Name: Asos
Rating: 3.07

“I ordered a pair of QUAY sunglasses and this company sent me a defective pair very crocked, not sure what they were thinking. I never ones got an email from them about my order, not very professional. I returned them immediately and after 3 weeks now of them receiving the item I still have no refund I tried countless emails and absolutely NO RESPOND!!! I never ever had anything like this happen to me.”

Helpful Report

Posted 4 years ago

“I paid for my order and waited over two weeks and then i got a e-mail saying that the t-shirt i ordered is out of stock. How is it possible that i order, pay AND WAIT FOR TWO WEEKS and then get a e-mail saying they are sorry? Not gonna order from asos anymore and will tell my friends to do the same. Do not waste your money or your time ordering from them.”

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Posted 4 years ago

“I received the wrong item. Instead of a red jumper, I received a red t-shirt. I have complained and the 2 options I have is going to the post and delivering myself or asking Hermes to collect the item. Problem n1: I can't go outside due to health issues + COVID situation. Problem n2: I don't have a printer. The question here is why do I need to solve THEIR PROBLEM? They don't pay me for that. I am wasting my time, my energy and getting nervous. I just want my money back and if they want they can come to collect their T-shirt.”

Helpful Report

Posted 4 years ago

“I received the wrong item. Instead of a red jumper, I received a red t-shirt. I have complained and the 2 options I have is going to the post and delivering myself or asking Hermes to collect the item. Problem n1: I can't go outside due to health issues + COVID situation. Problem n2: I don't have a printer. The question here is why do I need to solve THEIR PROBLEM? They don't pay me for that. I am wasting my time, my energy and getting nervous. I just want my money back and if they want they can come to collect their T-shirt. I understand that if I want to return an item because it doesn't suits me or because I don't like it, I should move to do it. But this is NOT MY MISTAKE. So basically I am being ripped off.”

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Posted 4 years ago

“ORDER NO.: 483327138 PAST A MONTH NOW FROM THE ESTIMATED DATE OF ARRIVAL. EXTREMELY DISAPPOINTED, I HAVE BEEN A REGULAR CUSTOMER YET YOUR SERVICE TOWARDS ME HAS BEEN NOTHING BELOW AVERAGE. I GET THE ON-GOING CORONA VIRUS SITUATION, YOU GUYS SHOULD HAVE BEEN A LITTLE MORE CARING AND RESPONSIBLE ENOUGH TO AT LEAST INFORM ME VIA AN EMAIL. SO WHAT NOT? I ORDERED ON THAT DATE FOR A PARTICULAR EVENT AND NOW THOSE ITEMS SERVE NO POINT. ABSOLUTE DISGUSTED WITH YOUR PATHETIC COMMUNICATION SERVICES.FORGET THE COMPENSATION THAT I FEEL YOU GUYS OWE ME. I DON'T NEED THAT NEITHER THE ITEMS, THE LEAST YOU GUYS COULD HAVE DONE IS ISSUE ME A COMPLETE REFUND. UTTERLY DISAPPOINTED AS THE BANK CHARGES ( THROUGH THE USE OF VISA DEBIT AND PAYPAL) I HAD TO BARE ADDITIONAL CHARGES SO BASICALLY, I AM ON THE LOSING SIDE AND MADE A LOSS ON ITEMS I DID NOT EVEN RECEIVE.”

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Posted 4 years ago

“I’m trying to reach out to customer service almost one week no one answered me through email, messenger And Twitter”

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Posted 4 years ago

“Lucid mesh tie leg ballet flats in black - These are the worst shoes i have ever bought. they cost me a toe. i now have 4 toes on each foot. My friends call me nuggy. 0 stars. very disappointed”

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Posted 4 years ago

“Absolutely terrible service... Which is a great shame because I was beginning to become a good customer.... But not anymore. No communication and generic reply to customer service contact... and not followed up..... Avoid this company at all costs.... They will ultimately disappoint”

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Posted 4 years ago

“Stay away from this company. If I could give zero stars I would. Very disappointing experience. The pictures in their site look great and you are super excited waiting for your product. Then they send the wrong item. I contact their customer service and they have zero personalization they basically said. Send item back and maybe in 20 days you’ll get your money back then you can reorder item again. Usually companies that make mistakes own up to them. But not ASOS. It took me about 30 days to get a refund. I attempted talking to ASOS directly and they were super rude and idiotic. Then I just ended up filing a claim in paypal. PayPal got me a refund but at first ASOS said they would only issue a partial refund which I rejected! I returned their item the day after I got it and sent them the tracking number. Even PayPal was getting sick of how long this was taking so they resolved it and refunded me my full amount. One of the worst experiences I’ve ever had. Blocking this company forever. Attached below are the items purchased vs received! Just wow!”

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Posted 4 years ago

“I've never felt so frustrated in my life with a company such as ASOS do they ever considered training their representatives how to be apologetic and show sympathy or at least show understanding to the frustration caused by the company to the customers !! The truth is NO . New Example today LEAH !! THIS PERSON WHO Hasn't EVEN APOLOGISED ONCE IN THE WHOLE CONVERSATION NOP WHAT'S MORE SHOCKING THEY ALLOWED TO END THE CHAT ON THE CUSTOMERS just because they don't feel like talking! being rude unhelpful and arrogant and they taking the customers fraustration as if it's personal and they start acting like you having an issue with them person I MEAN PROFESSIONAL TEACH YOUR PEOPLE TO BE PROFESSIONAL they get paid for a job that they don't fulfilled !! DISGUSTING”

Helpful Report

Posted 4 years ago

“I've never felt so frustrated in my life with a company such as ASOS do they ever considered training their representatives how to be apologetic and show sympathy or at least show understanding to the frustration caused by the company to the customers !! The truth is NO . New Example today LEAH !! THIS PERSON WHO Hasn't EVEN APOLOGISED ONCE IN THE WHOLE CONVERSATION NOP WHAT'S MORE SHOCKING THEY ALLOWED TO END THE CHAT ON THE CUSTOMERS just because they don't feel like talking! being rude unhelpful and arrogant and they taking the customers fraustration as if it's personal and they start acting like you having an issue with them personally I MEAN TEACH YOUR PEOPLE how TO BE PROFESSIONAL they get paid for a job that they don't fulfilled !! DISGUSTING . My order shipped never arrived to Hermes hub and it's been more then a week and I'm still waiting for a refund ،،🤢”

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Posted 4 years ago

“The delivery cost is pathetic”

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Posted 4 years ago

“Terrible service Placed order on 28th feb still no delivery had to call 4 times now and still being told they are looking into it and now refusing to give me a refund till they resolve their issue. Horrible customer service absolutely disgraceful.”

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Posted 4 years ago

“placed an order with ASOS and almost a week later it still hadn’t arrived. I logged in to track the order and it said it had been delivered to a neighbour. I had received a calling card and the “neighbour” lived four doors down. When I finally got through to them a very senile elderly man angrily answered the door and said he didn’t have my parcel. His name also did not match the name ASOS quoted. I called ASOS and was told I couldn’t get a refund nor a replacement until an investigation was raised with DPD. A week later I received an email to say the investigation was conducted and DPD have confirmed they delivered it successfully to a neighbour. They asked me to pick up with my neighbour. I called again and had an infuriating call with customer service who said that the matter was closed their end and they cannot refund or replace the goods. I escalated on social media and email cc-ing the CEO and received a response to say it was a civil matter with my neighbour. I then received a long follow up to say that whilst I hadn’t authorised delivery to a neighbour this is what their terms and conditions say (I checked and it doesn’t) and that they’re allowed to leave items within 50m of my house. They acknowledged I had cc-Ed the CEO and that they would on this occasion reopen the investigation with DpD but make no promises as to the outcome and cannot guarantee how long before I’ll hear a response. Absolutely criminal customer service. I will be boycotting and urge anyone else to boycott ASOS”

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Posted 4 years ago

“I was buying from Asos for years now and I can say that quality wise items are going down year over year, some items are okish, others come looking great and after just 3 days of wearing fabric starts to go bad (synthetics go fuzzy/hairy, cotton thins out so much in some parts it is almost see-through). Also their unbelievably stupid shopping experience, while buying 2 piece suit I got to choose pants size in inch measurements, but blazer was somehow in cm, and worst part actual measurement units are not mentioned, so I guessed they are in inches also (like pants were), but I was wrong. I mean really? How is that possible? Yes, their shipping is good and package comes fast, with tons of plastic baggies to dispose after, but I won't be buying anything from there, because after spending 100+ euros in a week you are left just with bag of rags.”

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Posted 4 years ago

“Very unhappy with their so called customer service.. after sending an item back in asda living at eastgate their machine was broken so i couldn't get a receipt but i was assured this wouldn't be a problem as the return was registered from the store three weeks on I'm still waiting for a refund as asos won't except liability even though asda sent the item back to them and i received an email saying the return was registered i won't be shopping with this company again.”

Helpful Report

Posted 4 years ago

“Shocking Quality Control of Bridal Collection & Messed Up Delivery I'm getting married next year and am on a tight budget, so I chose ASOS bridal after hearing positive things about their collection. The first dress I ordered was full of holes. I had to return it. Once I finally got my refund, the dress was out of stock. I had to wait for it to come back into stock and then had to order the dress again. When the second dress (same style dress) arrived, not only did it have a totally different fit to the first one, but it was even worse than the first one with even more holes in it. I had to return the second dress as it was again, unwearable. As a result I realised that ASOS quality control of their bridal collection is extremely poor. People might shrug and say "you get what you pay for" but I wouldn't expect a £10 dress to have holes in it, let alone a £150 dress. Despite this, I then decided to try my luck with a different style of bridal dress. I decided to have it delivered to a local Collect+ point a couple of minutes walk from home as I knew I was unlikely to be at home for the delivery. A few days after ordering I got an email telling me my dress had been delivered, only it hadn't been delivered to the Collect+ location chosen at the time of ordering and it had instead gone to a random Collect+ location in a totally different county! Obviously I was unable to travel that length of time to pick up the dress so I then spent over an hour online with ASOS customer services and then Collect+ and was bounced between the 2 departments several times before learning the only resolution was for the dress to be returned to ASOS by Collect+ and that I'd have to wait 7 working days for a refund. Once ASOS received it back I'd then have to go through the whole process and re-order the dress. 10 days after the dress was returned, I still haven't had a refund and even if I had, the dress is now out of stock in the correct size. I've had to contact ASOS customer services yet again today taking my grand total of online chat time to get this sorted out up to just over 2 hours, only to be told if I've not had the refund by midnight tonight to contact them again! I asked what had happened to the dress I ordered and what I could do now it was out of stock. Nothing. Tough. Absolutely shocking customer service, dreadful quality control and I won't be using ASOS for either my bridal dress or bridesmaids. The photos show one of the dresses and just some of the numerous holes in the dress.”

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Posted 4 years ago

“If I could leave a ZERO review I would. I placed an order for £259.69 that never arrived. Yodel updated the tracking info with the comment 'safe place - front porch' - I don't have a porch. They also put a card through my door saying 'blue bin' - There was nothing in my blue bin when I arrived home on the Friday (after the blue bins had been emptied) On raising the issue with ASOS, they refused to refund me saying that the order was successfully delivered to the porch of a house with a red door. I have no porch and a black door. They stopped short of calling me a liar and a thief but decided to close by account due to 'suspicious' activity' stating they would not respond any further to my emails or calls leaving me £259.69 out of pocket and with no order. Luckily I paid by Paypal who investigated and despite ASOS telling them that the order was safely delivered, ruled in my favour more than a month after I placed the order and have today refunded my money. ASOS are fine until you have an issue then they aren't interested in helping. I have spent £1000's with them over the years and I've now been banned from shopping with them in future for daring to report an order that I did not receive. Shop with care if you're going to use this company and make sure you pay by credit card or paypal for your own peace of mind.”

Helpful Report

Posted 4 years ago

“If I could leave a ZERO review I would. I placed an order for £260 that never arrived. Yodel updated the tracking info with the comment 'safe place - front porch' - I don't have a porch. They also put a card through my door saying 'blue bin' - There was nothing in my blue bin when I arrived home on the Friday (after the blue bins had been emptied) On raising the issue with ASOS, they refused to refund me saying that the order was successfully delivered to the porch of a house with a red door. I have no porch and a black door. They stopped short of calling me a liar and a thief but decided to close by account due to 'suspicious' activity' stating they would not respond any further to my emails or calls leaving me £259.69 out of pocket and with no order. Luckily I paid by Paypal who investigated and despite ASOS telling them that the order was safely delivered, ruled in my favour more than a month after I placed the order and have today refunded my money. ASOS are fine until you have an issue then they aren't interested in helping. I have spent £1000's with them over the years and I've now been banned from shopping with them in future for daring to report an order that I did not receive. Shop with care if you're going to use this company and make sure you pay by credit card or paypal for your own peace of mind.”

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Posted 4 years ago

“There seems to be a lot of negative feedback on this company. Should've checked The Almighty GOOGLE before placing my order. Sent the wrong item and sent it back with their own return label. They claim they never received the item and cheated me out of $110. Dont EVER use this company. Customer Service was basically a joke. And there's no phone number to talk with anyone directly.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Asos Reviews