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Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
My f150 Ford truck was rear ended on highway 401 end of Dec . Still today Aviva in still trying to make it my fault after going though 5 people working on my claim and someone ells new still trying to blaim me after this kid smashed in to the back of my truck Hello! Not my Fault.
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Posted 4 years ago
My F150 Ford truck was rear ened on highway 401 leaving me with 13.000 dollars in damages and Aviva is trying every thing they can to say it was my fault! So they don't have to pay my claim. This kid smashed in to the back of my truck hello! It's not my fault!!!
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Posted 4 years ago
Beware of aviva there prices have gone way up .my small car has gone from £400 a year to £900 a year .I have now joined RAC for just over £200 a year and that's with breakdown .All of my friends are leaving Aviva and there friends to and so on
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Posted 4 years ago
Following you’re advertising on TV for multi policy insurance I rang to receive quote. My current policy is due for renewal with Admiral. Quoted £1400. For the same policy information. Aviva came back with a whooping quote of Wait for it. £3900.70😂😂😂. BEWARE
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Posted 4 years ago
My car renewal quote £946,big increase on last year told that was it take it or leave it. Got the same cover with LV for £650
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Posted 4 years ago
My car was written off in an accident; within an hour my car had been picked up, I was offered transport to family, a hire car was available next day and a fair settlement was reached and paid into my account within 5 days. Polite, helpful, professional and courteous staff handled every detail. Would highly recommend Aviva.
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Posted 4 years ago
If you want an insurance company that: • Violates your fundamental, human rights • Treats you unfairly & provides false, misleading information • Cause severe stress & provides degrading treatment • Discriminates your identity & nationality • Abuses their Ethics Code & Customer Experience Business Standard policies • Shares your confidential, personal data with a fraudulent solicitor - without your authorisation A solicitor who unlawfully, faked my address & identity to conceal theft (£280 000 of my assets), committed by a fellow, convicted (SRA) solicitor ( BBC: news/uk-england-manchester-29694339 ) • If you want a company that condemns documents containing stamped, sealed & certified proof of identity & witness statements from the British and Swedish government • Ignores your request for your original documents to be returned & request for your personal data • A company that transfers your hard-earned pension pot without your authorisation • Ignores your request for your hard-earned pension pot to be returned to the original company (Reach PLC) • A company that condemns their own provided documents containing the customer's confidential personal data (sent to my lawful post address & country of residence since 2013 - in Sweden) • If you require a company that dismisses your existence & your identity despite that you've provided witnessed, certified proof of your identity & requests from a trusted peer & certifier (A Minister of Church) Then AVIVA is the company for you.
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Posted 4 years ago
We are 68 years old and had to cancel a planned holiday due to my husband contracting a serious illness a week before departure. We supplied medical details and confirmation from our gp but Aviva rejected our claim. Seems to me that they are more than happy to take your high premiums off you but don't want to pay anything out on legitimate claims. Don't touch them with a barge pole.
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Posted 4 years ago
My husband is terminally ill with cancer and they won't send us a claim form out or reply to our emails with questions we have asked. Staff don't know what they are taking about and keep palming you off. All they care about is taking your money. Do not buy anything from them.
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Posted 4 years ago
Aviva has been great has a car insurer. They got my car fixed after a accident when I reversed in to a post which broke my bumber and tail lamp.. They were very understanding about what happened and got my car fixed within a week.. The repair was fantastic. I didn't lost my no-claims which was Great. I have home insurance with aviva also, this was very good value has I got discount with having my car insurance with them.. I would recommend aviva for both car/home insurance when you need them. Go on give them a try.
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Posted 4 years ago
As a third party claimant, the service was appalling in my opinion. Took 6 weeks to resolve, 4 times the documents had to be sent, staff who don’t appear to understand the issues and take responsibility for solving them. A fortune spent in many, many calls having to be made to chase this up and on hold for 15 minutes before speaking to anyone. If I was a cynical person, I would express the opinion that they were dragging their feet intentionally to make it difficult. If I could leave a review with no stars, that’s what it would be
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Posted 4 years ago
Read these reviews before you purchase: https://www.reviews.co.uk/company-reviews/store/aviva Was waiting 2 weeks to hear back from Aviva what is happening with my car. I called them numerous times in between and was fobbed off by them telling me there was no update even though I knew the garage had gone back to them with a quote. Finally received a call from the Assessor saying “you know by now your car is a ride-off”. How would I know when I hadn’t heard anything from Aviva. They then offered me half the value of my car, expecting me to shell out an extra €6k on a new car even though the accident was not my fault and the other driver was completely liable. I did not agree to this. Heard no more from Aviva, but the next day got a call from the Garage asking for my vehicle registration cert so they could scrap the car. This is appalling, even though I had agreed nothing with Aviva, behind my back they were getting rid of my car. Their service is absolutely terrible and I can see why the insurance ombudsman is after them for not paying out on claims.
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Posted 4 years ago
The worst insurance company I have ever dealt with. Was waiting 2 weeks to hear back from Aviva what is happening with my car. I called them numerous times in between and was fobbed off by them telling me there was no update even though I knew the garage had gone back to them with a quote. Finally received a call from the Assessor saying “you know by now your car is a ride-off”. How would I know when I hadn’t heard anything from Aviva. They then offered me half the value of my car, expecting me to shell out an extra €6k on a new car even though the accident was not my fault and the other driver was completely liable. I did not agree to this. Heard no more from Aviva, but the next day got a call from the Garage asking for my vehicle registration cert so they could scrap the car. This is appalling, even though I had agreed nothing with Aviva, behind my back they were getting rid of my car. Their service is absolutely terrible and I can see why the insurance ombudsman is after them for not paying out on claims.
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Posted 4 years ago
53 years of age. Have been with Aviva 6 years and never made a car insurance claim - I have the maximum no claims discount. This year they put my insurance up by 20%. I immediately was quoted £300 cheaper from a rival company. Loyalty is non existent for the blood sucking Aviva. Will never return to these vampires..
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Posted 5 years ago
Horrible service My issue is that I am waiting for my policy documents for 3months!?!? So I tried to get in touch with Aviva. Day 1:I try to call, and I am for 28 min in queue. Finally a member responds and advises me that I need another department but he will put me through. The next second he hung up the phone. I found another number to contact them, where voicemail message confirms that they can't answer due to training. I leave a message, and I am called back within an hour. The member of staff understands my problem, apologizing and promising to send my policy on email and the detailed docs by post. Day 2: email still not received (hopefully other Doc's will be received by post?!). I try to get in touch with them, but of course, they are on training and can't answer the phone ..... At the moment still waiting for being called back.
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Posted 5 years ago
Having dealt with my house subsidence claim for 10 years and not been able or willing to fix the problem, Aviva have now withdrawn my claim on the say so of Subsidence Management Services, Innovation Property (UK) Ltd, as it is a loss making claim for them! Having to get the Ombudsman involved now! Use this company at your own risk. You have been warned.
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Posted 5 years ago
The most unprofessional and suspect company I ever had the misfortune to deal with. They’ve offered an “unconditional” small sum of money (£125) after all the hassle they put me through but I only get that money if I do not complain to the financial ombudsman. Avoid at all costs. There’s a reason why they have low star ratings on most websites
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Posted 5 years ago
Annual car insurance due at end of January quote from. Aviva was up by 25% on last year. So after nine years with Aviva I obtained a more realistic quote elsewhere - No loyalty to existing customers.
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Posted 5 years ago
Their customer service is very professional and helpful. Have been with them for years. Highly recommend.
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Posted 5 years ago
Good customer service but the car insurance renewal quote was much higher than other companies, seems loyal customers have to pay more!
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Posted 5 years ago
Aviva is rated 2.0 based on 603 reviews