Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worse experience ever, shopped with them over 10yrs, had a hard drive go faulty, just wanted a replacement, they refused and only offered a refund, nothing to do with prices had nearly doubled since bought item, was give false advice, passing the busk and say contact company that makes item to see if replace, i will never shop with them again”

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Posted 4 years ago

“They allow people to duplicate your account and do nothing about it”

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Posted 4 years ago

“I no longer have access to the email registered with my prime account, it tells me to seek help through the app, the app wants me to sign in and send an authentication code to said email address lol. Your customer service phone line is down during the pandemic. I have no means of resolving this issue unless somebody from Amazon can contact me.”

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Posted 4 years ago

“HGV drivers can not read. Every evening several Amazon prime HGV enter Winwick Lane in Lowton A579 WA3 1LS toward the M6 motorway. How drivers constantly ignore the 4 separate 7.5 tonne weight limit signs prior to entering the lane is totally beyond me. What's more the company take no action. No matter how many times I contact them.”

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Posted 4 years ago

“DO NOT ORDER FROM THIS COMPANY ordered fishing lures on 16april through amazon prime . they were marked as detached following day and estimated delivery was 20th -23rd april nothing came on 23rd april so j rang onogo and was told sombodey will call you back . nobody did . on 24th april 3 out of the 5 packs of lures i ordered arrived . i gave it another couple of days more to see if the remaining 2 packs would arrive but nothing did . back on the phone all day on 28th april it was a silly answering message that hung up on me every time.i finally got through at 5.30pm to be told sombodey will ring me back asap . to which nobody still has . my money has been taken and i have only received 2/3 of what i have pay for COMPLETELY FEEL RIPPED OFF”

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Posted 4 years ago

“I bought a watch which was already loosing time when I received it within two days. Amazon seem to have a return service which prevents you returning goods so that in the end you give up and you loose your money I have just given up !!!”

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Posted 4 years ago

“Negotiating a refund on your website is painfully pathetic. Probably deliberately so - most disgusted!! Not sure I want to do business with you anymore...”

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Posted 4 years ago

“This is ridiculous service! I think amazon in UK lost something definitely! I ordered the gaming mouse with a defect it didn't work properly, they didn't want to send me working one they said I will receive a refund in 14 days...After that they informed me that I need to wait another 5-7 days. I am a gamer and streamer I need a working mouse. It's just SAD what they are doing, they service is worth nothing now. I was speaking with people on their chat. Rude and they didn't want to give me a address to leave an official complaint. I am paying 3 years for amazon prime, ordering everything on amazon, now I will NEVER order something from UK amazon!”

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Posted 4 years ago

“I have used Amazon UK a lot and have never had an issue that hasnt been sorted by the CS team. this changed yesterday when i had to contact Amazon customer services. they had me running around in circles, didnt seem to understand my problem and i was passed from agent to agent none of whom were helpful. I think that these people are employed to anger and frustrate customers so that they drop their concerns. the customer service agents contradict themselves and at the very best are uninformed at worst liars. I have cancelled all of my memberships and am looking to make a complaint however as complaints are investigated by the customer services team that the complaint is about i cant see it getting very far.”

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Posted 5 years ago

“Customer services , do nothing to help with issues regarding refunds . Never again will I purchase from Amazon , Trustpilot reviews are totally accurate . Ebay far superior in every way”

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Posted 5 years ago

“Seller support is zero. Absolutely rubbish”

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Posted 5 years ago

“I don’t know why, may be it’s bad luck. But I’ve ordered a laptop. Paying more than it costs from manufacturers, ordering from amazon due to logistic reasons. Assure it would be the last time I order from amazon. I have been charged. Yet more than a week and still not even estimated delivery time. I have contacted numerous times with support. They will do anything to just leave the chat happy/unhappy supported/unsupported. I wonder how this company got to be a multi billion dollar company. When cannot handle a simple question like what is the estimated time arrival of an product after almost 2 weeks of ordering. And if you don’t have an answer. Say we currently cannot provide. Don’t cover with dummy stories. Worst buying experience ever.”

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Posted 5 years ago

“DO NOT subscribe with them!! I have had sooo many problems with amazon, both relating to the same thing. I rang up ages ago to cancel An account as somehow two had been made one with my phone number, one with my email address. So had a few problems but finally managed to get through to someone that merged my accounts together and cancelled the one with my mobile number - which was fine. I’ve now been charged TWO payments for my kindle unlimited subscription, when I went into the chat to find out why they said that the second was authorisation (it wasn’t I could see it deducted from my account) so then I said I will take screenshots and send it over, the first email sent back an automated response saying that the email the woman gave me was a no reply email address. The second one she gave also didn’t work either. They then proceeded to tell me that it was An authorisation Reference and it hadn’t been taken from my account which it had. By this time I had being chatting to them for OVER AN HOUR! with nothing resolved at all. I then spoke to a supervisor that said I have two accounts with them and I needed to give the other email address to cancel the account - I’d never used another email address except my own! So after about half an hour of me repeating the same thing that I can’t access the account as I don’t know the email address and him refusing to give it to me, he wouldn’t cancel the direct debit so now I am stuck with two direct debits each month for the same thing one of them being from an account I’ve never even used and should’ve been cancelled (if it’s the same account as the time before this happened) SO TWO HOURS LATER, nothing has been resolved at all, just that I’m going to have to ring up my bank and cancel the direct debit and probably not get refunded for the payment that I never signed up for.. The customer service is absolutely ridiculous!!! If I could give 0 stars I would”

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Posted 5 years ago

“customer service is awful, been buying stuff from them for ages and all of a sudden they have to put my card under investigation for 7 days for no reason whatsoever, I think i must cancel my prime subscription and permanently switch to eBay”

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Posted 5 years ago

“Very poor. Sent my some obviousFAKE counterfeit Sony headphones that didnt even work. Dont know how such a big and greedy company can get away with this. Will never buy from amazon again. Amazon refuses to give a refund.”

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Posted 5 years ago

“Buying from Amazon is not safe or secure at all. Bought from wowchernext day someone in china started using my credit card details to try to buy stuff. To add further insult to injury never did get the items I ordered!”

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Posted 5 years ago

“they did 5 slaughter transactions and I can't believe the money... :(”

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Posted 5 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Ellen GB For companies Review of Amazon.co.uk Ellen 2 reviews 1 star: Bad 2 minutes ago DISGUSTED Would have given zero rating Would have given zero if I could, being of the older generation I am self isolating due to COVID 19 my kindle stopped working and I was refused a replacement as warranty expired 2 months earlier and all they kept offering was a 15% discount off a new device which I can not afford, the kindle along with the internet was helping me cope as I live alone. Gutted that they can treat loyal customers this way, and also had they contacted about expiring warranty i would have taken out a further warranty, am disgusted with this”

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Posted 5 years ago

“As a Prime customer, I have been experiencing a very critical issue with a high-value order being misdelivered, without signature to a fake name (or at least not anyone in my building). I have spent over 20 hours talking to customer support, their managers and their managers' managers throughout the last 3 weeks. Every conversation is going in circles; their chain of communication is virtually non-existent; let's say their CS representative Mr. X doesn't know what their CS representative Mr. Y said, so you have to explain everything from the beginning every single time, even when being transferred! The best part is when you get conflicting responses from different customer service reps... (sarcasm intended) - such as: we have a delivery signature / we don't have a delivery signature - which then obviously takes extra time to figure out. Some of the managers even had the audacity to close the conversation after I caught them contradicting themselves!! Please stay away from this company. I will be taking legal action against them based on these events and they will pay for everything wrong they've done.”

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Posted 5 years ago

“I had ordered on Amazon UK on 11 March. First time ever using Amazon. I reside in China. I used Amazon to buy a birthday gift for my friend in the UK. The gift was supposed to arrive 15 March. Today is 20 March, still have not recieved the item. Contacted Amazon 4 times, via the app as I can't call them from China. Was told over and over that they can only offer me a refund, that the item could be lost and that they have no way of tracking the item or getting hold of the courier service. No one answers my questions as to where my item is, or what is the delay. They keep telling me it could be lost. I can't believe such a big company can lose an item, and worst is that when they lose an item, they are unable to track it. The item is also no longer on sale, so if I refund, I can't purchase it again. And I want that item. It's so embarrassing to explain to my friend that I did actually get him a birthday gift but I have no idea where it is. Amazon blamed DPD, but when I contacted DPD they hadn't received the item yet. The agents tell me they will tell the internal team to sort it out but clearly nothing has been sorted out. No one has contacted me with information, and neither has my friend recieved his birthday gift. I am highly upset. First and last time I will use Amazon UK”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,401 reviews