Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible experience. Ordered 2 man delivery, Oven arrived but driver refused to carry up the stairs as he was alone, so even though i suffer with a bad back i had to help him as i have children and no oven in the winter is difficult. They also refused to take the old oven which we paid extra for. Again due to them sending a single man, i had to wait another 3 days before they picked it up. Bearing in mind i live in a small 2 bedroom flat. The oven was tatty, pieces of metal hanging off the inside and screws not tightened up, then it broke on the 2nd day of use, contacted Appliance Direct who said they wouldn't do anything until I had personally contacted Hisense directly to raise an issue and get an uplift number. The phone number that appliance direct gave me was wrong. So i had to source this myself. Uplift number supplied and replacement arrived within 3 days, which i was happy with. When the replacement arrived, which was visually damaged all over, paint chipped off, dents and the main oven door doesn't close as the hinges don't line up. They are now telling me that i have to wait 4 days for the replacement to be collected and only once it is collected will the refund process start which takes upto another 5 working days. Absolutely disgusting. They wouldnt do anything to try and help the situation. I have 2 young children, how do they expect me to provide hot meals, so far i've spent a fortune on takeaways. This is still ongoing and into the 3rd week without an oven. Looking at the standard of the products, it's either Hisense or Appliance direct that are supplying 2nd's or the units are stored in bad conditions. AVOID at all costs.”

Helpful Report

Posted 2 years ago

“We carefully picked appliances that were in stock on the website, immediately after paying the delivery date changed to 6 weeks later we were the given 2 other slightly earlier dates and nothing arrived. Then the day before the original quoted date I called again and was told the delivery was definitely happening. At 9pm I got a email saying it was delayed. After being passed from department to department was told what was out of stock We chose alternatives and did get the delivery the following day. Why it took so much effort and why they didn’t give that information originally was beyond belief. Don’t buy online call them.”

Helpful Report

Posted 2 years ago

“Re: Hotpoint 60cm Double Oven, Electric Cooker (Item Code HDM67V9CMW). Bought this Cooker on 3rd August 2022. This Cooker came with the venting system on the top back which is on show, however, on the website Appliance Direct and Hotpoint failed to inform their customers that the vent on the left side operates the grill and the vent on the right side operates the oven. What they failed to inform the customer is that when cooking any food products in the oven, these vents draw out the oils and the steam from the food causing staining on the vents on the top back of the cooker where they are visible. Hotpoint informed me they could be wiped off, however, unless you use an abrasive, you are unable to remove them. Anything that is abrasive would scratch the enamel, therefore, allowing steam to enter into the enamel and cause rusting. Appliance Direct informed me that because this problem does not come under the warranty, there is nothing they can do. I now have a 2-month-old cooker which has staining, which is visible and will only get worse. I would also like to say that I would never buy another Hotpoint product or use Appliance Direct in the future. Hotpoint has taken no responsibility for this design fault and Appliance Direct have taken no responsibility to inform customers either of this design fault before buying. Think very carefully about buying this product - you have been duly warned.”

Appliances Direct 1 star review on 1st November 2022

Helpful Report

Posted 2 years ago

“The delivery we paid for was a day late costing me half a days pay.”

Helpful Report

Posted 2 years ago

“you sent me a tele without any feet and it was covered in dust.”

Helpful Report

Posted 2 years ago

“I ordered a kitchen sink on 1st Oct and expected to be delivered within days stated on the purchase website. I was checking the delivery date daily to make sure I can get it before 6th Oct. On 6th Oct, I surprised found my delivery date has been moved to 10th Oct. I was really panic as I can't afford for this delay. The plumber and carpenter both need the item as part of the joined work at other side of the London. No one will be at the delivery address to accept the item. I rang your sales helpline, the person answered my call is on the other side of the world and told me is nothing he can do. I was very upset and asked him to take an action to arrange it to be delivered to the address next day as being promised on your website. Eventually, he managed moving the delivery date on 5th Oct. Be honest, I lost all my confident to order the goods from your website after this experience. I hope you will fix your system error as soon as possible to avoid losing more customers like me.”

Helpful Report

Posted 2 years ago

“We can't use any of the hdmi ports as the tv flickers to the point its unwatchable I emailed explaining this as when I finish work the phone lines are closed but had no responce at all, seems once the money has changed hands that's it”

Helpful Report

Posted 2 years ago

“Appliances Direct doesn't even deserve one star, and quite frankly, I don't believe that many of the reviews on this site are genuine. Original built in microwave was faulty, began smoking the first time I ever used the grill. Appliances Direct didn't install it, or disconnect or remove my previous microwave, but I shouldn't have to pay these costs twice to have a working appliance. Replacement was agreed, with free installation and delivery, and free disconnection and removal of the faulty appliance. Delivery and installation should have taken place on 2nd Sept. Within minutes (yes, really!) of this phone conversation, Appliances Direct emailed me to say that the microwave was out of stock. (That's the second time this summer that has happened - the first time was about a washing machine, supplied by Appliances Direct .) I spoke to someone on the phone at Appliances Direct, who said that the nearest equivalent was more expensive, and that they would give me credit up to a certain amount towards the replacement microwave. That meant that there was no further cost to me. That ought to have been ok. The trouble is, that since then Appliances Direct has kept changing the delivery dates; allocating delivery dates without asking me if I am available; despatching the microwave for delivery on the wrong date (when I am unavailable); arranging for delivery without installation of the new appliance, or disconnection and removal of the faulty one; arranging for collection, not delivery, of a parcel. I have made many long phone calls to Appliances Direct. I still do not have my microwave; meanwhile Appliances Direct still has my money. In the last three days alone they have told me that the microwave is out of stock (having been out for delivery last Friday when I was unavailable); that my return was being processed (I have returned nothing to Appliances Direct); that a parcel would be collected today (not delivered); that the microwave is out for delivery; that delivery cannot take place; and that it is now scheduled for a date next week when I am unavailable (without consulting me about which date is possible). How can an appliance be simultaneously out of stock, its return be being processed, and out for delivery, all at the same time? I want a refund for the cost of the original microwave; installation; disconnection of the faulty microwave; removal and recycling of the faulty microwave; the cost of the phone calls; the increased cost of cooking in an oven and on a gas hob; and compensation for the stress and aggravation. I am incurring a lot of increased costs over this matter. If Appliances Direct does not make this matter right I will report them to Trading Standards.”

Helpful Report

Posted 2 years ago

“Still waiting for delivery! Supposed to be here Wednesday. Today’s Friday and still hasn’t arrived. Husbands birthday present so not very happy”

Helpful Report

Posted 2 years ago

“My dishwasher has still not arrived it is a week overdue Not Happy”

Helpful Report

Posted 2 years ago

“the company basically scammed me a disabled pensioned of £200+ I cannoptt afford this, especially n the current COL crises”

Helpful Report

Posted 2 years ago

“I've still not received my goods. Poor commuication between with supplier and distributor.”

Helpful Report

Posted 2 years ago

“Broght a air conditioner from you guys worked for 5 days there totally dies you send a email to customer services then they fob you off with a email saying they will get back to you which they don’t you try to ring them wait in a que for a hour and it cuts you off”

Helpful Report

Posted 2 years ago

“Can't leave no stars hence 1. Paid for removal of old and installation of new washing machine. Person who came to do this wouldn't do it because the old one was integrated. This actually means it had a door on the front... a very easy, 30 second job. Re booked the removal and installation. They had my tenant's details but didn't communicate with her... instead they emailed me to say they weren't coming. She waited in half of the day. Have sorted it ourselves and now await a refund. Useless.”

Helpful Report

Posted 2 years ago

“I have received a faulty AC unit it sounds like a tank.”

Helpful Report

Posted 2 years ago

“I haven’t actually received the ice maker yet as dpd only deliver whilst I am at work and it does not allow me to change the time or make it at the weekend. I have no idea how I am supposed to take delivery of this???”

Helpful Report

Posted 2 years ago

“The tumble dryer they supplied was faulty and there is no way of speaking to someone, only an online form and then told to call out to get it fixed under warranty after first use!”

Helpful Report

Posted 2 years ago

“First delivery missing parts on cooker and damaged my lino flooring , second cooker with the same issue finally accept return after contacting head head of customer services. Refused claim on flooring saying they did not do it even when the drivers photo showed the cooker in the exact place of the damage. Shocking customer service avoid at all costs shocking delivery be warded the positive reviews they are a rarity getting things right. They are just liars don't believe anything they say. They won't care if they damage anything and just close your claim with no truthful reason a total disgrace of a company avoid all the buy it direct group of companies”

Helpful Report

Posted 2 years ago

“returned a electric scooter after after it keep stopping and showing fault E4. returned 10 days later with the same fault but with the brakes not working and adjuster all chewed up and sharp again returned. after many emails and phone calls passed from department to department promised delivery dates on five different dates over four weeks but still no scooter. it as taken nearly 10 weeks and not one call or email from this company as happend. i have just wasted a fifth day waiting for a delivery that as not been organised . PLEASE AVIOD THIS AND SAVE THE HEARTBREAK . THERE IS ABSOLUTELY NO CUSTOMER SERVICE”

Helpful Report

Posted 2 years ago

“ElectriQ doorbell . the batteries suplied are 3000mAH and are coming up as 30% after being fully charged. I have contacted ElectriQ who were not prepared to go and test this 2x 4800MAh bateries come up as 100% I have ordered higher power batteries. Also the Tuya app works but is not totally free and has inapp purchases. Overall the system works but you will need to buy extra batteries.”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 6,073 reviews