is rated 3.9 based on 3,252 reviews