“Their lack of ability to support you when you are locked out of your iCloud because of a damaged product that does not allow you access to the iCloud
It feel crazy when you have to enter your password to recover your password or use your old phone (broken) to access your replacement phone and support can do nothing to expedite a seven day waiting period. I appreciate security but other companies can pull it off in real time.”
“I hate Apple! It's so inconvenient when trying to work with several devices. I have 6 kids. There's no way I'm buying them all expensive iPhones. I use my laptop for work and other devices for my second job.
Today I got an email giving me a few hours to reset my Apple id due to suspicious activity. But there's a 1 hour security delay on my phone. It says I'm in an unfamiliar location. This POS phone doesn't leave my house, yet it's in an unfamiliar location. How frustrating! I'm not buying these products for my kids, ever! We're sticking to Android, where everything is convenient and their features are the same as Apple's.”
“I have had a number of Apple devices over the years and it seems like the quality of the devices are going down every year. Simple functions like bluetooth sharing are not working on 10th generation ipad, purchased brand new and the Apple Support are not able to resolve it. Generally wasting hours of our time. Really disappointed.”
“I had updated my apple tablet to iOS 18.1 have had nothing but trouble with my notifications ever since. Before I installed that my tablet was running great that’s why I bought Apple products. I had called customer service on 12/18 about not getting notification alerts on my email app on either device. A numerical number or a sound alert. And I do count on those alerts so I don’t have to go into my tablet where before if I missed the sound alert a number would be there. I talked to a representative and he took over my tablet and I thought I had the problem fixed…but unfortunately that was not the case. So I called again 12/19 and retold the same story so that representative took over my tablet and undid the other representatives former corrections and told me to update ios18.2 which I reluctantly did after my bad experience with 18.1. He also took over my tablet and reset it with no resemblance to the man that set it up the former day. Still not getting any number or sound alert. I do love my apple products for their reliability but am sure I will be thinking my choice when I do an upgrade. I will say you have the nicest customer service people and are very patient with a non techie like me. On final note this iOS system sure isn’t battery friendly I can’t believe how fast my battery gets depleted.”
“Can people who fall for scams get their money back? Yes, you might be able to recover the money that was taken from you if you were the victim of fraud via an unregulated investing platform or any other scam, but only if you report it to the relevant authorities. It is possible to recover what you have lost if you have the right plan and documentation. These unregulated platforms' operators would probably attempt to convince you that the loss of your money was an isolated incident when, in fact, it was a sophisticated theft. There are tools available to help you if you or someone you know has been a victim of these circumstances. Send an email to recoveryhacker101[at]gmail[dot]com”
“As I get older I realize that apple is not the best option for a mobile device. Every time I go to download an app it’s asking for my Apple ID and then try to force me to put a card on file and I haven’t even paid for nothing. Just overall a mid company”
“IPhone 13 pro max screen went green out of no where. This happened after an update. And apple is jot ready to change the screen for free! Why should a customer pay for a fault in the product!!”
“Bought a "Apple tv 4k" from Apple Store at Woodlands Mall on June 20, 2024
when we came home found HDMi cable was missing, and the sales associate did not mentioned any about HDMi cable that we need to purchase, does not come the device. If sales associate would have mentioned we would have bought there instantly”
“Have a problem with my iPhone 12 speaker turns out it’s a know fault so had an appointment booked with Apple today to be told I’m 6months out of warranty so nothing they can do, I think this is shocking because it’s a known problem and they could help unless I paid £280 for a phone that isn’t worth that anymore what a let down”
“Apple you did it again. Just install your new version 17 and messed up my iPad battery. Not charging no more. When are going to stop screwing your customers that got you where you are now. Unbelievable.”
“I hate Apple’s business model. They dropped support for my iPad mini, a few years old, and my Apple TV gen 3. So now I’m forced to buy new devices even though they’re operating well. This is their business model and they ignore my complaints and requests for help with this matter”
“Last week I had to bring my Macbook Air in for repair, as the battery started playing up. I was able to make an appointment with a Genius bar over the phone (lady on the phone was helpful, hence the 1st star). When I got to the Apple store in London it was chaotic. It looked like there were 3 different queues going on, clearly people all desperate to get their devices fixed before the second lockdown. Not surprisingly, I queued up for a good 30 minutes. When I finally got in, the 'Genius' told me the battery had failed ''cause I leave it plugged in when it's not being used''. That was the only advice I got. I said I hardly do, but according to him that was it. The Macbook is just over 2 years old, with a cycle count at 46...? And the battery fails and it's my fault..?
I was trying to ask about consumer law as well but apparently batteries never fall under that.. So I had to fork out £129 to replace the battery. The only good thing was that they had it replaced within a few hours, hence the second star. Other than that, the 'Genius' guy offered hardly any advice, I felt like I wasn't really listened to and having been out of a job for nearly 6 months I really could have done with a bit more help, especially bearing in mind they make MILLIONS. Disappointing customer service for such a recognised brand. I have always had Windows laptops before and never had any issues! The first time I bought a Mac may well be my last.”
“Apple used to provide great products which were simple to use and fairly decent in price. Now, the company that once put customer satisfaction as the top priority, only thinks of profit, changing USB sockets, chargers, headphone jacks, etc. to only work for their own products. This means in order to use third party products (headphones) you have to buy extra products, meaning more pricey things to buy. That is not customer satisfaction, is it?”
“I ordered an iPhone case described as "Leather" from Apple at around £40. When I collected and took it home it was a standard plastic holder with perhaps the thinest skin of leather I have ever seen and no flap to cover the face of my iPhone. Got my money back but appalling description, absurd price and pretty much useless”
“Try and phone to book an appointment almost impossible and when you do get through customer care passes you on to another lengthy wait good products but is it worth the hassle.”
