Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

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“U r tremendous always right there when I need u and so do so warm and friendly”

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Posted 8 years ago

“good job on your part”

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Posted 8 years ago

“The only problem we encountered was the caller id on our cell phones. It simply said the call was from out of state. I did not take the call the first time thinking it was scam..not knowing anyone from that state. We have now put that number into our contacts list under Alert 1 so if we get another call we will know who is calling. I recommend letting your customers know the telephone number associated with the alert 1 notification system so that they can put it in contacts. If there is some way the caller ID could come up as Alert 1 instead of the phone number I advise that be done.”

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Posted 8 years ago

“Thanks for helping her and staying on phone with her while she was on the floor”

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Posted 8 years ago

“Everything went well. Emergency responders arrived and helped me up. I'm fine. Thank you”

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Posted 8 years ago

“Love your service. We check it ever so often to be sure everything is okay. The people that answer are very polite & helpful. Makes us feel very confident.”

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Posted 8 years ago

“Alert 1 has been working very well for me. Just yesterday I was on my way home from Upstate NY, the Plattsburgh area, visiting my son and his family. We didn't hear our phones ring but when checking saw that there were Alert 1 voicemails from you. All of our 1st, 2nd, and 3rd emergency #'s were called and my daughter was able to call you back and tell you that all was ok. My great grandchildren must have pushed it accidentally while giving me a hug goodbye. I'm forever grateful that the system obviously works. Thanks for being on top of things.”

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Posted 8 years ago

“My Aunt is 92 yrs old, lives alone . I appreciate so much ,your quick response when she has accidentally pushed her button. She has become very comfortable with it. We know the system really works. THANKS AGAIN”

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Posted 8 years ago

“Thank you very much.”

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Posted 8 years ago

“I ordered this Alert 1 system for my mother, who is 90, and took a fall recently. She's still in her house alone most of the day, but has some support between family and an Aide since then. The Alert 1 has been a God-send because even though it has gone off for reasons of sensitivity of movement, the people at Alert 1 are simply amazing, caring and doing a phenomenal job when they call to make sure she is ok. I've been at the house numerous times when it's been activated (not because of a fall, thank goodness) and the Alert 1 personnel are kind, considerate, "on task" every time and just wonderful people. I would highly recommend this to anyone who needs to know that their loved one, who is a fall risk, just needs a little help when you are not there.”

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Posted 8 years ago

“My mother had fallen and I was notified right away and was able to go and check on her. She broke both of her hips but, thanks to you, she didn't spend hours and hours on the floor before she received help.”

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Posted 8 years ago

“Took multiple calls and holds of 20 minutes to talk to a service person when errors were not being cleared up. When replacement unit was necessary and delivery was we find out that the replacement was not prepared for shipment until after delivery was supposed to occur. Now will be 2 weeks before defective equipment might be received.”

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Posted 8 years ago

“Not comfortable to wear. Gets in the way of everything. I want to send it back. I keep it in a box on my dining table.”

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Posted 8 years ago

“Alert 1 is a reliable piece of equipment. I usually test the unit about twice a month and my calls are answered promptly. I have a couple of questions about billing my account? How safe is my credit card information? Why don't you send me a notice when you are withdrawing money from my account? Albert M. Petti”

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Posted 8 years ago

“Joined, and never was contacted to let me know the credit card didn't go through. Joined with another company.”

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Posted 8 years ago

“It took too many minutes for a response to my pressing the call button. I was afraid that it had not worked. It took over 40 additional minutes for the ambulance to arrive. That being said, my emergency contacts were immediately notified.”

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Posted 8 years ago

“The lanyard should be adjustable. I have trouble wearing it on my waist it comes off when I bend over then they call me. Tried to clip it in pocket when got it car kit came off another call!”

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Posted 8 years ago

“My mother fell the other day and the fall detect worked fantastic, they called her immediately. I was very impressed.Thank-you it means alot to know she is safer alone now.”

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Posted 8 years ago

“Hi my name is Nikki I am Salvatore's sister he doesn't have a computer so I will tell you that he is happy with his device. I just want to check to see that all phone numbers are correct, As he fell a few days ago. And he said you tried to contact me but my phone never rang. I tried to contact you and the hold time was way to so I never got to speak to any one,”

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Posted 8 years ago

“I am disappointed with my Alert 1. First of all it is extremely bulky and cumbersome for a male. Wearing it on my neck and underclothing it appears that I have a big tumor on my chest. If I were a woman with lots of cleavage it wouldn't even be noticed. Secondly, I have a prob charging my alert.. The charge lasts such a short time that I feel that I am constantly charging it up and wonder how reliable it is. I am not at all happy with the product. How can I correct this? I have had the alert just a little over a month and I wish I had chosen a different product. I wouldn't get an Alert 1 again nor would I recommend it to anyone.. I hope some resolution can take place. Thank you William Bowman”

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Posted 8 years ago

Alert 1 is rated 4.5 based on 1,330 reviews