Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Amazon when my packages come, I dont understand, I put in my order and everything I ordered says it will be delivered on the same day, Awesome but only 1 item out of 4 arrives? Following the tracking, its all on the way and on the last day I check in and find out most of it is being shipped back and I will be sent a refund?? I ordered the Amazon TV stick along with the wiring I need that go's with it, the stick arrived but the wiring did not? Like why does that happen? Now I have to wait to be refunded then re order what I need to wait another 2-3 weeks and hope it comes? You would think those kinds of things would be shipped together in the same box?? This seems to happened every time I have put in a order lately. Only some comes in. My address is not hard to find. How much stuff gets damaged and is undeliverable? Why is it tracked all the way to my city, then its sent back? It was picked up by the carrier and on its way then what happens? Frustrated. The Christmas gifts I ordered did not all arrive some not at all. I understand if roads are bad and parcels are late, I get that but when you follow the updates, getting excited your parcels are supposed to arrive, wait all day and find out its being shipped back with no explanation? Waiting for their shipment to come back before your refunded to turn around and re order or find a place to buy what you need close by. Where we live our city has nothing much locally and we have to drive to the next city to buy stuff.”

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Posted 1 year ago

“Amazon endorses scamming merchants that provide innacurate and false advertising. They don't do anything about it and refuse to refund or cancel orders that were 6 hours away from shipping. I noticed something that was wrong about the item from other reviewers and I cancelled within 1 minute. They told me they couldn't cancel because it was "shipping soon" and it didn't ship for another 8 hours - They knew they had bad reviews and Amazon deliberately hid them. I had to dig for these reviews that were purposely "covered up" by Amazon. AMAZON IS A SCAM WEBSITE AND THEY KNOW THIS. THIS REVIEW WAS NOT ALLOWED TO BE POSTED ON THE OFFICIAL WEBSITE.”

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Posted 1 year ago

“Prime membership no longer worth the price. Inaccurate delivery dates, deliveries not showing up etc.”

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Posted 1 year ago

“I ordered something from Amazon about $200.00 worth - they said out for delivery - when I checked - btw I was home all day waiting for delivery - it said undeliverable - I called customer service as this isn't the first time the driver was being lazy - I live in an apartment building - there is a big sign on the door that gives deliver people instructions on how to use the intercom - where the external staircase is and which apartments are on which level - its a small two floor 28 unit apt building - the drivers see that and do not bother to read the sign - I phoned customer service and they responded the driver tried - I asked if they also called the manager, the instructions are also on the door - she came back and said yes the manager didn't answer either - I said nope that driver is a liar because I am both the person receiving the package and the manager - they did not even attempt it - I was told by customer service that they would try to delivery again before 10pm that evening and at 9:30 pm it showed again delivery attempted but could not reach person - I immediately contacted customer service and she said he is back at the depot - I said if he tried at 9:30 pm there is absolutely no physical way he could make it from my place to the depot in under 30 minutes unless he is a bird since it's an hour drive - I asked her to confirm that and yup she isn't sure what happened - it took 3 days of this for me to get my package - I leave special detailed instructions and still get similar run arounds from lazy drivers who don't want to read or follow clear instructions - customer service says they can't make them read the instructions - ok well I also wrote them down when I ordered the items in question on the shipping order - why have a place to write down special instructions if the driver isn't going to read them - I am really rethinking my Prime Membership - I pay yearly and this June I may not - now I am out shopping locally and not wondering if the item is going to be damaged or take 2 or 3 weeks.”

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Posted 1 year ago

“Yet, another Prime package that failed to arrive after taking 11 days to ship it (sold and shipped by Amazon). They take no accountability and make no effort to rectify. This is now the 5th package in the past 30 days that failed to arrive and we didn't even learn about it until we checked our status and realized that the item was "undeliverable" an hour before the deadline. We will be cancelling our membership, after 7 years of being prime customers.”

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Posted 1 year ago

“I thought I was just feeling insecure when my fiance would just be on his phone at odd hours, until I decided to take a chance to know, knowing is better than self doubts and it was exactly what happened when I employed the services of this particular group I came across by chance to help check his phone out into. Now I know when he’s telling the truth and how to curtail him, I think it is not a drastic step if it'll make you feel better. My life got better, I stopped using my precious time to bother about his indiscretions and channeled my energy positively. SUPPORT@HACKERSPYVILLE.COM”

Amazon Canada 5 star review on 28th December 2022

Helpful Report

Posted 1 year ago

“They used to be great. But the service has gone downhill for the past 6 mo. about 1/10 package gets lost - and they wont acknowledge it. When do get my stuff, Increased delays - it can take up to 3 weeks to get my stuff - and i Have Prime! Refund takes a very long time. Customer service feels like you are talking to a robot lacking AI. The prices are gouged craziliy when you compare to Amazon.com - it doesn't compare even with the 25% exchange rate... I guess i know how they can afford to offer free deliveries - your items are double, sometime triple the price ! They have become a Chinamart and most of the stuff is cheap, crappy items i could buy at a dollar store for less. I'll be canceling my Prime and order from the US site whenever i can. For the rest, i'll go to ebay, zulily, etsy and other site which are still reliable.”

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Posted 1 year ago

“Don’t even deserve one star, Amazon’s prime membership that advertises “same day delivery” or next day shipping is a total scam. Why pay for a membership when they can’t deliver on the delivery date? If you want same day delivery, get in your vehicle and purchase your item at a local store… Amazon is useless When they have delivered a time which is late, it isn’t even to the front door. Instead it is left at the entrance to the building (see photo)”

Amazon Canada 1 star review on 23rd December 2022

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Posted 1 year ago

“Horrible customer service. Does not care about yhe customer.”

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Posted 1 year ago

“I saw a deliveryman try and tear a screen door today. Really they have no respect for property .”

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Posted 1 year ago

“Absolutely horrible customer service. Delivery times are now slower than all other major retailers (who don't charge an inflated membership). Trying to resolve issues has become excruciating, as they have apparently outsourced their customer service department and you will be forced to speak with 2-3 agents who do not comprehend what you're saying. Amazon, af one time was a very cost effective and reliable retailer. Those days are gone. We have cancelled our prime membership after 7 years of holding a membership.”

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Posted 1 year ago

“Amazon customer service is the worst I have ever encountered. Great if you want help ordering something, non existent if you have a problem or complaint. I have literally spent hours on the phone being transferred from one rep to another, sent numerous emails which were responded to by automatically generated replies saying they had received my email, and absolutely no follow up or human generated response. I will not be shopping at Amazon in the future.”

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Posted 1 year ago

“I ordered MSI Crosshair 15 B12UGSZ-480CA 15.6" and have just received the laptop. When I bought this laptop there were two places to buy, (Amazon with higher price or Best Buy). I chose to buy it through Amazon (Because this item is sold and shipped by Amazon), and I believed that Amazon was a good company but I was wrong!!. When I received this laptop, and I turned it on, and I began to set-up & within seconds the screen started flickering, screen & Laptop glitched & remained stuck despite restarting the laptop & charging it. I spoke directly with Amazon's customer service to replace the item and I stayed on the line for more than 90minutes and their only option was to make a refund or to keep the defective laptop with me and give me 170.90CAD as a discount. I bought this laptop, a new laptop during cyber Monday that cost me 1940 CAD and I waited 2 weeks to receive it, but unfortunately it is defected (How does Amazon sell a defective product)?? and when I asked for a replacement for the same model I've already bought but a good one not a defected one (which is my right) they have just say sorry we can only refund you!! The price has gone up and I have to wait until next year for the Cyber Monday sale. I do not recommend buying any expensive deals through Amazon because they have the worst customer service ever!!”

Amazon Canada 1 star review on 11th December 2022

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Posted 1 year ago

“amazon canada used to be good but it has gotten so bad lately. 1. the search function doesnt work and the things that come up just seem to be sponsered products and amazons products so if you are looking for something specific it may be in the 1000s of things that come up but you wont find it 2.customer service is terrible 3. products have gotten cheaper and you cant really trust even the prime products They have clearly made the greed based decision to go for as many products as possible with no concern about quality 4.the delivery times have changes. so 2 day used to mean 2 day . now apparently it means that after they find and pack it then it will be a furthe 2 days so yeah thats p retty bad. So their two day could mean a week or even longer.”

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Posted 1 year ago

“I have order 2 beds on 2 different occasions and have received neither. The excuse was "we have no control over 3rd party sellers". If you have no control then why are you offering their products? And why do I have to wait almost 2 months to be told the item will not be delivered. I can make an exception for one time but when it happens twice then it shows how irresponsible and unreliable Amazon is. Will think twice before ordering from Amazon again.”

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Posted 1 year ago

“Amazon should stop using Intelcom as their return pick up. They never come. My first pick up was scheduled for 30th November. At 10pm I get a message that the driver could not make it so I should reschedule. I did and was slotted for 4th December. Same thing happened. Both the days I was stuck in the house as no approximate time was given. Rescheduled again for today. Got a message at 8am that it'll be picked up. It's been 6 hours and no further message or phone calls. There is no customer service/ contact available where you can talk to someone. The only reason I chose this as Amazon has withdrawn from drop offs at Canada Post and UPS. These two facilities are in every neighborhood unlike Purolator. The closest one to my place is 10 minutes drive. Not convenient at all. I have to rethink on ordering from Amazon now. It's more of a hassle than ease.”

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Posted 1 year ago

“My wife tried the World's Best Cat litter, this was an absolute nightmare, its stuck to our cat, our house smelled of corn based cat litter, if i were Amazon i would remove this from your website, if i could of gave a zero it would have been a zero.”

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Posted 1 year ago

“Bought an espresso machine from Amazon, items was never received was good to do a police report. After police report was done amazon gave me a hard time in get a refund.”

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Posted 1 year ago

“I am very impressed how easy they made it to do a return now. the truck came and picked up my return. that was real easy. Amazon canada is my favorite place to shop. Its hassle free. Keep up the great work amazon. Everyone should have shopping this easy thank you so much amazon”

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Posted 1 year ago

“amazon is driving people crazy with so many non sense and stupid changes with returns and policies to the point of frustration and no desire to buy again, it is a waste of my time to figure out what to do with all your changes, please hire more experienced and better trained older workers that will know what to do, amazon can certainly afford it. Make things easier for customers instead of making it worse.”

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Posted 1 year ago

Amazon Canada is rated 1.6 based on 421 reviews