Appliances Online Australia Reviews

Name: Appliances Online Australia
Rating: 2.05

2.1 Rating 147 Reviews

24 %

of reviewers recommend Appliances Online Australia

Company Reviews

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Metrics

2.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

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Appliances Online Australia 5 star review on 14th April 2025

Daniella Emmanuel

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Miele dishwasher on 2nd April 2025 and after several phone calls was promised delivery on Tuesday 15th April. I rang Miele and asked when my dishwasher was delivered and the confirmed It was delivered to AO on 4th April. A bit of a shock. AO finally admitted my dishwasher had been given to the wrong customer. Well it’s Tuesday 25th April and AO still can't give me a delivery date. After some research I found this company is owned by the Winning Group For all that companies corporate promises - problem solving etc. I can only say that my experience to date has been extremely disappointing. They have my money and I still don’t know when I’ll get my dishwasher”

Helpful Report

Posted 4 days ago

“They did not connect our appliance after offering a free installation”

Helpful Report

Posted 1 month ago

“4 months for TV to turn up. Absolute joke of a company. Never ever again.”

Helpful Report

Posted 1 month ago

“Delivery dates on website are not correct. Dates mislead customers when back ordering is made I ended up ordering an oven thru AO. At the time of ordering I received notice for delivery in a month, 24/1. I actually got a good price on the oven., during the sales. I paid a lot of $ for a 15amp plug and upgrade to my switchboard before this date. I received a message / call on the 22/1 saying it will be another 6 weeks away, the end of February until the item is available EVEN THOUGH DELIVERY IN MY AREA, FOR NEW ORDERS, SAYS 12/2. This is misleading advertising and incorrect information which is deceptive for customers ordering items as these dates are not true or close to accurate. The day before, it said delivery 18/2 so it seems to get updated as the date came forward 6 days. It was advertised that it would be in stock for new orders earlier, in my area, but for some reason I have to wait over two months. Why is this?! It needs to be made clear at purchase time that their dates are not close to accurate and you can be waiting months. The info I received after payment advised me that the estimated delivery date would be 24/1 and a time would be confirmed on the day. The link I have still says delivery 24/1. I can understand it being a few days either way but six weeks?! I was offered a Beko or Glem oven as they were available but they both seem to be not as reliable brands as smeg and have bad reviews online which is why I wanted the smeg. I contemplated getting a 90cm smeg because it’s apparently available, instead of the 60cm, but it is quite a lot more $ and requires hardwiring. I already paid for upgrades to my switchboard for a 15 amp so I won’t be paying $1k more for the oven then $500 more for hardwiring. I asked for delivery date, by return email, from Lachlan R, the person who initially contacted me and advised me that it wasn’t available, but Lachlan R didn’t respond to my email. Days later, I still have not received a reply, I had to go to online chat for an answer. They told me 28/2 but I questioned why it says online delivery in my area 12/2? I asked them to change my date to what it says online so someone who orders one today won’t get theirs before I do. They said they would but it wouldn’t make any difference. This is deceptive because they seem to know that it won’t be available until 28/2 but advertised 12/2. I was offered a refund initially by Lachlan R but I have changed electrics to suit this oven and will be out of pocket more $ to get one hardwired. I also purposely bought the oven at sale price. Did they give preference to someone else that paid full price? I have not been given a reason why after over a month I have not received my oven and it will be six weeks more until I “should” get it. So I guess this is a warning when ordering items from AO that even though they tell you it will be a month it could be more than two, or hears hoping it won’t be more than that. Hope I get my oven asap.”

Helpful Report

Posted 2 months ago

“Fridge looked used that I bought new. Happened with replacement one too. Third one sent out freezer didn’t work properly in week and half of having it. They wouldn’t refund or replace it and blocked me from seeing their website. Advised me to contact manufacture for confirmation of fault to get a credit note but they said they don’t do that when I contacted them. Appliances online blocked me in between that time so I still have a faulty near new fridge. Will never buy anything from them again and won’t recommend to anyone. I’d previously bought few items from them and been happy but not anymore. I wouldn’t trust them at all to help if there are issues with anything you buy from them.”

Helpful Report

Posted 2 months ago

“I ordered a dishwasher and extended warranty, took a day off to recieve deluvery only to be advised on that day around lunchtime , after been given confirmation of delivery that day that i wont be getting delivery till 4 days later. Then when friday came today , i recieved my new dishwasher which had a faulty pump in it and the installer was amazing however. He was my only good experience with this company I tried to negotiate with the sales person about an upgrade and come to a reasonable outcome with paying some more money but not quite the full amount for next model and was refused. So now im going to demand a refund and buy from elsewhere. Very dissapointing indeed”

Helpful Report

Posted 2 months ago

“A month ago I wasted a huge amount of time choosing a specific fridge, ensuring it fit my space, had everything I needed and reading reviews etc to ensure it was the one I should buy, only to then discover after finally going through the manufacturer's manual that appliances online had incorrectly advertised the vegetable compartment as a variable compartment so I thought that was one of those variable compartments that can be used as freezer or fridge space, and all my time and effort were lost becasue the fridge's freezer space - without being able to use the 'variable' compartment as a freezer compartment at all - was too small. I did a chat and advised they needed to correct their advertising to not waste others' time and was promised they would. A while later it still hadn't been corrected so I messaged again, and was rudely and dismissively told to leave it with them and my input wasn't required any longer. After it then still hadn't been updated I chatted again and made a formal complaint and requested a manager respond to the email address I supplied. Now a week and a half after that I've heard nothing at all from them, and it's a month since my first contact and the advertising of this fridge's compartments is still incorrect despite them knowing that and how much it inconvenienced me thus could inconvenience others. It appears they do not care at all, so imagine how terrible they'd be trying to get quality after sales service! Not to mention I can't trust any of the advertising on their website at all now that I know even when they know they've advertised incorrectly, they just leave it incorrect and do not change it.”

Helpful Report

Posted 2 months ago

“Parents fridge stoped working on Christmas day, ordered a new fridge to be delivered January 2. Parents 90 & 97, payed $20 tip also thinking they would go the extra for elderly. WRONG!, fridge came 1 day late, yes they did remove the old fridge and place the new fridge in its position. Left the plastic on the fridge and all the shelves taped shut, which required me to travel 1.5 hours each way along with expensive tolls, to complete the job we payed for. My thought, these delivery people don't have Elderly Parents and don't respect the elderly. My parents don't disrespect anyone and one is wheel chair bound.”

Helpful Report

Posted 3 months ago

“Their managing director is an arrogant obnoxious avoidant dismissive not fit for the job low grade wanna be achiever... And their products overpriced, their customer service rude, their promises lacking. We wrote to them many times over months - and...No response - Are you surprised?? We are now exposing them to further regulatory investigations - formal complaint to ACC and ASIC to fully investigate this company. We encourage all others to do the same...”

Helpful Report

Posted 3 months ago

“These idiots are to be avoided like the plague. I paid in full and they are suppose to deliver 12-1.30 pm... So I wait .. at 1 pm I starting ringing to check but those numb nuts cannot even say where the drivers are. They maybe over at a bar somewhere. So I got all my groceries in a box defrosting because you must empty the old fridge and defrosted for it to be taken away. I swear my blood boils with this actvity. They are the traders from HELL. Oh yeah they say no problem and tell me they will schedule for another day. DON'T GIVE THEM ANY BUSINESS. SHUT THEM DOWN”

Helpful Report

Posted 3 months ago

“They don't leave all of their customer reviews on their website only their made up 5 star reviews. I bought something that didn't work (a heater). The young girl in customer services said that she didn't believe me.”

Helpful Report

Posted 4 months ago

“I have tried to contact Appliances online now for 7 straight days. I leave my call back number approximately 4-5 times per day. even the complaints line does not answer. I will never shop with them again. Stay away. Be warned. I would rather pay more for a product and get better service. I fell for the trap and didn't read internet reviews before purchase. Terrible company.”

Helpful Report

Posted 4 months ago

“HI, I am wanting to purchase a Breville appliance for my husband for Christmas this year and have been researching. I phoned Appliances online and was told they would price match. Hooray! They then offered me a further 15% off, (which was great). I enquired about the returns policy.. I was speaking with a guy, he told me he didn't know and I would need to phone back on the following workday. I did this and was rudely spoken too over the phone. I was told that even though I am buying this item for Christmas (which means he wouldn't get it until the 25th Dec) he would only have 7 days to return it from the date I purchased it. The customer service was terrible.. No discussion, no acknowledgement of how this wouldn't work because its a gift. I am so disappointed. Up until now I have been a loyal Appliances onlne customer and have always recommended them to family and friends. I know there have been many people who have used them.”

Helpful Report

Posted 4 months ago

“They do not honour warranties. Deny they received your registration for warranty. Refuse to honour Consumer Protection Warranty which is automatic for a 2yo dishwasher from Esatto. Forget buying from them. They are a gigantic pain and send daily harrassing emails that blame the customer rather than take responsibility for their product failing.”

Helpful Report

Posted 4 months ago

“Order number: SI07666354 Booked a specific day for delivery, arranged a work from home at 3PM received an email that the driver is 30mins away at 4:45PM still no one showed up, and no missed call nor intercom buzzed called them, be told that the driver got my mobile number wrong, but still not an excuse not to ring my intercom, I was then told to wait for 10mins and the driver is coming back. waited half an hour outside, no one showed up, called again and was told the driver has finished for the day then before I finished, the call got hung up and no call back nor follow up email for the situation I sent a long email, got no reply (up until today) The next day, got an email of missed delivery attempt, I was not at home but my family was at home no intercom buzzed, no missed call on my mobile no one reply yet to my previous email I emailed again, replied that a specific delivery can be arranged, I replied yes, no answer until 5PM then I called again, to be told that it will come the next day between 8-10am and a confirmation email will arrive in an hour or 2 later at 7PM still no confirmation email, sent a chat request and be told the warehouse has closed and can't confirm but should get a confirmation in the morning (up until I am writing this email, I am the one who always chase up, never received a follow up) The next day in the morning, tried to call, put my number in the queue for a call back, then got a 1 sec call that I couldn't even answer and hung up straight away Sent a chat, being told the system is down and can't track my order and the status is unknown Asked to be escalated to management but only told that it is passed to Customer Experience team wasted a lot of my time and effort not worth buying from them even if it's a bit cheaper This is also the 2nd issue, the previous order right before this also had delivery issue with the same no communication that the delivery date has been changed, except it was quicker to resolved and the driver buzzed my unit the next day. 2 similar problems happened to me in 1 month.”

Helpful Report

Posted 5 months ago

“The rudest behaviour I’ve ever seen I had a dryer delivered to my address, and I had a mask on, because my body was weak and didn’t want to risk getting Covid especially given I’m asthmatic. From moment I opened the door, delivery person showed the rudest behaviour and asked why I had a mask on, I said I didn’t have Covid, just trying to be careful. Later I asked would you please move the washer with your wheel a few centimetres first so the laundry door closes, he denied, I asked if I could use the wheel he was again rude. He wouldn’t bring the dryer in he said I had to unpack it outside. The whole interaction was very rude. I don’t care what you think of Covid measures during the pandemic, wearing a mask doesn’t mean you have any right to be rude, I’ll wear it whenever I want for whatever reason. So get your act together.”

Helpful Report

Posted 5 months ago

“On 6/8/24 I ordered an 85-inch Samsung QLED TV from Appliances Online and requested delivery for 4/9/24. The TV was delivered and placed in the TV room where it remained unopened until it was unboxed on 13/9/24 mounted on the wall and switched on. Unfortunately the TV had been delivered damaged and not fit for purpose. I immediately telephoned Appliances Online to report the major failure. I was asked if the TV was installed by Appliances Online and when I replied no, I was told that because it was not installed by them, they would refer my complaint to the manufacturer. This is contrary to Australian Consumer Law, and the stated return policy of Appliances Online. I was not provided with any help from them. Three days later I contacted Appliances Online again, this time by email restating the TV was not fit for purpose, and I wanted a replacement. I did not receive a response to that email until 17/9/24, by which time I had arranged through ongoing communication with Samsung for a Samsung authorised repair technician to assess the TV. When I finally received a response to my email from Appliances Online (17/9/24) they simply confirmed they had been advised by Samsung that Samsung was arranging for the TV to be assessed. Appliances Online Customer Support did say that once the TV has been assessed they will be able to determine the appropriate remedy. The TV was assessed on 23/9/24 by two Samsung authorised technicians. I was told by the technician the damage to the TV was internal; there is no indication of any external impact on the edges or screen; and no chip marks on glass screen. The TV was checked for length of time it has been switched on, that time is recorded as zero hours. The technician told me in his opinion the TV likely fell over while still boxed; and this could have happened either in the warehouse, or during transit. He said he would submit his report to Samsung, and I should hear from them within a couple of days. On 27/9/24 I received an email from Samsung advising “…the damage is considered to have occurred upon delivery. Appliance Online, the retailer from whom you purchased the television, should be fully liable for this. They may consider that the TV was damaged in their warehouse before delivery or during delivery. Please contact them to seek a remedy for your unit.” On 27/9/24 I emailed a letter of demand to Appliances Online for a replacement TV. On 1/10/24 I received a reply from their Customer Support requiring I send them a copy of the technician’s report, which is held by Samsung, together with the correspondence between myself and Samsung before they will advance my complaint. I have now referred my complaint to the Office of Fair Trading. My experience has taught me that Appliances Online do not provide 24/7 help as their website states. They have not met their warranty obligations in respect to Australian Consumer Law and they have not followed their own policy in respect to returns. I do not recommend Appliances Online. Their prices can be matched by most other retailers, and the lure of free delivery is simply not worth the fight for your consumer rights when they deliver a product that is not fit for its specific purpose.”

Appliances Online Australia 1 star review on 1st October 2024

Helpful Report

Posted 6 months ago

“Your service is none existing, 2 x items are missing parts. No urgency to rectify or help. Never again will I use your service. And I will let everyone know.”

Helpful Report

Posted 8 months ago

“I purchased a new dryer in April. $600 There was poor communication regarding delivery. I stayed at home two days when I was told.it would arrive and NOTHING. Contacted them and received no response. When it arrived I had come he.from.work and needed to get back ASAP as I had left disabled kids without support so could not have it installed. I arranged for my builder brother who has installed many laundries to put it in. It made a rotten noise so I got him to put it in the garage and reported to Appliances online. . They passed me.to someone else and here we are 4 months later . If I'd purchased from Good Guys or Harvey Norman..or any white goods store I would be able to take it back exchange with out a headache...but not Appliances online. They get the manufacturer to repair it. Well here I am 4 months later and still have to run the dryer in the garage due to noise! Essato will be my next review. . But if I'd not bought from Appliances Online. I wouldn't be making ANY review. I purchased a TV that had a sound issue last week. Took it back to Good Guys, no questions asked , replaced the TV!! It cost more than this dryer! I have experienced serious emotional challenges in this time. I don't have it in me to argue. I should have made a claim ages ago. I will through consumer services. You DONT buy brand new items to be messed around with inspections and repairs!! Appliances Online are the ones who took my money so should be their responsibility. Update. Contacted by Appliances Online they claim they need to make sure its not my fault..as if I could break a dryer I just received in one use. I had a problem with a TV at twice the price from Good Guys. They don't ask if you broke it!! They exchanged it without causing me grief or stress because customer service is their priority. Appliances online have ignored messages and passed the buck. At the end of the day they are the ones who took my money and it is their responsibility! I hope this review helps others to spend that little bit more to buy from a store!”

Appliances Online Australia 1 star review on 22nd July 2024

Helpful Report

Posted 8 months ago

“We purchased a washing machine, but had to go back due to being faulty, paid extra for a better quality one. When it arrived the 2 delivery guys swapped over the 2, but also had to move out our small freezer due to the power being behind the small freezer. When they did this they knocked out the electric plug to our freezer, we weren't aware of this until several days later when we opened the freezer door, the drawers were full of water and the meat was defrosted, and could not be safely eaten. I contacted appliances online 8 times over 6 weeks, got the run around. In the end they refused to accept what had happened and refused to pay the $180 for the damaged butcher purchased top quality meat, even though we had the receipt for the meat and photos. We were regular customers of appliances online, spending a few thousands on all new white goods, but will not be buying from them anymore. Buyers beware they pass the buck and won't accept responsibility for their mistakes”

Helpful Report

Posted 9 months ago

Appliances Online Australia is rated 2.1 based on 147 reviews