“Ordered an item July 25th, not received. Checked online and Amazon advise to request refund and reorder. Cannot do either. System takes you in a complete circle. Link to carrier shows error message. Cannot find an email address and their ‘call me’ option does not seem to operate outside of Spain, I’m in a Portugal. Tried contacting supplier but system message = It’s despatched Amazon problem!
Deal regularly with Amazon.de and Amazon.co.uk and never had this problem.”
“I purchased a cell phone worth more than €700 and received a wall mount for brooms at home.
I contacted Amazon to admit the error and instead of collecting the item, which they sent in error, and upon collection, delivering the correct item, they did not... They were going to collect this item and after receiving it it would take between 14 and 30 days to refund me. A week after the collection was not carried out, I contacted Amazon again with displeasure and they gave me a label to deliver the product to a collection point.
Up to 30 days for a refund plus the 7 days that pass without the carrier collecting it are then 5 weeks without my money and without the correct item. Anyway!
The worst of all is that on the day I deliver the product to the collection point, Amazon decides to block my account for having "violated the conditions".
I have no way of seeing the status of my return and refund because they blocked my account on that very day.
Amazon sends the wrong item of much lower value, doesn't exchange it immediately (it keeps my money for at least 5 weeks for its benefit) and even blocks my account. Nice way to admit a mistake!
The blocked account, for which I have already questioned the reason, always has a vague answer without indicating anything.
Everything leads me to believe that Amazon wants to keep my money because they block it for no apparent reason, they don't explain why exactly on the day I deliver the item to the return point and they still haven't given me my money as I've been without it for 12 days. But this is just the beginning, because if they give it back to me (a big IF) it will be another 30 days of waiting.
I would like to take this opportunity to tell Amazon to reduce the number of support employees because the responses are all the same, already predefined. You can place a Bot and the result of the service will be exactly the same. I've wondered if they read the customer's email or just read the subject of the email.”
“Not possible to get a home delivery even after numerous telephone conversations, emails, chats and coming in person to Seur. 'Maniana' – that's the best what you can hear from them”
“Would be zero if possible, the people of Amazon send generic emails without even reading the complaint! Ignorance beyond belief after sending over 100 emails and spending 10 hours over the phone I am still no further forward! I simply want to return a faulty item but they are making it impossible.”
“I ordered 3 products to Amazon.es last december, one I received it, another one I didn't receive but was reimbursed, the third one was not received, nor reimbursed, and I'm complaining since then without any efforts to help me on this. Created my account with a phone number and Amazon is insisting on receiving an email from the email with which my account was created, which does not exist. In the meantime I'm still complaining to receive the product I ordered or a reimbursement. I refuse to loose an euro, even more 34 euros. I'm quite disapointed.”
“Been an Amazon customer for years and never had a bad experience until now. Absolute shambles of a customer service. My return has not been processed or refunded and they are saying they won't help despite me having tracking!! An absolute joke.”
“Dois meses depois de iniciar o processo de devolução e reembolso de um produto defeituoso, o dinheiro ainda não foi creditado na minha conta.
Fizeram a recolha do produto, garantiram-me em dois contactos via tlm que o dinheiro estaria na minha conta em 7 dias uteis e, no site da Amazon.es, o reembolso aparece como "concluído".
Não respondem aos meus emails e a linha de "apoio ao cliente" está sempre fora de serviço...
Definitivamente a pior experiência de comércio online por que já passei.”
“Últimamente todo sale mal con ellos.
Regalos que llegan rotos. Devoluciones que realizas y después de meses te acusan de no haber devuelto el producto y te amenazan con cobrartelo de nuevo. Regalos que no llegan con la nota de regalo. Te ofrecen una compensación por producto roto y a continuación regatean ofreciéndote cada vez menos dinero...todo esto son ejemplos de diferentes compras! Además cuando intentas hablar con ellos es como si hablaras con una piedra, no parece que lean lo que les cuentas, te responden mensajes plantilla, muy frustrante. Yo usaba Amazon en muchas ocasiones para hacer regalos a personas que viven lejos, pero ya me he buscado otra opción. Amazon me hacer perder demasiado tiempo y energía.”
“Apos varias tentativas de resolver a situação com o customer serviço da Amazon , sou obrigado a reclamar pelo pessimo serviço.
Fiz uma.encomenda a Amazon de Espanha com varios produtos. Estes seriam entregues por uma destribuidora ao que dao o.nome de ASM.
Apos passar o prazo de entrega, contactei o apoio ao cliente da Amazon, e expliquei a situação. Disseram para eu aguardar mais 2 dias, e até dei outra morada mais convemiente para a distribuidora entregar a encomenda.
Passaram esses 2 dias, e nada de entrega da encomenda. Contacto novamente o apoio ao cliente da Amazon, explico mais uma vez a situação, e a sugestão foi eu pedir para cancelar esta encomenda e ser atribuido o reenbolso , e fazer uma.nova encomenda ,sendo esta segunda encomenda enviada por outra distribuidora.
No entanto nada do que foi dito pelo apoio ao cliente da Amazon se realizou. Verifico mais tarde que a segunda encomenda foi enviada pela mesma destribuidora ASM que nao entregou ainda a primeira encomenda. Entao resolvo novamente e de.imediato ligar para o apoio ao cliente da Amazon. Apos , desligarem varias vezes os telefones por nao conseguirem dar uma resposta concreta sobre a situaçao, à terceira vez alguem do apoio ao cliente da Amazon, diz que iria resolver a situaçao , efectuar o cancelamento das encomendas e devolverem o dinheiro na minha conta bancaria.
Pois é , ainda nao devolverem o dinheiro, uma vez que nem.cancelaram ainda o primeiro pedido que nunca foi entregue no prazo de entrega ou fora do prazo. Ou seja, a distribuidora fica com.a.encomenda nas instalacoes faz o.que quer e.lhe.apetece, e a.amazon nao se responsabiliza . Ate a data ainda nao recebi a devolucao do dinheiro por parte da Amazon, e a emcomenda de que ja nao quero e pedi para cancelarem continua no amazem da ASM que como alguem.ja referiu essa empresa é a GLS.
Amazon de espanha nunca mais , vou continuar a pedir o meu reenbolso a que tenho direito, e ao cancelamento oficial no site da amazon da encomenda que continua nos armazens da ASM , e qual Ja.não quero”
“The worst Amazon is Amazon Spain
They totally disregard the client
They use the worst carrier - Correos
They are supposed to cover the Portuguese territory and they don’t speak Portuguese or English and they only have refund support for Spanish speaking customers
More and more I’m leaving Amazon Spain behind”
“Terrible service. Sent product back and then three months later it was returned. Nobody answers the specific questions on emails. Promised phone call service does not take UK calls. You are not allowed to leave reviews criticising customer service. Appalling”
“I don’t often write bad reviews. Amazon es ask me for feedback on an item I recently purchased. They enquired if I has happy with my purchase. I gave 1 star as the goods had not arrived I got a telephone call asking me to remove my review in return for a cash payment. I refused to do so. Now they have rejected my feedback.”
“Amazon agreed to refund my order of one thousand euros into a gift card, instead of refunding my order to a bank account, because I no longer have acces to it. Instead of doing what they said they did the opposie. When i told amazon that they had to fix it or at least give me compensation they said nothing could be done, they told me not to use capital leters or else they would ban me and they sent a smiley face, knowing that i lost thousand euros because of their lies. They are horrible people, theives and liers and need to all go to jail!!!”
“Ive ordered two Items from GANT : Gant Brille Ga3143 091 54 Monturas de Gafas, Azul (Blau), 54.0 para Hombre + Gant Brille Ga3143 097 54 Monturas de Gafas, Plateado (Gunmetal), 54.0 para Hombre from EUROMEDITERRANEA to be delivered to my Address in Portugal, I was expecting on 29th Aug. I can't get in touch with AMAZON neither the customer service. I can't get them to reach me over the number Ive provided for delivery. Im still hanging on when the parcel will arrive. Its really messy to get Amazon services in Portugal, its down to CTT to provide a service they're not exceptionally able to provide. My last two orders request to be send to Portugal address from Amazon.es have been always caught up in the Portuguese delivery entanglements.”
“It has proved impossible to log into my account and I have now found others more customer friendly providers. Like a lot of commercial outlets in Spain Amazon.es seems to be utterly clueless about customer service. I spent a fruitless 20 minutes trying to login to my account because my password wasn't accepted (it was correct but this always happens) - normally they send a link to your email but they have now substituted this for a challenge involving identifying black silhouettes or sounds - neither of these appear to work, and the instruction are simply inadequate. They have obviously responded to the increase in account fraud by introducing more security and have farmed the task out to clueless 20 something IT geeks - the result is an unfriendly customer service mess and you cannot of course get hold of customer services for help. I've concluded that Amazon is now too large to function properly and have simply stopped using them.”
“I dont speak Spanish. I want to send an order to a friend who lives in Spain, from within Spain. I've chosen the item I want to buy. I want to use my Amazon gift balance account - but its not giving me the option to do so as far as I can see. Why not? Why is there no English version?”
