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Amazon Canada Reviews

1.5 Rating 448 Reviews
10 %
of reviewers recommend Amazon Canada
1.5
Based on 448 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 34%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Amazon Canada 2 star review on 30th December 2024
Georgiana Balanica
Amazon Canada 2 star review on 30th December 2024
Georgiana Balanica
Amazon Canada 1 star review on 16th October 2024
Karoline Rondelli
Amazon Canada 1 star review on 27th June 2024
Josh
Amazon Canada 1 star review on 14th June 2024
Wayne
Amazon Canada 1 star review on 14th June 2024
Wayne
Amazon Canada 1 star review on 11th May 2024
Ester
64
Anonymous
Anonymous  // 01/01/2019
Great service fast shipping with Prime membership . there is good help with questions that are answered by other consumers that had or have the product related and not salesmen , so this provides real opinions or statement . overall i love it
Helpful Report
Posted 4 years ago
I ordered an item since 12 July & it's 21 August today & still undeliverable but on its website! What a stupid website for Amazon.ca. Even spoke to 3 different supervisor, latest Terry said: "I'll personally follow up with your order" but never heard anything from her @ all. Moving shortly & developed an infection from not having the item.
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Posted 4 years ago
I decided to start selling a sample of my handmade products on Amazon.ca - I signed , up for Fulfillment by Amazon and shipped 75 of our facial serums to start. The serums sold fairly well, even though my margins were much lower on this platform. I sent another 25, as the one kind was out of stock. The 25 serums arrived at the fulfillment center in July 2019, never to be seen again. Those 25 facial serums, though said, they were inside the fullfillment center, never have been returned or never did appear in the amazon.ca seller central listing. After many, many times of contacting Amazon.ca about these missing products, it was never an answer, just a generated email, that directed me to do more, to find my facial serums. I have cancelled all my amazon accounts and would never do business with this company again.
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Posted 4 years ago
Amazon now filters your reviews so they decide if your reviews is ok or not.
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Posted 4 years ago
I’ve been a customer of Amazon.ca and have ordered almost a hundred items from them over the years. A few weeks ago I ordered a Tartan Tape Dispenser from Amazon.ca. When I opened the package the product was completely dusty with a crack at the top. It was DEGUSTING! So I complained with pics, returned it and t ordered another one. Viola! The exact same one was sent to me. Except this time sand was falling off the dispenser onto my desk when I took it out. I chatted with Chnmay in customer service and related the problem and requested to talk to a supervisor. Chinmay refused, said “the decision of the supervisor would be the same as mine.” I asked again, and Chinmay refused again. Chinmay would not let me talk to a supervisor. Chinmay made the decision that I’d just get a refund. So I kept this chat on my computer for anyone interested to read. Amazon.ca let somebody like Chinmay to handle customers’ problems. I used to like Amazon, but now Chinmay made me change my mind.
Amazon Canada 1 star review on 24th July 2020 Amazon Canada 1 star review on 24th July 2020
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Posted 4 years ago
Amazon prime is great, fast deliveries and right at the door, they send you an email notification as soon as it gets delivered
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Posted 4 years ago
I used my credit card few years ago to buy few items from their website. The decision I regret. Although I didn't use their services anymore, I was charged few days ago for prime membership. They are stealing my credit card. Be aware from these thugs.
Helpful Report
Posted 4 years ago
For my first several orders, )products that came from Amazon) the service was great, the latest product THEY sold me, comes from China, via YunExpress apparently, tracking said "Delivered" 3 days ago...NOPE, not to me or my house!! And now I'm getting ZERO customer service from both Amazon AND the seller in China, nothing but garbage!! I can't even access information on Amazon to get proper customer service, and they don't want to hear about my issue all it says is, wait 3 days and then contact seller...well, I DID buy it from you so... and the seller in China just says stupid things like "Did you check your mailbox?" then "well, contact your local delivery service" WHAT DOES THAT MEAN??? you sent it via YunExpress and Canada Post and any others here have NO idea what tracking number that is. Absolutely and completely disappointing in the service all around
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Posted 4 years ago
I always have wonderful experience shopping with amazon I recommend it It’s easy . Fast and reliable
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Posted 4 years ago
Misleading Advertising - Do Not Purchase! The product was advertised as 4 face masks per package. I ordered two packages but there was only 1 face mask per package. I contacted the seller (in China) who indicated that they only sell them 1 per package. The seller offered me a rebate of $2 CDN. This will be my last purchase from Amazon. I will return to brick and mortar stores so that I can see what I am buying. Note: Amazon Canada would not permit me to post this review on their website. They just want to silence anyone who criticizes (justly so) their false advertising and zero customer service.
Amazon Canada 1 star review on 4th July 2020
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Posted 4 years ago
There is no customer Service Don’t waste time but some where else!!
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Posted 4 years ago
Shipment packaging! A tiny eyebrow pen shipped in a Large box stuffed with brown paper Doesn’t amazon care about our environment a little bit?
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Posted 4 years ago
My items never arrived ...... :(((( So unhappy with the service of Amazon.CA Amazon.ca is happy to take my money, but does not have the integrity to ship the product ordered. Never an answer, attempted multiple time. Never a response, not by phone, email, messages, NOTHING No product arrives Must ALL be hiding behind their liberal COVID mask. DO NOT ORDER FROM AMAZON.CA
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Posted 4 years ago
I really miss dealing with Amazon in the U.S., they stopped delivering to Canada well I guess more than a few years ago now, but they use to. In fact generally speaking I way prefer dealing with American sales reps and company's over Canadian sales reps and company's any day. Don't get me wrong there's plenty about Canada I prefer to the U.S. but sales isn't one of them. Dealing with an American sales rep. especially thru the American Amazon is always, ALWAYS a real friendly experience (I know, it's global now, but I always insist I get patched thru to the U.S.), it's like going back in time to when the seller made the buyer's satisfaction seem important; yeah, a long long time ago customers were always right and losing one mattered, and you could return things hassle free. In fact, in my experience, each and every time I wanted to return something to Amazon.com they said just keep it and we'll refund your money. In Canada, the the reps and company's have become so money grabby and good luck making a return; when it comes to money Canadians are like dogs with bones. For many years I've been ordering from American Amazon and then driving all the way to Blaine to pick up products via the postal box I rent; chiefly my hair dye products, the boarder guards think I'm nuts, until I point out that on the American Amazon a tube of this dye is $8. where as the very same tube on the Canadian Amazon is $100. I buy 3 at a time so the difference is $24. U.S. to $300. CAN, clearly worth the trip! With boarders closed I'm back to Can. Amazon and as others have pointed out, if anything goes wrong, due to COVID there's nobody to contact, their phones are down. It seems that other company's such as Walmart for example have figured out how to have phone calls funneled to workers who talk to you from home, but Amazon.ca has not figured this out, they've simply shut everything down; they're still taking customers money though! Anyhow good luck with returning anything during best of times they're dogs with bones when it comes to money.
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Posted 4 years ago
Fast customer service, always solve your problem. Refunds fast and easy. I have bought hundreds of items from them.
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Posted 4 years ago
Wow just wow I bought an air conditioner for 188.00$ ok wasn't expecting 12000 BTU for that kind of money but...it took 2 1/2 months to get here, which I could've forgiven but when it did come it was made out of the cheapest plastic and it didn't even blow any air!!! I thought for almost 200$ that it might blow harder than my fan...ohhh how wrong was I!!!! Now I don't even know where to return it...???? Anyone know the return address would be? They don't even answer the phone number that I googled! Soooo frustrated!!!! Never again!!! Thank God I bought a normal air conditioner at Canadian tire! I won't be doing any more shopping at this place in the future!!!!
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Posted 4 years ago
Amazon was once a highly recommended company from me. Their complete lack of accountability and constant changes made to delivery dates on prime and paid shipped packages, has left me wondering why do I pay for a membership to receive consistently late deliveries and watch T.V. series cancelled twenty to thirty years ago? I work in a business that deals mainly with shipping products nationally and internationally within no more than one to two weeks maximum. The over use of the covid 19 pandemic as an excuse to gouge people on a membership fee and fail to meet promises is utterly unacceptable.
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Posted 4 years ago
I have been a prime member for 3 years. I’ve had the WORSE exp for the past year with Amazon. Most of the representatives don’t care. The supervisors aren’t any better. I’ve had items not show up, late, damaged or the drivers just darn right lazy and say they delivered the item but no item was there. And when you call no one seems to care. I am fed up with Amazon. I rather purchase from Walmart or my local stores. It’s pointless being a prime member.
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Posted 4 years ago
If there was a zero, that's what Amazon.ca deserves. Many items missing, no transparency where products are coming from. Some are coming from China, others from the US or somewhere in Europe. I've been waiting for iver a month for several products. Asked to cancel and refund. No reply. They make it impossible to talk to them directly. The site just keeps re-directing you to automated faqs. Frustrating vicious cycle. No phone number or email that we can reach. This is just plain dishonest. Reporting to the BBB and consumer protection is the only way left now.
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Posted 4 years ago
Amazon.ca does not take responsibility for items missing in shipping. It's a viscious circle trying to contact them. Ebay is doing a better job.
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Posted 4 years ago
Amazon Canada is rated 1.5 based on 448 reviews