“Best prices to trap you. Then the heart ache begins sent prescription off got order then they took another £225 from bank. They insisted prescription only lasted 30 days Yes it did for controlled drugs my order was for prescription drugs. Clearly the computer says NO. NEVER USE THIS. COMPANY AT ANY COST”
“Animed failed to send one item in a multiple order, and have failed to correct the problem, so they've basically nicked nearly £7 of mine. The item went out of stock the day our order arrived, so I have little doubt it was out of stock when my order was picked and packed. Animed's policy is that you have to photograph the packaging and the items you did receive (why??), before they will even investigate. As they don't include a packing note with the order, if your partner unpacks it (as mine did), he or she will have absolutely no idea that Animed's policy is purely designed to avoid customers being able to complain about items that Animed haven't sent, and which have been charged for. My email explaining about this never received a reply. This company really doesn't care in the slightest about their customers in my humble opinion, and a cynic would say that they're fraudulent. Avoid at all costs!”
“Awful customer service, won’t respond to emails, system took money from my paypal account without me even logging into paypal. I have asked on several occasions how their system can take money from paypal without me logging into it, ZERO response. Email now sent through paypal to see whether they respond or not.”
“Worst customer service won't reply to emails order cancelled within mins of placing order still took money from account and still no refund 1 week now and not 1 single reply AVOID”
“Despicable service and appauling communiction!!!!!!!! leading to my cat suffering due to Animeds incompetance. Several email back and forth as they kept emailing saying they couldnt read the prescriptions. Resent and checked several times and could clearly read every word. Last email didn't even say what the issue with processing was. Now been waiting over a week and run out of meds causing my cat to become unwell with thyroid and heart issues. AVOID AT ALL COST . Will be logging complaint to relevant governing bodies.”
“My husband ordered dog food from this company which was lost by the courier. Trying to get a refund is really time consuming. No one replies to emails. He spoke to a customer service advisor who said she would call him and never did. Don’t order from this company as I think it’s too much of a risk”
“Because your website was not functioning correctly I was sent two boxes of food that I did not require plus three bottles of ear cleaner that I never ordered this has cost a lot of extra money which I did not wish to spend. Emailed the company but no reply.”
“My experience seems to match many others - one of frustration and delay.
My standard prescription took 36 hours to process and the fast track delivery that I paid extra for will, according to the person I spoke to, 'take up to four days'. I've been given a courier tracking number but told it will take up to 18hrs before it can be used. This is all quite bewildering and frankly infuriating when I urgently need to get insulin medication for my diabetic dog.
I won't mention the endless wait times on hold each time I call....”
“Placed order on the 08/01/22, o/n 1007373412, Still not delivered , Called lady who answered not interested then phone went dead!, Email 2 times, Nothing , DHL send emails & text Been delivered ,then we got your order will let you know , Nothing . Customer service from Animed is Rubbish , Just take your money then no interest , Hide behind "we are very busy at this time " YOU SHOULD LOOK AFTER YOUR CUSTOMERS OR YOU WILL NOT BE BUSY !!!!! .”
“I don’t understand why they almost get 4 stars on trust pilot? I wish I came here first to see how awful they are.
There is no customer support, phone line is always busy. No online chat service and took almost 2 weeks for a responce from my email after order was two weeks late.
This is not good when they are dealing with medicines and specialist items for vulnerable animals. Zero service available. My cat food arrived 2 weeks late and now waiting on a refund for other items and it’s taking ages. I am not happy with this. I know its covid partly but to have no one available for responses to phone or email is appalling.”
“Bad company who have a man at the end of the phone who is rude and aggressive.
They refuse to abide by uk consumer law.
Luckily I had paid by paypal who found in my favour.
If you want to lose money or have a headache this is the company to use”
“This is just my opinion based on my (very disappointing) experience of Animed but I would not (ever!) recommend Animed. For our new prescription they could not deliver in the times they stated in their online blurb nor in the time scale referred to in the confirmation email received. According to Animed the delivery time of 1 to 4 days is only after you have a “valid” prescription. A new prescription is not “valid” even if you have a proper prescription from your vet. It is only “valid” once the Animed vets check it. Unless it is an existing prescription which Amined have already approved, it will take up to 48 hours to be approved and the customer services adviser just kept repeating 48 hours and would not tell me what their current checking/performance times were. This is NOT clear when ordering. This is DESPITE THE CONFIRMATION EMAIL STATING A SET DELIVERY DATE. The customer services operator confirmed that delivery time could not be met. But confirmed no one will make contact immediately to tell you that. I was told after 48 hours I would receive an email telling me when my dog’s medication would actually be delivered. This is also DESPITE PAYING FOR EXPRESS DELIVERY. If your pet’s prescription has changed or is new, realistically I was told it will take about 4 or more working days. The fact the delivery dates can be changed is buried in the terms and conditions and in my opinion is not clear - unless you call. We were really fortunate that we called to ask for confirmation of the delivery date as the medication for our dog was needed urgently. I would use UK pet drugs (ukpetdrugs.co.uk) instead. We did and their advisers are lovely. They offer next day delivery and approve prescriptions immediately with no delay.”
“Trying to re-order prescription for pain killers for my dog, can't get through on the phone and they haven't responded to my email.
Not a way to run a business.”
“Used to be great, but have implemented a new warehouse system and now can't deliver anything.
Chased them 6 times for a prescription and dog food order placed early Sept. By late October they have stopped answering emails and the phone line is jammed.
Clearly something has gone terribly wrong in their business.
Give them a miss unless you want a headache!”
“Waiting now over a month for life saving medication {insulin}
A totally useless company giving the same excuse of warehouse problems. Any other company would have the warehouse sorted before they promise customers medication. My advice go to pet drugs online they will sort medication in just a few days”
“VERY bad delivery time - still waiting a prescription after 2 weeks
A repeat prescription has been displaying a status of "Pending Dosage Label" for the last 12 days. Repeated emails to both customer services and the prescription office have been ignore and phone lines cut off before being answered. Today I at last managed to speak to someone who promised to push the order through. 6.5 hours later, it still has not been actioned. I asked to speak to a more senior person 3 times, but no-one could be bothered to call back. I had re-ordered with 10 days supply of essential meds in hand; the stated delivery times are 3-5 days, so allowed for a small delay, but now we have run out.
Before this episode, I have been using Animed for many years. No More - they have displayed a singular lack of care, have not reacted to my complaint by either pushing the delivery through or apologising.”
“A repeat prescription has been displaying a status of "Pending Dosage Label" for the last 12 days. Repeated emails to both customer services the prescription office have been ignore and phone lines cut off before being answered. Today I at last managed to speak to someone who promised to push the order through. 6.5 hours later, it still has not been actioned. I re-ordered with 10days supply of essential meds in hand; the stated delivery times are 3-5 days, so allowed for a small delay. Without his medication my dog will end up in hospital, on a drip. Will Animed pay the £450.oo vet's bill?
Before this episode, I have been using Animed for many years. No More - they are displaying a singular lack of care.”
