B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“B&Q Washington - Ross & Liam in Building Section - fantastic lads. Both went over and above to help us with supplying and cutting MDF for a panelled wall. Keep up the good work lads. Thanks again.”

Helpful Report

Posted 4 years ago

“DO NOT BUY FRENCH DOORS & WINDOWS FROM B&Q. Absolute joke of a service. Says 10 days for delivery and then told it would be a month wait, then waited a month, and got strung along for another three weeks with delivery dates changing each time. ‘Crystal Colour’ are a shoddy service and their business practise should be illegal, they take all these orders and dont have the materials to process them, and then string you along so you dont get a refund and they can keep your money. Never shopping here again, worst experience ive ever had, would rate 0 stars if i could.”

Helpful Report

Posted 4 years ago

“Arrived at store, refused entry because I wasn't wearing a facemask I explained why I couldn't, and manager came to front of store offered to sell me Facemask for 6£ still refused entry this happened at Newtownabby store”

Helpful Report

Posted 4 years ago

“Worse shop ever customer service is a joke . Amy who works on the tills is an embarrassment to the company . Complete joker . Horrible women the way she thinks she can speak to people . Needs sacking”

Helpful Report

Posted 4 years ago

“B & Q are terrible I will never order anything from them ever again, there were so many issues with our new kitchen (which we chose to do ourselves) that your page does not have enough room for me to list them all. BAD customer service too.!!Rubbish.”

Helpful Report

Posted 4 years ago

“Why has the Doncaster store sadly depleted stocks of Dulux emulsion ? This is the third visit to purchase some without success, so a wasted journey and wasted use of petrol.”

Helpful Report

Posted 4 years ago

“Product Quality PVC & Metal Grow House / Customer Service As B&Q reopened after lockdown I purchased this Verve branded product with the expectation that it would last a season or even 2. It was£50 so realistic expectation. 8 - 10 weeks in we had a few gusts of wind and it collapsed destroying some of my tomatoes. Upon inspection I could see the plastic tube connectors had failed. The tubes and cover are fine. I see cracking and hardening. Knowing a little about plastics I suspect ultraviolet deterioration due to sunlight which is easily designed out by using UPVC as for double glazing. The 135 day returns policy is generous but without a receipt it’s not helpful to me. I thought at least their product management would be interested so headed to the website. No links to talk to someone and the customer service options do not cover complaints. I found a chargeable number but do not feel inclined to lose more money. I therefore spend 40 minutes on hold to Derby branch, 10 to answer and the rest waiting to speak to someone. Bored with this I thought I’ll submit a product review and did so. This was vetted and refused as genuine, honest feedback as it does not meet guidelines. They do not say which but leave you even more frustrated than before. Not expecting anything from this review except to warn others to shop with care.”

Helpful Report

Posted 4 years ago

“We received goods today delivered by Barry and Fraser from the Sutton in Ashfield store to our home in Derbyshire Dales. They assisted in unloading the goods and were very polite. Well done B&Q service excellence personified. Mrs K T Owen”

Helpful Report

Posted 4 years ago

“I am a woman trade person however every time I go into B&Q I get ignored by male staff who seem to rather help male customers. I was in the cortonwood branch the other day where staff ignored me throughout my purchase to talk over my shoulder to help a male customer even to the point of running over to him as my receipt hadn't even printed out. It's pure discrimination and chauvinism.”

Helpful Report

Posted 4 years ago

“Been using B& Q for years now to supply kitchens to my rental properties using my Trade Point card. I always use the Blackburn branch as the ladies in the kitchen and Bathroom department are so knowledgeable and helpful. Plus the quality of the products are second to none. Would certainly recommend...”

Helpful Report

Posted 4 years ago

“Non delivery. My husband waited for delivery in a house that is being renovated they didn't show so he emailed me and asked me to query it. Was told by customer services to ring local store, rang local store who said they don't deliver would need to ring customer services, customer services extremely rude and said that they couldn't speak to me as the order in my husband's name. What a total waste of time you are total lack of any customer service whatsoever”

Helpful Report

Posted 4 years ago

“Ordered the Rockwell Barbecue online. Bargain in the sale. Delivered on time by top team. Extremely well packed. Barbecue was ok to make up following the clear instructions. The barbecue is a good quality, sturdy and nice looking. Would recommend.”

Helpful Report

Posted 4 years ago

“We visited the Halifax store, met a wonderful helpful sales assistant called Steve. He was really helpful and went above and beyond his remit. Picked up and took 16 paving stones to our car, put them in the car and it was a pleasure to have met him. Fantastic service Steve, many thanks for your help and your customer support was brilliant.”

Helpful Report

Posted 4 years ago

“Shocking product and abysmal exchange customer service. Having been a B&Q customer for in excess of 20 odd years, I am finding I will be going elsewhere. Staff at the Shrewsbury branch were downright rude. Purchased 2 gas BBQs, on reading the reviews and the cost of acquiring gas, as the store don't sell BP gas refills, I decided within 10 minutes of buying them; to take the unopened products back for an exchange. For which I thought would be a simple process. Approached the exchange desk, not doing exchanges, so waited in a baking hot store for a checkout to become available. Only 3 checkouts were open. I went to the end till CASH AND CARDS. Remember that it will be important shortly. Cashier was an abrupt person Kat. Asked to exchange the products for a charcoal BBQ and a pack of charcoal. She took out a pair of scissors and opened both returns which were sealed, peeped inside the box. "We have to do this as it's company policy". We'll that was news to me. So the exchange goes ahead. I had used an online email discount of £5 off when spending £50. So the new product meant that I should not have any difference to find. NO! "YOU CANNOT HAVE THE SAME VALUE ON A NEW TRANSACTION". I paid the extra £5 so now the discount had disappeared into thin air. I dared to pay by filthy dirty cash. Again the grumpy cashier objected. I asked for a manager and got fobbed off by a supervisor. Who was most unhelpful until I demanded the £5 cash back and that the voucher was a complete con. She begrudgingly refunded it. I complained regarding the tone and demeanour of the cashier. Told them I would take it further. Neither were bothered. So if I was you don't try to B&Q it. Choose a reputable retailer who is customer focused and friendly. There is no customer loyalty at B&Q.”

Helpful Report

Posted 4 years ago

“Was in B & Q consett yesterday , couldnt find what i was looking for asked for help , a young gentleman name badge Jay was a great help .He was polite and courteous , and kept a good conversation well done customer skills was amazing Thankyou Jay you made my journey alot easier”

Helpful Report

Posted 4 years ago

“Ordered online. Items delivered in two separate deliveries. One item had been opened and re sealed and had parts missing yet had been picked for our delivery. It looked like a 3 year old had resealed it leaving large gaps in the packaging. Another item was not in the parcel altogether. After an online chat to sort this issue i was told they couldnt as the items had come ftom the Derby shop ! However i had ordered online ! The second delivery of fence panels was just left outside out house propped against the wall, despite there being someone in the delivery driver did not knock the door or alert anyone of the delivery but just left. We found the items sometime later when we left the house. Over All really poor service from B&Q and I won't be ordering again.”

Helpful Report

Posted 4 years ago

“Friday.14th August. Mansfield store 7.15 am Was served by a lovely young lady called Amba.she was so polite and helped me with my purchase. Also lady ,I think a supervisor called Tracey. Both very helpful. Hope the manager passes on my Thanks. . Customer care goes a long way. Thank you ladies.”

Helpful Report

Posted 4 years ago

“Mansfield store. On Monday 10th August 7.15 am Returning items. A lovely lady called Tina was very supportive and caring as she could see I was a little upset.. .had to vist store several times that day and she checked on me each time. What a absolute gem . Hope her manager let's her know”

Helpful Report

Posted 4 years ago

“Inverness branch today. Approached 2 B&Q employees to help with 20 bags of cement at 25kg each..... both refused and walked away! I don't find this acceptable, would be interested to know if anyone else does??? Actually feel pretty angry at their absolute lack of interest.”

Helpful Report

Posted 4 years ago

“Visited the store at Culver house cross to sort out ties for our bathroom on 13 Aug 2020. Cant thank Jade enough for her help and guidance”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,569 reviews