B&Q Reviews

2.2 Rating 2,543 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How long does B&Q take to deliver?

Helpful Report

(1 week ago)

B&Q normally delivers over 7 Days.

Helpful Report

(1 week ago)

45.31%

Industry Average

“ An order was placed for bulk delivery and the 4 day window demanded by B and Q to make the delivery in was set up so someone was at home to drecieve. ”

- Marcus Van Lyden

“ Made a purchase in August of 2 large doors which one was unsuitable was totally messd about wth return 2weeks in finally collected then took another 3 weeks to get a refund to which I hsd to demand inshore reluctantly purchased 3more doors which did not arrive fold had been delivered then told the doors were pending delivery requested refund in store and thru customer services to which was treated and handled appualing barred from store phone put down on me rudevstaff no support from both managers and no refund suffered a heart attack during all that sreesdgul time with no apology or response to my complaint left feeing like a victim of this astablishment and totally abused ”

- Patricia massey

“ The Parcelforce proof of delivery showed a picture of a completely different front door to ours. ”

- Kamil Emadi

B&Q Reviews

Delivery - Slow