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Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
I have had trouble with Aviva over the years initially with late payment and missing annuity cheques which took several months to sort out.Now they want to charge me to pay in to my bank account and take 12% of my annuity to do it! There is a huge difference in what they want me to pay and what banks normally charge for a BACS payment so I am contesting this. They do not reply to e-mails, phoning is a non start because of the time involved with repeated calls which go unanswered. I only got a response when I copied and pasted the said e-mail on their social site and was told to approach the appropiate department which was exactly what I had done. They also said they cannot enter in to a discussion on social but go to Trustpilot and that is what they are telling people to do. Terrible company but I am thankful I have an excellent insurance company over here in NZ.
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Posted 4 years ago
Biggest problem is myaviva very difficult to navigate.
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Posted 4 years ago
Have an ongoing claim against Aviva client DPD, the claim is admitted by DPD, but no one will take our claim seriously. We have been contacted by 10 different people, one of whom accused me of fraud. With costs being added everyday for storage. We have not had any formal reply to our written claim, nor any attempt whatsoever to settle, it looks most likely that we will have to go through the court system, adding yet more costs. Aviva shareholders should be conscious of the way this company behaves and the juvenile staff it employs to mediate. My broker wants me to take a policy with Aviva..... I think Ill stay where I am.
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Posted 4 years ago
Good services. friendly staff ;)
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Posted 4 years ago
After driving for 40yrs and never had claim on any insurance company this company aviva tried telling me claim is void and I am basically a fraud . Car owned by myself and son hit by car in police chase .no one in car at time . My son uses car and I also use car as he is named driver . My son is a key worker and no has no car to use .also the car is still outside my house as off 3 weeks after accident accident with fuel leaking from petrol tank .They are complete fraudulent company who take your money with no intention of paying out .KEEP CLEAR of these conmen. I have had many companies during my driving history and NEVER been treated so bad .
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Posted 4 years ago
They are in partnership with quote me happy for claim when you call Aviva they say oh I am sorry we can’t help you you have to email quote me happy , what kind of a insurance is that ??no one to call
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Posted 4 years ago
I have been trying every day since last week to get someone answer the phone and deal with my issue. I want to withdraw some money from my plan, I can phone other departments and get to speak to someone within minutes. When you phone this dept the answering service asks what genre of music you would like to listen to, what idiot thought of that, it instantly winds you up. Do they really think leaving someone hanging on the phone listening to music is acceptable. Sent an email to last week, no reply. Spoke to customer service and was promised an urgent callback. Still waiting.
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Posted 4 years ago
Like many others, I was a loyal customer of Aviva for all types of insurance. Firstly they reneged on the promise to repay my mortgage - no apology, just a series of letters progressively reducing the amount they'd pay. May be I'm naive but is it too much to ask that a company honor its promises? I kept up my end of the bargain paying every premium on time for 25 years. What's more - the government let them and every other BANKRUPT insurance firm get away with it! For several years I insurer my vehicles with Aviva - they weren't the cheapest ( this was in the days when I though them reliable!!!) Then out of the blue - they sent me a letter cancelling my insurance - dated a MONTH BEFORE!!! So I'd been driving around uninsured without any knowledge. Rather than ask me to explain a problem - they'd just pulled the rug! I had to pay them £900 extra so I could drive home! It was the devil's own work to find out what this "problem" was (all insurance firms automatically regard you as a criminal!) My previous insurer had paid out a claim which although fraudulent is STILL on my record! No one thought to tell me - indeed everyone tried to stop me finding out! Even now when all the Aviva management are only too well aware of my case - they still refuse to admit wrong doing and refuse to repay my money. They are a first class Shower of Bastards - use them at your peril!
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Posted 4 years ago
my car insurance renewal offered a very good price and am completely satisfied and would fully recommend
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Posted 4 years ago
Aviva have proved to be very expensive. Please check out other companies before renewing. My mother had her renewal this year which had gone up £200 since last year. She has a clean driving record, no reported accidents and has her house insurance through this company. I phoned Aviva to say that £700 was far too expensive and the AA along with other companies were quoting £309.00. I asked if they could match this and they point blank said that the don't price match under any circumstances. I asked why it had gone up over £200 this year and he said that there could be over 100 plus reasons, so too many to talk about. My mother has been a customer of theirs for many years and I felt this lack of customer care was very very poor. We obviously changed her insurance to the AA who were kind, courteous and very helpful. Aviva did not care about losing a long term customer. Shame on you.
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Posted 4 years ago
Very poor Communication transferring claims to cotswold Who treat you like a criminal and get very personal with your life making direct threats dismissing claims at any cost faults promises to call you back and never doTimescale to deal with things is appalling and I would avoid these at all costs terrible insurance company
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Posted 4 years ago
Absolutly rubbish service. People in office are rude on the phone. Thy not care about your problem. They care about your money. Aviva app,also web page are unaccesible ,phone lines are closed. All they said is were working on it. I cant manage my policy over 2mths now. Absolutly rubbish. Will be looking for other provider. Scams
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Posted 4 years ago
JUST RENEWED HOUSEHOLD INSURANCE WITH YOU, PRICE HAS GONE UP 25% in the last year a few months ago i renewed my car insurance with you and that had gone up 25%. I PHONED UP TO HAVE SOME HELP TO REDUCE THE PRICE, BUT THE TELEPHONIST HAD NO INTERESTED IN HELPING A REGULAR LOYAL CUSTOMER. I HAVE A NUMBER OF INTEREST WITH AVIVA, PENSIONS, BONDS, MULTI CAR INSURANCE. HOUSE INSURANCE, BECAUSE OF MY AGE I WANT EVERYTHING IN ONE PLACE, SO I CAN KEEP TRACK ON MY FINANCES, SO AVIVA IS GOING TOO EXPENSIVE SO I WILL LOOK ELSWHERE IN THE NEW YEAR. DEREK JONES
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Posted 4 years ago
I applied to withdraw my 25% tax free pension and they refuse to give this to me. I am retired, want the tax free amount, but they simply refuse. First of all they claimed it was because I did not know how to use the internet, which astonished me as I do all my banking online. Then they changed that to my husband is always with me, and they feel he is pressuring me to withdraw the amount. As we are retired and share a house, it is hardly surprising he is always with me. They refuse to put in writing that they are refusing to give me my pension. They ignore recorded delivery letters and Facebook comments. (At least somebody acknowledges it online, then ignores it). We are now producing a file for the ombudsman. They are simply refusing to give me my pension and I am retired!
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Posted 4 years ago
Aviva are fairly typical of an oversized and outsourced company whom have lost pretty much all touch with the customer. Incompetent would be polite. Retarded websites with no decent functionality seems to be the norm. If you speak with management they shirk responsibility. I can only I imagine they are yet another product of low pay low commitment to one’s job. They are listless. Their products on offer are behind those of their competitors. If you’re looking for a pension provider looks elsewhere. They may have competitive fees but their service and functionality will cause you all manner of headaches. I suggest avoiding them period.
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Posted 4 years ago
If I could give zero stars, I would. DO NOT TAKE OUT LIFE/ CRITICAL ILLNESS cover with Aviva. Their policies are not worth the paper they are written on.
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Posted 4 years ago
Great choice
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Posted 4 years ago
Terrible company to deal with not sure if am insured by Aviva or quote me happy have had emails by them both
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Posted 4 years ago
Excellent service
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Posted 4 years ago
been a multi car customer for 8 years and always been told by them when I rang up to renew keep on multicar as works out cheaper very surprised this year when our quote came back at over a £1000 so I put our cars in individually and they came back £500 cheaper so why would they promote multicar as being cheaper looks like I'm due a refund after being ripped off over the last 8 years
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Posted 4 years ago
Aviva is rated 2.0 based on 603 reviews