Amazon Canada Reviews

Name: Amazon Canada
Rating: 1.55

1.6 Rating 421 Reviews

10 %

of reviewers recommend Amazon Canada

Company Reviews

Questions

Metrics

1.6

Based on 421 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon Canada 1 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay away from amazon, prime two day shipping is now two weeks or more. Don't expect to get your order fast according on their add. That is not true! They are manipulating the time even you order early thier not following what is ever prime member they don't care about complain they are patching their stupid habbit mistake. And customer service can't handle the complain they will pass your call to other line. Go to walmart or ebay they are way faster shipping that amazon garbage”

Helpful Report

Posted 2 years ago

“I ordered an Apple Watch. The delivery driver handed it to me and when I opened it the Watch had been STOLEN. Amazon REFUSED to give me a refund because they said the item was delivered successfully. I was only able to get a $379 refund through my bank. I am very upset. They just stone walled me and refused to help me even after I filed a police report. Who ever stole the watch at Amazon know how to fool the system. Organized crime. Buyer beware”

Helpful Report

Posted 2 years ago

“Have received notice that returned item has been received and cost of item will be forwarded to me as a gift card. Nothing happening, no return of funds and Amazon won't acknowledge it even though they sent messages acknowledging their receipt of the item. Returned because it was broken wine glasses that was shipped with no packaging.”

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Posted 2 years ago

“I've purchase hundreds of items from Amazon.ca. Their retailing practice, return policy, etc. is excellent. However, their delivery guys have made so many mistakes since the beginning it's not even funny - parcels were dropped off at the wrong address, called somebody else's telephone number and left the parcel with the wrong person; etc. Yesterday they dropped off my package, while the concierge was unavailable, with a label taped over my name and address. My concierge had to very carefully peeled it off to find out who the recipient was. I know delivery staff don't need high intelligence for their job, but this is definitely not acceptable from a human being.”

Amazon Canada 3 star review on 5th February 2022

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Posted 2 years ago

“I used to like Amazon until I started buying more stuff from them and realized a couple of things: Prime is a scam. 2 days delivery for most stuff is more like three weeks or never receive it especially if you order from a third-party vendor. And when you call customer service to deal with a problem, they do not take responsibility for the vendor they partnered with and the customer (me) loses out. Customer services for the most part is good, but I had an experience with a manager of all things which did not listen, kept interrupting and making excuses. Amazon needs to get with the game because they are soon going to be out of business if they keep this up. I will now buy my stuff locally and only use Amazon as a last resort.”

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Posted 2 years ago

“Prices for food is crazy when you can get it cheaper at the store, not happy with Amazon”

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Posted 2 years ago

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Posted 2 years ago

“Amazon has switched from a reliable delivery service (Intelcom) to Amazon Logistics???? which is awful. Delivery dates are not accurate and they have no idea what they are doing. I have had enough with Amazon and the stress deliveries are now causing me and am cancelling my prime membership. I have spent many many thousands of dollars over the years with Amazon, but not anymore. Time to cut ties and there are other options out there.”

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Posted 2 years ago

“Delivery driver needs to ring the doorbell or knock to let us know it’s there …..I guess if this is to much to ask we are done with ordering of Amazon”

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Posted 2 years ago

“701-7604952-6301851 was undeliverable where is my credit, it's been more than a month?”

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Posted 2 years ago

“"Last Night in Soho" is in stock on Amazon.com on release day, yet out of stock on Amazon.ca. And Amazon.ca isn't even hurrying up in trying to get it back in stock, so that just goes onto show how Amazon Canada doesn't care at all about customer satisfaction!”

Helpful Report

Posted 2 years ago

“i bought sansung fold 3 case and in the company policy it says i can return the product within 30 days and when i contact the sealer they dont want to refund my money and when you go to amazon website to return the product there is nothing from amazon that support the return policy by the sealer and this is on the sealer product (Customer Service: Only compatible for Samsung z Fold 3 case. We offer 24 hours professional service, 30 days full refund, 365 days technical support. Outstanding customer service allows you to be worry-free after purchasing). so if this is the return policy of the sealer why don't amazon ask the sealer on there policy or is it a trick from amazon and the sealer to trick the customer so they make more money.”

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Posted 2 years ago

“My son had ordered something and we were waiting for Amazon delivery today. We are living in a townhome with strata and a gate with buzzer to open the gate. Amazon delivery called me tonight that I should go at the gate to receive our parcel. I told him there is lots of snow and I can't walk to the gate, asking him to deliver it at our door. I asked him to disconnect the call, then press our buzzer number to open the gate for him. After 10 minutes he called again and said whatever he was trying, no one answered. I said there is nothing wrong with our buzzer, so try again. Finally he pressed our buzzer number and I opened the gate remotely. I opened our unit door a little bit just to see if he is coming to extend my hand and take the package from him. When I saw him, I asked him to give it to me but he throwed our parcel from a distance far from my door and left. He was impolite with very rude behavior. We have been receiving our parcels from Amazon delivery for decades, including the last two years of pandemic, but it was the first time I saw such a rude and dishonest delivery man. I wish I could give Amazon delivery zero.”

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Posted 2 years ago

“I’ve been using Amazon now for over 10 years. They are always easy to work with and accommodating with any situation. Whenever I have an item to order no matter what it is I know I can count on Amazon. I have accounts in both the us and in ca.”

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Posted 2 years ago

“Wrong size happens all the time. They say I have to contact seller for return. Wrong no customer 😕 service”

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Posted 2 years ago

“Useless from start to finish ordered two books on the 12th Dec as Christmas presents.Out for delivery 21st but then told lost in transit! Reordered and once again updated out for delivery 28th to get another update not going to be delivered until 2nd Jan. Most dissatisfied and no apology or offer of compensation . It seems different help line operators tell you a different story. Sadly had to cancel as couldn't trust Amazon to deliver 3rd time. If you can purchase elsewhere avoid the hassle of constantly having to chase up the delivery only to find the information totally misleading.”

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Posted 2 years ago

“Great delivery service. also had an experience with returning an item and I was satisfied with the customer service. my husband is upgrading our house railing and he found what he wanted in Amazon for a very fair price than somewhere else.”

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Posted 2 years ago

“Delivery drivers or, drone operators continuously left our packages out in the element when they could be placed at the fro t door where there is a covered canopy. Week of december29thwe received ed 2 shipments at zip code L5V1J1 and both were left in the elements by the garage which got co ered in snow on December 23rd and rain soaked package on December 21, 2021. If these deliveries are done by a driver give it a zero performance, if they were done by drone delivery I rather shop at HD or CT where my shipments are dropped in a safe area... my front door under the canopy.”

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Posted 2 years ago

“I have had 3 orders in the last 2 months not arriving. 2 of them were “lost” at the delivery service facility and the 3rd shows no tracking at all, except for shipped by vendor. You need to do better Amazon.”

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Posted 2 years ago

“Have received far too many damaged items and sick of printing labels and going back to the post office.... They don't seem to care about damaging your items during shipping.”

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Posted 2 years ago

Amazon Canada is rated 1.6 based on 421 reviews