Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 5,897 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 5,897 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

Visit Website

Write Your review

Tell us how Appliances Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Appliances Direct 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the sink, fast delivery and was kept updated regularly.”

Helpful Report

Posted 2 years ago

“Job done. Delivery as promised. Follow up done nicely.”

Helpful Report

Posted 2 years ago

“Very quick del wife said driver very ice”

Helpful Report

Posted 2 years ago

“Had an issue with a tumble dryer, it couldn't be fixed and a replacement was ordered and being delivered very quickly. Great customer Service team, can't fault them will use them again and also recommend them”

Helpful Report

Posted 2 years ago

“Flippin brilliant! My freezer died on Boxing Day, I was packed to the gunners. Ordered a freezer and larder fridge, both delivered in 48 hrs. Delivery updates every few hours. Lovely delivery chaps, so pleasant and helpful. I would come back to these guys any day. THANK YOU, GREAT SERVICE!”

Helpful Report

Posted 2 years ago

“Very excellent service. Glad I found them, so convenient. I would gladly recommend AD to family and friends.”

Helpful Report

Posted 2 years ago

“Ordered one of their cheap own brand (Electriq) fan assisted ovens on 29 Decemeber as our old one broke 3 days before Christmas. Luckily our microwave is oven as well so Christmas awkward but cookable. Paid for next day delivery but was by DPD not their own driver. Having said that it arrived within 24 hours and the first meal was cooked and eaten within 28 hours. Installation easy because it had 13A plug and we had spare socket close enough. Looks good and cooked well. Temperature markings could be a easier to see. The usual temps are at the bottom of the knob. My installation is at waist height. Installed under a worktop, setting correct temp with knob would be difficult to see accurately without kneeling on the floor.”

Helpful Report

Posted 2 years ago

“Excellent service, very helpful staff and great prices.”

Helpful Report

Posted 2 years ago

“Quick delivery and good communications”

Helpful Report

Posted 2 years ago

“from start to finish a super company to deal with. even between Christmas and new year they responded to a query.”

Helpful Report

Posted 2 years ago

“I ordered the air purifier and arrived next day very pleased with it”

Helpful Report

Posted 2 years ago

“Item easy to order and a good price. Initially there was a hiccup over delivery date but their customer services / escalate team sorted things out quickly & efficiently and kept me informed every step of the way. A gesture of goodwill means that I wouldn’t hesitate to use them again.”

Helpful Report

Posted 2 years ago

“Used the on line chat for advise and help.All questions answered and link sent so I could purchase Absolutely brilliant service and very quick delivery. WOULD NOT HESITATE TO USE AGAIN.”

Helpful Report

Posted 2 years ago

“Terrible company, slow moving to address issues with no sympathy for the impact they had and the considerable costs involved. Ordered range cooker at the start of Dec 21 in anticipation of a house move where we would be without one. Cooker delivered as planned on the 14 Dec and initially unprompted feedback from the delivery driver that Appliances Direct hold no compassion or personal interest in their customers or their staff, stemming from a recent family issue they had encountered. Sadly upon opening it was larger than ordered and hence would fit. Then it took 5 lengthy phones at a cost of c£30 on a premium rate phone number for them to agree to take it back. Then two failed collection attempts having waited in all day, with it finally being collected on the 29 Dec. All this time without a cooker ... over Christmas! and without the refunded money to buy another. When looking for another they were now £150 more expensive than large name rivals and they refused to price match, let alone offer something for all the inconvenience. After much pressing they offered either a £40 voucher for a future purchase (which I would not want to use as this experience) or £50 off a new cooker... which would make them only £100 more expensive than a large rival for the correct size! An all round appalling experience which was constantly poor regardless of which of the many Appliance Direct I spoke to. I would avoid this company at all costs.”

Helpful Report

Posted 2 years ago

“Appliance arrived in the time slot, excellent service.”

Helpful Report

Posted 2 years ago

“Abysmal. I really wish I had read more reviews before buying one of their products. It is a high end dehumidifier, meant to be wifi connected through an app. The instructions I received did not match the machine, and despite trying all of the different possibilities I could find online, none of the methods worked. I contacted their customer service team, which redirected me to appliances direct (I believe they are part of the same umbrella group), and they just went through all of the different options I had already tried. No one actually knew the correct instructions for the machine they had sent, it was all just a stab in the dark. Too many times they asked me to try pressing buttons that weren't even on the machine I had. Aside from that, the machine was noisier than advertised, kept shutting off at the wrong humidity (I believe the sensor is in the outlet, not the inlet), leaks everywhere when you empty it, generally feels cheap and I have zero confidence in it lasting. They are taking it back, but will only give a refund if they test it and find it to be faulty. I obviously do not trust them at all, and they have left me open to the possibility that their "test" will not even be carried out and they will claim it to be working fine. Please do not buy from them, as you will likely be getting my faulty machine!”

Helpful Report

Posted 2 years ago

“Ordered and paid for a new washing machine. The old machine I had paid for it to be taken away and recycled. The day before delivery I had an email asking me to disconnect the old machine and leave it dry and in a position to be collected, this I did which was no easy task. A previous e mail also identified that the delivery driver would text me at approximately 9am delivery day to confirm a delivery time. Shortly before 11am I had an email to say that the delivery would not take place and that I would have to rebook it. This would now mean a delivery of a further 7 to 10 days. I had to move back and replumb our old machine (as it still worked). Poor communication is the Appliance Direct problem. Cancelled order, money returned to my account within 4 hours, well done. Have bought another machine from AO. Great communication throughout. I appreciate the times we are living in, however a phone call, e mail or text at an earlier instant would have been advantageous to both Appliance Direct and I.”

Helpful Report

Posted 2 years ago

“Excellent. Ordering was easy and price was the lowest I could find. The item was delivered very quickly and in fact ahead of the scheduled date. Excellent all round.”

Helpful Report

Posted 2 years ago

“Excellent next day delivery and the best price I found on the internet”

Helpful Report

Posted 2 years ago

“Swift response and delivery. Great communication from the transport company, on time and in perfect order.”

Helpful Report

Posted 2 years ago

Appliances Direct is rated 4.2 based on 5,897 reviews