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Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
I had 3 policy with aviva and they sent me a letter out asking about insurance documents and a woman cleaner sent them the letter back so they cancelled my insurance so I am now out of a job and can't support my family and will lose my house in few months time due to can't pay mortgage because of aviva
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Posted 6 years ago
Really simple and helpful online experience. I trust them over the compare sites.
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Posted 6 years ago
Excellent service and customer focus.
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Posted 6 years ago
Wont pay out pension money been retired since December
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Posted 6 years ago
Dreadful experience of AVIVA deliberately dragging out payment and settlement of claim when they admitted they were totally at fault: they were vexatious and caused maximum inconvenience and were arrogant. They even sent threatening letter via their lawyers after I chased late payment of the settlement - to which I replied with a very sharp letter! Finally got the funds from them for injury damages but it would have been easier getting blood out of a stone! DISGUSTING COMPANY - AVOID!
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Posted 6 years ago
I have recently bought van insurance from Aviva and I am more than happy with their quote I have received. Filling the form out was nice and easy and it took less than 10 minutes to process the whole application. I chose Aviva as even thought it's one of the insurance companies that are more expensive they have provided me with a quote that was around £300 cheaper than any other insurance company.
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Posted 6 years ago
They did not make me happy. On the other hand, they were quite labourions.
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Posted 6 years ago
Telephone help line worse than any I encountered before. Incredibly long waiting in the queue for an answer and then to be cut-off halfway through a conversation - twice. No resolution to my issue 3 days on....
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Posted 6 years ago
Very bad treatment of my claim against this insurer as they give extremely bad service and are very slow, arrogant and conceited! They are taking weeks to pay settlement of my claim to my solicitors and simply don't reply to queries - despite me formally accepting their offer! VERY BAD COMPANY
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Posted 6 years ago
Unbelievably bad service - on hold in a call queue twice for an hour and cut off both times! Well after a bad experience trying to get through to Customer Service last week, this week is even worse! On hold in the call queue for 1 hour 1 minute and 23 seconds when there was a message that there was a technical fault and the call was disconnected. I've redialed and am still sitting in the queue and over an hour later get the same message that there are technical problems and I've been disconnected again! I am now giving up having been unable to speak to someone. Aviva, do you really think a wait of more than 2 hours is acceptable? What are you senior management doing about this? At least get a call back service working and get rid of that message "lots of people are calling us today; but we'll get you to one of the team as soon as they are free" if it is not going to be in a reasonable time.
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Posted 6 years ago
I have written twice to Aviva regards my P60 which I need for my tax return only to find out by phone you no longer supply them automatically. No reply to either letter. Aviva has to be the very worst company to deal with and if I could move my pension I would. Will someone in Aviva send me a link so I can download my certificate sometime this year would be helpful!!!
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Posted 6 years ago
AVIVA hold my small Pension. I moved 2 years ago, so I immediately informed Aviva, they wrote back thanking me for informing them of my new address. This year my accountant needed my P60 forms, so I had to chase Aviva! well that is when the farce began it turned out they had been sending my P60's to my old address even though they had acknowledged my change of address in 2016. No one had forwarded post on to me from my old address! which just exasperated the problem. Three times I telephoned Aviva office for my P60's and told them of their error. They asked my postcode and told me that is not the address we hold for you!!!!Eventually one man emailed my forms but quoted "following on from your recent (RECENT!)confirmation of your change of address, please find attached your P60's as requested" so he did not believe that they had made an error. It seems the whole office needs a shake up, they need to be more responsive and see things through ~ come on Customer Services ~ get your act together and try doing some work ~ we are the ones paying your wages.
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Posted 6 years ago
They take too long to answer the phone. You are waiting in the queue for 30 minutes when phoning these people. Most people’s lunchbreak is 30 minutes so it is impossible to speak to them. On this basis i
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Posted 6 years ago
Very poor customer service, offered no explanation for the huge increase of my car insurance renewal instead they tried to sell me more contracts and services. They also made me feel I was being dismissed as if they had better things to do or just couldn't justify the £230 increase they were asking for. I also asked them to remove my email from their contact list, received email from them today. Extremely unhelpful, fed up, avoid.
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Posted 6 years ago
Had a complex scenario on Home Insurance. Gave them the details upfront and answered additional questions. They provided a quote that seemed ok and said all I needed to do was phone up, quote the reference and give a start date to activate. I thought I was being pro-active organizing this a month in advance. Don't trust them! When we exchanged contracts I phoned up only to have them say the person that gave me the quote should never have done it as it was against corporate policy to issue such coverage for new clients - existing customers would be covered. Aviva Insurance obviously have some form of internal politics/ one-up-manship going on. I shared that I'm an existing Aviva Pension fund client ... but Aviva Insurance obviously couldn't care less about customers from other divisions. We were buying a home, but having an extension added before moving in. While work was done, we'd be living in an apartment less than a mile away/ visiting the site regularly. I get that this scenario adds risk and that some employees might make mistakes - but if their policy states they can accept the risk for existing customers - I expect that to include any Aviva brand/ division. My whole purpose of contacting Aviva was to consolidate business under one roof to make administration easier and lock in multi product discounts. As it stands, they left me in the lurch and refused to honor their original quote. Their loss - we are relocating from USA, so I'll be buying a new car and looking for car insurance too. They won't get that now ... and I'll be moving my Pension elsewhere. If you don't have a "straight forward insurance" need, or you expect a first class customer experience across all divisions - stay away!
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Posted 6 years ago
Policy cover and premium both competitive. But completely fed up with the call centre wait times. All I want to do is pay an outstanding premium which you would think should be a simple on-line operation. Call after 4pm and you’ll be lucky if it’s answered within 20 minutes. Only to be cut off and have to listen to mindless pop for anther 20mins. Really frustrating that you can do virtually everything else vis MyAviva but not this. Why?
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Posted 6 years ago
Poor customer service, staff not helpful at all, had an electrical fire in the car under the steering column and the battery area, all the wire been burnt, aviva arranged an engineer to look into the car, (bill thursby) he was not consistent with his report, at one point he confirmed that its an extensive damage and on the other hand saying no resultant damage, can’t blame the manufacturers and don’t know the reason of fire, emailed aviva and the engineer so many times for a proper explained report and clarification on the points mentioned in the report, but no response from them at all. Engineer dealing with this matter was i think a trainee without any knowledge of cars who quoted the repairs to be around £1200.00 but the manufacturers quoted it to be more than £8000.00. Seriously. If aviva can’t blame the manufacturers for the fire then they also have no reason to say electrical breakdown as they don’t know the cause, policy doesn’t say that it’s not covered until you give a justification of fire. Closed my claim file without any reason and no proper reaponse from. Won’t recommend to anybody stay away from them.
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Posted 6 years ago
Poor customer service, staff not helpful at all, had an electrical fire in the car under the steering column and the battery area, all the wire been burnt, aviva arranged an engineer to look into the car, (bill thursby) he was not consistent with his report, at one point he confirmed that its an extensive damage and on the other hand saying no resultant damage, can’t blame the manufacturers and don’t know the reason of fire, emailed aviva and the engineer so many times for a proper explained report and clarification on the points mentioned in the report, but no response from them at all. Engineer dealing with this matter was i think a trainee without any knowledge of cars who quoted the repairs to be around £1200.00 but the manufacturers quoted it to be more than £8000.00. Seriously. If aviva can’t blame the manufacturers for the fire then they also have no reason to say electrical breakdown as they don’t know the cause, policy doesn’t say that it’s not covered until you give a justification of fire. Closed my claim file without any reason and no proper reaponse from. Won’t recommend to anybody stay away from them.
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Posted 6 years ago
Aviva own quote me happy an online insurance company. Appalling company might be ‘happy with the quote’ but that’s it. My wife changed her car tried to access account could’t - password reset tried no emails received to reset. Sent emails over several days (as online only and no response to any of them) - can’t speak to anyone even rang Aviva they wern’t Interested. As we now have the new car had to take a new policy out (obviously avoding quote me happy!) so now have a policy running on the old car that we can’t cancel - will put it all in writing to quote me happy and take it to the ombudsman - the worst customer service I have ever experienced avoid them like the plague!
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Posted 6 years ago
BOILER COVER. Avoid at all costs. Took out a policy on 21 FEBRUARY and still I'm not covered. Long story short - 1st engineer failed to inspect most important part of system but told me everything was in order. Following a formal complaint which was upheld, a 2nd engineer from a different company was dispatched. Stated he had fully inspected system and all in order. Hearing nothing I contacted Aviva who confirmed all in order and cover commenced. 6 WEEKS LATER - a letter asking me to contact them re issues. 2nd engineer has filed a report citing issues with my boiler despite lying to me saying all in order. What is wrong with these people. 2nd formal complaint made nearly 2 weeks ago and not a phone call or e-mail to even acknowledge receipt. So 3 months further on and still no cover in place!!!! How difficult does this need to be. Should point out that British Gas have serviced this boiler for many years without issue. Wish I had never left them. Investment portfolios with Aviva about to be moved - if they can't get a simple boiler policy correct, what chance do I have of a portfolio being correctly managed?.
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Posted 6 years ago
Aviva is rated 2.0 based on 603 reviews