AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 312 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a returns process. Not only do they deduct you original delivery (£3.95) from the return price they further deduct money (£4.95) for the return. So you actually lose out on £8.90 just for returning an item. Shocking system. Will never buy from here again.”

Helpful Report

Posted 2 years ago

“AX paris don't want to hear about what went wrong to improve service. They are just interested in the money. LUCY, the person I've been emailing is absolutely useless. I'm convinced she is a robot or incapable of thinking outside the guidelines as I get the same nonsensical response each time I respond. I've asked for a breakdown on the return charge. The website clearly states £4.95 for return if you use their label (cheaper if you dont) but they took over £11 from me for three return and cannot explain to my why. Absolutely appalling service. They want you to get tired of chasing them for refund so they keep the money. A proper scam which needs to be investigated.”

Helpful Report

Posted 2 years ago

“Ladies please stop using these companies they are all the same all work from china they are a rip off all of them .. Order from reputable companies 💕”

Helpful Report

Posted 2 years ago

“parcel wasnt delivered, had to fill in a form so AX could claim back their money.. i've been chasing my refund ever since but emails/FB messages/Instagram arent replied to, and on the off chance you do get a reply, the customer services team send back generic spiel without actually looking into the case! i've been chasing 2 weeks now as was originally told to wait 2 days for refund! what a joke!!!!!!”

Helpful Report

Posted 2 years ago

“I want to return an item. I paid for delivery and now will have to pay to return it! Shocking wish I had read these reviews before. I wouldn’t have ordered and on this alone will never order again.”

Helpful Report

Posted 2 years ago

“Bought 2 dresses (for occasions I was attending) but didn't like one of them as it didn't look like the photo (neither of them did but one was for a wedding a couple of days later and I had nothing else so had to go with it as it was "ok". Quality not great for the price would have expected more - I've had just as nice if not better quality things from Shein!! Probably all made in the same factories anyway as all made in China. Anyway I returned 26th May and just got my refund today 10th June so 9 working days (after 2 Bank hols) for refund which is so so, but they took 4.95 off for returns cost! Wouldn't mind if delivery was free in the first place but I paid 5.95 for delivery to begin with!! Wouldn't have had to return it if it looked anything like the photos online. You'd think paying these kinds of prices (£40-50 per dress) they'd give free delivery and/or free returns! Especially in this day and age!”

Helpful Report

Posted 2 years ago

“I Recently returned an item as it was too big, I returned the item at my local post office and paid for the return postage myself as it was cheaper to do it that way than to use the prepaid postage label provided by AX Paris. I have just received my refund and its over £10 less than the amount I paid despite the fact that no deductions should have been made as I'd already covered the cost of return myself. Looking at other people's reviews it seems that this company are making financial gain through their returned process. I am currently waiting for them to respond to my request to rectify my refund. Would never use them again.”

Helpful Report

Posted 2 years ago

“Do not order if you think you may need to return an item. I returned £250 of items 33 days ago. Still no refund and no response to my emails. Disgraceful service for a company operating in 2022!”

Helpful Report

Posted 2 years ago

“Ordered 2 dresses which were both nice but sent one back which cost 60EUR, I paid 9EUR for return at post office (as they don't have free returns) and was refunded 52EUR instead of 60EUR. When I queried this, they advised that as it was a part of a free deliver promotion (the order was 128EUR in fairness!) that they then deduct the delivery fee from the return for Europe (I'm in ROI) so I think that is really unfair on international customers when I had already paid to return the item so it cost me 17EUR to send it back in the end so I won't be in a hurry to order from them again when the likes of Boohoo can offer you free returns and very small delivery fee!”

Helpful Report

Posted 2 years ago

“would never order from them again .ordered a dress size 12 well I could of get two of me in the top half so returned it 5th may and they received it the 7th may and still no refund and after sending lots of emails finally got a email back saying they haven't received it!! well yes u have have the order was tracked so i can see where and when u received it.so there say wait till after 30th May and see wht happens !!😤😤AX pairs is just a joke !!! just want my money refund!!”

Helpful Report

Posted 2 years ago

“Terrible experience. Brought two dresses, parcel arrived with one dress I ordered and two other dresses I did not. Emailed them explaining they had sent two incorrect dresses, they told me to send it back, so they could send the missing dress. I sent it back, emailed them back to so say, I was then asked for proof in order to send the correct dress. I sent the proof as asked, got told they were sending the replacement. 3 weeks later? No dress! Re-contacted then explained du hadn’t received dress, they said they need proof of postage which I explained I had already given, either way I gave it again. Got told I have to wait for the returns to be processed, even though they received it in there warehouse a month before hand. I emailed again and said that was enough and I want my dress sent out as it had 2 months since I ordered the dress. Get an email back to say after all of this they refunded my money. And here I am now waiting for money Over a week later. Disgusting service, won’t be buying from them again.”

Helpful Report

Posted 2 years ago

“Bought two dresses and returned one as it was too big. Love their dresses but customer service is awful. 15 working days for a refund which I’ve still not got is disgraceful. Enough to put you off shopping with them.”

Helpful Report

Posted 2 years ago

“Do NOT USE THIS COMPANY. THE ITEMS SENT ARE NOT WHAT IS ADVERTISED. WORSE QUALITY EVER SEEN. THANK GOD I PAID BY PAYPAL AS THEY DIDN'T REFUND EITHER AND I HAD TO GET MY MONEY BACK THAT WAY”

Helpful Report

Posted 2 years ago

“Sizing is weird. Clothes are nice but overpriced. Returns is very slow. Postage is deducted from your refund. Send two dresses back recently and £7 something was deducted from refund. (Postage did not cost this/package was wrapped up very small).”

Helpful Report

Posted 2 years ago

“Ordered 4 dresses, returned 3. Still waiting for a refund a month on 😡”

Helpful Report

Posted 2 years ago

“Pot quality cheap looking dresses. Sent back for a refund (nearly £300 worth of dresses) and had to start a claim with my card company as hasn’t received even a returns confirmation after 15 working days, only once I told them I had started this did they refund, the refund is short aswell 😡 Bunch of cowboys!”

Helpful Report

Posted 2 years ago

“Awful service. Still awaiting a refund from 6 weeks ago because the dress unravelled during a wedding ceremony. A floating dress not at all tight, unravelled from mid back down and they are saying they have not received my dress. I sent it but regardless I should be refunded as its clear its not been sown appropriately. Awful customer service stay well clear.”

AX Paris 1 star review on 25th April 2022

Helpful Report

Posted 2 years ago

“I ordered 6 dresses and returned 5 . Got a refund for 3 so emailed them sent proof of posting and got a refund for another . Still waiting on the 5th dress to be refunded . Really disappointed as I like their goods . Won't be buying from them again .”

Helpful Report

Posted 2 years ago

“I ordered 7 dresses to try on at home. I returned 5 dresses in two separate parcels. They have only returned 2 and refuse that they received the others even though they had all the receipts. No accountability and no help at all I'm almost £150 out of pocket. Absolutely disgusted!”

Helpful Report

Posted 3 years ago

“Stay away from this Company if you could call it that, unacceptable behavior when it comes to customer service…. Well what customer service.? I believe they don’t know the meaning of that.. unfortunately I am now part of the victim’s group.. I returned 1 dress over 1 month ago paid $10 for the return, have called the phone number listed for “customer service” several times always get a recorder and unable to leave message because the mail box is full… what a surprise….. 0 stars Cannot believe they are still selling and the sad part is foolish people like us buying.”

Helpful Report

Posted 3 years ago

AX Paris is rated 1.2 based on 312 reviews