Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 507 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sharp decline in service recently, think I'm going to cancel my Prime membership. They changed their return process, no more UPS, and since I'm mobility challenged my only real option is to go with at home pick-up. This would be great if they ever atually picked up. Instead they string you along until 9pm and the send you a notice that your pick up has been rescheduled for the next day. This goes on for several days sometimes and happens almost every time. Today I called customer service because it was day 2 of waiting, 3 pm, and I wanted a shower, crazy, I know. They said to leave the 2 items at the door and not worry about it. So, 2 items in one box at the door and they only picked up one of the items. Did I mention it has become almost impossible to speak with a person in customer service? Chat is just prefilled boxes and if you can find the call me box you once again get AI that doesn't offer you the opportunity to speak to a person. Bonus hint, if you say speak to a person, it will put you through but you have to know that going into the call. The person I spoke to was pleasant but just added another scheduled return even though I said I had a medical appointment. As for Prime video, I haven't even watched it for weeks. The shows I was watching suddenly came with a price tag above what you pay for membership. Anything left is garbage. I bought one movie that I will probably lose if I cancel my membership but there doesn't seem to be any useful benefits left. I can only assume all of this is due to poor management and not enough labour dollars going to the people that actually do the work.”

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Posted 1 year ago

“Is it true? Amazon became a scammer company? I ordered so much item but did not get it back and they never returned my money back”

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Posted 1 year ago

“I m prime member, I returned the Samsung TV and they told it will take 30 days to refund the money, when I asked about who will pay the interest, the rep told this not their problem. Amazon was good before, but now Amazon is gone down. Sometimes they change my delivery without even giving a notice, you have call them to find out what's going on. Service getting terrible.”

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Posted 1 year ago

“Twice in a row (once while I was a prime member) my delivery got delayed and the notifications was sent literally last minute. Both times the delay was over a week long. What is confusing is that the tracking showed the products were in the sorting fascility in my city so not sure what was holing up the delivery. I might as well shop the same products on AliExpress for a fraction of a cost if the wait is not an issue.”

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Posted 1 year ago

“My second ordered was delayed and I needed to reorder to be delivered today Feb 20 and it sadly didn't show up tonight at 8pm and it's delayed for another 5 days ridiculous I will cancel my account as soon as my order comes if it ever does will not be ordering a third time its too much hassle and just get angry worst service ever, no more online shopping for Me it was only one item samsung tablet lite and they screwed it up 😡😡it was a gift, I thought online was easier its harder”

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Posted 1 year ago

“Almost as horrible as Uber's customer service. The provide zero solutions and waste your time.”

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Posted 1 year ago

“Totally useless can't chat with them impossible to find the link finally was able to able but can't understand the person speaking terrible english.”

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Posted 1 year ago

“From the 6 of February24 i have been trying to get back hundreds of dollars Amazon went into my account and took. i have made over 30 calls all i get is rude comment from their customer service and more lies. The stuff never arrived, Purolater sent it back, all i get is game playing and lies,Never shop from Amazon, shop local. then they call me a fraude, clear my profile and surpress the stuff i ordered under lock down, now they want the bank to reimburse me, bank never did nothing . you have the items back and my money, i would call that theft.”

Amazon Canada 1 star review on 20th February 2024

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Posted 1 year ago

“Its not what it was before, tell you one day and change for 4 day after, Im really disapoitment with them, happent 4 time already!! Its not what it was before, tell you one day and change for 4 day after, Im really disapoitment with them, happent 4 time already!!”

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Posted 1 year ago

“Amazon prime video. Was trying to watch Mayor of Kingstown. Language was set to something not English. Went through the .ca site, only got American customer service , or so they said. Blamed the issue on Paramount, then on my device, then on the fact I could not use the phone. Do not recommend. And for the Prime price, very disappointing”

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Posted 1 year ago

“HORRIBLE CUSTOMER SERVICE”

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Posted 1 year ago

“Good morning all, I'm one in millions that have a recall for my Philips Respironics CPAP devices ( unfortunitely I have 2). The recall process is very painfull, no support from third party hired by Philips, they have no clue whatsoever about how and when youwill get the new devices. After almost 2 years, I called Philips USA, to find out that they did replaced my defectif devices, but where are they??? I bought my 2 devices on Amazon, I live in Ontario Canada, I found out that one unit is in Montreal and the other is in Nova Scotia. I contacted the Montreal store and they never called me back to confirm that my devices is there. Nova Scotia store did confirm but want to charge me shipping fees for my DEVICE. Why do I have to pay that fee??? I live in Ontario, not Nova Scotia. I called many many time Philips customer service, with promises of results from Canadian Philips side, I never ever got one phone call from Philips Canada side to once and for all solve this long lasting issues. Maybe 2024 or 2025 will be the years that I will finally get my devices???? I will can Philips this morning to see if they are willing for once to step up and do something about my situation or they will bounce me back and forward to diferrent department and voicemail that no one care to answer. Just talk to an AMAZOn customer service, and AMAZON won't help me retrive my devices from their vendors. I bought my devices thru AMAZON and they have the power to tell their vendors to send me at NO COST my recalled DEVISES. It is a very particular situation and no one wants to help and resolve my situation. IS AMAZON WILL STEP UP ? They are the one that I bought those 2 devices”

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Posted 1 year ago

“I ordered big things big amounts and every time I do I get screwed over and they make me look like the liar. I got screwed over once again and they still say that I did not order that when I know I did but it’s not on the order form, which is missing out of my my bank account, they need to fix their customer service I’m almost ready to say enough and cancel the entire Amazon and prime. They are not worth it. They don’t even deserve the one star. I’m so tired of the customer always being wrong when I thought customers were always right, especially when they look in their bank account and they know what they see.”

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Posted 1 year ago

“Delivery driver dropped our packages then kicked them, all caught on camera. We called to make a complaint and the first guy says sorry wrong number, so hubby calls the exact same number, and the guy says you have to understand our drivers get frustrated!! So, I guess they consider this okay! I may just cancel my memberships and never buy from them again!!!!”

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Posted 1 year ago

“Your service is very bad, your prices are getting worst, you think you are a monopoly, luckily you are no longer. If you don't shape up you will go downhill very soon. Worst customer service Dishonest Not keeping your promise Nonsense return policy which you do not honor Poor product quality No quality control Company disjointed one hand does not know what the other is doing Hire lousy third party delivery Spread too thin and out of control”

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Posted 1 year ago

“Amazon is garbage. Products suck, customer support cant speak english, delivery drivers are morons and they treat their sellers like garbage. Back to Ebay”

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Posted 1 year ago

“The biggest problem with Amazon is their 3rd party sellers and the fact Amazon does not take responsibility for them. The latest issue occurred when I ordered a TV stand with led lights. The seller sent the wrong tv stand. It was a cheaper version of the one I ordered and it was defective and could not be assembled. I asked for a refund. It took a week of arguing with the seller and Amazon only to be sent a label for Canada Post requiring me to pay return shipping. First of all Canada Post doesn't ship anything over 66lbs, this item weighed 102.3 lbs it too 2 men to carry it in when delivered. Also told I could ship back by courier again at my expense to the tune of $289.75. So now we've had to appeal the A-Z Guarantee decision with no guarantee of a refund and wait up to another 2 weeks. I have spent hours and days on the phone this week with Amazon, my calls are often dropped, they never call back when this happens, reps who say they will follow up never do. Amazon writes Easy Returns on their listings including 3rd Party Sellers It is the furthest thing from easy and especially when it's not customers fault. The customer service is completely lacking and Amazon doesn't care.”

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Posted 1 year ago

“I have been an Amazon customer for many years. everything was great, without any problems. But the last couple of months have been kind of terrible. After each order, my account is checked. I have to send additional data. I don’t have enough of this data. I need to send new ones, terrible service.”

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Posted 1 year ago

“Extremely Disappointing Customer Service Experience: I purchased the Tork Universal TJ0922A Jumbo Bath Tissue from Amazon, and unfortunately, my experience with the return process has been nothing short of a nightmare. I initially requested a return and refund on Aug 14, 2023, but when attempting to return the item, I was shocked to discover that Canada Post would charge an exorbitant $90 for the return, surpassing the original cost of the item itself. Upon contacting Amazon, I was assured they would investigate the issue and determine why the item wasn't eligible for free return. Unfortunately, in September, my return was denied. Frustrated, I reached out to customer service, and after speaking to a representative, I was promised a credit back as a gift card. However, to my dismay, I never received the gift card, and my money was never refunded. In my pursuit of a resolution, I contacted Michelle Lee, purportedly a manager at Amazon. To my disbelief, she not only displayed a complete lack of empathy but also told me to "go to hell" and explicitly stated that she doesn't care about what customer service had promised me. Shockingly, she then proceeded to abruptly hang up the phone. This entire experience has left me deeply disappointed and frustrated. Not only did I end up paying more for the return than the actual item, but the unprofessional behavior from a manager at Amazon is completely unacceptable. I expected better customer service from such a reputable company. I caution potential buyers to be wary of the return process and hope that Amazon addresses these issues to maintain their credibility.”

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Posted 1 year ago

“1 day guarantee delivery now turns into 3 or 4 days”

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Posted 1 year ago

Amazon Canada is rated 1.5 based on 507 reviews