“I would give this company a negative review.
For the last two years I have purchased a very expensive medication from them and my dog has just had to be put to sleep. The Next order was in transit and I quickly got in touch with them to ask them if they could take it back. They gave me a reply and refused giving the excuse veterinary regulations, blah blah blah.
I pointed out that it hadn’t even arrived yet and they started waffling on about storage conditions. I wrote to them and said I will never use your company again and did not receive a single syllable of a response.
Save yourself heartache and do not use this company because they do not care !”
“Ordered several times prescription meds service been good although have been let down once before for canninsulin delivery issues. Ordered last week to be told more delivery issues unable to fulfill order, they asked had I not been notified through email...No. Very unreliable, on their recommendation my order was resolved by Pet Drugs Online who I have dealt with before always been very good but goods cost more but for reliability and service I will stay with them.”
“This was my first order with Animed and it was just hassle from start to finish. They are difficult to contact, everything seems to take 48 hours to be actioned and they charge for express delivery which is misleading because their internal processes are anything but express.
It cost more to use your own Vet for prescriptions for sure, but it is a lot less hassle than dealing with Animed”
“Absolutely terrible service. We ordered a few items and one failed to arrive. They told us they checked the CCTV and all items were packed. Absolute rubbish. They currently have our money but we don't have the item. Do not use or at the very least film yourself opening any deliveries”
“If you value your pet's health and timely medication delivery, I'd recommend you think twice before using Animed Direct.
I recently placed an order with this company (order number #2007114290) for medication, which was critical for my dog post-surgery. I ordered it on Monday and paid for express delivery. According to their stated delivery timeline, I was supposed to receive it by Thursday. To ensure everything was in order, I called on Tuesday to confirm the vet check prescription, and I was reassured I would get the medication by Thursday.
However, on Wednesday evening, I received an email informing me of a delay from the pharmacy with no estimated delivery date. I called them again today, and the representative was very unhelpful,suggesting that I might receive the medication tomorrow, Monday, or even sometime next week.
If you value your pet's health and timely medication delivery, I'd recommend you think twice before using Animed Direct.”
“20% of tins of Hills Z/D Food Sensitivities Feline Wet 24 x 156 g were dented, two too badly to be used. Unfortunately I did not discover this until after the 7 day window allowed by Animed, could not provide photo evidence as my phone and camera too old (like me) and I had recycled the packaging. I offered to return the really badly damaged tins but Animed refused a refund. I can understand them wishing to avoid scammers but I am not one, so shall not be dealing with them again.”
“I’ve used Animed for years and have always been satisfied. However this week I ordered Prednidale (Prednisolone) 5mg. The prescription from my vet stated this exactly. Animed refused to
Issue the prescription saying as I’d put Prednisolone on the request they could t issue it and I had to get a new prescription from my
Vet. My vet said it was very silly, and that I would have to pay another £22.
Animed refused again to issue the Prednisolone so I’ve now gone elsewhere. Very poor customer service. No one rang me back. A different person emailed me each time and I had to keep repeating myself. Useless.”
“Have been with this company for a long time. Recently they seem to have delays in answering the phone and delays in dispatching items yet we still get emails advertising their products. The latest problem is that they have run out of my dogs tablets. Have they been reordered, don’t know, when will they be in stock, don’t know, is there a manager too complain to, no, never any available. The last time this happened the stock showed as six tablets available, we wanted sixty on prescription, they have the prescription. Because the computer showed six in stock, no new order was placed as it showed stock available. Surely this antiquated order system is a waste of time. Can the computer not be set to reorder when it reaches a reasonable level, not six. For a company that says it is there for our pets somebody needs to look at their systems and delays. Angry and bitter about customer service.”
“Have used Animed for couple years buying same prescription repeat medication
On the last order they changed the type without consultation to a chewing one rather than the dog’s usual swallow type which we mixed in with food
I requested in a telephone call to return the wrong medication and was told by the call handler that she could see the previous orders we’re always for the swallowing type and that was changed without consent or consultation
I was unaware that there is two types of pill speaking to other vets and suppliers they sell the swallowing type as these are more easily administered
Animed say they are not going to do anything about it and do not reply to my email
Be cautious dealing with this company, which I believe are unethical after paying them hundreds of pounds they don’t even have the decency to reply to me”
“VERY DISAPPOINTED AS A LOYAL CUSTOMER WONT USE OR RECOMMEND AGAIN!!
Have always used Animed when our Border Terrier required specialist Royal Canin food after being diagnosed with digestive problem. When I came to order my dog's usual food I noticed prices had rocketed and therefore compared to other suppliers!! I brought this to Animed's attention as I had received many emails reminding me to reorder my dog's food. I emailed them back to tell them they were not competitive and also that I was yet to receive any special offers, as I was promised some months ago. Their response - emailed to say they would remove me from their email circ. list!!”
“I ordered medication for my dog on Jan 4th, supplied the prescription but to date, 23/01/ 23 they have not been delivered Apparently Royal Mail have lost them . I have called six times to date and will have to contact them again tomorrow Last Tuesday Animed were going to contact Royal Mail to establish what had happened to the order This afternoon after yet another phone call to customer service I am informed by email that I still need to wait for Royal Mail to complete their investigation. My dog has now run out of tablets needed to control his epilepsy and Animed are unable to tell me when if ever I will receive my order, although by their own admission if they have to resend the order it is going to be several more days at best
Obviously I will never use this company again , that is , if my dog survives until I can get more tablets , but want to make others aware of exactly how bad their customer service is”
“DO NOT TRUST THIS COMPANY!! 2 of the 4 cat flea treatment pipettes they sent me where empty. I phoned them and was immediately fobbed off and told to email them instead. After almost 7 weeks I've still received no reply so I think it's fair to say they are ignoring my complaint. I should have read other customer reviews before buying from this company because it seems this kind of behaviour is standard for them.”
“I would actually give 0 stars if I could. Only order from this company if you want poor service which could compromise your pets health . When you expect courier service to arrive the day you will be in to receive it as its cold storage and they muck your order up so it will be sat outside . Absolute awful customer service I will be taking this to an official complaint”
“Extremely poor service. Part through a repeat prescriotion they take your money and then tell you the item is discontinued. One would imagine that would be it, but they tkre your money again next time the order is due! Customer services are full of excuses but not apologies. Be warned - there are a lot better options out there.”
“I order syringes directly with an operative. The wrong ones arrived and even though each syringes is sealed and packaged they refused to take them back where a vets practjces would. Also ordered insulin and was told I had to be there to take delivery when I asked if I would know when they said I would get a time slot I have been waiting since 8.30 am and am only told it will be delivered before 6pm. The tracking system has said its going to no 86 for the last 3 hours and I am 106. So in other words you have to wait in all day This they are charging me extra for and not how they explained it would work. There are other companies out there and I suggest you use one of those this company has no vetiver back up doent know what it is doing. Hopeless.”
