Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.50

1.5 Rating 507 Reviews

9 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.5

Based on 507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 3 star review on 28th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Misleading Advertising - Do Not Purchase! The product was advertised as 4 face masks per package. I ordered two packages but there was only 1 face mask per package. I contacted the seller (in China) who indicated that they only sell them 1 per package. The seller offered me a rebate of $2 CDN. This will be my last purchase from Amazon. I will return to brick and mortar stores so that I can see what I am buying. Note: Amazon Canada would not permit me to post this review on their website. They just want to silence anyone who criticizes (justly so) their false advertising and zero customer service.”

Amazon Canada 1 star review on 4th July 2020

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Posted 4 years ago

“There is no customer Service Don’t waste time but some where else!!”

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Posted 4 years ago

“Shipment packaging! A tiny eyebrow pen shipped in a Large box stuffed with brown paper Doesn’t amazon care about our environment a little bit?”

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Posted 4 years ago

“My items never arrived ...... :(((( So unhappy with the service of Amazon.CA Amazon.ca is happy to take my money, but does not have the integrity to ship the product ordered. Never an answer, attempted multiple time. Never a response, not by phone, email, messages, NOTHING No product arrives Must ALL be hiding behind their liberal COVID mask. DO NOT ORDER FROM AMAZON.CA”

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Posted 4 years ago

“I really miss dealing with Amazon in the U.S., they stopped delivering to Canada well I guess more than a few years ago now, but they use to. In fact generally speaking I way prefer dealing with American sales reps and company's over Canadian sales reps and company's any day. Don't get me wrong there's plenty about Canada I prefer to the U.S. but sales isn't one of them. Dealing with an American sales rep. especially thru the American Amazon is always, ALWAYS a real friendly experience (I know, it's global now, but I always insist I get patched thru to the U.S.), it's like going back in time to when the seller made the buyer's satisfaction seem important; yeah, a long long time ago customers were always right and losing one mattered, and you could return things hassle free. In fact, in my experience, each and every time I wanted to return something to Amazon.com they said just keep it and we'll refund your money. In Canada, the the reps and company's have become so money grabby and good luck making a return; when it comes to money Canadians are like dogs with bones. For many years I've been ordering from American Amazon and then driving all the way to Blaine to pick up products via the postal box I rent; chiefly my hair dye products, the boarder guards think I'm nuts, until I point out that on the American Amazon a tube of this dye is $8. where as the very same tube on the Canadian Amazon is $100. I buy 3 at a time so the difference is $24. U.S. to $300. CAN, clearly worth the trip! With boarders closed I'm back to Can. Amazon and as others have pointed out, if anything goes wrong, due to COVID there's nobody to contact, their phones are down. It seems that other company's such as Walmart for example have figured out how to have phone calls funneled to workers who talk to you from home, but Amazon.ca has not figured this out, they've simply shut everything down; they're still taking customers money though! Anyhow good luck with returning anything during best of times they're dogs with bones when it comes to money.”

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Posted 4 years ago

“Wow just wow I bought an air conditioner for 188.00$ ok wasn't expecting 12000 BTU for that kind of money but...it took 2 1/2 months to get here, which I could've forgiven but when it did come it was made out of the cheapest plastic and it didn't even blow any air!!! I thought for almost 200$ that it might blow harder than my fan...ohhh how wrong was I!!!! Now I don't even know where to return it...???? Anyone know the return address would be? They don't even answer the phone number that I googled! Soooo frustrated!!!! Never again!!! Thank God I bought a normal air conditioner at Canadian tire! I won't be doing any more shopping at this place in the future!!!!”

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Posted 4 years ago

“Amazon was once a highly recommended company from me. Their complete lack of accountability and constant changes made to delivery dates on prime and paid shipped packages, has left me wondering why do I pay for a membership to receive consistently late deliveries and watch T.V. series cancelled twenty to thirty years ago? I work in a business that deals mainly with shipping products nationally and internationally within no more than one to two weeks maximum. The over use of the covid 19 pandemic as an excuse to gouge people on a membership fee and fail to meet promises is utterly unacceptable.”

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Posted 4 years ago

“I have been a prime member for 3 years. I’ve had the WORSE exp for the past year with Amazon. Most of the representatives don’t care. The supervisors aren’t any better. I’ve had items not show up, late, damaged or the drivers just darn right lazy and say they delivered the item but no item was there. And when you call no one seems to care. I am fed up with Amazon. I rather purchase from Walmart or my local stores. It’s pointless being a prime member.”

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Posted 4 years ago

“If there was a zero, that's what Amazon.ca deserves. Many items missing, no transparency where products are coming from. Some are coming from China, others from the US or somewhere in Europe. I've been waiting for iver a month for several products. Asked to cancel and refund. No reply. They make it impossible to talk to them directly. The site just keeps re-directing you to automated faqs. Frustrating vicious cycle. No phone number or email that we can reach. This is just plain dishonest. Reporting to the BBB and consumer protection is the only way left now.”

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Posted 4 years ago

“Amazon.ca does not take responsibility for items missing in shipping. It's a viscious circle trying to contact them. Ebay is doing a better job.”

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Posted 4 years ago

“Hi I have order 2 product but I have not received and they charge the money from my account, I try to contact them but no one is picking up phone, don't order anything becoz the cheated twice with me.”

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Posted 4 years ago

“Amazon.ca is a broker that allows third parties to sell goods. Amazon takes no responsibility for returns, refunds etc., it simply refers you to store owner. Amazon.ca is not Amazon.com with its many warehouses etc. Most of the items are from overseas including China. Expect delays, disappointments. Buy Local”

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Posted 4 years ago

“No customer service assistance.”

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Posted 4 years ago

“0 customer service, suspended my account because I misspelled name on one of my pre paid credit cards tried many many times to get it back my orders and money gone they're a bunch of Crooks dont buy here....”

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Posted 4 years ago

“0 customer service. Emails get sent back with a no reply due to covid. Number field for them to call you doesnt work. The number for customer service is out. Tried contacting there social media. No reply. Okay its covid.... But ghosting your customers completely. Taking my money then not let me know whats happening with it and no one to ask. I dont understand how the social media team can be taking pictures of warehouse workers and stories about them (during covid). But can't have someone answer emails.”

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Posted 4 years ago

“I pay for prime and ordered a product with 2 day prime shipping and it’s almost been a month and still not here. Emailed them to find out they aren’t emailing people now then I call them to get some answers and all they say is covid as their reason. Yet other people I know are getting their items within a week. I’m an essential service and The item I ordered is for work. Shouldn’t be charging me for prime when it’s not even close. They gave me a $6 credit to my account when I called should be refunding 2 months worth of fees. They don’t care they just want your money.”

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Posted 4 years ago

“HORRIBLE HORRIBLE HORRIBLE! Amazon.ca is a joke! There is no customer service....really! They do not physically have a Canadian Customer Service “CHAT”, “E-MAIL” or “PHONE” service anymore. Although they can be selected online from their “Contact us” button....NONE OF THEM WORK! SHAME ON YOU ..SENIOR MANAGEMENT AT AMAZON.CA! You need to take some pointers from your US colleagues at Amazon.com. At least they have a real customer service. As a PRIME MEMBER I placed an order on March 28th with a delivery date of April 28th to May 12th....so here we sit 47 days later with no product....no current tracking information and no Customer Service to process a refund. Breach of Contract per Sales of Goods Act (Canada)? All I can say is BUYERS BEWARE.....AMAZON IS NOT WHAT IT ONCE WAS. TO TRUST IN WHAT WAS ONCE CONSIDERED REPUTABLE BY MANY CANADIAN CONSUMERS IS GONE!”

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Posted 4 years ago

“I ordered a product and didn’t need it, so I followed the sellers return request. However I did not put a tracking number on it. 2 and 1/2 months later still no refund. I am out the money to purchase, and the 25.00 it cost to send it back. I have no product and no refund. The company refuses to do anything about it. I would have to say I will never order on amazon again. Very disappointing to know big companies can do this and get away with it. Worst customer service I have ever seen. You are suppose to be more protected ordering from Amazon and your not. Again so disappointed in both amazon and the company.”

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Posted 4 years ago

“So I purchased some things from amazon, and I have amazon prime, and my items were having issues shipping and what not so it said that the amazon money I used expired and I had money back in my account, then the next day my shipment shipped and got to my house and now I’m negative 80 dollars in my account I would like to know how they could take a negative amount from my account when I removed my debit card information”

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Posted 5 years ago

“I received my order from amazon.ca today. The description of what I ordered and what actually came was different. When I contacted their customer service they told me there was nothing I could do because they placed the order through a 3rd party. (BanyanImports). I canceled my membership”

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Posted 5 years ago

Amazon Canada is rated 1.5 based on 507 reviews