Asos Reviews

Name: Asos
Rating: 3.07

3.1 Rating 2,106 Reviews

52 %

of reviewers recommend Asos

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Metrics

3.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You ignore these bad reviews you will regret it never ever use them that’s all I will say”

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Posted 5 years ago

“Worst online shopping experience ever! Extremely slow and costumer service is diabolical”

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Posted 5 years ago

“Not happy with customer service at ASOS. I ordered two dresses in the last three weeks one came and was faulty so i returned and asked for an exchange but still haven't received it, meanwhile the other dress i ordered has never turned up - not getting any replies when trying to contact them, highly disappointed as they sell some beautiful clothing.”

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Posted 5 years ago

“I have made an order 18 days ago, on May 20th, it was suppose to be delivered on May 27th. I still haven’t received my item, and they have ignored the email I have send regarding this issue. I have been in contact with their "customer care" on messenger, but no one can or will tell me when my order will be shipped. My patience has run out, and I would like to just get my money back. This seems to be hard as well :(”

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Posted 5 years ago

“Good company and good support”

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Posted 5 years ago

“Badly let down after many years of service due to poor couriers ASOS will not accept responsibility for. Will never purchase from them again”

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Posted 5 years ago

“Bad costumers service, and wrong items delivered. Totally waist of time.”

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Posted 5 years ago

“too many problems over the years bad fit bad quality ripped clothes old clothes, smelly and worn, sent as new wrong sizes sent wrong items sent clueless workers. bad attitude won't honour their own return rules. they lie and steal your money”

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Posted 5 years ago

“I placed my order on Thursday the 30th of May and I paid £5 for next day delivery and I didn’t receive it the next day, on Sunday the 2nd I tried live chatting to their customer service staff to see where my order was and he said I will receive it sometime on Sunday the 2nd of June, it is now 10:20 pm and I still haven’t received my delivery! I needed it for Saturday night so I am very disappointed in ASOS”

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Posted 5 years ago

“Hi guys, I would like to share with you my online shopping experience at ASOS.com I have placed an order on Apr 8, 2019. Based on provided information by ASOS, I’ve supposed to receive my order by Apr 30, 2019. On May 1, 2019, I have contacted ASOS help team with information that I haven’t received my order. Within few hours, I’ve received an email from ASOS help team, which says that the apologies and asking me to wait a bit longer (by May 20). On May 21, I contacted ASOS help team again, informed them that goods haven’t arrived & asked them to refund. ASOS team replied that it’s very seldom goods don’t be delivered & blocked my account without providing me any refund. I’m a person who paid ASOS for nothing!!!! If you need any details or proofs, pls contact me: ulugbekmir@gmail.com so I’ll be happy to provide you with all necessary information.”

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Posted 5 years ago

“I bought a lot of things from Asos website and on the first time I used the help of the customer service representatives on chat in order to send an item back, I've been misled by them. The disappointment getting bigger after they eventually admit on the representative's mistake, but do nothing about it and I needed to pay on their mistake. I've always given good recommendations about the website and I never thought it will be such a big disappointment like this.”

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Posted 5 years ago

“My first time using this company, and totally unimpressed. Placed an order for collection from a local store as we both work during the day. The courier failed to deliver the item… So I asked ASOS the following… Me: Please deliver to a different address. ASOS. No Me: Please reattempt delivery. ASOS: No Me: Please credit my account so I can re-order the items as a priority, as I need for a gift, (as you now know the items are on the way back to you.) ASOS: No Me: So what you are basically saying, is tough luck! We’ve taken your money, you can’t have it back for two weeks (7 WORKING days + 1 Bank holiday + 2 weekends), you don’t have the items you ordered, and we won’t do anything for the inconvenience as I’m hiding behind a ‘policy’ ASOS Basically yes Me: OK, I’ll vent my frustration of your poor customer service on trust pilot. Are you sure you can’t do anything to help me, as I can’t afford to re-order YOU failed to deliver prior to you refunding me. The error is YOURS not mine. ASOS No Me – typing my frustrations!”

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Posted 5 years ago

“What a shocking company. You pay for next day delivery. Hermes loses the parcel. You call and they expect you to resolve the issue with Hermes yourself rather than ASOS doing it given you have paid an annual fee (Hermes want asos to resolve with them). Hermes admit losing the parcel and you call ASOS three times to explain this which has cost £14.25. All they say is you have to wait 24 hours. 24 hours fo what? We’d already waited a week. Awful Customer service by telephone. Expect a short call to cost you about £5. Then expect the following, They don’t listen to what you are saying They don’t try to understand what you are saying They don’t address the point you are making They contradict themselves They make no attempt to resolve the problem. They charge premium rates if you call them. Live chat simply close the chat and cut you off. All the above applies and offers the same routine and nonsense. Eventually I got a refund through contacting with facebook messenger but they can’t refund the outrageous call costs.therefore i’m over £14 lighter by calling the so called customer care team. All the person did on messenger was to confirm what we’d been explaining to tell them all along. Now they say that they won’t reimburse my calls because. Are you ready? Because they aren’t equipped to take large volumes of calls and for that reason do not advertise the ‘customer service’ telephone number. Couldn’t make this up!”

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Posted 5 years ago

“Saw a lot of bad reviews and almost didn't order, but really liked the outfit and decided to order anyway. The order arrived very quickly, considering I'm in the US, was a good quality and looked exactly as expected. Unfortunately, it didn't look great on me and I had to return it. The return process was easy and I got my refund in less than a week. Overall, great experience and would order from Asos again!”

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Posted 5 years ago

“Zero help when deliveries are unsuccessful. Just throw a refund at you when in reality I just wanted my order. Will not be using it again.”

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Posted 5 years ago

“If I could give this company 0 Stars, they'd have them. Ordered a couple of items with next day delivery through their courier- Hermes. The package doesn't show up on the expected delivery day and not the day after. I am leaving London (was only visiting) and they are telling me that they can't contact the courier to track the package, they won't refund me or give me store credit, and I need to have a neighbor mail it back. So I am out $50 because their incompetent carrier and yet they sit there and spout robotic blurbs about how they are focused on customer service then just end the chat. I will NEVER order from them again. Garbage company, pathetic excuse for customer service.”

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Posted 5 years ago

“They are the worst company, always making mistakes, no customer service, extremely unhelpful. Made mistakes on my order and refund and refuse to help.”

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Posted 5 years ago

“if I could give 0 stars I would I absolutely wont ever shop here again. They have provided me with a faulty item and then a faulty returns label and refuse to help me. they ignore me copy and paste template emails. they refuse to escalate my complaint. they must have spent more dealing with my emails then the refund would have cost them. I see them going down in the future.”

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Posted 5 years ago

“Giving asos this pathetic 1 star as they decided to use a different courier service now for the free deliveries. They now use Gnewtcargo which don't even deliver to your door. They just leave it somewhere at their convenience and leave you to deal with the lost items. Honestly, this made me not want to order from asos again.”

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Posted 5 years ago

“Wrong item received twice and when trying to get a refund for the next day delivery the staff tried preaching policy’s to you that clearly didn’t stand up as they then went back on everything they said. Would not recommend this site to anyone and I would never order from them again. Horrendous customer service and don’t deserve a successful business!”

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Posted 5 years ago

Asos is rated 3.1 based on 2,106 reviews