Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.05

2.1 Rating 147 Reviews

24 %

of reviewers recommend Appliances Online Australia

Company Reviews

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Metrics

2.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

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Appliances Online Australia 5 star review on 14th April 2025

Daniella Emmanuel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and super fast delivery”

Helpful Report

Posted 2 years ago

“I wanted to put in writing how disappointed I was with the way this order went. After waiting a number of weeks for this product to be available it was finally booked in for installation. The installer measured the cutout and told me it was too small for the cooktop. I was amazed because My husband and I went to considerable lengths to make sure that the cooktop we ordered was exactly the same cutout size of the one being replaced. I asked if he was sure as I had ordered like for like and noticed he had not taken the new cooktop out of its packaging and tried it. I took him at his word in the hope that I would ring Appliances online and get one to fit the measurements he gave me. I was still puzzled about why the cooktop that was exactly the same as the one coming out and was exactly the same in all the cutout sizing was not going to fit . I had previously ordered the cooktop that was being replaced from Appliances online and compared the 2 orders and the specs which are the same. I also rang Westinghouse (Electrolux) to speak to them and see if there would be any possible reason that they are not interchangeable and they told me that there should not have been a problem. Find attached specs for both models. I was then annoyed as I had given a days casual pay up, as I am a casual teacher ,to stay home and have the needed cooktop replaced. On ringing Appliances online back to solve the problem and speaking to Brandon, He said that he understood what I was saying but would need to speak to the installer and he would get back to me ,which he did. He could not get onto the installer but would ring me the next day Friday. By Friday afternoon I still had not received the promised return call so I contacted Appliances online asking to speak to Brandon. The person who answered the call went to speak to Brandon and returned and told me that what could be done was to make a new date for installation. That was fine with me ,but I asked could it be a Friday as my husband has Fridays off or a Thursday afternoon as I was working on Thursdays and could not afford to give up another days casual work ( 2 days of missed casual pay was more than the cooktop with installation) . I was told that was not possible as the installers only did Thursdays and particular times could not be booked. I was extremely frustrated , as I feel that I was offering suggestions and alternatives and not getting any satisfaction. A problem that was not of my responsibility was further going to inconvenience and cost me. The call ended up with me demanding a refund . I have been a satisfactory customer up to this point and am sad to see that Appliances online are going in the direction of so many other businesses : everyone’s happy as long as everything’s ok ,but if there is any problem in the process the customer is left high and dry. Then after 2 emails, 2 calls and nearly 3 weeks of chasing up my refund I finally received it Customer service stinks.”

Helpful Report

Posted 2 years ago

“I purchased an Artusi oven which was well priced and delivered on time. I am a repeat customer of this business and have always been happy with their prices and delivery service. However, in the past, I had never had a problem with the goods. The oven I purchased was defective from new and leaking gas into my kitchen. Clearly a manufacturing fault not to mention an explosion hazard. I have spent 2 months trying to get a repair, even offering to pay for a local gas fitter to fit the part if they can supply it. Its now been 3 months and I am asking for a refund. They are flat out refusing, stating they need the manufacturer to authorise the refund. This is despite the fact that the oven was purchased from applicances online directly, and it was defective on arrival. I lodged a complaint with the ACCC and I am waiting for my hearing date with QCAT to try and get a refund. You are better off supporting your local hervey norman or good guys. At least they value their customers when you have a problem. Thanks for your dodgy service and business practices appliances online! You have lost me as a customer, and hopefully this review helps others to avoid your dodgy business.”

Helpful Report

Posted 2 years ago

“Be careful!!! Very poor customer service especially when things go wrong. Appliances Online assume no responsibility for stocking goods of inferior quality. They merely pass you on to the manufacturer. This can be very costly especially when buying items in excess of $1000.”

Helpful Report

Posted 2 years ago

“Very happy with their precise workmanship Bryce and co were totally professional thanks guys”

Helpful Report

Posted 2 years ago

“Highly recommend! I have used Appliances Online a few times now and couldn’t be happier with the product, website, ordering experience and customer service. Delivery is organized, swift and reliable.”

Helpful Report

Posted 2 years ago

“They were on time, friendly, helpful and the product was great value for money. This is my fifth purchase and I now dont shop anywhere else. Deliver guys were amazing. Walked down a long driveway- met me with a smile and were absolutely delightful!”

Helpful Report

Posted 2 years ago

“Smeg Oven delivered damaged before Christmas Brand new smeg oven was delivered severely damaged. Had already disconnected the old & organised to connect the new. Called immediately and they were out of stock (3 days after delivery); so left with no oven & to rush around trying to get one from somewhere else…10 days before Christmas. Won’t be ordering again, too risky, and can’t recommend the purchase experience when faulty items are delivered.”

Appliances Online Australia 1 star review on 15th December 2022

Helpful Report

Posted 2 years ago

“Ordered a coffee machine for our company and paid for it upfront. The coffee machine did not arrive on the due date. I have called on 5 separate occasions and spoken to 5x different employees - they all give different answers. I have subsequently requested a refund .... Hopefully they can at least do this in a more prompt fashion. This was my 1st and last time I'll be using this company. THEY ARE USELESS!”

Helpful Report

Posted 2 years ago

“The day of my delivery of my vented dryer. I received an email at 8am with a 2 hour delivery window 8:45 -10:45. Followed immediately by an email saying it would arrive in 30 minutes. 40 minutes later the driver rang saying he was 5 min away. Followed by another call from him asking who I was. Told there was something wrong with the manifest and he would get back to me. 3 hours later no call from anyone so I rang customer service. Was told they would find out what was happening and ring me back. 2 hours later no call. Ring customer service again. They tell me I was supposed have been the first delivery but it didn’t happen and the driver would ring me when he was going to deliver it, they didn’t know when that would be. An hour later a text message giving me a two hour window of 2:30-4:30. Seriously? This is customer service? A two hour window turns into a 6 ½ hour wait with no communication whatsoever except when initiated by myself. Ridiculous. Then when it arrives there are no parts to vent the dryer. Checking the webpage there is a small box at the bottom of the page saying they were a seperate purchase. So I had to order it and will have to go through the same thing again tomorrow. The last time I ever deal with this company”

Helpful Report

Posted 2 years ago

“This company have been giving me the run around for seven months after selling me a dishwasher that has never worked. I have no dishwasher and they tell me they need more time. I have made many calls. I have been told to follow up with the manufacturer. I have been refused my request for a refund. I am beyond frustrated. I usually go to the good guys. They really are great!”

Helpful Report

Posted 2 years ago

“I ordered my fridge on Thursday with delivery requested for Saturday. 7.00am a text msg stating they would be arriving in 1 hour 7.30am a call letting me know they would be arriving in 30 mins. The delivery guys, Brad and partner, did not complain once about the steps (64 in total). Can't recommend highly enough.”

Helpful Report

Posted 2 years ago

“no customer service, very rude, took them 1 month doing nothing, kick the ball to insurance company or customer themselves... bully the customer a lot.”

Helpful Report

Posted 2 years ago

“I ordered on a Tuesday evening in the hopes that our new machine would be delivered on Wednesday. Unfortunately, I was using a voucher as a part payment and the online payment system took the voucher but then it cancelled my order. So I was left with no voucher and no washing machine. Had to wait until Wednesday to get this resolved and the machine was eventually delivered on Thursday, only to find it doesn't work. I called again and they said they would replace it on Monday, but I work on Mondays... so the machine is expected to be replaced on Wednesday. Family of 5, 3 kiddies and we're just back from an overseas trip so we have lots of washing to catch up on and no washing machine for a week.”

Helpful Report

Posted 2 years ago

“Quick delivery after placing my order and the delivery team were excellent, setting up the 3 door fridge and taking the rubbish with them. 10 out of 10”

Helpful Report

Posted 2 years ago

“Installers try to insist extra work required when absolutely not necessary - checked with VBA - do not use them”

Helpful Report

Posted 2 years ago

“Fabulous! Purchase, delivery and installation of a fridge and washing machine were seamless. Accommodated a difficult delivery situation. Polite, professional and true to their word from start to finish.”

Helpful Report

Posted 2 years ago

“Worst experience ever. They are not reliable and has little real respect to customers. But they are good at playing price and marketing tricks to mislead you.”

Helpful Report

Posted 2 years ago

“Advertised a cheap vacuum cleaner with free delivery which was accepted and paid for. They reneged on the deal. Scam company as far as I’m concerned.”

Helpful Report

Posted 2 years ago

“By my experience, I would recommend any other store and consider this only as a last resort. Phone support was initially helpful specially when I was buying but when I needed to return the item I bought it became extremely disappointing. ***Delivery is beyond disappointing*** No phone calls or sms received nor intercom used despite being told to do this in case phone call fails to ensure delivery. Phone support and delivery people blamed me for failed delivery as apparently I did not answer the alleged phone call I never received, lack of parking and parking ticket they incurred from another delivery. The delivery people left within 2 minutes after allegedly attempting 2 phone calls which I never received and no other attempts on contact despite instructions and assurances that I am at home solely for this delivery. But for all these troubles and incoveniences to me customer service said "it is what it is".”

Helpful Report

Posted 2 years ago

Appliances Online Australia is rated 2.1 based on 147 reviews