Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having had Autonet provide my household insurance for many years, I'm now negotiating a policy for my classic car. I just trust them.”

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Posted 8 years ago

“Not happy . Got the quote for policy through MoneySupermarket site. (Problem 1) On the day of ringing to take policy - i forgot to ask to include protected no claims protection. A few days later when i tried to add on - it was either Molly or Sarah said they would ring Axa for extra £ figure quote & get back to me within 24 hours . She never did . When i rang again i was fobbed off . When having had the hassle of the (problem 2) below - i gave up. (Problem 2) MoneySupermarket site quote stated Legal Cover included. However when policy arrived - Legal cover was not included. When complained to Autonet- they stated you get a watered down type of legal cover - I stated this was misleading & threatened of complaining to Financial Services authority- They then made a "U" turn & included it. Their prices are the best - but are not without hidden tricks . Customer service cant compare with bigger companies. Sorry”

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Posted 8 years ago

“Very easy to use and great service”

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Posted 8 years ago

“Cheap, fuss free and reliable.”

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Posted 8 years ago

“VERY QUICK AND EASY TO USE WEBSITE. WILL USE THE SERVICE AGAIN”

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Posted 8 years ago

“Very good interface and service”

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Posted 8 years ago

“After signing up for car insurance I registered on the AutoNet site as instructed and created a login/password. An email was then received with an activation link. On clicking on the activation link I logged in using my newly created details and was presented with someone else's customer's account where I could view their policies which is quite a nasty breach of the data protection act. I also had issue with a past claim that I had incorrectly dated when editing the details in Go-Compare that they could not resolve themselves and stated I needed to get it clarified by my old insurance company which wasn't helpful at all. This bumped up my premium by almost £50. After speaking to them on the phone on both issues I decided to cancel the insurance on the same day for which I was charged £25 as a cancellation fee. I feel like I've been completely ripped off despite the fact I highlighted a clear data protection problem they have with their IT systems which could land them with a large fine if reported to the ICO. On the bright side the people I spoke to were friendly and not rude at all but ultimately had their hands tied on what they could do. In the end I went with a different insurance company for a slightly higher cost.”

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Posted 8 years ago

“Great service insuring my van so I went back and insured my car too”

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Posted 8 years ago

“Autonet is convenient and and simple way for me to get insure cover.”

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Posted 8 years ago

“So far so good. The offered me the most reasonable quote in spite of having made some big claims only 3 years ago. Thank you.”

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Posted 8 years ago

“Everything as required at most competitive rates.”

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Posted 8 years ago

“simple.... easy..... straight forward....”

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Posted 8 years ago

“Very quick hassel free over the phone renewal. Thank you Gareth”

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Posted 8 years ago

“Happy chappy on the phone. Helpful and reliable.”

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Posted 8 years ago

“Easy to purchase.”

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Posted 8 years ago

“Everything for my car insurance quote was first class. Very reasonable price and quick to renew thankyou autonet”

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Posted 8 years ago

“Very good at communication. Excellent.”

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Posted 8 years ago

“In case of need I was impressed by the Legal setting up while the others were realistic. James”

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Posted 8 years ago

“I signed up for continuous renewal by direct debit through my business account and received a letter a few weeks before my renewal was due to tell me that I need to do nothing as my insurance would automatically continue. I came home from holiday and never thought anything about it until I was doing paperwork and checked my business account a month later to find that no direct debit or payment to my insurance had been made! I called Autonet only to be told that my insurance had not been renewed and that I had been driving around for the last month with no cover! I was then told that the quote they had given me could no longer be offered and that my premium would come out at almost £200 more than the quote given. After some arguing my point that the failure to renew was not my fault and that it was solely the fault of Autonet they managed to get my premium down to only £70 more than the original renewal quote, they then made out they were doing me a favour by giving me this price! I would not recommend this company to anyone who has pride in their business, their failure to do what I thought I'd signed up to could have had disastrous consequences for my business!”

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Posted 8 years ago

“Easy to get initial price from price comparison site, but not quick for everything else! Took forever to go through on the phone what I've already done online! Then I've got continual calls from Autonet to sell me other stuff and once put me on hold after being called by them!”

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Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews