Alert 1 Reviews

Name: Alert 1
Rating: 4.45

4.5 Rating 1,330 Reviews

85 %

of reviewers recommend Alert 1

4.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

1-866-802-3676

Email:

sales@alert1.com

Location:

1000 Commerce Park Drive, Suite 300 Williamsport, PA17701

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Alert 1 5 star review on 19th December 2017

Earl

Alert 1 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really impressed at how ya'll made sure that my mother Lottie Muns was ok. You will get my endorsment. Thank you”

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Posted 8 years ago

“I am so thankful to know my father is safe being home alone. If he falls there's a quick response and I'm there within minutes. Knowing your there gives me peace of mind! Thank you!!”

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Posted 8 years ago

“Alert was prompt & the proper people were notified. Thank you”

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Posted 8 years ago

“My Mother's Medical Alert system quit working properly two or three months ago.. According to Medical Alert they were no longer receiving a signal from the Medical Alert Box that they had sent to my mother, and therefore, the system was inoperable. After several phone calls to the company, they were unable to remotely fix the system. Even though they promised return calls with additional assistance, none were made. They refused to send a new signal sending Box, and further refused to send a repairperson. My Mother still has the system and it does not work. No solution has been offered by the company. W. Jackson from St. Johns, Michigan”

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Posted 8 years ago

“You all NEED TO CALL ME, if something is going on with my Mom. The EMT's were notified, that is good.”

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Posted 8 years ago

“Your dispatchers did an OUTSTANDING job in continuing to call me each time my dad pressed the button. They even called the home phone later, to check that everything was okay. My dad had fallen out of bed and needed assistance. I appreciate your timely, professional and kind assistance! Thank you!”

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Posted 8 years ago

“I am very happy with your service and I have been paying for it for the last several years for my aunt and uncle. Every time the system is activated (usually by Robert) you find out what the situation is and then call the authorized decision makers to determine whether you need to send help. You also notify the family members on the list as requested. While I am writing the one thing I am not happy about is not being able to get a pro rated refund for unused portions (when you pay yearly) if the person should pass. I am aware that when paying yearly you get a discounted rate. If a person should pass 2 months in then approx. $300 would be lost. I feel it would be better to just charge the used months at the monthly rate and then refund the difference.”

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Posted 8 years ago

“I received help right away - - - My son lifted me up from the floor and helped me get back to bed. I thank you for the help in alerting my family. Martha McCune..”

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Posted 8 years ago

“This is Gordy's daughter in law. He passed away this morning but did use his button on two occasion. Your service gave us the piece of mind to let him stay in his own home alone. Thank you”

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Posted 8 years ago

“Excellent response time and communication over the intercom .”

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Posted 8 years ago

“Excellent service.”

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Posted 8 years ago

“Supportive and courteous.”

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Posted 8 years ago

“I just received an email from Alert 1 stating that someone pressed the button, however, the unit is not scheduled for delivery until Monday, December 21! What happened?”

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Posted 8 years ago

“My mom does not even have her system yet, so I don't know why I received an e-mail saying it had been pushed.”

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Posted 8 years ago

“you responded quickly and let my kids know, like I have requested thank you”

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Posted 8 years ago

“The time between a button press and the return call from Alert1 seems to take more than 2 minutes, this is much more than I expected. Do you expect it to be this long?”

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Posted 8 years ago

“Thank you all is well mom is recuperating!”

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Posted 8 years ago

“Jessie Craven was very fortunate to have her Alert 1 button. The paramedics showed up quickly and care was given and then transferred to the hospital. I hope that this response will give my 91 year old mother another great Christmas. Thank You, Allen Craven (son)”

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Posted 8 years ago

“My mom fell & hit her button & you called ambulance for her. I was at work & you left message on my cell & home phone & also called my brother. Thank you very much. You are 5+ stars in service”

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Posted 8 years ago

“I THANK YOU FOR THE QUICK RESPONSE IN GETTING HELP TO ME. GOD BLESS YOU ALL & MERRY CHRISTMAS & A HAPPY NEW YEAR”

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Posted 8 years ago

Alert 1 is rated 4.5 based on 1,330 reviews