B&Q Reviews

2.2 Rating 2,568 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,568 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

How can I contact B&Q? How quickly does B&Q resolve customer queries?

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About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

How quickly does B&Q resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 48% of reviewers feedback is B&Q takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

55.12%

Industry Average

“ customer service they would chase and get back to me - never did I chase it again and get told it was sent out by DPD on friday (its now monday) i called them out as liers, DPD had emailed me on the saturday saying they are waiting for the items. ”

- Brett

“ Order never arrived, not even dispatched. Customer service team can’t tell me when/if it will be delivered or get a refund. They took £500 off me with no concern about me receiving the actual product. They say they are sending me a refund confirmation but as I already never got a delivery dispatch I expect to be ignored yet again. ”

- Anonymous

“ READ BEFORE BUYING Purchased multiple flasks from B&Q website spending over £100, only for all 13 flasks to arrive smashed. When the box arrived it was completely squashed and misshaped. I opened the box to find it filled with glass from inside the flasks and all flasks were broken. I immediately contacted B&Q to be told that they wouldn’t help me and to contact their third party online retailer Direct 2 Public. Direct 2 Public would not speak to me and didn’t want to know and when reporting my issue back to B&Q I was given a case reference and then completely ignored. Despite numerous promises of a courier being sent to collect and a refund being allegedly arranged- nothing happened and I have continued to be ignored. The store would not accept me returning the products them as in their words “B&Q did not sell these items” DO NOT buy anything from B&Q online. They take no responsibility or accountability for products that they are selling and their third party agent is next to useless. Buyers beware don’t waste your time or money. I would have given 0 but this option wasn’t available! Shocking customer service ”

- Victoria Nankivell-Long

B&Q Reviews

Customer Service - Average