Alfa Travel Reviews

Name: Alfa Travel
Address: Alfa Travel Ltd Euxton Lane Euxton Chorley, Lancashire
Rating: 3.64

3.6 Rating 305 Reviews

64 %

of reviewers recommend Alfa Travel

Company Reviews

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Metrics

3.6

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Alfa Travel 1 star review on 30th June 2024

Mrs Norris

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Monarch hotel in Bridlington was very good. Very clean, with food well cooked and tasty. Craig our driver was relaxed and witty. The trips were excellent although York was a little too packed to enjoy. Half day to Beverley was a pleasant surprise as advertised as Minster visit. A lovely market town with shops to rival any city. On our return journey home we were taken to an old Mill, now converted into many outlet shops. Again unexpected and an pleasant surprise. All in all the weekend was excellent value for money and I hope that our next one booked for March will be equally enjoyable, although one reviewer here does not appear to have enjoyed the hotel experience so we shall have to wait and see and judge for ourselves. Paid for room with view but only partial, with many rooftops. Alfa kindly refunded extra paid, immediately. Thank you Alfa.”

Helpful Report

Posted 3 years ago

“Just arrived home from a 3 night stay at the New Beach Hotel Great Yarmouth the hotel was very spacious our triple bedroom was lovely the entertainment was very good every night we was there the reason I have given only 2 stars is because the driver of our tour coach was the most ignorant man you could wish to meet, his name was Carl every time we asked any questions he was very sarcastic we do not expect this from a driver nearly half our age, we went on 2 organized what was supposed to have been half day trips, leaving the hotel at 9.45am arriving at Cromer at 11 am to be told to be back at the coach for 1pm WOW Never knew that was a half day the other trip was worse we only had an 1 hour could have done with roller skates. Now back the hotel meals and service started out out fine until an. extra coach arrived one evening so the next morning at breakfast our coach was totally forgotten, we sat waiting for or our food until thy had served the other coach the whole dinning room was in uproar so disgusting tried to speak to the Manager but he was too busy too see us The next evening, my 48 year old Daughter who has problems with swollowing and eating had been given a soft diet ie jacket potato, etc when asking the waitress for this they promptly told us they did not have any, we asked for the Manager again this time we managed to see him who said they have 2 sacks of potatoes, who is telling porkys now!!!! Asked to have all our meals together it was Fish and Chips for my friend and myself it took nearly an hour to bring our meals and ours were so disgusting they had been reheated, we sent all the meals back and went out for food Please do not use Alfa Travel if you want a good holiday you will certainly not get one here”

Helpful Report

Posted 3 years ago

“Had fantastic time in isle white met some nice people food was great Pam Bradley Brenda collard from bury”

Alfa Travel 5 star review on 12th November 2021

Helpful Report

Posted 3 years ago

“They're great at taking your money for the holidays but don't want to know about any complaints. Can definitely say don't go to Queens hotel in Eastbourne. No one wants to know about any complaints until the night before you check out. You've warned by T. Crowley of Birmingham”

Helpful Report

Posted 3 years ago

“We have just returned from a holiday to Cromer and stayed at Hotel de Paris.From the driver(Tony),hotel staff,food,half day excursions,hotel was spotless,infact it was just spot on.We travelled down from Bishop Auckland and it all went smoothly.We wouldn't hesitate to return here with Alfa again maybe longer next time.”

Helpful Report

Posted 3 years ago

“Travelled to Blackpool from Manchester with Alfa . Hotel Was ok food ok but the travelling was a nightmare. On the way there after leaving Burtonwood we was taken to a garden centre for 2 hours as we could not book into hotel until 3 pm . On the return journey we was picked up from hotel at 10am and the dropped at Southport for 2 and a half hours before being taken to Burtonwood to get on coac for our return to Manchester . It was turned 5pm when we got back to Middleton a journey that took over 7 hours for a journey that is less than 1 hour by car. This is the second alfa trip that we have been in in less than 4 months the other being to Eastbourne in august and the journey took less time than than the return from Blackpool . Sorry Alfa this will be the last trip we take with Alfa not acceptable.”

Helpful Report

Posted 3 years ago

“Be Careful if you book with this company.I booked a coach holiday by phone took out insurance as advised. I did not receive any documents from them apart from the tickets near to the holiday. The day before the holiday I became unwell high temperature etc. I checked Alpha travel information which said if you were feeling unwell not to travel. It did not say if you do not travel you will loose your holiday money. I contacted the insurance company and because I did not have a positive PCR test I was not covered. I did query with Alpha travel I had not received my invoice I was told they had problems with their post. To date i have not received any information about the insurance I paid for not had the opportunity to read terms and conditions. Alpha now say they did send the documents and invoice. Customer service very unhelpful. They refuse to comment on the fact that they advise not to travel if unwell but does not say you will loose your holiday and money. I have not had my holiday and lost every penny I paid for it. I will never travel with this company again.”

Helpful Report

Posted 3 years ago

“Had a really nice break in Newquay Cornwall 25/10/21 -29/10/21. From the moment our cases were put on board everything was taken care of. Driver John was chatty , knowledgeable and helpful. Food and staff in the hotel were lovely. Trip included entry to Eden project so was really good value.Had a really enjoyable break and will definitely be using your company again”

Helpful Report

Posted 3 years ago

“Coach company Grayway contracted by Alfa Travel for Torquay holiday, Hotel Metropole, September 2021 with extremely rude and disrespectful driver Geoff! Geoff left early on one of the included day trips leaving us behind and when telephoned by the hotel reception, refused to turn back to collect us even though he’d only been gone a few minutes saying he was on a duel carriageway which was later disproved by the couch tachograph. When we approached Geoff and asked why he’d left early and not returned he became extremely petulant, was rude and aggressive in manner showing no concern whatsoever regarding our spoiled day and even laughed saying we owed him an apology before walking away. Alfa passed our complaint on to Grayways Management who took no action saying that their braver was a jovial character and refused to take the complaint seriously and offered no apology saying only they considered it out of character. Alfa eventually offered us £10.00 each, total £20.00, in compensation for the missed trip saying they will monitor the driver Geoff in future. We are appalled at the apathetic attitude by the Grayway management to our complaint and their protective stance toward their driver which we find totally inconsiderate as well as unprofessional. We are in our 70s and 80s and found this very upsetting and distressful on what should have been a relaxing and carefree holiday and feel that the driver Geoff let’s the side down against Alfa’s own, employee drivers who have always been pleasant, courteous and helpful. Truly. Mr Stephen Taylor. Southport.”

Helpful Report

Posted 3 years ago

“Wonderful holiday in Cromer. 7 day trip, hotel was dated but right on Seafront opposite Pier. Rooms comfortable, food fantastic, service and staff excellent. Only one of the Bar Staff was quite surly, other than him everyone was friendly, efficient and helpful. They dealt with a potential COVID issue with a chap on our coach with compassion and discretion, couldn’t have asked for more. Was our first Alfa holiday and won’t be our last, miles better (and a good deal cheaper) than our last trip with Shearings a couple of months ago!”

Helpful Report

Posted 3 years ago

“will never never travel with this company again.hotel in weston super mare was awful.anchor head.only good thing about hotel was the hot water.we couldnt visit the baths in bath as we had to prebook.cheddar caves shut so no point going there.in fact the driver said he could take us half way but we would have to walk back down.bristol would have been better if dropped nearer to the shopping centre.did write to alfa to complain about hotel but they werent going to refund any money.i wont be recommending the holiday or the coach company.this was meant to be a holiday for my mum and i.she was so disappointed.”

Helpful Report

Posted 3 years ago

“We have just come back from a week's holiday at the Cumberland Hotel, Scarborough, what a great holiday, and a great hotel, well recommended, nicely decorated throughout, comfy rooms,excellent staff, good food,I am Gluten Free,and they had everything to suit my needs,a good choice every mealtime,including bread rolls and toast ,and a great choice of sweets ! Rooms don't have a sea view,as they face a park on both sides ,only a short walk into the town centre,train and bus station! You can get a but direct into Whitby ,takes an hour !”

Alfa Travel 5 star review on 13th October 2021

Helpful Report

Posted 3 years ago

“Tell us how alpha made us happy well was exactly the opposite we went to London was told we would be taken around the capital by a tour guide that never happened after booking this holiday our hotel was changed 3 times the holiday inn was in stevenage miles away the hotel was very clean and comfortable but the evening meals were disgusting the breakfast were very nice and the hotel staff were very friendly no issues with them just the evening service we were about over an hour away from the capital if not more we did not get what we were promised and paid for as a good will gesture they have offered us a measly 20 10 pound each insulated is the word they breached their contract failed to give us what they promised”

Helpful Report

Posted 3 years ago

“Only my Second Trip with Alfa this time Scarborough for five days From the start to the end Fantastic From the Coach in the Hotel to the days out The Cumberland Hotel was brilliant The Service The Food to the Bar Staff Very Friendly cant do enough for you really helpful went out the way to help people and the Entertainment was good too I have booked my next trip there for next year as it was that good cant wait to get back again Lee”

Helpful Report

Posted 3 years ago

“Holiday to Dunoon a total disaster.Nothing to do there and unable to get meal in hotel at lunchtime. It took 12hours to get from yorkshire to Dunoon. Following morning it was 7am start to Arran,and Saturday was trip to Cumbrae , agai n nothing much there .Covid found in hotel. Not Alfa's fault, but bar closed, no local pubs. Ended up watching tv. Could have done this at home.”

Helpful Report

Posted 3 years ago

“trip to highlands, 4th september, the holiday was awful, hotels awful, had to carry your own suitcases at the reading change over,got to the hotel at fort william and they didn,t know who we where, we where found a room, but no views at all, the only good day we had was our free day, boat trip on the lochs. so very much travelling,the hotel on retutn journey was awfull, the food dreadful, andchildren running all over the hotel. will never use alfa travell again”

Helpful Report

Posted 3 years ago

“Went on trip to dunigal got picked up first at eastkilbride and driver Tony took wrong turn to get to Hamilton so took 40 mins to do a 10 min journey everyone on board we set off again he did not seem to know where toilet stops where but got on boat on time once off boat took wrong turn and took extra hour to get to hotel. Hotel Abbey was very good food nice staff good all round but again went to londonderry for day out got there in 1hour 20 mins but got lost on way back took 3 hours to get back to hotel and tints words was it was just one off those things he seemed to not know his way about even with sat nav system not happy with losing about 4 hours sitting because he got lost I would travel with alfa travel as long as it was not with tony”

Helpful Report

Posted 3 years ago

“Just returned from Tenby, journey far too long, hotel old, shabby, full of dust and cobwebs, , dinning room chaotic, food poor, staff rushed off feet, half of them not in masks, queuing for meals, unacceptable, in the end we ate out at night! On plus side we had a very comfy bed and lovely sea view. We won’t be using Alfa again.”

Helpful Report

Posted 3 years ago

“Recently returned from Metropol Hotel,torquay. Food good ,service in restaurant and bar very good.The room we were allocated was tatty,window opened with a block of wood supporting the frame Unfortunately we were in the unrefurbished part but paid the same price as others in better rooms.lt just didn't seem fair .We were told we'd paid standard price.We have already booked for new year at great yarmouth so we hope to be in a nice room like everyone else or we won't book again with Alfa ..”

Alfa Travel 2 star review on 18th September 2021

Helpful Report

Posted 3 years ago

“Just back from St Anne’s/Blackpool tour. Booked thru David Urquart Travel. Our second tour within a month. First tour to Dunoon, driver David, superb! This tour to St. Anne’s/Blackpool, driver Mark, also superb! These drivers are a credit to your company. We have so enjoyed these tours, not least because of the attention and care of these drivers! Thank You, J and H Thomson.”

Helpful Report

Posted 3 years ago

Alfa Travel is rated 3.6 based on 305 reviews