Appliances Direct Reviews

Name: Appliances Direct
Address: -, - -, Derbyshire
Rating: 4.20

4.2 Rating 6,073 Reviews

80 %

of reviewers recommend Appliances Direct

4.2

Based on 6,073 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received what I have ordered but it took One week to receive it. Need to speed up delivery timing”

Helpful Report

Posted 1 week ago

“All good, except the email with the code was not very clear. The code should be made abundantly clear in the email. It took me a good few minutes to locate the code. hope this helps.”

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Posted 1 week ago

“easy access friendly staff”

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Posted 2 weeks ago

“Good service from start to finish bought a samsung a25 5g Would just like to say wish they would put in the descrption the phones foreign was not easy to set up few off the apps but got there in the end”

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Posted 2 weeks ago

“We purchased a dehumidifier and the Wi-Fi system did not function and it was collected (DHL) and a few days later we were called to say a replacement was going to be supplied. Good service I thought, only to find when I received the delivery notification I had to collect the unit involving a 60+ mile round trip to Donnington. So the replacement unit due to their faulty goods cost me time and fuel - you would have thought their faulty goods would be replaced back to my home address but no, that is not a good way to treat a long standing customer!”

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Posted 3 weeks ago

“From order to delivery and follow up telephone calls all in line with my expectations. Next purchase will be a dish washer.”

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Posted 3 weeks ago

“Unfortunately the microwave was faulty. I called AD and was told to phone Russell Hobbs who gave me a code number to give to AD. Called AD back and they didn’t recognise the number. After quite a few phone calls back and forth between both companies I finally spoke to someone at AD who got to the bottom of it all . The microwave was due to be uplifted by DPD who didn’t show so that was more phone calls between DPD and AD. Eventually a few days later DPD did collect the item. I eventually got my refund back from AD.”

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Posted 4 weeks ago

“Easy purchase online, courtesy call next day confirming the delivery date and item, turned out to double up as a sales pitch for warranty, but was offered in a non pushy and polite way. Kept up to date by courier company as Appliance Direct had said. All in all a painless purchase.”

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Posted 1 month ago

“Excellent service.even when the courier could not deliver my item and sent it back Appliance Direct sent out a replacement promptly.”

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Posted 1 month ago

“Great price, fast delivery, but there was a small hole at the box. Device is otherwise working as intended, no issues so far.”

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Posted 2 months ago

“Appliances Direct was one of four companies linked from - effectively recommended by - Bosch on their website pertaining to the blender I'd chosen, which was at least £20 cheaper than any of the other vendors, including delivery. However, delivery wasn't due for a couple of weeks - compared to Amazon Prime, the most expensive, but next day. And this was later delayed a further 2 weeks as AD were awaiting delivery - leading me to believe they keep little stock. However, AD kept me well informed by email, and offered me vouchers as compensation, albeit a link to a tracker was broken, plausibly because it wasn't in transit. When it arrived, we realised that it was far too big and complex for our needs. Returning it, via our online account, was easy enough, and it could even be collected (for £20) ... except that although the web said my booking was confirmed, I received no email or SMS confirmation, email never mentioned that option, and indeed no collection happened! However, Customer Service was excellent, in all regards - most exceptionally, my call was accepted within 10 minutes, with a count-down given; very friendly and helpful; arranged pickup and refund, which all happened with no hitch, again well informed by email, tracker and online account. So although I was initially regretting my choice of vendor - given the delay due to lack of stock and two technical failures - for an expensive item when a big saving may be possible, with excellent Customer Service, if I'm prepared to wait for delivery, I'd certainly try them again.”

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Posted 3 months ago

“Delivery was quick and efficient. Delivery driver was friendly and helpful. It was a shock to find that there was no cable on the oven, and disappointed that one of the wire racks was not welded.”

Appliances Direct 4 star review on 10th January 2025

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Posted 3 months ago

“Easy ordering, and got a good discount. Dishwasher arrived quickly but arrived with a dent. Company were very good at sorting out without question a replacement. My only negative is we paid for full service of disconnect, reconnect new product and take old one away. The delivery company people did not have a clue, saying it wouldn't fit into the existing space & suggestions of drilling through walls to plumb in( we already had a dishwasher in this space). I made contact with Appliance direct and got money back and luckily my Husband could do all required once home but if this wasn't the case would have been stressful. Second replacement delivery, we didn't pay for the extras and they were polite/friendly.”

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Posted 3 months ago

“The booking process was easy and I was kept informed about the proposed delivery date and time slot. The washing machine arrived on the correct date but well outside the time slot. The delivery guys (who were extremely careful and very friendly) told me that the lorry had arrived two hours late and that this was the reason for the delay. It would have been nice if they'd unpacked the washing machine for me and removed the packing materials, but since these things weren't part of the deal and they were running late, I didn't press them on this. Overall I was very happy with the service provided and would recommend the company.”

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Posted 3 months ago

“Easy ordering and really good delivery. Product not installed yet.”

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Posted 3 months ago

“Unfortunately the first order was not collected by delivery service. Received emails saying goods delivered which was not true. When chased with Appliances Direct issue immediately realised and rectified. This service was truly amazing. Replacement with me within 24hrs.”

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Posted 3 months ago

“Speedy delivery of an American fridge/freezer at a decent price, right before Christmas.”

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Posted 3 months ago

“Very quick delivery, within a day. Only thing that DPD driver almost left with out leaving parcel, I did say leave with neighbours, luckily they where watching🤦🏽”

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Posted 3 months ago

“Placing my order with Appliances Direct was straight forward and its communication was good. Acknowledgement of receipt of order and of transfer of my appliance to its installer was very prompt. However, Appliances Direct sub-contracts the installation to a separate company. On receiving my appliance during the first week in December2024, the installation company told me they were fully booked until next year and could not even give an assurance that they would be able to install my appliance during January2025. When I told Appliances Direct that this was totally unsatisfactory and to cancel my order and refund my money they agreed to this without any aggravation and my money returned to my account in three working days. I would recommend purchasing from Appliances Direct for delivery to your address but not to include installation as part of the package. Employ a local qualified tradesman to do the installation.”

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Posted 3 months ago

“Good quality item & delivery very satisfactory”

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Posted 4 months ago

Appliances Direct is rated 4.2 based on 6,073 reviews