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Aviva Reviews

2.1 Rating 597 Reviews
25 %
of reviewers recommend Aviva
2.1
Based on 597 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Email:

info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
I have been trying every day since last week to get someone answer the phone and deal with my issue. I want to withdraw some money from my plan, I can phone other departments and get to speak to someone within minutes. When you phone this dept the answering service asks what genre of music you would like to listen to, what idiot thought of that, it instantly winds you up. Do they really think leaving someone hanging on the phone listening to music is acceptable. Sent an email to last week, no reply. Spoke to customer service and was promised an urgent callback. Still waiting.
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Posted 3 years ago
Like many others, I was a loyal customer of Aviva for all types of insurance. Firstly they reneged on the promise to repay my mortgage - no apology, just a series of letters progressively reducing the amount they'd pay. May be I'm naive but is it too much to ask that a company honor its promises? I kept up my end of the bargain paying every premium on time for 25 years. What's more - the government let them and every other BANKRUPT insurance firm get away with it! For several years I insurer my vehicles with Aviva - they weren't the cheapest ( this was in the days when I though them reliable!!!) Then out of the blue - they sent me a letter cancelling my insurance - dated a MONTH BEFORE!!! So I'd been driving around uninsured without any knowledge. Rather than ask me to explain a problem - they'd just pulled the rug! I had to pay them £900 extra so I could drive home! It was the devil's own work to find out what this "problem" was (all insurance firms automatically regard you as a criminal!) My previous insurer had paid out a claim which although fraudulent is STILL on my record! No one thought to tell me - indeed everyone tried to stop me finding out! Even now when all the Aviva management are only too well aware of my case - they still refuse to admit wrong doing and refuse to repay my money. They are a first class Shower of Bastards - use them at your peril!
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Posted 3 years ago
my car insurance renewal offered a very good price and am completely satisfied and would fully recommend
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Posted 3 years ago
Aviva have proved to be very expensive. Please check out other companies before renewing. My mother had her renewal this year which had gone up £200 since last year. She has a clean driving record, no reported accidents and has her house insurance through this company. I phoned Aviva to say that £700 was far too expensive and the AA along with other companies were quoting £309.00. I asked if they could match this and they point blank said that the don't price match under any circumstances. I asked why it had gone up over £200 this year and he said that there could be over 100 plus reasons, so too many to talk about. My mother has been a customer of theirs for many years and I felt this lack of customer care was very very poor. We obviously changed her insurance to the AA who were kind, courteous and very helpful. Aviva did not care about losing a long term customer. Shame on you.
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Posted 4 years ago
Very poor Communication transferring claims to cotswold Who treat you like a criminal and get very personal with your life making direct threats dismissing claims at any cost faults promises to call you back and never doTimescale to deal with things is appalling and I would avoid these at all costs terrible insurance company
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Posted 4 years ago
Absolutly rubbish service. People in office are rude on the phone. Thy not care about your problem. They care about your money. Aviva app,also web page are unaccesible ,phone lines are closed. All they said is were working on it. I cant manage my policy over 2mths now. Absolutly rubbish. Will be looking for other provider. Scams
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Posted 4 years ago
JUST RENEWED HOUSEHOLD INSURANCE WITH YOU, PRICE HAS GONE UP 25% in the last year a few months ago i renewed my car insurance with you and that had gone up 25%. I PHONED UP TO HAVE SOME HELP TO REDUCE THE PRICE, BUT THE TELEPHONIST HAD NO INTERESTED IN HELPING A REGULAR LOYAL CUSTOMER. I HAVE A NUMBER OF INTEREST WITH AVIVA, PENSIONS, BONDS, MULTI CAR INSURANCE. HOUSE INSURANCE, BECAUSE OF MY AGE I WANT EVERYTHING IN ONE PLACE, SO I CAN KEEP TRACK ON MY FINANCES, SO AVIVA IS GOING TOO EXPENSIVE SO I WILL LOOK ELSWHERE IN THE NEW YEAR. DEREK JONES
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Posted 4 years ago
I applied to withdraw my 25% tax free pension and they refuse to give this to me. I am retired, want the tax free amount, but they simply refuse. First of all they claimed it was because I did not know how to use the internet, which astonished me as I do all my banking online. Then they changed that to my husband is always with me, and they feel he is pressuring me to withdraw the amount. As we are retired and share a house, it is hardly surprising he is always with me. They refuse to put in writing that they are refusing to give me my pension. They ignore recorded delivery letters and Facebook comments. (At least somebody acknowledges it online, then ignores it). We are now producing a file for the ombudsman. They are simply refusing to give me my pension and I am retired!
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Posted 4 years ago
Aviva are fairly typical of an oversized and outsourced company whom have lost pretty much all touch with the customer. Incompetent would be polite. Retarded websites with no decent functionality seems to be the norm. If you speak with management they shirk responsibility. I can only I imagine they are yet another product of low pay low commitment to one’s job. They are listless. Their products on offer are behind those of their competitors. If you’re looking for a pension provider looks elsewhere. They may have competitive fees but their service and functionality will cause you all manner of headaches. I suggest avoiding them period.
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Posted 4 years ago
If I could give zero stars, I would. DO NOT TAKE OUT LIFE/ CRITICAL ILLNESS cover with Aviva. Their policies are not worth the paper they are written on.
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Posted 4 years ago
Great choice
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Posted 4 years ago
Terrible company to deal with not sure if am insured by Aviva or quote me happy have had emails by them both
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Posted 4 years ago
Excellent service
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Posted 4 years ago
been a multi car customer for 8 years and always been told by them when I rang up to renew keep on multicar as works out cheaper very surprised this year when our quote came back at over a £1000 so I put our cars in individually and they came back £500 cheaper so why would they promote multicar as being cheaper looks like I'm due a refund after being ripped off over the last 8 years
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Posted 4 years ago
Pension I have paid for 33years on time, trying to draw, like Arthur Dalleys car lot.Do not use.
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Posted 4 years ago
Car incident not my fault Car incident not my fault. Aviva have been messing me around for a year saying the other partly has not been in touch yet. Your team should be perusing this case down the legal route ,when I have brought this up they say there nothing we can do. If I could give a honest score it would be -0. My advise is go with direct line and avoid this company.
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Posted 4 years ago
After a claim , Aviva sent out loss adjusters on the visit to my sisters house , i was asked or interregated asked why i had parked my car 10 yards away from the house , ( reason my siaters husband parks on the drive and my sister directly opposite the front door ) Asked why the heating was not on in the house ...What these type of questions had to do with a loss of items during a house move beggers belive....Aviva have caused me emotional distress , to which they were instructed by the finacial ombudsman to pay £300 for the distress caused...The loss adjusters then sent me other peoples claim details yes they sent me other peoples personal data....I sent Aviva personal information they cant account for...The claim is still outstanding...My opinion of this company and the loss adjuster they used is of poor pratice to say the least...BUYER BEWARE.....
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Posted 4 years ago
I don’t trust this insurance company anymore they have given me incorrect information multiple times for my claim which they said the access isn’t questionable as I have the video proof of the accident and I don’t need to pay and at the end they haven’t sort out liability with third party insurance, ridiculous if I knew I wouldn’t have my car repaired due to only minor scratches. Full final statement of my complain was a compensation of £75 for their incompetence and unprofessional treatment.
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Posted 4 years ago
Good price initially for car insurance for two years, however renewal price was way above market average.
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Posted 4 years ago
I had an endowment with Aviva which has finished with a £20k shortfall. Not only do Aviva not care about the shocking performance of their company but they are refusing to pay out the policy & have effectively stolen the money. Despite 4 complaints, a catalogue of phone calls & emails I have made no progress in 10 weeks. This company are a bunch of fraudsters & has the most incompetent & thickest bunch of people working in their customer services. It's impossible to speak to anybody in authority as they are all at home & don't call back as promised. Aviva is full of fraudsters, liars & incompetence, avoid at all costs unless you want your life to be ruined.
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Posted 4 years ago
Aviva is rated 2.1 based on 597 reviews