Name: Amplifon
Rating: 3.03

“I live in the Falkland Islands. I was in Cowley in 2010 for 3 weeks. I popped into Amplifon and had an audio test within an hour. This was on a Friday. The hearing aids were delivered to the branch on the following Tuesday morning. Because of time limits it was not possible to complete the full bedding in period. However I have experienced no problems at all. I contacted Amplifon in Plymouth two years ago and they serviced my aids. When I explained that plans had changed and I wouldn't be there they suggested I post them and they would check them over. I got them back within three weeks co.pledge with spare tubes and domes. A first class service.”

Helpful Report

Posted 7 years ago

“Paid £3000 am still waiting for the hearing aid 2 months Not ready yet and I have called them many times no one answered every one ignored me people be careful from this company”

Helpful Report

Posted 7 years ago

Thank you for your review. We are sorry to hear that you are not entirely satisfied with your purchase. Can you please call our customer services team on 0161 209 7008 as this will enable us to investigate the matter further as we take these matters very seriously at Amplifon. Kind regards Amplifon Customer Services Team

Posted 7 years ago

“Customer service does not exist. They have sent me a "you're in default" letter before I even got my first month's statement. Now they won't answer the phone or call me back when I leave a message.”

Helpful Report

Posted 7 years ago

Dear Sharon, Thank you for your comments regarding the letter you received. Could you please contact Amplifon Customer Service on 0161 209 7008 as there maybe some confusion regarding the sender of the letter. Our Customer Service Dept are always available and ready to assist - 9.00am until 5.00pm Monday to Friday. We await your call. Kind regards Amplifon Customer Services Team

Posted 7 years ago

“This company are absolutely awful. I work in customer service and if I spoke and dealt with my customers the way their "head of customer services" Irene does then I would be fired. Miss sold a £3000 hearing aid, been sent back to the manufacturer who says there is nothing wrong with it, even the audiologists agreed their was. Requested a refund was told it had been too long, explained was made out to be a liar by first audiologist fare visiting every week for 4 months. Refused to give a refund. Went to NHS and was seen to and sorted out within a day. Never use this company they don't care about you or your quality of life. Do yourself a massive favour and go to the NHS.”

Helpful Report

Posted 7 years ago

Dear Ms A, Thank you for your feedback. We need to investigate further, but in order for us to do this, we would require a postcode, customer ID or order number. In order to take this further, please could you contact our customer services team on 0161 209 7008. Let me re-assure you that we take your comments very seriously. Kind regards, Amplifon Customer Services Team

Posted 7 years ago

“Amplifon referred me to a local audiologist so I went in for a test. This "professional" didn't even bother with a hearing test, she kind of fooled around a bit and asked questions. I found some aids that I liked and asked the price. Then she laughed when I showed her the referral card and asked for the discount. Needless to say I went to BuyHear.com and got my aids for less than half the price she was asking and I am getting full service from a hearing aid programmer that programs more hearing aids in one year than a local audiologist will program in 15 to 20 years. Thanks, but I'll go with the most experienced programmer that charges half the price. Don't be afraid to order online as long as its from BuyHear.”

Helpful Report

Posted 7 years ago

Dear Glen, Thank you for your comments. I am sorry to hear that you were less than satisfied with the level of service provided by Amplifon. In order to help us investigate further , can you please call us on 0161 209 7008. We need to take some further details to start our investigation e.g. Your full name and the branch you visited. Let me re-assure you that we take your comments seriously. Kind regards Amplifon Customer Services Team

Posted 7 years ago

“I have had Amplifon hearing aids for nearly 6 years but the audiologist now says that they are obsolete which I can understand but the cost of replacements are prohibitive to a pensioner with the 'Diamond' @ £ 3000 and the Platinum @ £2200 (with 45% discounts). It is hard to believe that the 'Diamond' LiNX 0 actually costs over £4350!”

Helpful Report

Posted 7 years ago

Dear Philip, The Ampli-solutions Gold, Platinum and Diamond packages relates to the particular hearing aids purchased and depends on the level of technology involved. The various packages relate to how many years free cover for repairs and free batteries a customer can expect to receive. Every hearing aid supplied by Amplifon includes Life time aftercare for the life of the hearing aid which involves a full annual Hearing Health Review and an ‘On demand’ service where a customer can contact any of our nationwide branches for service and advice. Amplifon’s pricing structure is very competitive and we believe our Aftercare is amongst the best currently available. Many thanks The Amplifon Team

Posted 7 years ago

“Went into the Cheltenham branch on Tuesday 22.11.16 to find out about appointments for hearing tests & was given one that afternoon. I saw David who was very good & explained everything in full detail to me during my appointment which took about 1 & a half hours. He found out that i had hearing loss that was worse in my left ear & i am unable to hear high sounds.He fitted a hearing in my ear & could tell the difference with it,then he went over all the types of aids i could have & recommended i did not go for one of the very expensive ones.The one i came away seems to fit nicely & do a very a job,tried it at work foe first day today 24/11/16 & i found i could hear a lot better with it.I have a follow up appointment next week to ensure everything is ok,so i am happy so far.”

Helpful Report

(Cheltenham) - Posted 8 years ago

“This is a response to Amplifies response A loose part on a toy is a choking hazard and H & S would be all over that.Why is acceptable to have lugs come off a hearing aid in an ear canal which necessitated two emergency GP surgery visits and nearly hospital.You say it is rare but the fact they come off is wrong let alone blaming somebody for pushing them in to hard. You then gave mum another style instead of offering a refund but they were completely unsuitable.Mum has narrow canals and they block up quickly within days and require filter cleaning.Mum cannot clean the filters as she has claw hands and arthritis as well as being registered disabled.You advise that a consultant checks she can fit and clean at time of providing yet it was patently clear by the state of her hands that she could not manage.It is wrong of a sales company to say get another family member to do it especially when Mum lives alone.Your latest offer to clean involves her taking the packet to the post office and sending special delivery which is expensive.Not really practical when filters need changing every 7 days so you would be without for several days per month.It is clear that these were not fit for the specific customer and should not have been provided but targets and profits before customers-Disgusted with attitude of customer services”

Helpful Report

Posted 8 years ago

Dear Mr Woodall, Again thank you for raising this issue. It is important to point out that there are currently only 2 types of hearing aid fittings available. Those that fit behind the ear which were the first style supplied to Mrs Woodall and those that fit inside the ear. Mrs Woodall initially coped well with the behind the ear fitting, however as soon as we were informed of the dome becoming detached these were exchanged without delay to the in the ear style. Mrs Woodall did not request a refund at anytime as her priority appeared to be the need to hear and no concerns were raised by Mrs Woodall in respect of the benefits of either set of hearing aids. Again we would point out that basic maintenance of the aids such as cleaning, changing batteries and wax filters must be carried out as often as necessary. We have offered to assist Mrs Woodall in whatever way feasible. As Mrs Woodall has home visits we are prepared to offer any assistance that is practical by calling out to see her when possible, however it would be most helpful if Mrs Woddall has a carer that they also assist Mrs Woodall with the general maintenance of her aids to ensure that she is not without than for longer than necessary.

Posted 8 years ago

“Mum now aged 91 had aids fitted that resulted in two trips to GP who nearly had to send her to A @ E as lugs came off in her ear twice They changed them for a different style as a"gesture of goodwill" for another style which went into ear more.Mum's ear canals are narrow get waxed. Apparently she has to clean filters every 7 days.Supposedly at assessment they check to ensure that customer can clean, but given mum has trigger fingers and clawed hand through arthritis not a very good check.Mum told the lady who came out to visit that this was happening and she couldn't hear as a consequence.Eventually we wrote to customer services who gave us what I would consider to be a dismissive couple of letters back.I rang up and the lady I spoke to was the most arrogant person I have ever experienced in any customer services with a customer empathy count of less than zero.At the end of the day they have sold and persisted with hearing aids that cannot be managed by the customer”

Helpful Report

Posted 8 years ago

Dear Mr Woodall, We can see in 2014 that Mrs Woodall was supplied with a pair of hearing aids that fit behind the ear as these were the most suitable for her level and type of hearing loss. Unfortunately 12 months following the fitting of this style of hearing aid Mrs Woodall reported that the tulip dome that fits on the end of the receiver had become detached on 2 separate occasions. Whilst such occurrences are rare it can happen from time to time and is usually caused by the dome being pushed too far into the ear canal. In order to avoid a recurrence of this problem Amplifon exchanged the hearing aids to a design that fits inside the concha of the ear. This style aid has no dome, however cleaning and maintenance needs to be attended to regularly due to the environment surrounding this style of hearing aid. We understand that this has been an issue for Mrs Woodall and Amplifon have offered to carry out the maintenance for her wherever possible and suggested that the aids be returned by post in order for this maintenance to be carried out. We have also suggested that a family member be present so that the general cleaning and maintenance of the aid can be demonstrated in order to assist Mrs Woodall. It is important that we point out the logistical difficulty any hearing aid supplier would encounter if the supplier is then expected to carry out weekly or daily visits to a customer to carry out basic maintenance. If contact our customer services team on 0161 209 7008 for any further assistance.

Posted 8 years ago

“I took the time to attend an interview for this company. I asked on numerous occasions for feedback about my interview was promised call-backs never happened.”

Helpful Report

Posted 8 years ago

“Made out my dad is a liar he wrote on the calendar an appointment for today when I rung up to find out when they were coming had no record of it ever though he saw him out it intohis tablet too many salesmen try specksabers.”

Helpful Report

Posted 8 years ago

“This review is about Peter Barlow at Chichester branch: He's the best audioligist I have encountered, and, due to my particularly tricky hearing loss (auto immune inner ear disease) I have tried quite a few. Some were good and tried hard, others made minimal effort to get the best hearing aid for me. Peter however was the most understanding and also the most 'on the ball' from the technical side of things. He even downloaded an article for me which was very kind of him given that I didn't buy any hearing aids from Amplifon in the end - BUT once I get to the stage of needing hearing aids, (i.e. my hearing is stable) Peter is the practioner I will return to since I trust him completely not just to 'shift product' but to try to get the best possible hearing quality for you.”

Helpful Report

Posted 8 years ago

“I have had my hearing aids for over 2 years from Epsom Branch and couldn't praise them enough from Oonah the receptionist to Simon the specialist he was very experienced and very knowledgable,He took a great deal of time and patience to reassure me well done.I recently recommended a friend to him and she purchased expensive aids on 29th Feb still waiting for MS vouchers for recommending new sale.Only other issue recently had to return 1aid with a problem and the cost£99aids are just over 2 years old I do think it is a very high cost to pay I know they are then covered for 6 months but if I have problem with other one another£99!!!!”

Helpful Report

Posted 8 years ago

“PLEASE READ AND THINK.!!!!! I used amplifon at Walsall after seeing it on the internet. OH BUGGAR,,,, What a mistake, I had my aids fitted seemed very professional while they were taking £700 pounds from me, HOWEVER, I found out since paying the horrendous amount for the aids, not only were they of no use due to very little or no difference, I found that they wriggled out and I had to keep pushing them back in again,, I mentioned this to their head office and is all I got was ```WELL what do you want us to do attitude``` I found the after care content zero, and not only that they only supply 12 batteries per year , any more you have to pay for, Hence they don't supply enough to last the year till the first service,`` What ever that is`` mine did not work long enough to get that far, Then I find out that you have to pay for any repairs supply of batteries and any alterations,,, GOSH they don't give anything for the money but by Christ they take take take, I eventully went to NHS, oh my god what a difference, they care ,,I got a hearing test my aids supplied and fitted, service every 6 months ALL batteries, tubing, and moulds, supplied free and a helpful support line, TRUST me go NHS DO NOT TRUST AMPLIFON, I cant stress enough you have being warned,,, They advertise Saturday opening, check out Walsall they are closed, no offer is available for help out side hours, even though they offer home visits, NOT EVEN IF THEIR STAFF LIVE ON THE SAME ESTATE, ,,, BAD BAD COMPANY,,, LEAVE THIS COMPANY WELL, WELL, ALONE...”

Helpful Report

Posted 9 years ago

Dear Dr Norton thank you for your feedback. We regret that you have been unhappy with both the service and hearing aids supplied by Amplifon. However there a number of inaccuracies in your comments which we would like to address. Our records indicate that your hearing aids were fitted on 13th November 2014. Your particular hearing system includes the Ampli- solutions Gold package which entitles you to 2 years free warranty to cover repairs and 2 packs of batteries per year per hearing aid 24 in total. All additional packs of batteries can be purchased at a cost of 99pence per pack. The package includes lifetime aftercare for the life of the hearing aid details of what the aftercare includes was supplied at the time of purchase. Having received no further contact from you following the fitting informing us of any problems you were contacted by Amplifon in April this year for your first aftercare appointment, however this was rejected at which time you reported that you had since acquired hearing aids from the NHS and requested a refund on the aids purchased from Amplifon. We would still very much like the opportunity to assist you with your hearing aids and would recommend that you contact the branch that supplied your hearing system and they will do all they can to address any problems you may be experiencing.

Posted 9 years ago

“Crap company, 1600 pounds sterling for 2 hearing aids from the Chichester branch. Yes I did have 2 weeks trial but it was not long enough, I never got to grips with the settings and in the end I just got fed up with trying to make the system work so I could hear properly. After one stopped amplifiying and the new lady assistant just cleaned the mic (not the speaker) and said it was ok but it wasnt, I decided Id had enough. Particularly difficult for me was wind noise when outside and background noise in social circumstances. Yes they did ask me back every 6 months but the adjustments did not produce an improvement to my listening. Total waste of money. John Foster”

Helpful Report

Posted 9 years ago

e can see that your hearing aids are now 5 years old and since the fitting no issues were raised. The Ric on one of your hearing aids was replaced in 2012 and a further replacement on the other aid was necessary in 2014. We have tried to contact you to invite you in for further aftercare but our records now state that you have moved from the address we hold on record with no forwarding address. We would very much like to continue to offer our assistance and would suggest that you contact our Customer Services department on 0161 209 7008.

Posted 9 years ago

“I have used Amplifone hearing aids successfully for two years now. For the last few months Kingston upon Thanes Branch (my nearest branch) have offered poor service. A locum, who did not know what he was doing. Closed Thursday, Friday and Saturday each week. And now, 10.20am on Monday, no one answered the phone . WHAT IS GOING ON THERE! I am going away at the end of this week, for a month,and I need (and the locum allegedly ordered, the small fine plastic ear ends for the ends of my hearing aids BEFORE I leave the UK! HELP!!”

Helpful Report

Posted 9 years ago

We regret the issues you have experienced with the Kingston branch, but can assure you that we are working hard to resolve the problem. In the meantime all calls are being diverted to the Customer Services department and we will arrange for one of our alternative branches to assist you.

Posted 9 years ago

“If you want to buy a pair of hearing aids and have them sent back to the manufacturer 4 times in the first 2 months then when you receive them back yet again and they are still not right them this is the company you want avoid go else where”

Helpful Report

Posted 9 years ago

“Paul J Thanking Caroline Jones at Carmarthen for the professional way in which she gave my earing test and I would most sincerely advise others with earing problems to pay a visit to the Carmarthen shop I was a 100% satisfied with the treatment and the earing aids I purchased THANKS FOR IMPROVING MY EARING”

Helpful Report

Posted 9 years ago

“Visited the Colwyn bay branch after poor service from Specsavers and Ormerods (Boots). After a 5 minute chat about my issues with the other companies , Mr Williams provided me with a solution . He went on to do a thorough test which included word tests, demonstrated some aids and gave me options of solutions. At no point did he try to sell me anything, I made my own mind up. I have now have my aids for 2 months and am amazed at them and especially the fact I can take phone calls on them. The after service is excellent and friendly. All branches will vary depending on the dispenser but if you are in North Wales, go visit this branch.”

Helpful Report

Posted 9 years ago

“Bought my hearing aids 7 years ago. Never got on well with them. Too loud or too quiet and did not feel comfortable. In loud company I could hear better without them. On the 6 monthly check ups they were adjusted but still not right. The last year they have been trying to sell me new aids but why spend £2000 for a product that I am not happy with. I decided to go National Health. I was seen within 3 minutes of appointed time at Maidstone Hospitaland 45 minutes later walked out with a pair of hearing aids which I have worn 16 hours a day since. NO CHARGE and free batteries which last 14 days - 4 times as long as amplifon. Worn the aids for 4 weeks before posting this review. A very happy NH 'customer'.”

Helpful Report

Posted 9 years ago

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