Amazon India Reviews

Name: Amazon India
Rating: 3.88

3.9 Rating 1,767 Reviews

75 %

of reviewers recommend Amazon India

Company Reviews

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Metrics

3.9

Based on 1,767 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 38%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon India 1 star review on 14th April 2025

168

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel is still not delivered and they r changing days by email ...I m really frustrated..at 7 pm they call me to ask my address and next day they changed my delivery date ....really disappointed..I want to give minus zero star if possible....”

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Posted 2 days ago

“Lost money to a crypto scam? Contact recovery team now at SUPREME ASSETS RECOVERY to start your full refund process.”

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Posted 1 week ago

“I am an Amazon prime member from last few years in 2 countries (India $ US). I have placed an order on Amazon.in (order number: 407-7784428-8405169) which was rudely cancelled by courier man (maybe it is heavy). Then I ordered another item on 31 mar which suppose to receive by 2nd April. However it is not delivered yet and getting rescheduled on every day with new OTP. It is very frustrating especially for prime member, I think I wasted my money in prime membership.”

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Posted 2 weeks ago

“I had a highly disappointing experience with a lady from Amazon's Specialist team today. Her approach was unhelpful, and at times, even rude, making the resolution process frustrating. Amazon seems to have little control over its vendors and the quality of products they deliver. Over the past six months, I have had to return multiple laptops and extended warranty purchased for the laptops due to various issues. This has caused unnecessary hassle and inconvenience. I ordered a laptop for one of our offices three times, returned it twice and the third order has been delivered with an unlicensed version of MS Office!!! I sincerely hope Amazon takes serious measures to improve vendor accountability and enhance customer experience. Thank you.”

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Posted 3 weeks ago

“very poor and 3rd class service very poor very poor very poor”

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Posted 2 months ago

“Someone else product was delivered to us and now they are not accepting the return.”

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Posted 2 months ago

“The item never reached to me. The delivery person always lied about that I’m not picking up the phone which is not true. I waited for the item and finally I have to ask for refund. Amazon said that the refund me my the refund hasn’t reach me yet since November. Amazon from India are Huge liar. They don’t even care about you. Few days ago I bought an item in eBay and ask for refund and the same was refunded me in less than two hours. That means is not my Bank problem but Amazon India problem. Perhaps I’ll never receive that amount. Amazon India you are unprofessional and liars. Give me my money back”

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Posted 2 months ago

“Amazon sellers & Amazon itself is a big cheater.”

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Posted 3 months ago

“"Andy Perry was a lifesaver in helping me recover my $234,890 funds from a broker scam. His professionalism and expertise were evident from the start, guiding me through each step with clarity and persistence. Thanks to Andy’s dedication, I was able to successfully recover what I thought was lost. Highly recommended!" andyperry0147 (@) gmail.com”

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Posted 3 months ago

“Amazon India is not Amazon anymore... The behaviour of staff is drastically changed from customer centric to ignorance and non co-operation with customers issue and concerns. The refund period is changed. It's no more 24*7. They have office hours like government office does. I tried connecting with live agent on 19th Jan 2025 at 6am. Where the computer said No Agent is Available at this time and give an options for 1) try back later, 2) Never mind and a few more, Sorry!!! I couldnt take the screen shot of that. But I will upload what I took just for a proof. SAY NO TO AMAZON.”

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Posted 3 months ago

“Looks like amazon has its tummy full with business in india. The service quality is pathetic these days. The agents throw the packages to any house they feel like giving, all the more amazon's customer support is becoming worst... They say we will call you back in certain time for resolution, and never call back. Also if someone wants to buy all OLD products paying only a little less than the cost of new product, then definitely buy from Amazon. Because amazon has become expert in selling all old products to customers( mostly damaged ) and then vanish after selling., typical sales man disease!!!! I have the call recordings of the pathetic service of amazon. If anyone from Amazon is reading this review call me back.”

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Posted 3 months ago

“I lost 570,700 Euros worth of USDT to a scam broker and thought it was gone forever. Thankfully, Supreme Assets Recovery Agency stepped in and helped me recover my funds. Their team was professional, efficient, and kept me informed throughout the process. I’m beyond grateful for their expertise and support. If you’re in a similar situation, don’t hesitate to contact them via email at 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp +44 73-88-69-79-58. They are truly reliable!”

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Posted 3 months ago

“nowdays it is becoming a pattern for amazon without delivering thecoroduct but you will bget uodatebsaying that it has been delivered . Thrice it happened to me . When complaint lodged in app it will be say check with security with neighbouring countries . After that you will not get any feedback from Amazon . Money gone . Cheating . When asked axdelivery agent he said they are not getting paid . Therefore they sell the item and take their salary .”

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Posted 3 months ago

“I had the worst delivery experience with Amazon. The delivery person asked me to pick up the package from the city, saying, 'We don’t deliver to villages. Either cancel the order or collect it from the city.' I have never experienced such an issue with Flipkart, Meesho, Myntra, Zepto, Big Basket, or any other service. This is the only one.”

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Posted 3 months ago

“No response from amazon india.cant chat or call.big rort.no email address.no phone no.of amazon.item not delivered.order no 406-8332863-8411556”

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Posted 3 months ago

“Worst service. My tracking id is 346701803190. They have been messaging me for two days that the product will be delivered today. And after 8 pm at night they show that they have not contacted me. This has been happening continuously for two days. This is worst service and there is no one to ask. ऐसी सर्विस देने वालों को इंडिया से बाहर कर देना चाहिए।”

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Posted 3 months ago

“Amazon outsourced their services to Delhivery. It’s pathetic service. They don’t deliver good or deliver to wrong place. They will not pick up return so that Amazon can benefit. Stop buying from Amazon.”

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Posted 3 months ago

“I have used Amazon services in India, the UAE, and the UK, and it’s clear that Amazon’s customer service depends heavily on the consumer protection laws in each country. Unfortunately, Amazon India (AmazonIn) provides the worst service, which seems linked to the weaker customer protection laws in India. Instead of improving delivery and customer support, AmazonIn focuses on manipulating its performance metrics (KPIs), often at the expense of customer satisfaction. Recently, I ordered a kids’ play pool for my toddler during a short vacation. The item reached a delivery hub just 5 kilometres from my house, in a suburban area, on a Friday. However, Friday deliveries are often marked as "customer unreachable," even when they aren’t. This tactic delays the delivery and allows Amazon to avoid immediate accountability. When I contacted Amazon, they refused to deliver the item from the nearby hub and instead offered to send a replacement from a hub over 1,000 kilometres away. Frustrated by the delay, I cancelled the order and chose a different product. The second item, which had a two-day Prime delivery promise, faced more issues. It was delayed at a main hub and then cancelled entirely before reaching the local hub. Amazon’s only solution was to send another replacement at their convenience, leaving me even more frustrated. These experiences show that Amazon*In focuses more on managing internal targets than solving customer problems. With no strong consumer protection laws in India, the company faces little accountability and continues to test customer patience and loyalty. Until stronger laws are introduced, customers in India will keep facing these issues.”

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Posted 4 months ago

“Extremely disappointed with Amazon! The delivery agent was deceptive and misleading, and Amazon won’t even take responsibility or allow me to submit a formal complaint. Totally unprofessional service – never buy from Amazon if you don't want to waste your time and money.”

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Posted 4 months ago

“Wrost experience I had an extremely frustrating experience with Amazon India. My order is now 6 days late, and when I contacted customer support, I was told to wait another 7 days, which seems ridiculous. Every time I reached out, I was given different answers and passed around to multiple representatives. One agent, Viswajeeth, made a false promise that my order would be delivered on Saturday, but it never arrived. Then, another representative, Ruchita, claimed that the product had been damaged, even though I’d been waiting for 15 days. This response is absurd and feels like harassment. It’s clear that Amazon India has a serious lack of customer service knowledge, with some agents not even understanding English properly. I feel like I’m being lied to, and I’m not the only one—many others must be going through the same frustrating experience. Now, after all this time, they’re offering a refund and claiming they don’t have my parcel. This entire situation has been incredibly disheartening. I would not recommend shopping on Amazon India based on this experience.”

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Posted 4 months ago

Amazon India is rated 3.9 based on 1,767 reviews