ao.com Reviews

"I purchased a Hisense fridge freezer online. I also chose to purchase the 5-star membership @\u00a339.99 per year because it offered free delivery and free removal of my old fridge freezer, and it was \u00a310 cheaper with membership. Most places charge a hefty fee for delivery and charge again to dispose of your old items and packaging. There are also offers during the next 12 months for 5-star members, all with free delivery etc. You can cancel your membership at any time if you don't want to pay for next year's membership. (It can be a real headache when living alone to dispose of heavy, bulky items.) The council would have taken it eventually, but they still expect you to put it outside your property, so I chose to have it all dealt with at once by AO. \r\nThe delivery went very well, the men were pleasant, well mannered, careful, punctual, etc, so I couldn't fault them. They just got on with the job, and they were very careful not to damage anything. \r\nThe service I got was amazing. I received a text message with my time slot, and then a phone call to check everything was going ok, so I didn't have to leave my previously frozen food out to defrost prematurely. I also got a phone call to say the van was only 10 minutes away. From start to finish, everything went well. \r\nI will recommend AO for any electrical goods. Give them a try if anything needs replacing. \ud83e\udd17"

"Nightmare! Had no cooker for 8 days over Easter! X4 Kids at home as half-term! We had to buy takeaways for our dinners as we were eating soup, cereal & sandwiches for breakfast and lunches. AO decided to disconnect & remove my old cooker, refused to reinstall it, which left us with no cooker to use for 8 days! BEWARE the ACTUAL size of the Smeg Dual Fuel Range Cookers depth is 65mm due to the oven door HANDLES but it's not STATED ANYWHERE under the specs. AO confirmed with me on an initial phone call that the dimensions were 60mm x 89.7mm and correct size for my kitchen space. AO Please go find & listen to that recording! No agent bothered to say that those dimensions given on the websites product pages aren't always accurate because the manufacturers sizing does not always include or account for things such as handled protruding! RIDICULOUS! This LACK OF CRUCIAL INFORMATION caused THE FIRST failed attempted delivery. As far as we knew, the old and new cookers were like for like size wise. My old cooker was TAKEN OUT just fine. The delivery team was asked to put back in the old cooker when they couldn't get the new cooker through the kitchen door. THEY REFUSED! This left a household including a disabled child & vulnerable people without any means of cooking meals!CRUEL! When I called up to complain AO were non chalant, blas\u00e9 & their excuse was that the manufacturer provides spec dimensions, they said \"we don't go round with a measuring tape checking the dimensions of all our appliances\". How rude! Because of this lack of VITAL INFORMATION on SIZE we went without a cooker for much longer than was necessary. Had the new cooker made it through the kitchen doorway, they would have discovered the hot zone issue EARLIER, on the 25th not 31st March! We would have had the chance to resolve the problems BEFORE it RUINED our Easter bank Holiday weekend! Another lesson learned is that if you pay for premium installation, AO delivery team\/gas safe engineers are extremely strict about cooker hood distance, mine was just 5mm off. YEAH for safety! If you have ANYTHING less than perfect gas pipework they'll ABORT & ABANDON you without completing your cooker installation! We were left high and dry, had to source & pay our own private gas engineer to install the cooker! Keiran at AO customer service was supportive when I explained the turmoil, he asked me to email them our receipts as proof of out of pocket expenditure. He said we would likely be reimbursed under these circumstances. We have spent \u00a3400>on takeaway food, evidenced by receipts, that's x3 meals per day for x6 people over 8 days. Money that we WOULDN'T HAVE HAD to spend if we had any means of making a hot meal! AO didn't care about how this affects us financially during a cost of living crisis. They refused to reimburse us but offered \u00a330 goodwill gesture! We accepted the gesture but still expected at least \u00a3300 reimbursed for the inconvenience caused by THEIR FAILURES (delivery guys taking away our cooker and false dimensions on the product spec). The whole experience has been awful, extremely distressing not to mention disappointing. AO need to do way better by their customers. The very least AO can do now is to help us recover from our terrible experience by offering a reimbursement of our forced expenses. Can't comment on the Smeg cooker as it's STILL not been installed yet. If AO choose to leave us customers like this, without any further offer of compensation, we will never recommend AO to anyone & will share our awful experiences and opinions everywhere we can to warn others."

"Bought an American fridgefreezer in aug 2020. Just had an engineer as its not working only to be told the whole motor has gone to the tune of approx \u00a3360 to fix. He couldn't believe it was so young and said it should have been good for 10 years"

"I perched a fridge freezer 10 months ago , the front of the freezer drawer came apart, customer services didn't want to know and told me to phone the manufacturer, .... Very poor customer services & the 12 months parts and labour guarantee is worth less"

"Last order ran out of room to take old appliance.Todsy can't be bothered to turn up, no communication at all.Thats it with this company for me now.What a logistics shambles.Cant actually believe I had to give it a star ar all."

"I ordered a freestanding cooker\/oven for a relative as their oven door was broken just before christmas and she has 4 children. I paid almost \u00a3500 for the cooker and for installation with a gas safe registered plumber through AO, and to recycle the old cooker. However, when the cooker was delivered and installed, just as the engineer was leaving we noticed the flame inside the cooker was very large as though it was catching fire inside. Upon inspection we could see that the cover that is supposed to cover the flame section was missing... and the wiring was fully exposed! This was immediately pointed out to the engineer who HAD NOT NOTICED... and was about to leave! Once he realised the situation, he turned off the cooker and said that he would need to return it for a new one, but he would not reconnect my cousins old cooker because of the broken oven door. So now my cousin has no cooker at all... with 4 young children at home. When we contacted AO all they said is they could deliver and install a new one in almost 2 weeks time on 8th January! So now my cousin is without any cooking facilities. This is the very first time I have ordered from AO.. But i assure you it will be my last! The seriousness of such a dangerous appliance being delivered into a family home is totally shocking! If we had not noticed the exposed wiring it is very likely a fire or worse could have happened once the flames heated the exposed wiring. We also took photos of the exposed wiring for evidence. Totally shocking experience! In future I will stick to using Argos or Currys."

"Ordered a new Bosch dishwasher for delivery on 29th September 2022, waited all day for a smashed dishwasher to be installed by the delivery man who installed then left the house and only when I noticed that two of the buttons were broken with several large scratches was then when I noticed that the drain hose had a hole in it flooding my kitchen. Customer service did offer a discount of 37.50 if I kept the machine, I now have nothing to use and have to wait several days for them to deliver a new one, this isn't fair I have a 7 month old baby to look after.... After further investigation by use of next door CCTV you can see his assistant drop the appliance then still try and install it knowing it's damaged..... Very poor on all aspects, even customer service is condescending and don't care, I will be issuing a county court claim for the damage caused to my floor and kitchen units....."