Amazon Canada Reviews

1.5 Rating 447 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 447 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Amazon Canada made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is almost impossible to chat with a real customer service agent!! you keep going in circles until you give up! talking with an agent on the phone is not less terrible they keep transferring me to different departments and one of the department transferred me to Amazon US!!! Was just a waste of time and my problem didn't get solved!!! Terrible terrible terrible customer service, now I'm thinking of deleting my account and buy from Aliexpress instead!!! thanks amazon for giving me such hard time!!!”

Helpful Report

Posted 1 year ago

“Warning! Stay away from Amazon & companies who use Intelcom delivery. Amazon has no competency in hiring delivery services. The delivery never shows up when they say it will. I always take days off to receive a package that never arrives! What am I supposed to do about all the money I've lost out on as well as spent just to be able to be home to accept a delivery when they claimed it would arrive!?!?!! They never follow any delivery instructions - which are "call me! - the buzzer does NOT work in my building!!" So they take a picture of the buzzer system and tell me they tried to deliver by ringing the damn buzzer that does NOT work! 🤬 W t f !? I am done with Amazon and any other company that uses Intelcom to deliver their packages. I cancelled my prime subscription today & found a better company. I've had this exact experience too many times for over 1 year now! So it's not like I did notice give them ample time to do right by me - Amazon has failed 👎”

Amazon Canada 1 star review on 22nd June 2023

Helpful Report

Posted 1 year ago

“My deliveries are usually late but I see people in my neighborhood get their deliveries in the afternoon.”

Helpful Report

Posted 1 year ago

“Worst customer service ever. The rep was consistently speaking over me...being overly rude. Crystal the manager was even worse. Non compassion pretty much said she does not care. They won't refund my money...bunch of scammers. Crystal needs to go...how can she supervise customer service when her customer service is horrible. Worst company...you just lost a loyal customer.”

Helpful Report

Posted 1 year ago

“I was very happy with Amazon until recently. The wrong item was shipped. When received, I tried to contact for a return but was told it was not returnable. I tried to contact the seller but the contact did not work. I tried to contact customer service at Amazon but there doesn't seem to be one. I just keep going in circles with the questions asked. So now I have something I did not order and I did not receive the item I did order. Very unhappy.”

Helpful Report

Posted 1 year ago

“Ordered sameday delivery but it didn't delivered.”

Helpful Report

Posted 1 year ago

“Amazon is not a good company. They will not approve my business account. Horrible customer service. I don't think I will order from them again.”

Helpful Report

Posted 1 year ago

“Why are we paying for prime when items aren't delivered as specified. Big rip off”

Helpful Report

Posted 1 year ago

“Amazon.ca is getting worse and worse every year ! Poor customer service, chat agents are a bunch of incompetent, liars and unhelpful. They will never try to solve the issues, instead they will copy and paste the answer from their script. Orders are often delivery very late or never arrive after weeks waiting ! I avoid to order from Amazon as less as possible !”

Helpful Report

Posted 1 year ago

“Guess it’s too big and policies are retarded. NO CUSTOMER SERVICE! They do not reply or do anything”

Helpful Report

Posted 1 year ago

“Very bad customer service”

Helpful Report

Posted 1 year ago

“Poor customer service. The site makes it almost impossible to speak to human. Not meant for real people.”

Helpful Report

Posted 1 year ago

“I ordered an AC, a family member told me about 2hrs later it would not work in my type of window. So I immediately tried to cancel it. About 2hrs after that I got a email, saying they couldn't cancel it and gave me two options. One was to refuse it when the Deliver came. The next day I got the email saying it had been shipped. When it came I refused it. Checked my Amazon account later that day, there was a note.. 'Canceled' and that UPS was returning it to them. Next day UPS site said delivered to sender and gave the name of the guy at Amazon, who signed for it. My Amazon account now however said 'Delivered' and underneath that was my address. I have been trying to get my refund ...and now 10 days later they say they still have to wait for UPS to deliver it to them. While talking to them they continuously kept telling to wait, they would be back. One even told me I would be getting my refund and if I chose to put it on gift card it would be in 2-3 hrs...that was yesterday....still nothing. Today the guy just ended the call, while I was typing...mid conversation. I spoke as calmly as I am know...didn't even swear. Been a customer with them for a very long time. Four people, 4 accounts, 1 of them is Prime, 2 of those accounts buy monthly and this is the way good customers are treated. I for one will not be buying anything big from them again....if I buy at all... Temu is looking good...2 here have ordered from them, Great customer service, The products have been just as good as Amazon at about half the cost.”

Helpful Report

Posted 1 year ago

“Amazon is the WORST in the delivery departments since, Amazon as the knowledge of this problem for YEARS. With no solutions available to customers across Canada, the amounts of packaged stolen for customers is unbelievable. The fact is customers like me cut their shopping at Amazon down to only 15 %, it's took me from doing most of shopping meaning 95% on Amazon down to 10% or 15%. Amazon lost more then 80% of sale with me Amazon is now my last choices, I will do everything to NOT buy on Amazon ! The REASON is delivery only delivery ! The last couple of years package was left completely at the wrong address, or simply left outside never at my door. The options to deliver at the post office is great but not every products got this options, the headache of getting refunded by a seller or even getting a answered plus the waiting is disgusting . My husband order me a gift not knowing to not order if the options of delivery to post office is not available, the waiting game is on never NEVER received the package and now waiting for the seller to answer. The stupidity of the question ask for this package is mind blowing, asking the customers to look for this package himself like to go at the neighbours IT'S completely ridiculous when it you're faults. Still today lost another amounts of money on Amazon no package no answers from seller, still waiting my advice don't buy on Amazon until this delivery problems is solved. That or must Amazon threat there's customer basically don't care, Amazon care about money's not the customers wake up . Where my package ?????”

Helpful Report

Posted 1 year ago

“Ordered and received a e-bike which I paid over $1500.00 for. The bike has 14 miles on it. And no longer takes any charge. The seller will do nothing(nancys shop), the manufacturer(Avantrek) will not help because it wasn’t ordered directly through them. Contacted Amazon customer service 6 times over the past 2 month’s and was very much reassured each time that they would definitely take care of the problem and refund me my money through the a to z guarantee. Every time I receive an email denying my refund. The customer service rep escalated every time after reassuring me again I will definitely be receiving a refund. Finally talked to a manager who said my best bet is to contact my credit card for a refund. Amazon.ca is a joke! Never again!”

Helpful Report

Posted 1 year ago

“Intelcom has to be the worst carrier service ever! Why Amazon continues to use them is beyond me! Packages are continually a week late and they can't find an address if it doesn't show up on Google Maps! Meanwhile, packages shipped by Canada Post are always on time and at my door!”

Helpful Report

Posted 1 year ago

“amazon is worst platform for online shopping. I received a totally wrong item. and dealing with my return/refund process from a month. worst customer case service. everyone from customer service department tells me different reason. will never ever shop again from amazon and will never recommend to anyone.”

Helpful Report

Posted 1 year ago

“Despite paying for Amazon Prime, primarily for fast, free shipping on most items it seems that on-time delivery has become the exception rather than the expectation. Things seemed to change in early 2023. 'Guaranteed delivery date' is not guaranteed at all. It is, at best, an anticipated delivery date. Customer service reps try to explain delays with details which do not resemble what Amazon's order tracking tool is providing me. Which should I believe? Still waiting for item while my home improvement project is once again delayed by a late delivery from Amazon.”

Helpful Report

Posted 1 year ago

“Was sold fake sheets on Amazon ($350 cost) and contacted Amazon customer service to have the issue resolved. Over a 2-month period, speaking with 6 different agents (2 of them being supervisors), I was told by each one that the problem would be fixed and I should receive a refund in ~7 days. This was never the case, and while I left each call with assurances the issue would be fixed (along with receiving branded and signed emails from the Amazon agent confirming claims were submitted), this was never the case. I'm done with Amazon, cancelled my Amazon Prime, and will never shop at this scam retailer ever again. This is hands down the worst shopping experience I've ever had.”

Helpful Report

Posted 1 year ago

“One of the benefits of a Prime membership is free and fast shipping. I don't know what has happened but my membership fee went up and now the shipping has gone to hell. Products that say in stock are not being sent, tracking says they will let me know the estimated time product will be sent. After weeks of getting the same message I cancelled the orders. These are items fullfilled by amazon, will be thinking twice about renewing my membership!!!!”

Helpful Report

Posted 1 year ago

Amazon Canada is rated 1.5 based on 447 reviews