B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We went into the store in york. We were served by a young girl called Alice. Her Customer sales were terrible. She didnt even look at us or say hello. She scaned the items through, never told me how much it came to. I had to look at the till my self. The reciept came out of the printer and she just stood there, didnt even pick the reciept up for me or say good bye. Very very rude young girl. Hwho needs to get a personality”

Helpful Report

Posted 4 years ago

“Do not trust the b and q website!! Travelled 30 minutes to netherfild branch to find the slabs we required were not in stock (even though website was showing 7). Ring before you go or waste an hour your time, like I did!!”

Helpful Report

Posted 4 years ago

“Ordered some basic shelves using Click and collect, collected absolutely fine, got them home and opened up the packaging and they were damaged. Brought back and absolutely no one in the shop knew where to find replacements. I was sent to several aisles (inc. one for toilet seats) and no one seemed interested in helping me, so I gave up and got a refund. Very poor customer service indeed.”

Helpful Report

Posted 4 years ago

“Back in June I ordered a sail for my gazebo, expecting delivery the next day. I then received an email saying it will be delayed, which was fair enough. After a week or so I contacted their delivery company who said they couldn't fine package & to contact B&Q. Several contacts made with B&Q, them saying they will chase it up, then saying they will send another, then saying they couldn't and will have to wait for a refund or contact from delivery company. Not all, but most phone contact with B&Q, the staff were rude & unhelpful. Absolutely disgusted with the service & some of the staff I spoke to. AM YET TO RECEIVE ITEM OR REFUND and have had no correspondence from either B&Q or delivery company. Quite frankly, they don't deserve the one star I have given them.”

Helpful Report

Posted 4 years ago

“Yesterday at late afternoon I went to b&q on Peniston Road ,Sheffield. The staff member (paints and diy section) was very helpful and served me quick and very polite way. I dont know his name but He helped me with a choosing right tools and pva. Thank you very much for your proffesional help :)”

Helpful Report

Posted 4 years ago

“Julie served us today she was excellent dealt with our replacement in a friendly professional manner. 10/10”

Helpful Report

Posted 4 years ago

“reluctantly checked the order and advised that the times given on text are not "scheduled" times, as it clearly states, but estimated times and it could arrive anytime today. Whether it arrives or not this simply isn't good enough, she didn't call anyone to establish if it was coming and seemed more interested in being rude and obnoxious opposed to friendly and helpful......where do they get there staff from ?? So the Saga continues with zero apologies from anyone and an item I paid fully for 4 weeks ago being in the B&Q system of shame. B&Q you really need to address this as it is letting your business down hugely. If I could give no stars I would in this instance. UPDATE - As anticipated delivery did not happen. No apologies and told to wait 72 hours to allow them time to look into things. This just goes from bad to worse - DO NOT order online from this company.”

Helpful Report

Posted 4 years ago

“Ordered hotpoint wine cooler and pull out integrated bin online.wine cooler took a month to arrive,bin didn’t arrive first delivery slot 2,weeks ago then rescheduled 2 weeks later waited In all day didn’t arrive rang up 3 times got put on hold then call ended.Eventually got through bin not arriving no idea when it’s arriving so now got half finished kitchen and been waiting for 4 weeks with no idea when it’s coming and nobody in to accept delivery now I’m back at work and kids back at school.disappointed understatement”

Helpful Report

Posted 4 years ago

“Recently visited the b&q store at silver link North Shields, bought a item from the garden department the member of staff (Ray) could not have been more helpful, excellent service.”

Helpful Report

Posted 4 years ago

“Bought a mower etc refused assistance at all times.i am a disabled lady n had to walk up n down 3 isles due to part being tape off.i asked can someone help me with the bulky items was told its self service,reluctantly threw it on a trolley.staff need training in all aspects,asked do you not help disabled people, which I told her I was ,reply bluntly NO.i found this absolutely diabolical.will not be visiting or buying anything from b n q again”

Helpful Report

Posted 4 years ago

“Absolutely rubbish. Ordered online to be delivered. A day before my delivery got a email telling me ive cancelled my order . Ring customer service to be told its out of stock. Hubby took the day off work to lay the flooring absolutely disgusting”

Helpful Report

Posted 4 years ago

“Eastwood store in Nottingham very happy, went to plan a kitchen and Cole was great very helpful and knew what he was doing would definitely recommend”

Helpful Report

Posted 4 years ago

“Zelfo Blooma Charcoal BBQ. Took this to France . Amazing BBQ - was sufficient to cook plenty for a family of 12 Highly recommended- great build quality and fantastic value”

Helpful Report

Posted 4 years ago

“Website dysfunctional and inaccurate. Store staff are generally polite and try to be helpful but have no product knowledge. Customer service online and by phone is unhelpful and arrogant. The Marketing and Customer Service Managers should be sacked immediately and replaced with competent 5 year olds.”

Helpful Report

Posted 4 years ago

“B&q Yading store, don't accept my return(air conditioner) because the box was opened. I bought it online with home delivery! On terms and conditions shows I can return the product in 135 days! The product is in original condition”

Helpful Report

Posted 4 years ago

“NEVER BUY UPVC DOORS OR WINDOWS FROM B&Q. They say 10 days for delivery, then shaft you off to another company ‘crystal colours’ to deal with your order. This company has no materials ready, and a huge backlog which they cant deal with, resulting in your order being strung along for weeks and weeks. Their customer service even said they ‘dont hold out much hope’ for future deliveries coming in anytime soon. They just want your money. Should be illegal how they operate. Will never purchase from here again. AVOID B&Q AND CRYSTAL COLOURS!!”

Helpful Report

Posted 4 years ago

“Purchased upvc door online , incorrect trickle vent arrived with it . Called customer services , promised call back twice , called again today given a different excuse again ...pointless I may as well go and buy one ...life is to short to deal with incompetence”

Helpful Report

Posted 4 years ago

“Blue circle quick drying cement in a yellow tub, when you open it it's not even half full, please be aware it's an absolute rip off.”

Helpful Report

Posted 4 years ago

“would not honor a local price match and insisted they dont do it anymore! yet its on their website!! went to Canterbury store to buy a bg consumers unit value £71, the local screwfix and others where doing it for £59.99 std price, i printed of the proof and asked for a price match, they refused, said they dont price match anymore!, i then on my phone and went onto their website and screen shot their t&cs "B&Q will match the price of any identical Branded products. The product must be the identical product and you will need to provide us with evidence of the competitor’s price. We will also match the price of our Kitchen cabinets, drawers, door/drawer fronts and worktops as well our Bathroom cabinets, vanity units, shower enclosures, shower trays and screens, baths, basins and toilets.", they then said i was in the Irish site which i was not, i then screenshot again, showing diy.com! at the top of screen, they then again refused, i said ill go 2 miles down the road and buy elsewhere, they said "go on then", rude, lying, unhelpful, unfriendly staff and did i mention this was all said by the till lady and then by the duty manager!”

Helpful Report

Posted 4 years ago

“Well done B&Q Washington namely Ross & Liam in the Building section. They went over and above to help us pick MDF and cutting the same for a panelled wall we are doing. Keep up the good work lads. Thanks again.”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,569 reviews