AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 299 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

Write Your review

Tell us how AX Paris made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company! I bough £148 worth of clothing during lockdown! I then returned this as it didn't suit and sizing was out! I as late at returning due to a bereavement! I was sent a credit note for £56 and told I returned the other goods too late! I have requested the goods be returned to me as technically they are mine if you are not going to credit me! This was in March and AX Paris just ignore me! DO NOT BUY ANYTHING FROM THIS COMPANY”

Helpful Report

Posted 3 years ago

“The customer service is appalling. I’m waiting for a refund for £120. They received the return over a month ago. They say allow 15 working days. They don’t respond to emails and there’s no phone number. I don’t even know if I’ll get the refund, they don’t communicate. Trading standards next. Do not use this website!”

Helpful Report

Posted 3 years ago

“I have brought a lot of clothes off of this website previously and have been satisfied with everything I have brought. I returned a blouse about a month ago and I have emailed them about 5 times, still no response regarding when my refund will be in my bank account. Looking at comments below, doesn’t look like I will be getting my money back. I will never shop with this company again.”

Helpful Report

Posted 3 years ago

“Ordered jumpsuit poor quality returned it got an email saying they had refunded my money but they haven't sent numerous emails no response absolute joke of a company never order from them”

Helpful Report

Posted 3 years ago

“do not order from this company unless you are going to keep everything. they will not refund my money £253. no customer service and no relies to emails”

Helpful Report

Posted 3 years ago

“I ordered a blouse, was sent a dress by error, I sent dress back immediately. I have done nothing but send E mails to the customer Service Team asking where my blouse is????? Three months later no blouse, no offer of refund and unfortunately Customer Services are not responding to my weekly e mails. All I want is what I paid for. Come on AX Paris, this is not right! Where is your customer Care. I love the products but sadly will never buy from them again, I may aswell have thrown my hard earned cash down the drain! Appalling Customer Service.”

Helpful Report

Posted 3 years ago

“Very very disappointed and upset. I have emailed every single day to chase my refund and no one has got back to me. 3 dresses I returned and o am being ignored and not refunded. I will be getting my blogger daughter in law to let people know on her social media that this company is not a fair company. I literally feel I have been robbed”

Helpful Report

Posted 3 years ago

“If I could give no stars I would. The two dresses I received were very poor quality so I returned them. I waited 15 days before contacting them to find out more about my refund. I didn't receive an email back so I emailed again in fact I emailed twice in one day. I eventually received a shirty email back stating the policy details about waiting for 15 days, I replied stating it was more than 15 days. I eventually got my refund but it took a month to receive. Absolutely disgusted with there customer service. DO NOT BUY FROM AX PARIS. Would not recommend to anyone.”

Helpful Report

Posted 3 years ago

“Refusing to refund. Sent back 2 orders within the 14 day return period and ensured I made them signed for. AX Paris firstly denied receiving the orders and now since I’ve chased have given credit vouchers stating the return is over the 14 days period which it is not. I am legally entitled to a fully refund and will be taking this further. Awful company - DO NOT USE!”

Helpful Report

Posted 3 years ago

“I placed an order on May 21st and now I am waiting for it to come on May 29th I sent 2 emails no one answers the order is £ 276.95 customer service is very bad I do not recommend where is my clothes or money ?are disgusting”

Helpful Report

Posted 3 years ago

“Didn’t receive my refund they replied to 1 email asking for proof which I sent them since I’ve heard nothing back emailed them a further 3 times and no one is responding to me very unprofessional WILL NOT ORDER AGAIN 😡”

Helpful Report

Posted 3 years ago

“RIP OFF MERCHANTS! RIP OFF MERCHANTS!! If I could give no stars I would. Returns policy is quite simply daylight robbery. You have to pay for the postage and return postage. FINE! But then they have the audacity to charge you £3.95 (which they will deduct from your refund... when you eventually get it!) for the returns label which YOU have to print off on YOUR printer using YOUR ink and YOUR paper. One other thing, if you’re going to buy from this company (which I wouldn’t recommend) and need to return your item (which you probably will) ALWAYS, pay for tracking and a signature, otherwise they’ll tell you they never received it.”

Helpful Report

Posted 3 years ago

“Avoid this company ! They selling poor quality clothes from China. They just looking good on the pictures. After force you to pay for return! Their customer service don't care about clients at all. They deleting all honest reviews on fb.”

Helpful Report

Posted 3 years ago

“Sold my details to the dark web!! Do not put any details into this company.”

Helpful Report

Posted 3 years ago

“Verry bad customer service, i am waiting for a 1,5 month for response. tplease avoid this webshop because there are not responding. They commit fraud with the value on my parcel, they will nog response at my emails and there are many many other complains from customers on facebook, but they are removing every negative review! I'm going to file a report with the police and customs government anyway”

Helpful Report

Posted 3 years ago

“I have 2 returns that I returned back a month ago and nothing. Noone answers the phone, noone responds to emails. I will NEVER buy from this company again.”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY!!!! Over a month now and I've still not received my refund and no one responds to my emails. They are completely ignoring me, very poor customer services. I strongly recommend to anyone considering buying from AX Paris that they reconsider.”

Helpful Report

Posted 3 years ago

“Appalling products really cheap and nasty they will charge you for delivery and for you to refund I will never use them again and I advise that you don't either There are plenty of other fashion retailers that won't charge for returns and are far better quality”

Helpful Report

Posted 3 years ago

“Paid for next day delivery and I have still not received the item a week later. I have emailed the company twice, they have not responded and there is no contact number available.”

Helpful Report

Posted 3 years ago

“Sent a dress back over a month ago only got notification they got it back Evan though it was sent to them over a month ago. The post office tracking has said they got the item back way before this. Dress was not worn and tried on after a shower. Now been told no refund as it had make up on it. Absolutely not true. Won’t order from here again. Shabby service. Will stick to better companies from now on.”

Helpful Report

Posted 3 years ago

AX Paris is rated 1.2 based on 299 reviews