“Extremely poor!
Composite front door fitting
We had a composite front door fitted. It looks lovely, although we were (and still are) unable to get in and out easily. The door was not fitted in the correct position (only by 1-2mm so not much) so the lock mechanism does not slot into or release from its keeps. We asked the fitter, the site engineer and the manager to visit the property and fix the problem. They tried spraying the door with grease, shaved some metal off the hinges and some other stupid and unhelpful things. We complained to customer services which was a waste of time. They absolutely don't care! And equally are not concerned that we (or anyone visiting us) are unable to use the door. We contacted the lock manufacturer direct who provided us with their guidelines on how to fit the door so the lock can release easily and an engineer from the lock company even went to the trouble to Facetime us so we could show him the problem. He agreed that the door was not fitted to specification and, although we sent this information on Anglian, they simply dismissed us and told us the door is fine. Although it is perfectly clear that the door is 1-2mm in the wrong position, the only solution offered by Anglian was to install a knob so we can push and pull the door to release the lock mechanism (rather than just turn the lock and open the door)! We were told by Anglian that it is standard practice to push on a door (on the inside of the house going out) to release the lock and pull the door towards us (from the outside going in). I have never had to use this manoeuvre to open any door ever! I was even told that Anglian have no obligation to install this knob - it's a gesture of goodwill! We did not accept their gesture! The door simply needs to be moved 1-2mm. I asked customer services about their complaints procedure and I was given an email address to make a formal complaint which I did. Guess whose desk the complaint email landed on - the same person who provided the email address - the same person who has been dismissing me ever since the door was fitted. So don't bother complaining - they simply don't care. I find it disturbing that such a well known company can be satisfied that they have left customers unable to use their new front door. The one engineer who was able to open the door with ease was around 6ft 5" and built like a tank! We were told the the door would loosen up in time. Well, six months later, we are still unable to open the door! In essence, I would vehemently not recommend this company! They are not only rude, uncaring and dismissive - they will not resolve any issues you may have! And there is no complaints procedure.”
“really bad installation awoid
I giwe one star because there is no zero to discribe quality of this company.
On installation day all was perfect till I pay money.
After all change for whorse.
Door was installed wrong way with large gaps between frame and frame was damaged cracks and holes drilled and llefted.
Book service
Whait for reply about two months they came only after my call where is team?
That day they came for adjustments only ....waste of my all day.
After another month they reinstall my frame still not correctly but ok.
After two weeks changes start cracking and bits filling off.
Also book service ..this time nobody show up .
No contact with me at all.
I rebook my servive and again nobody show up.
Still no contact withe.
Complitly Ignoring problem .
Pepole! newer ewer! use this company it's not worth your money time and energy.
Any builder from street will install this better than Anglian did department from Basingstoke.
Customer service newer replay for my emails.
Again ignorance.
Anglian you better do something because at the moment this is contract breaking rules ...
I will make sure nobody who I know will be your client .”
“DO NOT USE. YOU HAVE BEEN WARNED. Only giving 1 star because I can’t give 0. I signed my contract on 3 January, and still don’t have my windows and doors on 3 June. Cancelled on me twice the day before install. Won’t deal with complaints and staff rude.”
“Absolutely worse company I have had ever had the pleasure of dealing with Stay away from them they are complete crooks you can’t get hold of anyone to cancel an order and then you get slapped with a letter saying you are outside the cancellation and not entitled to a refund. I will be taking them to a small claims court as all correspondence was recorded and documented to prove of the ill tactics and will get back not only my money but another chunk of there poor reputation. The sales rep John M disappeared once he had our money”
“Customer service is diabolical, very poor work leave you with a botched job and thousands of pounds out of pocket. DO NOT USE. Get more ideas look on fb Anglian dissatisfied customers.”
“The young sales lad dosent understand a polite no and dosnt know when to stop pushing questions and anwer This week Ng5 area.plus not professionsl to cold call on pensioner home owners.”
“Sat here beside my Very expensive Anglian patio windows with gale's outside and draughts coming through locks and gaps. Complained when fitted as looks like it was miss measured, but they were not interested. My advice, don't bother.”
“This has to be one of the worst trading companies in the uk. Will take your money quick enough then your left with poorly fitted product with terrible after care service.”
“Poor workmanship
3 months to install door despite sales advisors stating 1 month
Customer service ignore the complaint and try fobbing you off
When they fixed the door that broke after a week, they ticked all the customer boxes rather than me saying it was fine and it looks like a bodge job
To top it off, I noticed sealant coming out of the letterbox
Waiting a week still for a a manger to call.”
“Angilian can't not do job properly. They are learners from coustmer with get paid.they don't keep promis 10 year warranty its only in the paper.fallen from the wall.
East London coustmer.”
“Rubbish customer service! Rubbish products! Window latch broke while still in guarantee, was told that would send one in the post to fit ourselves! Front door lock broke so house unsecure aske d for an engineer said they couldn't say when one would be out, therefore had to get a locksmith at the cost of £150.00 reported that to Anglian, they said a Paarl from the Service Department would call us, no such call received!”
“Anglian were VERY EXPENSIVE (nearly £7,500 for four full size windows and one small one) but we thought it would be worth the cost having previously had a good experience with them. We were wrong - as their own fitters told us, they have gone down hill drastically in recent years, and their service was AWFUL AND STRESSFUL IN SO MANY WAYS:
1) The installation left MUD, DIRT AND DAMAGE on our walls and all over the ground floor, bits of wood and dust all over the installation sites, fingerprints all over the windows (including one that can't be reached without scaffolding) and they dropped expandable foam into our guttering and down-pipe, which would have cause an expensive blockage had I not noticed.
2) They installed THE WRONG WINDOW PANE (clear instead of frosted) in our bathroom, which left neighbours able to see in and my wife (who lives with a disability) unable to use her customised bathroom for the six weeks it took to fix it.
3) The installation left GAPS IN OUR WALL - I could see clear daylight through some holes. This let water into the walls - we now have WATER STAINS that we will need to repaint over, at our own cost.
4) SEVERAL PRODUCTS WERE FAULTY OR DAMAGED - for instance, sash windows fell open unless locked shut, and several catches and locks were chipped and damaged. This took over three months to fix.
5) It took EIGHT MONTHS and 5 visits to complete a job we were assured, even in the pandemic, would only take 3 months and one visit.
6) During this time they REPEATEDLY MISSED OR CANCELLED APPOINTMENTS - sometimes with no notice at all, even though we'd waited in for them. They claimed they'd tried to call several times for these missed appointments, but their own call register shows this wasn't true.
7) I lodged several formal complaints, which were escalated to senior management. The first one took over two months to even acknowledge. I NEVER RECEIVED A RESPONSE TO MY COMPLAINT when it was escalated to Regional Manager Martin Dempsey. My follow up emails were just ignored. It became apparent early on that they really didn't care about the shoddy service they were providing - they just wanted us to pay and go away.
8) For all the inconveniences we were offered a discount amounting to around 2% of the total bill. This doesn't leave much over from the cost of the parking permits we had to give them for the multiple visits and the cost of paint that we'll need to paint over the water stains and chipped walls. They tried to claim that a small plastic vent and small metal child lock they installed was worth an additional £100(!), but this was just correcting items missed on the original installation.
Please save yourself the stress and effort and get your windows elsewhere.”
“My mum employed Anglian to build a garden room spending a considerable amount of money with them. She was unhappy with some aspects of the work and has repeatedly requested them to come back and make good. This has been going on for a couple of years and is really stressful for her and their customer service is non existent. I have now reported them to trading standards but they are not a company I would recommend. If anything goes wrong they don’t want to know. Shocking way to treat customers. I’m giving one star reluctantly as I can’t give ‘no’ stars. I’ve also tried to lodge a review on trustpilot but they have an ‘integrity’ team (LOL) who have a time limit on reviews apparently. AVOID”
“Avoid avoid avoid. They have damaged our home, taken 18 months and reinstalled the windows and doors to correct negligent work. Choose any other company.”
“Had to call them out twice within 6 weeks of front door installation. Got locked in my house for hours as the door would not open so had to take leave from work. The guy that came out eventually got door open then pointed out flaws with the installation. The door is now sticking. Complained to customer services but got fobbed off, refused compensation and told if the door lock fails out of their office hours it's down to me to pay for a locksmith, not their problem. They are coming out for a third time to hopefully to rectify the faults on this installation. As I paid thousands for this I would expect top quality workmanship and customer service but I got the opposite. Would never use them again”
“Ongoing issues with their door. Poor quality and appalling service. Had a cracked golden panel on the front door 6 months after they were installed. It cracked again 1.5 years later. They have been fobbing me off for 4 weeks and have now said that they will not fix it. The first excuse was that they no longer work with this supplier (even though the door was under guarantee) and when that was argued they said that we caused the damage so they won't do anything, however, they can send out a sales rep to give us a new quote for us to buy another front door - they must be having a laugh if they think we are ever spending another penny with them. Stay far away from these cowboys and take your money elsewhere. I am taking them to court.”
“What a joke this company are. We moved into new house November 2020. Previous owner had windows and composite Front door from Anglian. The front door is faulty. Hinges have dropped door wont close without lifting and ramming closed which has subsequently damaged trims seats and frame. Service Manager came out in December, fiddled about with door, then said needs parts which he would order and send someone back. After chasing, Engineer turned up in January, fiddled about and said needs parts, which he would order and come back. What a surprise, no one came back. I chased and spoke to someone in customer service and guess what? I was emailed a link to place a service call! Well today 12th April Engineer turned up. Guess what, he fiddled with door and said it needs parts and is a 2 man job, its like Groundhogg Day. I asked him to call manager whilst I was there. I spoke to Service manager who conveniently could not remember coming out to me.”
“I placed an order for a porch in November 2020. They were suppose to fit it in January 2021. As of April 2021 I have not had the porch fitted. I asked for my deposit of almost £3000 back they told me no because I have a contract with them. What an awful company.”
“Rude installers who forged the paperwork on the "sign off" sheet they handed me with my bill, as they were leaving. They ticked everything to say they had gone through it with me, but they went through nothing. Furthermore, they cut through my phone line and didn't even bother to tell me.
I put in a complaint and the manager was supposed to phone me back but, of course, he didn't bother.
Not only will I never touch this company again, I urge you not to.”
“Ongoing issues with a conservatory that is in warranty. My conservatory developed a leak, I contacted Anglian on the 27th of October 2020. I was given an appointment for a technician to visit on 02 December 2020. I was told both sides of the gutters had parts that are inefficient causing leaks and need replacing to stop leaks. The next appointment booked was 15th January 2021, the technicians arrived with the wrong parts! The next appointment alleged earliest appointment given to me was the 10th of March 2021! Meanwhile, I sent several emails requesting parts to be correct and assured everything was in order, subsequently, on the 10th of March I was called on the day to be told the appointment will be cancelled due to rain! The appointment was rebooked for the 17th of March 2021, the technicians turned up and again had the incorrect parts. When told this is not the first time this has happened the technician shrugged their shoulders. For the second time the technicians blamed the office, on speaking to the office they advised they can only order parts instructed by the technicians. I made 4 calls on the day requesting a call back without any success. The issue is still ongoing. A complete lack of accountability and serious breakdown of communication to the detriment of its customers.
I'm surprised Anglian has survived their inefficiencies. Do not purchase from them, their customer service seems to fail customers at every given opportunity.”
