Asos Reviews

Name: Asos
Rating: 3.07

3.1 Rating 2,106 Reviews

52 %

of reviewers recommend Asos

Company Reviews

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Metrics

3.1

Based on 2,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I feel generous giving 1 star My son was given a £20 gift voucher for his Birthday which he has tried to use on his account for over a week without success. The only way to contact someone is via chat or twitter etc. He has now contacted the "support" team 4 times and his issue is still not resolved. He has been told on all occasions that somebody will be in contact and nobody contacts him. When asking about raising a complaint he was told "We don't have a complaints team as we deal with all of our customers complaints and queries through email, social media and live chat." So he asked to speak to a manager and was told "I'm unable to pass you to a manager as we're all trained to the same ability here at ASOS Customer Care." Customer Care? Really? Then the agent said "Please rest assured that as soon as we have an update for you, we'll be in touch with an email" When he said that this wasn't acceptable he was told "Thanks again for waiting. If that's everything for you today, feel free to close the chat now and have a lovely day." Nice... I feel sorry for the people that have to work there..”

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Posted 5 years ago

“Worst customer service ever and delays on delivery!!”

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Posted 5 years ago

“I have recently ordered for the first time from asos after my daughter praised them for years. Before I ordered, I researched the reviews and was I bit worried about ordering from this company. I finally decided to give them a try, and was very positively surprised. The order was deliverd in 3 days , and the quality of the products is very satisfying. I will order again in the future.”

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Posted 5 years ago

“always amazing and fast with update alerts on text - can't go wrong with Asos”

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Posted 5 years ago

“After MULTIPLE orders with the company, received the item and returned for bigger size. Bigger size item arrived, but the return/refund for smaller item has never been processed. Contacting the company returned nothing. I should have taken a picture of the company-provided return label as they do not have any info on that! They WILLINGLY lost a loyal customer over $30! Do not shop there!”

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Posted 5 years ago

“Disappointed at the lack of customer service when i queried why every time i send back items they fail to refund the correct amount. Explanation given poor, further inconvenience having to arrange to return an item that they sent to me by mistake and also having to wait for the refund because of their own mistake. Unwilling to resolve in a positive manner and keep fobbing me off. Never had this issue before, clearly some changes being made and not for the better on the customer service front!”

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Posted 5 years ago

“I’ve been waiting for a month for my refund and been in contact with the customer service several times, but eventually they just stopped answering me. What happened was that I placed an order for a pair of shoes, and a few hours later receive and email saying there was a technical errror and it hadn’t gone through and to place my order again. So i did. But then they send me the shoes twice, charge me twice and only refund me once, even though i end up sending the shoes back cus i didn’t like the heel. I work minimum wage and i decided for once to treat myself, and now asos has taken money from me and refused a refund for over a month. Very disappointed since it used to be my favorite online store.”

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Posted 5 years ago

“Asos is an amazing place to purchase any sort of items from a range of clothing, trainer and accessories. And not to mention if you ever need help they are always there if you need them with their amazing features such as Live chat.”

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Posted 5 years ago

“Customer service is TERRIBLE !! I’ve been trying to get into contact with someone for days about a order placed on the 25th of February.. I haven’t received any tracking info or anything regarding the matter !!”

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Posted 5 years ago

“Very poor customer service. On line help is useless. I ordered a pair of trousers for my son and they didn’t arrive. I asked if they could be redelivered but was told no! I was told I had to wait on the item coming back from the courier and then wait on a refund. No attempt was made to deliver my item. I am now £23 out of pocket and will never use this company again.”

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Posted 5 years ago

“Terrible, customer service are useless. They don’t care about the customers what so ever and not helpful what so ever. Cloths come faulty, there refund policy is ballshit when there’s a code used. Even though it’s down to them. Will never be shopping in ASOS again.”

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Posted 5 years ago

“ordered a pair of ray ban sunglasses wrong item no customer service ordered a pair of ray ban sunglasses for £116 last week arrived today but they sent a cheaper pair in a style that would not suite my friend ... these were bought as a 60th birthday present in two days time...... first thing i did was to go online and chat about the replacement available ////// no help at all from ASOS simply told to return the item and wait for a replacement /////////////doesn't really help me as i would like to give the present on his birthday poor customer service indeed///i have already posted the wrong item back to asos awaiting refund why would i give them my cash i do not trust them”

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Posted 5 years ago

“What a customer service.... #WORST. Cut it off before solving the problem. ASOS has refunded me less than what I have paid, because apparently my returned order is not reached the minimum spend. (It was reached the minimum spend when I place that order, hence I was able to apply a discount code.) BUT right now It is not being reached, because they use the current discounted price to refund me m, INSTEAD OF using the old full price I have paid for the item. It is not fair and ridiculous for ASOS to took out part of their customer money for no reason !!”

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Posted 5 years ago

“quick delivery. good design”

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Posted 5 years ago

“Paid for next day delivery premier service, no sign of my order and no explanation from ASOS 6 days later, they ignored my complaint when I emailed them, very poor customer service from ASOS.!”

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Posted 5 years ago

“Fast delivery, all items feel and look good”

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Posted 5 years ago

“Always had pleasant purchases. Customer service is very good. Always there to help if needed.”

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Posted 5 years ago

“I worked for ASOS for 6 months. This company is a fake company, a joke and schizophrenic. 4 hours of African music and hip hop are very common, marihuana on the toilette, every team leader has an Arab or African background. The advisers who perform best are sorted out and the ones that are hysteric maniacs who can not do anything correctly, while disrupting everyone, receive the option to become a team leader. I always performed between 100 % and 127 %, as there are performance charts. I received an investigation hearing and a disciplinary hearing because I apologized, as we received training for it, after an Afghan customer adviser who offended a western female customer in a live chat, to the customer for this treatment. During the investigation was I subliminal targeted as a racist and branded in the conversation/ interrogation this way. The note takers report of the hearings were insane, sentences and meaning appeared that I did not say, the first notetaker was of Arab origin and could not even express it in proper English, but was able with this improper language skills to become a note taker. He simply lied throughout the whole review that he wrote. The entire action of mistreatment of a customer by the original customer adviser was deflected on the next customer adviser who apologized to the customer. Finally the payment, my last payment was incorrect, they could have at least achieved there slightly positive feedback, but it isn't. When after all this you don't even get paid correctly, even when they explicitly tell you that you will get paid in full, which is simply lying again. This is all by far not everything negative but whenever I think of this starts a feeling of provocation. Ridiculous group exercises, tasks, single exercises tasks and tests where you can not focus due to the rabble-rousers in the class who at the age range of 21 need the attention of the class affecting others working performance. If you had a bad mark in school ask yourself if this was really your fault or the fault of the troublemakers in the class, that prevented you from focusing or the teachers fault itself. That is ASOS training defining. They say the tests don't decide anything, which is a lie again as the score will be taken to your work performance sheet. The training seems to have been created by prostitutes for school children. My final statement for ASOS: ASOS lies! To my person, I am a descendant of US - Fox Cherokee diplomats that were stationed in West Germany during the 80's. I have a diplomatic passport and I am a Knight of St. John.”

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Posted 5 years ago

“Absolutely shocking customer service. I waited two weeks for my delivery to arrive, I was told if it didn't arrive by a certain date to get in contact with them and they would take action. I contacted them after the agreed date had passed to be told I'd been passed on to a "specialist team" who would contact me within 24 hours...30 minutes later I received a notification fro Paypal saying my order had been cancelled and I'd been issued a refund....I didn't want or ask for a refund! I wanted my order! They think they are so big that they can get away with service like this. They don't even have a complaints process so I was left feeling totally dissatisfied.”

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Posted 5 years ago

“Purchased $526 of goods at ASOS in multiple sizes/sizes to try. All were of poor fit and quality, so I returned items via their USPS prepaid label as they guarantee free returns. When USPS lost my package, ASOS refused to help even try track it and basically told me next time to insure it. Buyer beware - poor quality, poor customer care, and the potential loss of your money”

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Posted 5 years ago

Asos is rated 3.1 based on 2,106 reviews