“Very disappointed with anglian home improvements as they never turned up to give a quote! I rang on 08003893087 on Wednesday 22nd and the guy on the phone gave me an appointment for Saturday at 10, i waited but nobody turned up to my surprise! Not going to ring them ever again or recommend them to anyone as they would let them down as well. Sounds like a bad imaged company.”
“Just about everything! To start, people just not turning up. I could write a book on the catalog of errors made. My indoor walls destroyed, attitude really bad. My contract had a sill included for a window, the fitter, put the window in, and when asked why wasn’t the sill in, he replied, they didn’t send me the materials! I was promised a discount for all the trouble and damage to my property. I was waiting for a revised bill, then got a call threatening to take me to court for not paying! Absolutely outrageous from start to finish. The product itself is good, everything else a complete shambles and very stressful. My walls are not right inside, but I was so stressed, agreed to pay with a £50 discount, and was told no one had authority to even offer me that! Given the choice I would give no rating for Anglian, and actively advise people not to use them”
“I had Anglian windows fit 4 small and 4 normal windows and 2 plastic doors total cost £11.800
It took 2 years from start 2 completion
I wouldn't recommend this company to anyone [COWBOYS ]”
“Dear Customer Service Team,
I placed an order for windows on March 24th. On April 19th, a surveyor visited my property to assess the installation requirements. Since then, I have not received any further correspondence regarding the status of my order.
I have sent countless emails and phone call but nothing”
“I have been left with poorly fitting secondary double glazing that steams up during cold weather.
Terrible customer service. No one will talk to me.
I am having to go to the Ombudsman
DONT BUY FROM THEM”
“Missold a door by agent. Now being threatened by a thug. Pay up or else! Won't be paying anything. Being a pensioner doesn't give them a right to say or do what they like.”
“Came to quote, price was 15% over other quotes received including their pressurised you'll get a discount if you order today sales tactics. Awful company won't touch again.”
“Made an appointment, nobody showed up or contacted me, and I had taken a day off work. They have just done exactly the same thing with my daughter. Give these a miss!”
“What went wrong? Everything. Miss-sold a door that could not possibly have fit, had to chase the surveyors. Second option door ALSO couldn’t fit without major brickwork change, and wasn’t available in the colour we’d signed for. Couldn’t get through to their customer services, couldn’t get through to their complaints team for any updates on getting our deposit of £1000 back - it took me well over a month and took for me to threaten legal action and reporting to
The FCA before they have back the deposit. Hard sell, miss-sold, no follow up, no support, no compensation. Would NEVER recommend.”
“***THE ABSOLUTE WORST COMPANY***
Paid deposit for a door in January. Months later somebody else comes to measure it and then more waiting. Constantly chasing them for an installation date. Installation date comes and goes. Still not heard anything. Constantly ringing them and never getting a straight answer always ends with they will get another department to ring me back (which they never do) Wish I didn’t bother.
Further update, after called again on day of installation was told a delay in a part so when asked about what part they then told me it’s a delay on the door.
Had zero updates from the company throughout. Worst than useless.”
“Yes the bad experience continues. I wrote on here 2 weeks ago - I have Emailed most days since then with NO reply. Don’t bother phoning cos either they don’t answer or you are put through to the wrong department. They owe me my deposit after cancelling, of £282. Still waiting - how much longer Anglian?????”
“As a former Anglian field manager, I can vouch for the poor quality products and the installers for the most part. The fitters are all sub contractors and are paid one of the worst rates in the industry, so what do you expect ? we had to deal with the same issues day after day and our primary role was to ensure payment was made. I wouldn't have these windows for free, they use a flipper gasket in the frame and nothing in the sash, they rarely seal correctly.”
“Windows fitted March 28th 2024. During fitting a glass pane was cracked. Immediately the installation guy phoned it through and ordered a replacement. We were told up to 2 weeks.
The day after fitting Good Friday we had a call asking about our installation and I explained about the damaged window and he said within 2 weeks we would get a call to arrange replacement fitting. He then went on to push for us to have another sales visit for windows downstairs. At the time we were on a London bus visiting our daughter and politely explaining we were trying to enjoy the bank holiday weekend!
Roll on 2 weeks no news.
I phone Monday 15th April to be told the replacement window came in on the 8th so she said she would email our local rep for him to get in touch.
Roll on Monday 22nd April I phone again. She resends email. Another week’s passed and nothing! I know phoning tomorrow I’ll be told the same and another email will be sent. It feels like they are on the ball to get the sales in but not the after service. It’s a shame because we still have our downstairs windows and doors including a big patio door left and at this rate if this is not fixed soon we will not be asking Anglian to quote!”
“I’ve been complaining about the poor finish to my windows and front door since May 23 it’s now April 24 and it still not resolved. They originally messed up my survey and had to remake the widows. I’ve had to send the dozens of emails to resolve the issues they have sent out 2 engineers who have failed to resolve my problems. I’ve had 3 occasions where they have told me that I would get a visit to resolve the problem and nobody has turn up!”
“285 days it took from a 4 hour sales pitch to completing my installation of windows & doors. Catalogue of disasters, damage to property. Recompense £750 , absolutely shameful. Would never recommend.”
“I am compelled to leave a 1-star review due to ongoing issues with Anglian Windows/ Home Improvements. On 06/02/2024, I placed an order and paid a deposit, with a promise of early installation within 6-8 weeks to gain a further discount and had to be signed on the night, who said the hard sell was dead?. After having to personally chase to arrange the survey, which finally took place on 28/03/2024, I am still waiting for a revised quotation despite being told it would be ready within a few days.. My follow-up communications have been met with requests for information I had already provided and still no formal response regarding the quotation. The lack of effective communication and constant need to chase for updates is frustrating and unprofessional. Avoid this company and the other companies that they own at all costs.”
“Never use the firm...it's takes them 14days to put windows and doors in..top windows was secure..left all the plastic in the garden. In the end it took them a year to sort it out. Sorry I can't recommend this firm at all”
