B&Q Reviews

2.2 Rating 2,543 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does B&Q deliver? How long does B&Q take to deliver? Does B&Q deliver on time? How is accuracy and good condition of items delivered by B&Q?

Returns

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Customer Service

How can I contact B&Q? How quickly does B&Q resolve customer queries?

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How does B&Q deliver?

Helpful Report

(1 week ago)

B&Q delivers items by Courier and Own Driver.

Helpful Report

(1 week ago)

45.31%

Industry Average

“ Order never arrived, not even dispatched. Customer service team can’t tell me when/if it will be delivered or get a refund. They took £500 off me with no concern about me receiving the actual product. They say they are sending me a refund confirmation but as I already never got a delivery dispatch I expect to be ignored yet again. ”

- Anonymous

“ Worst experience ever, their own website has other retails partners and when orders online no delivery for a week and then another week to get a refund. Avoid. ”

- Ash

“ Two failed deliveries. Third delivery missing part of the order. The impact on my business is that I have missed the promised completion date I gave to my client as the materials did not arrive on time. I will not trust B&Q with any future order, as I can not cover the costs of the time lost due to the late delivery. ”

- Anonymous

B&Q Reviews

Delivery - Slow