Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful team. Very polite and really helpful nothing too much trouble”

Helpful Report

Posted 8 years ago

“I phoned customer services and cant believe how helpful and friendly the staff were, they took time to explain everything i needed to know. They made me feel like i was more than just a voice on the phone”

Helpful Report

Posted 8 years ago

“You can always tell the worst companies; they are the one's with staff crawling the review boards trying to justify their dreadful service. Autonet are clearly such a company. Perhaps they should consider using their resources to provide decent customer service instead of trying to put spin on the second-rate one they provide. After making the mistake of using this cowboy outfit last year, I have experienced nothing but hassle and disappointment. As we have moved house again (second time in a year) I cannot face dealing with their unhelpful and inept staff again. So, instead of paying an extortionate fee to be emailed confirmation that I live a couple of streets away from where I previously did, I am just cancelling instead. As we speak, in fact. Well, trying to! Currently on hold..... 18 minutes and counting! I guess that fact just about sums them up! .....No. It does not sum them up. They are even worse than that! Finally my call is answered after 23 minutes and, guess what? There is a fee to cancel the policy. Yes! although there is still two fully paid months to run, when that is off-set against the cancellation fee, apparently I owe them money! So.... letting them them cover me for two months costs me nothing more than I have already paid. Telling them to stuff their insurance will cost me a sum equal to the final two months PLUS a few quid extra..... But hey, maybe I am wrong; Apparently they are such good guys that they will waive the few pounds I now owe them! Wow. Such generosity! I wonder if the fact that I told them I would see them in court before I gave them another penny influenced their decisionat all? Honestly. Avoid this company like the plague. They claim 'award winning service' and 'award winning training'. Rubbish. Their service is dreadful, their charges (once they have you tied to them) are extortionate and their staff are useless.. Don't get conned!”

Helpful Report

Posted 8 years ago

“Autonet provided the cheapest price available for my car insurance. I set it up on line and it was all very easy and smooth. I had to make a phonecall for done information and again it was all very smooth.”

Helpful Report

Posted 8 years ago

“I have had to send the license details for myself and the names drivers 3 times so far and still I am chased for the details. Not what I expect from an internet based insurance firm.”

Helpful Report

Posted 8 years ago

Dear Mr Abbitt, Thank you very much for taking the time to get in touch and bring this to our attention. We are sorry to hear that you are not satisfied with all aspects of the service that you have received. I can confirm that we have copies of the driving licences that you sent, but we will still need your licences codes. We have checked your file and can see that you did send these details in. However, they were not picked up by Autonet and the codes have now expired. Please accept my apologies for this, we are looking into why this happened Kind regards Nicola.

Posted 8 years ago

“Pleased with the service I received thank you.”

Helpful Report

Posted 8 years ago

Hi Paul, Thank you very much for letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Everything's goes smooth, straight forwards, and no hassle, thanks...”

Helpful Report

Posted 8 years ago

Hi Henry, Thank you very much for letting us know that you were pleased with the straight forward service from Autonet. Kind regards Nicola

Posted 8 years ago

“Made a mistake on the online insurance form when taking out insurance. I totally understand this was my fault. To rectify the fault was going to add £60 on to the price. Again, I understand this was my fault. So I did a new quote, and realised that with the correct details, the insurance should have been reduced by over £50. So by taking out a new quote, I could save £110. Company explained this isn't how it works. No problem, as I'm within my 14 day "cooling off period) - actually only 4 days into the insurance. Turns out the "cooling off" period still has a £50 policy cancellation charge! How is that a cooling off period!? Cancelled out of principle and went elsewhere. Beware of small print. And companies that are supposed to have a cooling off period, which isn't actually a cooling off period!”

Helpful Report

Posted 8 years ago

Dear Mr Bird, Thank you very much for your comments and for taking the time to let us know about your experience with Autonet. We are sorry to have lost your custom. In relation to General Insurance products, a cooling off period does not always mean that a charge will not be made for cancellation. This is within the FCA guidelines and you will find that companies are within their rights to make charges. These charges are detailed in our terms of business and are explained before purchase. As you have pointed out, we do also recommend that customers read and understand these terms before purchasing their insurance. Kind regards Nicola

Posted 8 years ago

“Very good x”

Helpful Report

Posted 8 years ago

“Never been ripped off as much as u have with this company. Started my policy with the beginning of March then 2 weeks later my car was written off. Just to change my policy details for my new car that had the same engine and was not as old it cost me £360! If I'd of cancelled my insurance because I paid up front for the year I'd of lost nearly half what I'd paid for having being insured for 2weeks. Will never renew with them!”

Helpful Report

Posted 8 years ago

Hi Kim, Thank you very much for your comments. We take customer feedback very seriously and have looked into this for you. Autonet are an insurance broker and work with various insurers to provide products to the market place. Since reading your comments, we have looked into the cost of your new policy and unfortunately, there is a quite a large difference in price for the new vehicle. We checked these details with other insurers on our panel too and they are showing much higher prices for the new vehicle too. We understand your frustration at this increase, but unfortunately, the rates are set by the Insurer rather than Autonet. At Autonet, we do place a great deal of importance on customer satisfaction and aim to provide competitive premiums. We do hope that you will consider us again in the future. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Total rip off, my insurance due to finish then wasn't contacted about this, autonet then automatically renewed my policy and increased amount £40 from the previous year! Called up using my phone bill with no call back and was told I can cancel but will cost around £400+premium charges as I'm already one month into the renewal, also told that if I cancel I wouldn't receive my no claims bonus from them as I should of cancelled before the previous year ended. Poor customer service just repeating the same things over and over like reading from a script. AVOID these if you can”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for taking the time to bring this to our attention. We place a great deal of importance on customer feedback and would like to look into this for you. If you would like us to do this, please can you get in touch by using the following email address. If you include your contact details, reference number and a short message, we will be able to locate your file. Kind regards Nicola

Posted 8 years ago

“Very long-winded process, only wanted to change the address on my policy and it cost me £80 plus whatever the 70 minute phone call will be! No offer to call me back, just put on hold and passed from person to person, each time having to repeat myself! Not happy & not impressed! Wouldn't recommend to anyone.”

Helpful Report

Posted 8 years ago

Hi, Thank you very much for your comments. We place a great deal of importance on customer feedback and would like to look into this for you. If you would like us to do this, please can you get in touch by using the email address reviewsites@autonetinsurance.co.uk. If you include your contact details/ reference number along with a short message, we will be able to look into this. Kind regards Nicola

Posted 8 years ago

“Excellent call centre experience - very helpful and quick service”

Helpful Report

Posted 8 years ago

Hi Jon, Thank you very much for letting us know that you were pleased with the helpful staff and quick service that you received from Autonet. Kind regards Nicola

Posted 8 years ago

“Terrible company! Lot's of hidden charges & demands for extra money after you've taken out a policy with them. Then they threaten you with huge cancellation fees if you refuse to pay the extra. No replies to multiple e-mails & cost me £11 to make two 5-minute phone calls to them as they wouldn't call me back. Can't wait to see the back of them - if they'll let me leave without another massive cancellation admin fee that is! Avoid at all costs!”

Helpful Report

Posted 8 years ago

Dear Mr Oswin, Thank you very much for your comments in relation to Autonet. I’m sorry to hear that you are not happy with all aspects of the service that you have received. I believe that when you purchased your policy, there was some discrepancy between the no claims bonus that you were able to provide compared to the data we had on file. This difference impacted on the price of the policy offered to you and generated an additional premium. In this case, the additional premium needed to be paid to ensure that you had the correct insurance on place. If this was not carried out, the cancellation fees would have been applicable as per our terms of business In terms of the phone calls, we have recently updated our phone numbers so that existing customer now have access to “03” numbers which are charged at a local rate. Alternatively, we do offer a live chat facility which is available free of charge from our website. Kind regards Nicola

Posted 8 years ago

“when will I receive my policy I paid for a paper copy to be sent to me and I am still waiting I think the date was the 6/2/2016 it seems a long time to wait”

Helpful Report

Posted 8 years ago

Dear Mrs Tideswell, Thank you very much for your comments. I'm sorry to hear that you have not received your documents yet. These were sent when you originally purchased the policy and were also sent again when you notifies us these had not been received. I will pass your message on to our customer service team and ask one of my colleagues to contact you in relation to this. Kind regards Nicola

Posted 8 years ago

“very helpful and made things easy”

Helpful Report

Posted 8 years ago

Hi Tony, Thank you very much for letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Very fast and efficient.”

Helpful Report

Posted 8 years ago

Hi Sarah, Thank you for letting us know that you were pleased with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent service. Good communication with friendly competent staff. Not my first insurance through Autonet and probably won't be my last.”

Helpful Report

Posted 8 years ago

Hi Carol, Thank you very much for your comments. We are pleased to hear that you were satisfied with the competent staff at Autonet. Kind regards Nicola

Posted 8 years ago

“At 11 months into my insurance contract with Autonet I changed from my current Ford Transit to a brand new Ford Transit van. To my absolute bemusement, Auto net refused to continue the existing policy claiming that the underwriters saw the new Transit as a risk?! I was left no choice but to cancel the insurance which has lost me my 9th year no claims bonus. The staff were like a bunch of robots reading from a script and wouldn't offer any reasonable resolution. This has had a financial impact on me due to the loss of my 9th year no claims and a loss of a months insurance. I now can't trade until new insurance is arranged (not with Autonet).”

Helpful Report

Posted 8 years ago

Dear Mr Martin, Thank you very much for your comments. When a policy is purchased, it is based on the risk that is present at the time. If there are any changes in circumstance, for example a new vehicle, the level of risk is then re-assessed by the insurer. The insurer will then decide if they want to cover the new vehicle or offer a new price at all. There are many factors that affect this, which in turn affect the price of the policy, or whether the insurer wants to cover the new vehicle. I believe that our Complaints team are looking into the point you have raised and will be in touch accordingly. Kind regards Nicola

Posted 8 years ago

“Everything was very easy with no hidden problems . Thank you”

Helpful Report

Posted 8 years ago

Hi Jenny, Thank you for taking the time to let us know you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews