Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.53

1.5 Rating 448 Reviews

10 %

of reviewers recommend Amazon Canada

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Metrics

1.5

Based on 448 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 2 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They used to be great. But the service has gone downhill for the past 6 mo. about 1/10 package gets lost - and they wont acknowledge it. When do get my stuff, Increased delays - it can take up to 3 weeks to get my stuff - and i Have Prime! Refund takes a very long time. Customer service feels like you are talking to a robot lacking AI. The prices are gouged craziliy when you compare to Amazon.com - it doesn't compare even with the 25% exchange rate... I guess i know how they can afford to offer free deliveries - your items are double, sometime triple the price ! They have become a Chinamart and most of the stuff is cheap, crappy items i could buy at a dollar store for less. I'll be canceling my Prime and order from the US site whenever i can. For the rest, i'll go to ebay, zulily, etsy and other site which are still reliable.”

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Posted 2 years ago

“Don’t even deserve one star, Amazon’s prime membership that advertises “same day delivery” or next day shipping is a total scam. Why pay for a membership when they can’t deliver on the delivery date? If you want same day delivery, get in your vehicle and purchase your item at a local store… Amazon is useless When they have delivered a time which is late, it isn’t even to the front door. Instead it is left at the entrance to the building (see photo)”

Amazon Canada 1 star review on 23rd December 2022

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Posted 2 years ago

“Horrible customer service. Does not care about yhe customer.”

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Posted 2 years ago

“I saw a deliveryman try and tear a screen door today. Really they have no respect for property .”

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Posted 2 years ago

“Absolutely horrible customer service. Delivery times are now slower than all other major retailers (who don't charge an inflated membership). Trying to resolve issues has become excruciating, as they have apparently outsourced their customer service department and you will be forced to speak with 2-3 agents who do not comprehend what you're saying. Amazon, af one time was a very cost effective and reliable retailer. Those days are gone. We have cancelled our prime membership after 7 years of holding a membership.”

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Posted 2 years ago

“Amazon customer service is the worst I have ever encountered. Great if you want help ordering something, non existent if you have a problem or complaint. I have literally spent hours on the phone being transferred from one rep to another, sent numerous emails which were responded to by automatically generated replies saying they had received my email, and absolutely no follow up or human generated response. I will not be shopping at Amazon in the future.”

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Posted 2 years ago

“I ordered MSI Crosshair 15 B12UGSZ-480CA 15.6" and have just received the laptop. When I bought this laptop there were two places to buy, (Amazon with higher price or Best Buy). I chose to buy it through Amazon (Because this item is sold and shipped by Amazon), and I believed that Amazon was a good company but I was wrong!!. When I received this laptop, and I turned it on, and I began to set-up & within seconds the screen started flickering, screen & Laptop glitched & remained stuck despite restarting the laptop & charging it. I spoke directly with Amazon's customer service to replace the item and I stayed on the line for more than 90minutes and their only option was to make a refund or to keep the defective laptop with me and give me 170.90CAD as a discount. I bought this laptop, a new laptop during cyber Monday that cost me 1940 CAD and I waited 2 weeks to receive it, but unfortunately it is defected (How does Amazon sell a defective product)?? and when I asked for a replacement for the same model I've already bought but a good one not a defected one (which is my right) they have just say sorry we can only refund you!! The price has gone up and I have to wait until next year for the Cyber Monday sale. I do not recommend buying any expensive deals through Amazon because they have the worst customer service ever!!”

Amazon Canada 1 star review on 11th December 2022

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Posted 2 years ago

“amazon canada used to be good but it has gotten so bad lately. 1. the search function doesnt work and the things that come up just seem to be sponsered products and amazons products so if you are looking for something specific it may be in the 1000s of things that come up but you wont find it 2.customer service is terrible 3. products have gotten cheaper and you cant really trust even the prime products They have clearly made the greed based decision to go for as many products as possible with no concern about quality 4.the delivery times have changes. so 2 day used to mean 2 day . now apparently it means that after they find and pack it then it will be a furthe 2 days so yeah thats p retty bad. So their two day could mean a week or even longer.”

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Posted 2 years ago

“I have order 2 beds on 2 different occasions and have received neither. The excuse was "we have no control over 3rd party sellers". If you have no control then why are you offering their products? And why do I have to wait almost 2 months to be told the item will not be delivered. I can make an exception for one time but when it happens twice then it shows how irresponsible and unreliable Amazon is. Will think twice before ordering from Amazon again.”

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Posted 2 years ago

“Amazon should stop using Intelcom as their return pick up. They never come. My first pick up was scheduled for 30th November. At 10pm I get a message that the driver could not make it so I should reschedule. I did and was slotted for 4th December. Same thing happened. Both the days I was stuck in the house as no approximate time was given. Rescheduled again for today. Got a message at 8am that it'll be picked up. It's been 6 hours and no further message or phone calls. There is no customer service/ contact available where you can talk to someone. The only reason I chose this as Amazon has withdrawn from drop offs at Canada Post and UPS. These two facilities are in every neighborhood unlike Purolator. The closest one to my place is 10 minutes drive. Not convenient at all. I have to rethink on ordering from Amazon now. It's more of a hassle than ease.”

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Posted 2 years ago

“My wife tried the World's Best Cat litter, this was an absolute nightmare, its stuck to our cat, our house smelled of corn based cat litter, if i were Amazon i would remove this from your website, if i could of gave a zero it would have been a zero.”

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Posted 2 years ago

“Bought an espresso machine from Amazon, items was never received was good to do a police report. After police report was done amazon gave me a hard time in get a refund.”

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Posted 2 years ago

“I am very impressed how easy they made it to do a return now. the truck came and picked up my return. that was real easy. Amazon canada is my favorite place to shop. Its hassle free. Keep up the great work amazon. Everyone should have shopping this easy thank you so much amazon”

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Posted 2 years ago

“amazon is driving people crazy with so many non sense and stupid changes with returns and policies to the point of frustration and no desire to buy again, it is a waste of my time to figure out what to do with all your changes, please hire more experienced and better trained older workers that will know what to do, amazon can certainly afford it. Make things easier for customers instead of making it worse.”

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Posted 2 years ago

“I recieved a brand new phone blackview A55 that I bought on amazon.ca the 12 of september 2022. Everything was ok, not the best phone, but I use it to play my games and for texts mostly. I went to pick it up to play and nothing!!! It was frozen, dead the 19 of november after 2 months!!! Could open or close nothing!! Like the batterie was dead!! Amazon refused to refund me because they have a 30 days warranty for everything electronic ect, the guy didn't care on the phone he said call blackview company!!! The blackview company said contact the seller, the seller never respond to anything, so I ask to make a complain against a seller, and no, I can't do that eighter!!! 150$ in the garbage!!! I was expecting it to last 1 year that's all!!! 2 months?? Amazon customer service is not the same anymore they don't care!!! I willl buy somewhere else from now on, I was buying every single weeks because I'm sick and stuck at home!!! NOW I WILL BRING MY MONEY SOMEWHERE ELSE!!! WITH ME ALONE YOU LOOSE 1000$ A YEAR EASY!!!”

Amazon Canada 1 star review on 25th November 2022

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Posted 2 years ago

“AMAZON DELIVERY DRIVERS HAVE A LICENSE FOR LAZINESS! With the pandemic it was understandable that drivers would leave packages at your door instead of dealing with the customer in person, face to face. Now that were back to no restrictions you'd think an effort would be made to try to make a customer aware of the delivery by a knock on the door but no, that just gave some of these clueless individuals a license to be lazy and in the case of the last couple deliveries at our house, to be ignorantly clueless and leave the package(s) not just on the front door step, 5 ft. from the door so it's completely in plain view of the busy street traffic but they've left the packages in the rain!! Not in plastic but cardboard boxes, both times electronics and this one I may have to be returned but I doubt Amazon will care. Other delivery services send an email alert that the package was delivered, it should at least be a policy at Amazon to ring the bell/knock on door to alert the customers and leave the package at the door, not 5 ft away out in the open because they're too lazy to walk 3 extra feet. In this way, the Amazon service SUCKS highly disappointing !!”

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Posted 2 years ago

“I have purchased a many thousands of dollars for products from Amazon. I would say that well over 95% of the of the products have been great. My complaint is with INTELCOM. They are the delivery company that amazon has chosen for this area. Today the driver, walked up the snow-covered steps to drop the cardboard box in 3 to 4 inches of snow. We don't use the front door, which is why it wasn't cleaned. Just to the left of the front door, is a open carport. The mailbox and the side door are clearly visible to anyone walking up the driveway. I have emailed, called and tried to complain about Intelcom close to 20 times. If I can't find a parcel, it's usually because it was delivered to the house down the street. AMAZON GREAT--Intelcom-inadequate. Thanks”

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Posted 2 years ago

“Amazon's business has been suffering lately. Here is one reason. When Amazon CA changed their shipping policy in Canada to require driving across town to a remote Purolator with some QR code instead of being able to print a label (even printing a Purolator label would be fine) it made it very difficult for a lot of Canadians to return products. As a result I cut my Amazon usage from about 45 orders every 3 months down to about 3 orders every 3 months plus canceling Amazon Prime. So they lost about 95% of my business. I wonder if a lot of other Canadians took their business elsewhere for the same reason. Not that we were the biggest part of their market, but it's perhaps indicative once a company starts taking their customer base for granted and no longer puts customers first, their growth is bound to do an about-face.”

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Posted 2 years ago

“Refunds? Does that happen within a week? Place is an absolute joke. Canceled multiple items and receive bs emails with no mention of a refund. Huge waste of time”

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Posted 2 years ago

“With all the free ways to get music these days why on earth would Amazon think I’d actually pay for this service?? There has to be at least a few perks to being an Amazon member, especially considering every competitor is offering fast shipping. Add to that the price increase they put on their membership I’m starting to wonder why anyone still uses them.”

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Posted 2 years ago

Amazon Canada is rated 1.5 based on 448 reviews